The workers here are extremely hard working and are pleasant to talk to. They explain everything and took great care of lil ol meeeee ((smile)). Of course I'm biased and come here all the time as scheduled. That's just how much I feel comfortable getting my car serviced here. As far as the value, I will admit, the costs fit my budget. Thanks guys!!!! read more

I would give 0 Stars if i could I pulled into Jiffy Lube at 5:32 PM with no cars being worked on, just a few employees standing around looking at an older fixed-up car outside that wasn't even being worked on. I was told they "take the last car at 5:30," even though the business doesn't close until 6:00 PM. All I needed was a quick oil change, but they still turned me away. Super disappointing customer service. If this is how they operate, I definitely won't be coming back. read more

Jiffy Lube Oil Change - Workers standing around - Auto Repair Near Me - Victorville, California

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$125 for an oil change... got $15 off so only $110 Izabel was so sweet! Love seeing a woman in this business smooth experience took 35 minutes the guy Fernando here was very respectful. And thank you, Uriah! I will be back read more

I went to this place for an oil change and ended up with no car. My car drove in just fine... but when i went to turn it on to leave it made this weird noise for several seconds. I took it straight to getting it checked and there was too much oil and still appeared partly dirty. The oIl was drained and the noise had stopped but took it back to jiffy lube anyway and told them. A couple days later the noise started again and we contacted them again. Now theyre saying they wont fix it because its a sensor or because they dont know what i did when i left, and it must be my fault. No. My car was fine when i pulled in n not when i left. The workers heard it. But now you wont fix it. This is bull! No integrity what so ever! Dont go there. I wish i could go back in time and not get that oil change. It cost me my car Dont do it read more

Noticed after oil change the oil pressure was low. I checked and it was low. I was 50 feet from jiffy and went back. They did fill to proper level but some one else also had a Low level that I read On jiffy's reviews. Why do they try to short their customers. We pay for fluid change and it should be filled to the full line. read more

Just visited this location and the guy with glasses, refused to give me accurate total price despite request. Do Not recommend this location - at all. Buyer's Beware read more

Manny, at front desk, was very rude and condescending when I asked him to check my oil this afternoon.. told me "check your car for what ? didn't you just hear me explain it all to you ?" in an elevated tone then proceeded to ask me "do you even know how many miles are on your car ?" "I don't need to check your car." Poor customer service, called himself a manager but then got an actual manager when I asked for one. Manny even slammed the stapler down at the front desk in front of me after I talked to the real manager about him and then was yelling in the Bay Area on how I didn't need to get my oil checked on my car. Manny talked over me in elevated tone and wouldn't let me explain the situation with my car and my previous oil change and the problem I had. Luckily the other manager was there and was very nice and checked my car for me and apologized for Manny's behavior. If you go to this Jiffy Lube do not deal with Manny. read more

I went to this location after not being able to get service at the previous location. Upon arriving I was met by a female supervisor and female mechanic. I was very happy to see that, especially since I didn't see any mechanics at the last location! She was very thorough, checking all the signals and other items while checking off the list. It cost me $30 and about 10 min. Very good! read more

I went in to have a full synthetic oil change done for my daily driver, a 15' Infiniti Q50S. I was greeted immediately and asked to drive into a bay w/ the smooth assisted guidance from the service tech. I was impressed by the quality of customer service they provided. I was checked in and was out in less than 20 minutes on my visit. They were courteous, helpful and have obviously streamlined their oil-change service to a high-standard. Savings Note: I was able to get a cool $10-off discount code my oil-change for checking into this Jiffy Lubemthe same day. So check and see if they still have the offer via YELP. All I had to do was show the cashier my code before paying. read more

Jiffy Lube Oil Change - Trust my car with the pros for oil changes. Synthetic Only! - Auto Repair Near Me - Victorville, California

More stars needed... I took my car in to another location out of state for an oil change a few days prior to traveling here from Arizona. Smoke was pluming out for the entire drive. I called frantically hoping to get my car in ASAP and I got ahold of the Manager Darren- THANK GOD. He and the team were gracious enough to fix a very sloppy job and provide a detailed report for us, including a picture. I really appreciate their expertise and excellent customer service. Thank you!!! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Victorville, California

WOMEN BEWARE. Everyone Beware. DO NOT take your vehicle to Jiffy Lube on Bear Valley in Victorville. You will be taken advantage of, treated extremely unprofessional, and get ripped off! Brought my car in at 9am for a DIAGNOSTIC. Waited for a few hours and asked if I could come back. Was asked if they could keep the car overnight, I said no problem. Asked if any other steps were needed, after being reassured I was good, told several times to answer my phone, I said see you tomorrow and left. I received ZERO COMMUNICATION. i was frustrated but figured I would hear back into the moring. Sunday... ZERO COMMUNICATION. I called and inquired when I could pick up my car and was told not until at least Tuesday?? The Manager REFUSED to call me back since it was his day off. The tech working on my car was off for Sunda snd Monday. I was told none of this. I had to pay $155 to get my car back. They said it was my fault for not letting them finish. I never agreed to anything past 1 Night and they wanted it for 3. For a DIAGNOSTIC! I NEVER RECEIVED not even ONE PHONE CALL. ZERO COMMUNICATION on their part. REFUND REFUSED. 29 HOURS THEY HAD MY CAR AND nothing was done. RIP OFF!! Jiffy Lube 15180 Bear Valley Rd, Victorville, CA 92392 read more

My wife went in for an oil change. We usually go to the dealer. I usually take her car in for the oil change. When she told me how much it was, and I checked the receipt, some things didn't add up to me. So I called to speak to the manager the following day and spoke with Darren. I asked him to go with the receipt with me. What my wife told me and what he claims he asked and told her are two different things. My wife doesn't lie. He claimed that he he offered a full synthetic oil and she refuted and asked for a mixed blend. She knows nothing about oil, period. Full synthetic , mixed blend or any other type. She wouldn't know to ask or refute. She told me all she asked was for an oil change. He charged her for six quarts of oil instead of 5. He claimed that's what his system told him to do... I spoke with the dealership from where we bought the Jeep as well as another Jeep dealership and they both said five quarts of oil is needed, only. Not 6... They charged her extra $18 for a "special filter". The Jeep dealership also mentioned a special filter is not required. They also told her she needed a rare differential service in charge her for that. I can't confirm whether she needed it or not, but she paid $170 + $10 (limited slip diff). My wife mentioned that he told her he was giving her a $45 discount. I didn't see it on the receipt but I did see a $32 dollar AAA discount. We've always put full synthetic oil in this jeep. Now we'll probably do an oil change over again, elsewhere. I wouldn't recommend this place. read more

Jiffy Lube Oil Change - Receipt - Auto Repair Near Me - Victorville, California

If I can give more stars, I would! Great crew, very thankful for all their hard work of getting my family back to Vegas. Manager Darren M. And his crew went above and beyond helping us. Thank you for the service! My family and I will always be grateful for your help! read more

I've been coming here for a good while to get an oil change .The last time I went my car started leaking oil and messed up my oil pressure valve . I would recommend going to Jiffy Lube only for emergencies or if you have no other option . read more

Oil change was quick and decided for a tire rotation as well. I asked for a AAA discount and they did not support that but instead they found $20.00 off. read more

Just denied any oil change at 4:45. Hours state until 6 pm. They said come back Monday through Friday. They turned off their compressor so we were told. Drove to Valvoline and guess what open and taking clients for oil changes at 4:52 pm. Was not impressed with the excuses when two team members are there and the bays are empty and nobody is waiting. They just didn't want to work. Where is the customer service anymore? Not jiffy lube. read more

On my travels my family and I got stuck on the road I made my way to this jiffy lube location. When I arrive they a it professional customer service with me and willing to help me. The service was for my coolant leak and my car kept overheating. The Manager name Darin went more than out his way and assisted to call around this town to help me a part from the dealership company found the part to get my family back on the road again safety. They highly I recommend to stop here for help on your travels. Thank you Darin the Jiffy Lube Team read more

Absolutely horrible service. Told them we were going on a trip of over a 900 miles, They told us they would top off fluids and none of that was done . The worst part the oil plug came undone because they didn't tighten it and my synthetic oil spelled all over my driveway . I went in to tell them about it and they told me that was my problem. NEVER AGAIN WILL I USE THIS LOCATION read more

Very good job. The technician showed me proof of the dip stick that they changed my oil. They cleaned my K&N filter and changed the oil filter. They used high quality oil since I have high miles. So far I was very happy with the service. read more

$130.00 for an oil change? Should be zero starts.... Thy saw my 19 year old daughter coming. Pulled her car in got to work, Sign on wall says $30.00 but then they charge $130.... how are they still in business. This place needs to be shut down. read more

I go to Jiffy Lube from San Diego to Bakersfield. Our 2017 Hyundai broke down and we were able to get records for all of our services and maintain a warranty for the repairs. Today in Victorville, Jiffy Lube found a part Hyundai dealership forgot to put on. Honestly, Jiffy Lube is better than the dealership for maintenance and repairs. Great service. read more

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(Car overheated) I went to this location recently and they charged me $160 for a full synthetic oil change. Like usual, they offer to fill up the coolant reservoir and i agreed to it. Later on that day my car started overheating. I was stuck in a dark area late at night trying to figure out what was wrong. I look under the hood and my coolant reservoir was empty. They DIDNT CLOSE THE COOLANT CAP!! How can they miss something so simple?! I used to love Jiffy Lube but this was the last straw! Terrible quality of work. read more

My Car was completed efficiently with great customer service. Technicians were friendly and funny.

Had a Full-Synthetic Oil change; just prior to putting my car in storage. 7000 miles/2 years later, I take it to two other shops who decline to remove the oil drain plug because they suspect cross-threading. I phoned in for a remedial inquiry and never received a response. A week later I submitted an inquiry to Jiffy-Lube SoCal and also did not receive a response. Yes, the warranty period is 1 year but why not follow-thru on the inquiries and make a good-faith effort to remedy the fault? The tech cross-threaded the drain bolt at R&I, stripping it's thread (see photo). Minus 1 Star each for the initial fault and each non-response. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Victorville, California

They scammed me into thinking something was wrong with my car saying it was going to cost me $500 dollars for them to fix it. I took it somewhere else and it ended up being a $ 12 dollar screw. The whole time it was the wrong screw that they put in my car and that's why it was leaking oil. If I hadn't gone for a second opinion I would've paid $500 for something that only costed $12. RIDICULOUS, do not trust these people. It was also the manager who said this. read more

Had my oil changed on my diesel Colorado, it was quick and painless. Great customer service! Very knowledgeable team. The store manager John is excellent. He's kind, helpful and knows a lot about a lot! I won't be going anywhere else to have my oil changed from now on. John definitely won my business. read more

I can tell that they are working on efficiency and customer service. The manager was training his crew well and held them to high expectations, no exceptions. The service was fast and reasonably priced. I'll go again. read more

Had to get an oil change and came here for the first time and was met with great service! I was helped immediately. Every person I spoke with was very kind. Mario went above and beyond for me. Very grateful for their service and will definitely be coming back! read more

This is a review for work that I had done back in August or September 2016. I came in for an oil change and asked them to check my battery since he seemed like it was off for a while. Sure enough I needed a new battery. They ordered a part they needed from a nearby shop that took FOREVER. This is not something I can hold against them, either way if it took me 3 hours to get an oil change and a new battery when I was the only one there to have my car worked on. $300 bucks later I finally left to work, late by an hour. I left and a few weeks later got a call asking to stop back in because they forgot to write something down or something. Now fast forward to now and my car has died 2 times and needed to be replaced. I thought it odd that my battery died just 2.5 years in, and went to autozone so they could test everything. The tech took one look under my hood and exclaimed " That's not the right battery for your car!" So Yelp friends I caution you... if you get a battery from here double check and make sure they don't put a battery in your car that isn't even the right size or shape! read more

My husband and I bring our cars/truck to this location only!! Robert has gone above and beyond anything we've could've imagined!! Brian also has a great attention to detail!! David is very knowledgeable and definitely knows what he's talking about! We will continue to come here knowing we aren't just a customer number!! Thanks guys for all your hard work during this heatwave and always!! read more

A+ on Customer service, professional and friendly, not just some of the employees but ALL the employees here deserve a trophy for the exceptional customer service and the treatment of their customers. I've been coming here for about 5+ years now, I see different faces but always the same exceptional work on my vehicle, ethics and customer service. I spoke with one of the managers today, Robert, and expressed how impressed I am every time I visit, he again, very humble snd professional was happy to hear this. It's refreshing to see and experience this kind of service and atmosphere when the world is in such a rush to make that dollar but forget to be human, kind and respectful to their customers, GOOD JOB Jiffy Lube!!!! read more

I was helped by Robert today and his customer service wowed me! I work in customer service and it's very rare to get what he gave me. He acknowledged my concerns, gave me assurance, provided me with options, and overall provided me with a great experience. I didn't feel like just another number and you can hear the genuine tone when he spoke! Thank you! read more

This will be my last visit to jiffy lube. Absolutely the worst service imaginable. Wait time over 1: 1/2 hours just to see my vehicle. Empty bays. No customer acknowledgment. Jiffy lube should. This location is a District hub and is ran like this. JL should be ashamed and embarrassed of them selves. read more

The wost service ever got there took my car in the the 2 cars that got there after me were serviced and left befor me and they they still took forever after my car was already done and just sitting there will not be going back to that place.. and they supposably checked my tire presser that never got done read more

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I will not be returning to this establishment/Victorville. I got here at approximately around 11:30 AM the time is currently 12:58 PM. The price quoted on the phone change once I arrived stating that they did not have full synthetic oil then having to add an additive. I'm just not happy with this. Where are the days when you could get your oil change done quickly? The worst part was I had to sit in the car the entire time even while they changed the oil. read more

The staff at this shop continue to impress me everything. John, Allyssa, & Ernesto all seemed to go out of their way to make sure I left with a smile. I definitely left my worries behind today. Thanks Jiffy Lube! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Victorville, California

HORRIBLE customer service. Rip-off. Price gougers! DONT GO HERE!!! Hubby took '09 Challenger RT in for high mileage oil change. They charged $72.99 + $20 for 2 addtl Qts of oil. $101 out the door. RIPOFF!! I told my husband to get his keys and LEAVE and he said he couldn't cause they already drained the pan. I spoke with Ernie, the store manager who said they DO NOT PRICE MATCH. Cause the SAME oil change at Firestone and PepBoys was $60 for everything out the door!!! Jiffy Lube was charging nearly DOUBLE what their major competitors were charging. SHAME on them! I then called the District Manager, Luis who also refused to do the RIGHT thing (price match). Instead he offered $15 off (which Ernie already included, otherwise it would have cost $116!) and to give the two extra quarts for free. STILL MORE EXPENSIVE THAN THEIR COMPETITORS!!!!! NO DEAL! I found a Groupon at the last minute for their $72 high mileage oil change at $42, and with the two extra Qts of oil, we still paid about $75 out the door. Beware of Jiffy Lube and their Ripoff practices. Start ANYWHERE but here with them! read more

Okay service. Expect to wait awhile

EXCEPTIONAL SERVICE!!! A guy named Robert, who seemed to be the manager helped us within no time. We were having a small problem with the car that made us get out of the freeway. When Robert checked out the car he said it was a good thing that we came because that small problem could've led to an accident. It was an easy fix for him, but his easy fix came a long way. read more

Hour and a half oil change. The absolute slowest supposedly fast oil change ever. A lot of employees just standing around while everybody waits on them. read more