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    Jiffy Lube Oil Change

    3.9 (298 reviews)
    Open • 8:00 am - 6:00 pm
    Updated 1 month ago

    Services - Jiffy Lube Oil Change

    Auto brake repair

    Auto engine repair

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    Engine overfilled with oil

    WARNING: Negligent service caused catastrophic engine failure I took my vehicle to Jiffy Lube on Thousand Oaks Blvd on December 26, 2025 for a routine oil change. The car was barely driven afterward. A few days later, while driving on the 101 freeway, the engine suddenly made a loud mechanical noise and the check engine light came on. I narrowly avoided a serious accident and had to pull over onto the left shoulder before the car completely shut down. The vehicle was towed to a licensed mechanic, who determined the engine had been severely overfilled with oil--far beyond the acceptable range. This caused oil saturation and complete engine failure. The car is now undrivable, with over $10,000 in damage. I contacted the manager Daniel at this location and provided photos from the mechanic. I also offered to allow Jiffy Lube representatives to inspect the vehicle in person which is 5 min away from them. This was refused. Instead, the manager insisted their internal process was followed and claimed they have video footage, despite the clear mechanical evidence showing improper service. The condition of the vehicle directly contradicts their claims. Let me break it to you Daniel showing the customer the dip stick with oil level doesn't mean u did nothing wrong. This situation resulted in: * A dangerous roadside emergency * Total loss of use of my vehicle * Significant financial loss * Major inconvenience and stress Based on this experience and the lack of accountability afterward, I cannot recommend this location. A basic oil change should never result in total engine failure.

    Jose Christian and Jason!! Helping us out!!

    Great service! Jose Christian and Jason super helpful!! Service was fast service!! They got everything done on point. They helped us out with our tire as the service we requested. Budget friendly definitely come here for your cars!!

    Orlando, Jose, Christopher and jason all worked so fast. I was out so quickly and super affordable. I'll definitely be back.

    Faulty battery with stickers removed and the size of the battery is too small.

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    20 days ago

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    4 months ago

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    5 months ago

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    3 months ago

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    21 days ago

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    5 months ago

    Fast, commutative, and quality service every time. Thanks to Jose for the great customer service!

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    4 months ago

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    3 months ago

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    9 months ago

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    5 months ago

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    2 months ago

    Great job. Fast and seamless oil change. Solid crew working there. I would definitely be back again

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    2 months ago

    Long time customer! Fast and friendly service! All for a great price! Keeps me coming back!

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    4 months ago

    Great service and very helpful! Thank you for the quick service as well. They are nice and speedy

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    4 months ago

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    4 months ago

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    7 months ago

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    10 months ago

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    6 months ago

    Always quick to service and make sure my car is running well. There's hardly ever a wait

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    5 months ago

    The guys at Jiffy Lube are outstanding and make you feel about them taking care of your car

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    Photo of Abby G.
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    10 months ago

    José and the whole team did a great job! Very fast and quality service. I will definitely be back!

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    1 year ago

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    9 months ago

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    5 months ago

    Great service and super friendly, they did 2 oil changes for me extremely quick. No appointment needed

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    11 months ago

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    10 months ago

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    5 months ago

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    11 months ago

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    6 months ago

    So helpful! great customer service. I had no clue my oil needed to be done and fluids topped off and quick service

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    8 months ago

    Thank you to Andreas and team for the oil change and helpful recommendations! We appreciate it!

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    7 months ago

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    7 months ago

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    1 year ago

    Great Service! Even used a coupon so oil change came to $42...would highly recommend for future oil changes and fluid top off, etc

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    1 year ago

    Great service! Very helpful staff. Very helpful to address current and upcoming car needs.

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    10 months ago

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    1 year ago

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    11 months ago

    Great service every time! Jose was very helpful and informative. the oil change took no longer than 15 minutes on Wednesdays afternoon.

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    9 months ago

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    1 year ago

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    10 months ago

    Jose was very helpful with an oil change. Great service and did exactly what was asked. Would highly recommend!!

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    1 year ago

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    Page 1 of 8

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    Review Highlights - Jiffy Lube Oil Change

    “Jose (assistant mgr) and his two coworkers were polite, The funny thing is Jose did most of the work.”

    Mentioned in 74 reviews

    Read more highlights

    American Tire Stores - Thousand Oaks - Buy 3 Tires, Get 1 FREE!  All major brands in stock. Visit American Tire Stores today for unbeatable deals and same-day installation!

    American Tire Stores - Thousand Oaks

    (215 reviews)

    Had a great experience at American Tire Store in Thousand Oaks. Robert helped me out and was very…read moreprofessional, courteous, and knowledgeable. He was able to quickly find the hole in my tire and get it repaired, and he also gave me some helpful recommendations on the condition of the tire and when I should consider replacing it. The whole experience was quick and easy, and I really appreciated how polite and straightforward Robert was. Excellent service all around. I'd definitely recommend this location!

    1 STAR -- Avoid This Location…read more Absolutely terrible experience at America's Tire in Thousand Oaks. I was told I could come in as a walk-in and, yes, I understood I would have to wait. That was never the issue. I was specifically told the worst-case wait would be about an hour and a half. I accepted that, waited the full 90 minutes, and came back expecting my car to at least be in the process of being serviced. It wasn't. They hadn't even touched my car. I had now wasted an hour and a half based on information their employee gave me, and apparently nobody thought it was necessary to communicate that the estimate was completely wrong. It wasn't until I complained that they finally took my car in. And then I was told to expect another 30 minutes to an hour or potentially longer. This isn't what being busy looks like. This is bad management and terrible customer communication. If your shop is backed up, say so. If the wait is three hours, tell the customer three hours. Don't give someone a 90-minute estimate, let them sit there for 90 minutes, and then reveal that their car hasn't even been touched. The worst part is that nobody seemed to take ownership of the situation. No proactive communication. No reasonable explanation. Just wasted time and excuses after the fact. Do yourself a favor and go to another Tire location store. There are plenty of locations where you can spend your money without having your time completely disregarded. Management at this Thousand Oaks location needs to take a serious look at how this shop is being run. Customers shouldn't have to complain just to get their vehicle into the service queue. One star. I would give zero if Yelp allowed it.

    Jiffy Lube Oil Change

    Jiffy Lube Oil Change

    (234 reviews)

    yeah, they were very efficient and I feel really good about it. I felt like the mechanic knew my…read morecar and they didn't try to sell me a bunch of stuff. I was very happy with the service received.

    I had one of the worst service experiences in 20 years as a customer of Jiffy Lube…read more I first went to the Agoura Hills location, where I was told they didn't have the oil filter for my car and was sent to the Thousand Oaks branch. After driving there, I was met by an employee named Jose who was turning customers away. When I asked for a simple oil change, he told me there would be a 2-hour wait--which I agreed to. Then he added that only after those 2 hours would he check if they even had the correct oil filter. This is completely unacceptable. I asked him to simply scan my license plate or check the system--something that takes seconds. I've been a customer for over 20 years with 5 family vehicles, all on record. He refused. Instead, he repeatedly told me to wait 2 hours just to find out if the service could even be done, or to go to another location. This is not just bad service--it's laziness, poor attitude, and total lack of basic professionalism. Jose clearly had no interest in helping, and management at this location is just as responsible for allowing this level of incompetence. Bottom line: I will never return to this location or any Jiffy Lube again. Neither will my family, and I strongly advise anyone reading this to avoid this place. This kind of business attitude should not be tolerated.

    Big Brand Tire & Service

    Big Brand Tire & Service

    (664 reviews)

    Brought my 2025 4Runner here for a 4-wheel road force balance and alignment. Firestone had worked…read moreon the alignment before but they never really got it right and my steering wheel was still crooked. The Thousand Oaks location actually referred me here because their alignment machine is a little dated and couldn't properly align the MY25 4Runner. I dropped the truck off and picked it up before closing. Luke was my service advisor and was very welcoming and friendly when I got there. Most importantly, the alignment came out perfect. Steering wheel is finally straight and the truck feels much better now. I'd definitely come back here again for alignment or road force balancing. I'd probably give them 4.5 stars because of two small issues. I noticed after I got home that I was accidentally charged twice for the alignment. I called them back and they refunded me right away, so no big deal; the other thing was I specifically mentioned that I didn't need a tire rotation since I had just done one at the Thousand Oaks location less than a week before, but they rotated them anyway. I know they were probably just trying to help so it wasn't a huge issue either. Overall, I'm very happy with the service and especially the alignment. I'd still highly recommend this location and will definitely come back when I need alignment or road force balancing again.

    Very disappointing experience, especially after being a customer of this location for 10 years…read more I had an appointment to replace one tire and was told when scheduling that it would take approximately 45 minutes. I planned my day accordingly. When I arrived, however, I was told it would take four hours. Because we are busy !! When I explained that this was completely different from what I had been promised and that I had other commitments, the representative responded, "We are busy. This is not a doctor appointment." I found that comment extremely dismissive and disrespectful. An appointment is an appointment, and customers should be able to reasonably rely on the timeframe they are given. I asked to speak with a manager and was told that was "not an option" because they were busy. When I explained again that I had been told 45 minutes when scheduling, the response was essentially, "Who told you that? The call center? Not us !!.

    Jiffy Lube Oil Change - autorepair - Updated October 2026

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