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    Firestone Complete Auto Care

    3.5 (163 reviews)
    Open • 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    2 months ago

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    5 days ago

    Timely and friendly staff. My appointment time was honored and the work was done quickly and completely. Strongly recommend.

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    8 months ago

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    6 months ago

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    9 months ago

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    1 month ago

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    6 months ago

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    8 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    1 year ago

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    7 months ago

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    2 years ago

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    10 months ago

    Super nice, knowledgeable and helpful. Plus they have hours on Sunday that are VERY helpful. Thank

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    1 year ago

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    8 months ago

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    11 months ago

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    9 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    The over charged for work done to my car. They replaced my tires then my tires say low tire pressure the next day. Avoid.

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Joseph and Richard Were soooooooo nice to me they treated me way better than sam ever did forsure coming back now that the new staff is here

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    2 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    Page 1 of 5

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    “Jennifer and Sam have always been forthcoming, fair and do their best to help out whenever they can.”

    Mentioned in 20 reviews

    Read more highlights

    Verify this business for free

    People searched for Tires 3,817 times last month within 15 miles of this business.

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    American Tire Stores - Thousand Oaks - Buy 3 Tires, Get 1 FREE!  All major brands in stock. Visit American Tire Stores today for unbeatable deals and same-day installation!

    American Tire Stores - Thousand Oaks

    (215 reviews)

    Had a great experience at American Tire Store in Thousand Oaks. Robert helped me out and was very…read moreprofessional, courteous, and knowledgeable. He was able to quickly find the hole in my tire and get it repaired, and he also gave me some helpful recommendations on the condition of the tire and when I should consider replacing it. The whole experience was quick and easy, and I really appreciated how polite and straightforward Robert was. Excellent service all around. I'd definitely recommend this location!

    1 STAR -- Avoid This Location…read more Absolutely terrible experience at America's Tire in Thousand Oaks. I was told I could come in as a walk-in and, yes, I understood I would have to wait. That was never the issue. I was specifically told the worst-case wait would be about an hour and a half. I accepted that, waited the full 90 minutes, and came back expecting my car to at least be in the process of being serviced. It wasn't. They hadn't even touched my car. I had now wasted an hour and a half based on information their employee gave me, and apparently nobody thought it was necessary to communicate that the estimate was completely wrong. It wasn't until I complained that they finally took my car in. And then I was told to expect another 30 minutes to an hour or potentially longer. This isn't what being busy looks like. This is bad management and terrible customer communication. If your shop is backed up, say so. If the wait is three hours, tell the customer three hours. Don't give someone a 90-minute estimate, let them sit there for 90 minutes, and then reveal that their car hasn't even been touched. The worst part is that nobody seemed to take ownership of the situation. No proactive communication. No reasonable explanation. Just wasted time and excuses after the fact. Do yourself a favor and go to another Tire location store. There are plenty of locations where you can spend your money without having your time completely disregarded. Management at this Thousand Oaks location needs to take a serious look at how this shop is being run. Customers shouldn't have to complain just to get their vehicle into the service queue. One star. I would give zero if Yelp allowed it.

    Jiffy Lube Oil Change

    Jiffy Lube Oil Change

    (233 reviews)

    Very detailed and helpful service from Rolando. He went the extra mile! Checked everything out in…read morethe engine and I'm leaving there confident

    I had one of the worst service experiences in 20 years as a customer of Jiffy Lube…read more I first went to the Agoura Hills location, where I was told they didn't have the oil filter for my car and was sent to the Thousand Oaks branch. After driving there, I was met by an employee named Jose who was turning customers away. When I asked for a simple oil change, he told me there would be a 2-hour wait--which I agreed to. Then he added that only after those 2 hours would he check if they even had the correct oil filter. This is completely unacceptable. I asked him to simply scan my license plate or check the system--something that takes seconds. I've been a customer for over 20 years with 5 family vehicles, all on record. He refused. Instead, he repeatedly told me to wait 2 hours just to find out if the service could even be done, or to go to another location. This is not just bad service--it's laziness, poor attitude, and total lack of basic professionalism. Jose clearly had no interest in helping, and management at this location is just as responsible for allowing this level of incompetence. Bottom line: I will never return to this location or any Jiffy Lube again. Neither will my family, and I strongly advise anyone reading this to avoid this place. This kind of business attitude should not be tolerated.

    Big Brand Tire & Service

    Big Brand Tire & Service

    (664 reviews)

    Brought my 2025 4Runner here for a 4-wheel road force balance and alignment. Firestone had worked…read moreon the alignment before but they never really got it right and my steering wheel was still crooked. The Thousand Oaks location actually referred me here because their alignment machine is a little dated and couldn't properly align the MY25 4Runner. I dropped the truck off and picked it up before closing. Luke was my service advisor and was very welcoming and friendly when I got there. Most importantly, the alignment came out perfect. Steering wheel is finally straight and the truck feels much better now. I'd definitely come back here again for alignment or road force balancing. I'd probably give them 4.5 stars because of two small issues. I noticed after I got home that I was accidentally charged twice for the alignment. I called them back and they refunded me right away, so no big deal; the other thing was I specifically mentioned that I didn't need a tire rotation since I had just done one at the Thousand Oaks location less than a week before, but they rotated them anyway. I know they were probably just trying to help so it wasn't a huge issue either. Overall, I'm very happy with the service and especially the alignment. I'd still highly recommend this location and will definitely come back when I need alignment or road force balancing again.

    Feel bad about leaving one star. Recieved voicemail and message with apologies and offer for…read morecoupon. Things happen and they seem to be on top of it and have good people here.

    Firestone Complete Auto Care - tires - Updated September 2026

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