I'd like to share my recent experience with Firestone Complete Auto Care at this location, and unfortunately, it has been deeply disappointing. Work Order: 221838 Initial Diagnostic: A/C blowing hot air due to a leak Recommended Resolution: Remove and replace A/C compressor, then recharge Outcome: Not resolved Despite four separate visits, the issue remains exactly the same as the A/C still blows hot air. After so many attempts, I asked if I could receive a refund, and I was given two options: 1) Bring the car back again 2) Submit a claim I chose to submit a claim because, after four unsuccessful attempts, I no longer felt confident returning to the same shop. The claim has been submitted, and I am now waiting for a call from the inspector. I also had to contact Firestone Customer Service myself to obtain the claim number, as it was not provided to me by the shop. I understand that mechanical issues can be complex, but customer service should never be compromised. This experience has left me frustrated, inconvenienced, and without a functioning A/C system despite the time and money invested. read more

I originally had an appointment with a nearby Big Brand Tires, but their alignment machine was older and didn't have the specs for a MY25 4Runner. I ended up walking into a Firestone less than a block away to get the alignment done instead. The whole process was quick and easy, and the staff were friendly and polite. I've been to several Firestone locations, and this one stands out as the only one I'd come back to and trust for alignments. My car was ready in less than an hour (Walk-in). Highly recommended. read more

Firestone Complete Auto Care - Tires Near Me - Thousand Oaks, California

I took my car to Firestone today after another shop tried to tell me my tire couldn't be fixed and pushed me to buy a new one. My tire had a hole dead center, so I wanted a second opinion. I didn't mention anything about what the other place had told me because I wanted an honest assessment. Joe was amazing. He took one look at it and fixed the tire with no problem at all. No upsell, no pressure, no guilt trip, no trying to take advantage of me. Just honest service. After he fixed it, I asked if there was any reason it wouldn't have been repairable, and he confirmed that it was absolutely fixable and had no issue being patched. I really appreciated the honesty and professionalism, especially because it was already a stressful day and I didn't need extra drama. Firestone made the whole situation easy and straightforward. Joe was kind, helpful, and clearly knows what he's doing. I'll definitely be coming back here for any future tire or service needs, and I'll be recommending Firestone to others. It's refreshing to find a place that treats you fairly and doesn't try to upsell or take advantage of you, especially as a woman. read more

Daniel in Camarillo is very accommodating and helpful... Everyone has always been helpful in Camarillo read more

New manager and staff are amazing! Two visits in the last 3 weeks and both experiences exceeding my expectations. A new tire and an alignment were done in an hour. Gone are the days of having to wait an entire day for your car. I highly recommend giving Firestone on Thousand Oaks Blvd another chance. read more

Chris provided above and beyond service. He was super nice, clear about expectations and all communication. I had such an unexpected issue with the oil plate of my car, and they fixed it in less than 10 minutes. I cannot express my gratitude enough. This place is great. 100% would go again. read more

Tracy is an Angel, last time I got a flat tire in Northridge, as I came in crying from the stressful event. Tracy made it to 10000/10 better. Today as the stressful event happened AGAIN who do I see when I walk in? Tracy haha my mood instantly lid up. Her feeling to make you feel welcomed and not stressed out is amazing !!!! Great customer service, and I always feel taken care of at Firestone ! read more

Good information given to me on the phone call with Brandon. I was told price and he easily worked with my schedule to bring the car in. It was serviced efficiently and I am very happy with Firestone! read more

The store is being run by a new manager, who is not only very professional, but also very sweet. if you're not taking your car to this location to get service you're making a big mistake. It's the only place I've ever taken my cars and with the change in management, I will be recommending it to everybody I know. read more

As I was driving from Orange County, CA to Thousand Oaks, CA on 10//17/2025, I felt a "pulling to the left". I had recently had another drive-through oil change entity in Tustin, CA check my air pressure because I was pulling to the right. It seems as though they OVERFILLED my front right tire 8lbs heavier than they should have!! I pulled into Firestone in Thousand Oaks and was greeted by Cameron. He quickly checked my air pressure and definitely the front right tire was approximately 8lbs heavier. Cameron quickly corrected the air pressure and was kind, professional, caring and honest! Thank you Cameron! You don't know how nice it is to be assisted by someone as genuine and caring as you!! I hope your manager Tracy sees this and also Firestone! read more

This Firestone location is great. Trusted them with a few of my vehicles and the service has been exceptional and they have done a great job read more

I finally feel safe in my own vehicle!! I'm so grateful to the Firestone team at this location. They really did an amazing job!! They were able to figure out the problem and come up with a solution. It's a real good feeling to know I can finally come to place and feel confident my car is getting taken care of. I don't mind driving the 60 mile round trip!! read more

Super nice, knowledgeable and helpful. Plus they have hours on Sunday that are VERY helpful. Thank

We came into the Firestone in Thousand Oaks because of an oil leak that started shortly after an oil change. Tracy and Ray were absolutely amazing from start to finish. They greeted us with kindness, listened carefully, and made it a priority to diagnose and fix the issue quickly and efficiently. Their professionalism and genuine willingness to make things right really stood out. It's rare to find a team so honest, accommodating, and customer-focused. Huge thanks to both Tracy and Ray -- we'll definitely be coming back! read more

I took my 17 year old Prius to this shop. The pandemic had put it in storage and this year I got it out. It needed a 1000 point inspection and I have to say that Dylan did an amazing job! He found all the little things that were needed to get it up and running. All for just a simple maintence package for less than $100. I have found them to be friendly and very motivated as experts in their field. And Dylan himself is someone I would now trust with all our cars! read more

Good shop. The guys are reliable. They don't gas you up on what your car "needs". They tell you the issue, they fix it. And they do it without trying to upsell you on 5 unrelated things. I really appreciate that about this shop. I go out of my way to go here, even for my European. They're straight shooters here, which is important when looking for a good mechanic shop. Can't tell you how many shops I've gone to in the past where somehow a check engine light comes on AFTER my visit, for some stuff that wasn't an issue before my visit. I appreciate the work this shop does. I Recommend this shop, specifically. read more

Nice establishment and friendly staff Highly recommend this business to anyone who needs new tires and routine maintenance read more

Well... It's well earned to be penalized to 2 stars because we have a fleet vehicle and on last weeks' 40,000 mile service they MISSED rotating the tires & resetting our maintenance light. It's not rocket science. However I had a pleasant word with the staff. Explaining how the staff person who helped us last week was pretty dismissive, by implication without saying so, I was telling him whoever helped last week was unprofessional. The explanation I got was not really especially impressive. We've been getting fleet service for decades, rarely offered pick up without a receipt like last week. I explained that whoever gave My wife her keys seemed to be avoiding her ... Avoiding a receipt. I think three stars reflects the quality about right overall. I might add. You should read all the negative reviews. There are a lot of one star reviews. So here's an example, now on a reflecting on this... I asked why didn't they reset the engine warning light? The guy replies, oh you have to go back to the Volvo dealer for some kind of evaporative sensor that might be off. So now I'm thinking, any other repair shop would have told us this last week.. And if I didn't ask now, they were not going to tell us. How's that for this? Passionate dismissive and unprofessional conduct? I think I'll knock it down to one star again. read more

Firestone Complete Auto Care - Tires Near Me - Thousand Oaks, California

Well let's start with my car almost got on fire after I left the shop for oil change , Aeron one of the employee maybe manager was very unprofessional Didn't really care about what happen same with my drive way full of oil liking from my car , then he suggested my to clean my gas tank I just find out never did it and didn't need it but charge extra $120 Anyway after this experience you would think I would wave the oil change after wasting my time for over 36 hour but no . So never again never again read more

Traci was great along with the whole staff! I went in to change my brakes and they were so fast and helpful. Would give more stars if I could, I will definitely be returning!! read more

Back again and this time time, Aaron was so understanding and helpful!! I was having a rough day and be made it better. Joseph and Jill were also helpful and friendly. Just wanted to say thank you once again for the wonderful customer service!!! #thousandoakslocal read more

Lee, as requested, I provided details in an email as requested earlier today about the invoices and billing I received.

Have always received great service from this Firestone! Prices are fair and representatives are always courteous and communicative. very easy to schedule an appointment. read more

Minor auto issue on a Sunday afternoon was dealt with swiftly, with kindness and honesty. They also took the time to teach me some information about my car, and looked for additional issues. Great experience. Will return the next time I need car service. read more

TL;DR - Firestone has the best, fastest alignment! Just had a set of Michelin's installed at Costco and asked who they recommended for an alignment. I do have a usual place I go but I wasn't certain of the quality. Costco has a deal where it's 15% off at one of two places nearby. The first place they recommended was a dealership. Immediately I knew that would be no good and overpriced. Yep - they wanted $149. I told them about the discount and the service guy said to bring in the info and "we'll work something out." Not inspiring much confidence. The second place was more reasonable at about $119, yet they sub out the work to the place I usually go to. The discounted amt was about $106. Not exactly 15% off. I then called the place they sub to and got the same $106 pricing. But they couldn't take my car that afternoon. So I Googled and found Firestone. Never even crossed my mind. There was one about 10 min from me. I called and spoke to Jennifer, who was amazing! Normal price (as of this writing) was about $102. Better than the discounted rates others offered. "But wait! There's more!" For about double, I could get free alignments for as long as I owned the car. Looking for the catch I asked if this was once a year. Nope. Jennifer told me she has hers done about 3 times a year. So if I hit a pothole, whatever, and wanted to have things checked out, bring it in. And this month they discounted their lifetime plan by $20. For $189.99 I'm covered. It was a no-brainer. And I'll have my car at least a few more years. They were able to fit me in 45 min later. Done in about another 45 min. No worries at all. So, where do they make some money back? They apparently checked my fluids and a couple other things. While everything looked good this time, I'd have no problem letting them top off or handle what was necessary. Love this place! read more

Firestone Complete Auto Care - Alignment results. - Tires Near Me - Thousand Oaks, California

Had to have my A/C completely overhauled on my 2018 Jeep Grand Cherokee last week. Aaron and their crew did a great job--as they have done on several other services that I've used them for over the last several years. 5-Star all the way! read more

Too long! Everything they do takes too long. Oil change 90 minutes (with an appointment); flat repair 2 hr 30 minutes!! That's not a typo. And, they didn't check inflation levels and reset them. I had to fill them up myself. I simply have lost respect for company that shows so little respect for my time. They have an obsessive need to "check everything" from alignment, fluid levels, brakes, etc., when all I want is a simple oil change. read more

So helpful and nice! We were having issues with our tires and pulled in. Aaron came out immediately to help and went above and beyond to fix our tire. He even inspected them all to make sure they were all good. We will come back here when we need car service! read more

The over charged for work done to my car. They replaced my tires then my tires say low tire pressure the next day. Avoid.

Careless and unprofessional! Take your money elsewhere! It seems like many other folks in the reviews also had a similar experience to me... sad that they haven't learned their lesson. We went in for a routine oil change and they recommended some other things too (2 new tires, new brakes, coolant and transmission fluid exchange, etc.). That's fine, I've been a loyal Firestone customer for many years and always say yes to their recommendations. After driving it off the lot and onto the freeway, I found that I couldn't accelerate and a cloud of smoke was continuously coming out of my car (extremely scary for me, especially with multiple cars honking at me to warn me and tell me to get off the freeway). I thankfully was able to pull out somewhere safe and a tow truck came since it had issues starting. We took it to the dealership since we wanted a trusted third party to assess what was wrong. They told us the fluid levels were low (what we paid Firestone to replace) and that the brake fluid overflowed, most likely causing the smoke. They cleaned everything up, but still charged us $215 for the inspection. We went back to Firestone to give them an opportunity to right their wrong. They didn't care about us at all and offered us a free oil change instead. What a joke. I was a loyal customer for over a decade and now me and my family will never go to another Firestone again. It's obvious that they don't care about their customers at all. read more

This is the worst service I ever received. I was lied to about the timing, and missed an important appointment. I brought my car in for a normal oil change, which ended up taking 4 hours and 15 minutes, to be clear they didn't touch my car until after 4 hours, at which point they completed the oil change in 15 minutes, when I showed up and it wasn't done. read more

Worst experience ever. Scheduled a 7am appointment for an oil change and inspection and by 9:30 my car wasn't even started on. I ended up leaving without any service to go to another local spot for my services. Waste of 3 hours, never again. read more

Firestone definitely stepped up to the plate, after conveying my concerns with a previous purchase the manger Sam delivered on his promise. I will be back for all future needsThank you read more

Joseph and Richard Were soooooooo nice to me they treated me way better than sam ever did forsure coming back now that the new staff is here

Took my vehicle in for alignment and oil change and the mechanic probably saved me from a bad accident by discovering the nut holding the pitman arm on was holding by just a thread or two. Fixed in minutes. Aaron the service writer is sharp and friendly and got me fixed up and out the door quickly read more

Avoid this location. I questioned the addition of an oil filter on top of the quoted cost of a full synthetic oil change, as what I was quoted on the phone was lower than what they wanted to charge me in store. They explained the charges, but given the coupon I had stated "Includes new oil filter", I further questioned their breakdown. Apparently questioning them a second time was enough for the Store Manager - Sam - to get involved and tell me in an abrasive manner, that that's the price. Right from the get-go his attitude was unacceptable for a customer-service-driven environment. I explained that every oil change I've previously had included the oil filter - especially when stated on the coupon - to which Sam asked where I had been before, then told me to go somewhere else. So there I was, being kicked out of the store for questioning additional charges that were not broken down over the phone earlier. Let's assume for a moment they were right and I was wrong...more than happy to stand corrected when I'm wrong...however Sam's "take it or leave it, buddy" attitude from the beginning was problematic, and to then ask a potential new customer who if satisfied would bring them two cars for regular services, to leave over an $8.99 oil filter was um, let's say an interesting new sales tactic? Did I then produce the coupon that stated "includes new oil filter" to show them? Yes. Did that help? No. Sam continued to maintain that they wouldn't be able to serve me. Did I tell him that I was blown away that I was basically told to get the fu*& out of there for questioning a $9 oil filter? Yes. Should I have cursed? Probably not...but looking at other reviews of this location, apparently Sam has a way of bringing out the worst in paying customers (and at Sam's request when I mentioned leaving a Yelp review, I'm including the fact that I cursed). I should have left it there...but I was frustrated. I maintained my cool and told Sam that the cost of the oil filter wasn't even the issue here; but that his response to me was the real problem. That's when he then claimed to have stood by and not said ANYTHING to me until I had been "berating his staff for fifteen minutes". Berating? I maintained my cool and was questioning the charges and why they weren't explained like that over the phone, thus leading to them trying to charge me a higher amount in-store. Not quite anywhere near the level of "berating". And then there is the fact that Sam claimed it had gone on for fifteen minutes before he got involved. Fifteen mins earlier I had been sitting at home. Truthfully, Sam got involved after I questioned the charges for the second time only, which all took place within a minute or so of being told what the charges would be. In the end Sam maintained I needed to leave, told me to have a good day and wished me good luck. I responded in the same way, left and found another store who could actually deal with customers who ask questions, and remain true to what they quote over the phone. read more

We took our perfectly fine car in for a routine oil change and diagnostic, they said it was great, and we went home. The next day it was lurching when changing gears. We brought it back in and the said they couldn't "replicate the problem" and sent us home. The day after that the check engine light came on, we brought it back, and they charged us again for another diagnostic, and then said it would cost us $1500 to fix. There were no problems before they messed with it. We decided to go somewhere else to get it fixed, and when we picked it up they had left the engine running and drained our battery so the car wouldn't start. This place is a mess, go anywhere else. read more

Jennifer, Sam and everyone else who works here is lazy, unprofessional and completely unhelpful. They do poor work and they're extremely overpriced. The staff is jere tho is the real stunner. They don't answer the phone when you call, they don't give you answers when you question the work being done to your vehicle and they are just flat out rude. Go to the Firestone in the oaks for better service- or better yet- not Firestone at all. TERRIBLE read more

I've been coming here for several years and the staff has always been nice. They rotate your tires for free when you buy them there so I'll take my car in every once in a while when i remember to do that. They will match a price if you find them cheaper else where. They aren't pushy at all and the waiting room is not so bad if you have to wait around. read more

I have had issues with mechanics in the past (talking down to me because I'm a woman even though I know a decent amount about cars). But I found Firestone and I couldn't be happier. I've been taking my car here for years now and have always had a positive experience, fair pricing, and zero condescension. I've noticed they treat all their customers with respect. Sitting in the waiting room, you can hear them tell customers "here's the urgent items, and here's the items we recommend but if you wait, won't leave you on the side of the road." I recommend this shop to anyone looking for an honest and fairly priced mechanic. read more