Poor customer service, bad approach at the station, no professional experience in the field, it shows $39.95 for first time service, when i asked about my car , the attendant refuse to honor the deal showing in front of their business, my car has 45,000 miles , it does not need any expensive oil, instead he told me that i have to pay $120 for my oil change. I refuse and i walked away. I do not need to deal with false advertising, rude attitude towards to new clients. read more

Came here for something very small. The mechanic tried to tell me that I needed to replace an entire wheel because it was cracked and it can pop. Now, I am a woman. I look like a woman who knows nothing about cars. I know damn well he's talking about my hubcap LMFAO. He tried to tell me that I needed an oil change as well and that I needed to replace a filter. I said no to everything. I ended up needing to take my car to my actual mechanic a few days later for something completely unrelated and just for my peace of mind, I asked about these things. He said everything was fine and confirmed that these guys were just trying to hustle me. Definitely going to the Burbank one next time, they don't do that over there. read more

Idiot worker pinched the oil filter by tightening it with a filter wrench, 3 months later my engine almost blew because the oil slowly leaked out on a long trip.... Never again read more

My first time at this location and the team here was amazing. Patty noticed me pulling up and quickly directed where to park. She was amazing so sweet so helpful. She noticed I needed windshield wipers. After she took my information Mark and Sal quickly got under the hood and before I knew it I was already on my way. So grateful for the service done here. read more

Went in for a standard oil change without an appointment and they took care of me immediately. I have been here before and they are always friendly and quick. I do check on my own when I get home to make sure everything looks good and I haven't had any issues. They do inform you of services that you could use or update if that's what you want to calm it but they are not pushy about it and if you just say no thanks they move it right along. I think it's a fair price for what you get and they usually have some type of coupon to get a few bucks off. read more

Highly recommend this location, friendly technicians, management was kind and professional in regards to my crazy questions! They gave me the proper recommendations Very knowledgeable team ! Fast service ! read more

Arrived with my dads car and they noticed the oil level was extremely low. They did an oil change, child check and changed the air filter. The windshield wipers needed changing but told me as a Costco member it is cheaper to go there! Imagine a business suggesting a competitor to save the customer money. All I can say is WOW! They have all my oil change business based on their honesty and quality service. read more

These guys are amazing from the moment you drive in they approach you very professional service. I was helped by Chris and Andrew phenomenal people hundred percent go to place for oil change. God bless you guys great work thank you. read more

Not able to talk to someone. Never picking up phone call. To get some simple answer by phone I'm not supposed to drive to that location! read more

This is the second time that I've been here BEFORE 8 am and they are not open yet. Five minutes is forgivable, but 45 minutes? Most people have plans, seems like these folks are not being considerate. read more

This Jiffy Lube has always been my location but I came in with a new-to-me car and a list of things to do on it. While completing one procedure a part broke off, not surprising as the car has almost 100,000 miles on it. The crew was wonderful, ordering a new part which was hard to find, gotten from a place 2 1/2 hours away. They held my car in their bay for almost 24 hours while getting it, then installed it at no charge. Then they completed my procedure and gave me a discount on it. DRIVE OUT OF YOUR WAY TO GO TO THIS LOCATION. They never stopped being friendly, supportive and helpful during the entire experience. read more

Called ahead to see how much an oil change would be gave the details of my car & was given a quote. Got here and the price was $59 more. Hard to find a trust worthy place these days. The service area in congested and in between several other businesses. When you pull up for an oil change there's a guy yelling about blocking his entrance to his business but there's literally no other way to come in for an oil change. Not a stress free transaction wouldn't come here again. read more

Jiffy Lube - Drive thru oil change - Auto Repair Near Me - Sun Valley, California

Leonardo and Fernando did my oil change and they did a great job. They went above and beyond. They also found some nails on my tires and told me I needed to get them patched. I am thankful they were honest with me and recommended a great tire shop. read more

CHRIS IS THS HONEST MECHANIC YOURE LOOKING FOR! women are skeptical about bringing their car in because a lot of shops try to trick us into wasting money. I came to this location very skeptical with a check engine light. Chris was so friendly and helped me right away, he quickly found out why my light was on and was HONEST about the price and urgency, so I could decide what was best for me! No tricks. No funny business. Chris is a rare employee who is not only knowledgeable and efficient but has the rare human quality that can't be taught. Definitely felt like a small town, neighborhood business, even though it's a Jiffy Lube. Had to give a review cuz experiences like that are rare! Thanks again! read more

Jiffy Lube - Me and my little car - Auto Repair Near Me - Sun Valley, California

This crew has their Sh!t down pat! It is as close to a pit crew as a non-race car driver will experience; a TRUE team effort. They work professionally, efficiently and knowledgeably and get you in and out in about :15 - :20 I was driving a tank that day, so had to make a 10-pt turn to line it up properly in their small area, but if I could do it in my big ass pickup, then 99% will have zero issues with your JL experience. FYI: check online for the latest coupons, I saved $20 while waiting for the work to be completed read more

I've been coming to this location for my oil change for a little over a year now. Every one at this location is knowledgeable, kind, patient and friendly. They always let me know what I need to do to maintain my vehicle in the best shape possible and they always inform me of my complimentary services included with my visit. They answer all my questions to the best of their knowledge, accept the coupons available on their website, and they're always so helpful. I'm very happy with my experience and I will continue to come here as long as I live in the neighborhood. read more

Great service and the staff are very professional and very polite to costumer. I would come back here again

Definitely do not honor the prices of the chain and do not apply coupons when brought in. Phones are never answered and the posted hours are also never honored. Steer clear of this scummy location. Save your time and energy with the company and location reviews. No one will ever call you to make things right and when you go down to request a refund they use intimidation and gaslighting tactics. read more

Yesterday I had an oil change done in a different location; unfortunately, the tech did not secure the cap, and I lost most of the oil in my engine on my way to work. I made a quick stop at the Jiffy Lube in Sun Valley; Ronaldo helped me out. He was incredibly helpful and attentive. Rolando and his staff did a fantastic job! Thank you for your help! Even though they are out of my way, I'll make sure to return and give them my business. read more

Jiffy Lube - Ronaldo - Auto Repair Near Me - Sun Valley, California

Non professional on website says 8to 5 but the guy works until 3 and he left at 2 .they gave me wrong information about Lyft and Uber inspection they don't know what are they doing read more

I've always been a person to take my car to the dealer for a checkup, people ask me why? Today I decided to come to Jiffy Lube for a quick oil change. Woke up bright and early to ensure that I would be one of the first to stroll right through. Being my first time Ronaldo was very kind and helpful of how the procedure works. The crew checked out other parts of the car that needed attention and I was happy for that. Not only did I get my oil changed, we changed the air filter and replenished all fluids. (the car needed it) After the job was completed the crew showed me the level of oil and how dirty my old air filter was. I am glad that it was brought to my attention. On top of the regular job, Ronaldo came and vacuumed the inside and wiped the windows. In addition I asked Ronaldo if he would assist with one extra task and he was happy to take on the task doing the best of his knowledge. Over all I am happy with the service. Quick, friendly and painless. Now I can get on with my day with a happily refreshed vehicle. Parking: drive up VERDICT: Rinse and repeat read more

I've used these guys many times and they've been great. But last 2 times I've been there. It's been horrible. Today is Monday dec 20. I drove in there and the manager has the biggest attitude problem. If he's not happy with his job or he's having a bad day then he shouldn't be there. His team looks at him and they act weird as well. This review is for the owner to know that his manager is bad for his business. The manager is only happy when he sells you extra stuff while doing oil change. That depressing face of his is very bad for business. I called to ask for his name. He hung up the phone and refused to give me his name. I will contact BBB and also file a complaint. Good job Mr no name manager. You just lost another customer and many more who will be cautious of this place. Just found out from other yelpers that his name is Rolando. read more

Jiffy Lube - This guy is bad for business - Auto Repair Near Me - Sun Valley, California

Christian was really helpful and have good customer service definitely would recommend. Very informative as well.

Hadn't been here in years, since before the pandemic. Fernando as well as Chris did an excellent job shaping up my car with all the top-offs, oil change, tire check, etc and were both friendly, courteous and thorough in their work. They submitted detailed comments on things that needed fixing on my car (that cannot be fixed via their shop) so that I will know what to inform my regular mechanic later. Also gave me a good discount on the service. And, did not try to sell expensive oil option that I did not need, since I seldom drive the car, now that I WFH at this time. read more

Fernando Moreno. The best service provider ever! Thank you so much for helping me get back on the road.

I got am oil change with synthetic oil and had my wiper blades changed and fluids topped off. I had less than 4000 miles since my last oil change. I went ahead and got it anyway because I wanted to use the coupon for the free rain x and 50% off wiper blades. I told the service tech that I had the coupons and wanted to use them. They never put the rain x on my windshield. I asked them about it and the tech said that they didn't have it and that they have never carried it. I understand that maybe this was a franchise or maybe sometimes businesses just run out due to high demand but no one ever told me that there was no rain x at this location. Had I not been watching, they would have just done everything else and not said anything about it. I had already paid and still nothing was said. It was as if they were expecting this situation and decided that they would just keep silent and hope no one would ask about the rain x not being put on. This is a lie by omission with a coupon. A coupon was sent and then when I arrived, the product was not available. I will not return to this business unless this is rectified. This happened at the Jiffy Lube #575. 10867 Penrose St. Sun Valley, CA 91352. The techs were nice and I feel that someone above them made this decision and they were just following a decision someone above them made. No matter how nice someone is, it still doesn't make deception okay. read more

Came in here thinking I needed a new battery because my wife's car wouldn't start and she said it had been a long time since she replaced the battery. Was fully prepared to shell out $150 for a new one, but the guys at Jiffy Lube tested my battery twice and told me very honestly that it was perfectly fine and I didn't need one, and told me to be careful to not leave the lights on for long when idle (which turned out to be exactly what my wife did). To sum it up, they saved me from spending $150 I didn't need to, and it made my day. Will definitely come back to this location as my main Jiffy Lube. read more

The manager, Ronaldo, is always so kind and goes the extra mile. He checked my check engine light for free and the service is always so fast and reliable. My favorite oil change place! read more

I want to give a wonderful shoutout to Aaron, Fernando, and Christian. They did an amazing job today. Customer service was super polite and I got in and out under 30minutes. The team out here is extremely professional and nice. Highly recommend it. read more

Jiffy Lube - Oil change in progress - Auto Repair Near Me - Sun Valley, California

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Ronaldo is the nicest person who has ever worked on servicing my car in Los Angeles area!! I was able to tell him any concern that I had about my car and he took it in account and was able to fix it with ease. My washer fluid has not been coming out due to a clog and Ronaldo fixed it without making me feel any less of a human & driver got not having that fixed myself. Thank you so much! I'll be back and will recommend this place to all my friends! read more

Definitely amazing service and efficient! They were super thorough and everything I needed and explained it to me we'll Ronaldo, Salvador and Sal and the whole team were great. And I'm definitely going to go back here from now on. I love reliability and they gave that to me. Thank you!! read more

Got my oil change on 7/18/20 at penrose location the employees were nice and the visit felt extremely fast and hardly anyone was working near the car. 7/25/20 exactly a week later my car overheats when I'm 20 minutes away from home, the coolant was extremely low. That event brought inconvinience. The next day I took it back so they could check my car. FERNANDO found out they never filled up the windshield fluid, tires were not checked, and there was oil all over the mottor not from a spill it was from their sloppy job while adding oil. A phone call from the district manager was promised by tuesday 7/28 nothing. (Gave them an extra day before writting my experience.) Based on this I wouldn't recommend this place ir give them any stars. Find someone more competitive than jiffy lub. read more

I want to give 5 stars to Fernando he always friendly an he helps a lot every time I come here for the last 5 years but this year I'm happy with the service that this amazing guy offered all in the place is good but extra kudos for Fernando read more

I wanted to give a shoutout to the employee/ Manager Ronaldo! Very helpful and really listens to you And trys to get you the exact help you need I would recommend him as a good worker read more

First time going to this location. Sal and Christian were very courteous and professional. I will definitely be back when my car is due for service again. read more

Came in for Oil Change and for possible AC service, after speaking with Ronaldo I got great service, got my oil change done with some great advice from Ronaldo on what possibly could be causing my AC compressor not to function. Great honest guys work here. Will be coming back as always for my next oil change. read more

The Manager Ronaldo and the team did a great job! Quick and Attentive. The oil change takes place right in front of you and the gentlemen make you aware of every step. I would definitely come back. read more

Very fast and reliable service. They are very professional and know their job very well. Will recommend to others. Thank you

Great service! Friendly staff! Very quick I will definitely be coming back here in the future. read more

Jiffy Lube - Auto Repair Near Me - Sun Valley, California

Been coming here for a long time and highly recommend this location! I was impressed by the courteous and professional service i received from the whole team. When I arrived, there was no wait and was greeted with a smile. With the quickness, I was out of there in about 10 minutes. Trevor told me all the parts checked and kindly suggested a few services be done, no pressure. When I left, Trevor called my husband right away to let him know I left my wallet. Thank you for your hard work and amazing customer service! These guys really take care of their customers! read more