I've been coming to this location for years for oil changes. They're always reasonably polite and do a good job. Today I stopped by to get levels topped off. The guy (who is probably the manager) said it was a 35 to 40 minute wait. I decided to press my luck and go run a 15 minute errand first, hoping the line would shorten up by the time I got back. When I returned, he still said it would be 35-40 minutes. But there were two cars ahead of me just like when I had left earlier. I asked if anyone had showed up while I was gone. He said, "yeah, that guy." I said, "Oh, so if I would have stayed, I would have only had to wait a couple of minutes. Since that guy showed up shortly after me and got right in." I wasn't upset. Kind of more of a "doh!" moment at myself for not sticking around originally. But instead of apologizing for his poor wait estimation, he went on and on lecturing me about how it's first come first serve and this is their busy time because of this and that. And then he went back on his lie and said that the car being worked on had been there the whole time. In which case, my wait would have been over an hour if I had stayed? Like I said, I wasn't even upset about the wait. That's not their fault. He was just RUDE and talking over me and cutting me off and then he said "It's fine, BABY, just go wait." That was the nail in the coffin of why I decided to write this review. Very very creepy, inappropriate and unprofessional. On top of being very rude. read more

In town with my grandson at the Ronald McDonald house. While here needed an oil change. Nico was friendly, professional, and helpful today! Would recommend! Great value for the service ! read more

Unprofessional, Obstinate, Terrible Customer Service Walk in for a routine oil change and rotation. Tight schedule, so walk next door to pick up lunch. Robo-manager tells me to stay, because he can't be bothered with taking my number in case they have questions. I reiterate, to just do the oil change and rotation. Return within 30 minutes and car is wrapping up. Manager informs me they topped off radiator with universal coolant. Not only is this not spec for this vehicle, there's a line item charging me for it. At no point did they mention they would do this. For consolation, he repeatedly blames me for leaving. I needed an oil change in a pinch, not making that mistake again. Trying to convince myself the less than 4 oz of coolant they added doesn't warrant a flush. read more

do not go to this place! They are a bunch of liars and scammers. We went to get an oil change about 40 minutes ago, as we were pulling off the light the windshield fluid sensor was still on in my car. So my husband got out and asked all three technicians if they. They all responded, "yes. You must have a faulty sensor....." 2023 Cadillac truck. Respectfully, the filter is not faulty. drove away went to to pick up something, only to look under the hood and see that they had NOT FILLED UP THE FLUID. SO WE HAD TO GO BACK BECAUSE IT'S THE PRINCIPLE OF THE MATTER. Makes us wonder if they even replaced the oli filter we paid for. To make things worse, the technicians had the nerve to have an attitude as if we were in the wrong - and no apologies either. read more

Went for an oil change today at 8:30am. Sat in car for the service. Took no more than 10 minutes. Technicians were friendly. Seemed to be careful with their work, wiping down after themselves and double checking everything. About what you would hope for. A quick, efficient, service stop interacting with knowledgeable and personable workers. read more

Came to get my tires checked. They were very efficient and had great customer service.

Team and leadership were super professional and friendly. They did my oil change in a timely manner. Overall great service for you vehicle needs. read more

This Jiffy Lube is awesome, they are always fast, do a great job, and are kind. I usually get my oil changed here, but I also come here to get my car diagnosed when something is wrong. and the prices are fair, they do not charge too much. read more

Great service team! This is my first time at a Jiffy with my first. The attendant asked to step out, felt weird at first, but then they did the whole oil change shabang in under 15minutes and explained everything to me. I am happy to make this my home for oil change and any other services they offer. read more

Great service!!! Amazing teamwork Took care of me in less than five minutes. It was amazing. I am so grateful for them because I called the flat. read more

I was given fast, professional service. I appreciated the heads up that my oil change would take a while due to the line, but they got me in sooner than expected. Great service! read more

The service techs and manager at this location are always very friendly! They don't try to sell you services you don't actually need. I am always in and out in a hurry. read more

Always fast service in my experience. Nowadays you don't even get out of your car. Probably due to covid. I'm not sure but it makes life easy. One problem though might be really hot in one of our 90 degree days, (or 100 yikes!). Staff is helpful, not pushy. read more

Jiffy Lube - Auto Repair Near Me - St. Louis, Missouri

I've loved the attentive, courteous service in the past, but now they vacuum the floors and wash the windows to perfection, inside and out! Who could ask for more??? Love this place! read more

Today I visited the JiffyLube on Manchester at Kingshighway during my lunch break. The service was great, but I was asked to leave the car. At most other Jiffy Lubes I am able to sit inside my vehicle. Even though I used a coupon, the price for a full synthetic oil change was over $100 before tax. I was surprised that it cost so much. There was only one other car there when I arrived so I was in and out very quickly. (5 stars for that!) I am only giving 4 stars because of the price. read more

very kind! the service was great and very quick! in and out for an oil change in a jiffy!

I ran over a nail, the closest place to get some air was Jiffy Lube. The tech informed me that air wouldn't help so they removed the damaged flat and put on the spare at NO CHARGE so I could safely get home. I will definitely continue to give this Jiffy Lube my business! read more

As usual you all went above and beyond with serving my vehicle. Letting me know if the thing that you offer. I'll be back soon to get my spark plugs replaced. read more

Great service! Wonderful manager: she could easily have upsold me on a couple of filters, but she showed them to me and suggested there was no need to replace them now. Fast, efficient; I will go back! read more

I took my car in for a routine oil change July 31. They filled the oil twice the recommended amount. For the last 5 months, I have had to pay for alternate transportation, spend many hours trying to facilitate getting this fixed, and take my car to the shop 5 times and I still have an engine light on. They made one repair after many attempts to contact, and now they are refusing to make any additional repairs, leaving us with at least $300 more in repairs to pay out of pocket for their mistake. The parent company Team Car Care does not follow through on their services or making their mistakes right. read more

Thea was actually amazing and so helpful!! Her team had me out of there in under 30 minutes for an oil change. I felt so valued and seen! I would recommend anyone to come to this jiffy lube. I go to school near by and I live out of state so I took a chance on this location and it paid off!! I am absolutely coming back. Wonderful conversation and kindness! read more

I really couldn't have asked for a smoother experience. From the time I left and returned home, fewer than 40 minutes passed. Granted, I went in for service early on a rainy Monday morning, this was the fastest oil change I've ever experienced. A technician met me as I pulled up and held the doors for me on my way out. They did try to upsell me to the higher-quality and more expensive oil, but I have never been to a car repair/maintenance facility who hasn't done the very same. They suggested a new air filter (which was, indeed, due) and also a few other modest additions. The key to good service is friendliness and a professional demeanor, including not overselling the suggestions. Neither did they do this nor did they make me feel judged or incompetent for not taking the suggestion, which I have experienced at other facilities. As woman of color, I always take note of and appreciate when a business is straightforward and not condescending in their interaction with me. Though the experience was "no frills", the transaction was professional and respectful, and they made me feel as though my business was regarded as important. Other than the explicit service for which I paid, that's all I can ask for as a customer. read more

DO NOT USE JIFFY LUBE! Overfilled my Buick's oil on July 31st, damaging my catalytic converter. Had to go through their insurance to force them to fix it. Took 7 weeks to get the car fixed but luckily, I got them to pay for it. CJ, the manager, tried to convince me not to go through the insurance. Clearly he was trying to cover his ass or was feeling pressure from upper management. Maybe a little of both. Absolutely awful customer service. Completely unprofessional. Just ordered my Jiffy Lube toilet paper so I can wipe my ass this company's logo. SCREW THIS COMPANY! STAY AWAY FROM THEM! read more

May 2021-This store never knows how to process the gift cards or gift certificates I give them so they make up policies until they figure something out to get me out the door. When I went in May I showed them my printed out $50 gift card from Raise.com and the $10 coupon on JiffyLube.com before I was even let in the bay and everything seemed fine. When it came time to pay I was told they couldn't accept the $50 gift card. When I asked why, he then took it, came back a few minutes later, and said the gift card worked but I can't combine gift cards with a coupon. This seems really odd to me. I then asked for my receipt and they said they would email it to me. I had to contact Jiffy Lube customer service twice to get my receipt because the email they had on file was off by 1 letter. $82 for a synthetic blend oil change is crazy to me, especially since they don't vacuum or clean your windows. The only way to get me to go to an instant oil change place is with a coupon and it seems like there is no guarantee they will accept them. read more

Jiffy Lube - Auto Repair Near Me - St. Louis, Missouri

great customer service,and quality work,car was fixed in a timely manner,also gave alist of things that need to be done at a certain mileage. read more

The problem with places like Jiffy Lube is that they always seem to have that oh, it's a female, lets try to sell her everything under the sun and convince her that her car is about to self destruct, attitude. I can honestly say, I have also encountered this attitude at this establishment, but on the upside, not as often. Perhaps in my old(er) age, they have learned to back off, but I have not encountered this problem here nearly as often as I have at other Jiffy Lube locations. For the most part, all the guys here are incredibly nice and when you tell them you don't want or need an air filter, they generally listen. It's kind of refreshing. I know it's a chain and the whole point is to get your oil changed as cheaply as possible. That is probably what you will get here. Just know, when they say 3000 miles till your next oil change, I wouldn't listen. Chances are, you can drive up to 5000 (sometimes more) on your car with no problems at all. Check the manual and never listen to what they tell you. Just let them change your oil...that is, after all, what their job is. read more

Jiffy Lube - Auto Repair Near Me - St. Louis, Missouri

To the credit of the JiffyLube parent company, they replied to my earlier review and encouraged me to contact them. Upon doing so, I was put in touch with the regional manager and the people at corporate who handle claims such as mine. I was asked to get a couple of estimates and upon doing so was sent a check to cover the damage. It was really a painless process and their claims person was very proactive with followups. While I will not be taking my car to this Jiffy Lube location again (and thus feel that I should keep this review at a 1 star since it is location specific), I would not hesitate to take my car to another Jiffy Lube should the occasion demand it. I will be giving my car a good inspection, with pictures, before and after I do though! I would give the parent company 5 starts for their handling of this matter. read more

Dealt with Daryen and Lateena for my oil change. Both were friendly and did a great job at getting me in and out in a timely manner. I always like coming to this particular store due to the customer service. read more

If you want no wait, you need to be there early but even if you do wait, it's worth it! They will explain everything that they are doing and run through it quickly but efficiently. I would return to this establishment for any other needs. read more

I have been getting my oil changed here for the last 18 months. I just took my car in for repairs to another shop and they said whomever has been changing my oil has just been using oil drain plug glue and now I have to get my oil pan replaced. Absolutely ridiculous. Avoid the convenience factor of this and go somewhere else. read more

A VERY big shout out to Daryen, Mykal, and Lateena. I took my wife's car in for a WAY overdue oil change today, knowing that the hood latch was pretty much rusted shut. Did I mention this car had not been properly tended to in a while? Having tried previously myself, I was hoping that seeing plenty of these same models on a regular basis they maybe would have some tricks up their sleeves that I hadn't tried. Well, they didn't have any special tricks, but they did have remarkable patience, and politeness, and a get 'er done attitude. After tinkering with it for 10-15 minutes, they finally got it open. NEVER ONCE so much as a grumble, complaint, or suggestion that they weren't willing to get it open. I know that doesn't really say anything about the oil change itself (which really was done in a "Jiffy", once they got the hood open). But I just CANNOT overstate how their positive attitudes and professionalism reflected upon the quality of service they provided, and my confidence in the quality of attention they gave to the car. I will absolutely, positively, direct my wife to this location for her next oil change (sorry you suburban folks, we live in the city, and doing our own changes out on a busy city street just isn't an option). To the owner: You have three TOP NOTCH employees here, and while I didn't interact too much with the other shop employees, my limited interactions indicated the same level of professionalism, to include one who ran out himself to pick up an out-of-stock oil filter so it was ready for us once we finally got that hood open. read more

My tire was low today so I called and asked if they could fill it for me. They said "Absolutely, we look forward to seeing you!" Not only did they fill it but they also inspected the tire and found the problem for me! Very grateful for their help! They also all had masks on (during Covid pandemic) which I definitely appreciated! read more

Worst place to take your car, didn't finish screwing on my bottom cover on and fell off while driving. Sent an email and was never responded to. read more

I went in for an oil change today. They got me in line quickly. The workers here let me know that my oil was fine and didn't need an oil change. They're really honest with you with their suggestions on maintenance. I'll definitely be back. read more

They was so friendly and nice. Fast service. Most definitely would come back. I'm from out of town and it was so convenient!

Darian and his staff were extremely helpful and professional. They went out of their way to ensure I was taken care of. I would highly recommend this location read more

I've been here several times in the last few months. A couple oil changes, all the State Inspections and emission testing. The guys here have always been friendly and arriving without an appointment is not a big deal. With the exception of the inspections I dropped my vehicles off for their service and came back once they were done. Unlike some others I did not have other services pushed on me, perhaps it was because I'm a guy? I don't know, regardless these guys did a good job and I will probably be back when my oil needs to be changed again. read more

I was in St. Louis from out of town and got a piece of metal stuck in my tire causing a slow leak. I stopped into this Jiffy Lube to see if they repaired tires. The gentleman at the counter said they do not and when I asked him where he would go he gave me the names of several places nearby and told me which one he would go to. I asked him if he would be willing to put some air in my tire to get me to the repair shop and without hesitation, he said yes and told me to pull around to the bay. I pulled in and he filled the tire for me. This kind of service is above and beyond. If I lived in St. Louis I would definitely come here for my oil changes. I will add that the night before when I realized I had a leak I went to a Firestone Auto Care in St. Louis near close, and he told me "I'd help ya, but you don't look like the tipping type." I also called a Dobb's Tire and Auto and the employee told me over the phone, "Sounds like you're shit out of luck." Then proceeded to tell me that he had been at work since 7:30am. I called 35 minutes before they closed and I was 10 minutes away. Thank you so much for helping me out. I wish I would have gotten the employee's name that helped me. I believe he may have been the manager. read more

This place is good for oil changes, tire rotations and vehicle inspections required for titling your car in MO. The staff is usually really friendly and works quickly, especially given the volume they deal with. I've never felt like they were trying to upsell me on anything, but that could be because I'm a pretty tough broad when when I want to be. It could also be because I've been going to various Jiffy Lubes since forever and ever (i.e. when I got my first car years ago) and they know what my oil preferences are. Anyway, check out the Jiffy Lube website. They always have a variety of coupons that you can print off for your particular store. read more

Came here for an oil change. Quick service. Felt rushed to make decisions on what I wanted and pressured with services and additional items. Friendly but felt off. Will find another company or local business next time. read more