My son got a flat today, luckily he was near Gas Automotive. He called me this evening and told me…read moreabout his flat and how luckily he was to be near your business and how kind you were to him. Thank you for taking such good care of him (Joshua with white BMW). He recently moved to Washington from a small town in California where he is third generation, in other words we have our regular auto shops that have known our family forever. Being in a new area, I am relived that he has found such a friendly business. Thank you, he has found his new auto shop for however long he is in Washington.

Appreciate Zach and Tanner's professionalism and knowledge. They do great work and their prices are…read moremore than fair. Would highly recommend.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

DO NOT USE!!!The woman that answered the phone was the worst and hid behind her keyboard to send a…read morerude text to me and refused to answer my calls when I tried calling her back. On 01-15-24 I needed a tow. AAA advised me that Amity would be coming. There was a misunderstanding between AAA and Amity, which was discovered after a male from Amity called me, so the service was cancelled. (I needed a tow not a jump.) I called AAA back to start another tow. While doing so the male from Amity called. I told him the request was cancelled and it was fine. He was nice. AAA texted me another tow was coming and called to tell me it was Amity again. I thought, perfect, use someone local and support small business. I called the male again just to make sure everyone was on the same page. He assured me that I would be taken care of and apologized for the delay. He went on to say there were three tows before me and that another employee called out today because, "They worked too hard the day before". This should have been the first red flag, talking bad about your employees. I commented, "He's the man", as in getting the job done. He replied that he didn't know about that because, "He doesn't wear the pants in the family. She's in the office". Ouch another red flag. I asked if I needed to call the office to make sure everything was confirmed. He told me no and assured me everything was good. AAA text advised the Amity tow would arrive by 2:05pm. After 3:00pm, I called the office and a woman answered the phone. I told her who I was and wanted to make sure they were still able to get my vehicle before closing. She told me they weren't coming. I was shocked! I questioned her. She told me it was cancelled this morning. I tried to tell her the tow was called again. She proceeded to tell me that she told AAA they couldn't do it because they were too busy. Frustrated and in a hurry I said goodbye and hung up. I immediately received a text from Amity saying, "If you were nicer, I could have tried to help you. Fix your attitude". I tried calling back three times, but she blocked my call. I tried calling the male and he wouldn't answer. I returned a text, "Real nice. Whoever took my call, said you were coming. Shame on you". I will never use your business and I'll be sure to tell everyone I know how horrible you are, including AAA.

May 2024 - Memorial Day afternoon traveling from ID to OR, we broke down in Ritzville WA. AAA sent…read moreAmity Towing to help us out, arriving soon after the ETA. They towed us and our pickup to their shop in Cheney, gave us a ride to the hotel, and promised to have our repair completed first thing on Tuesday. They replaced the alternator at the expected cost, picked us up at the hotel, and we were on the road again before noon. We were very impressed with their customer service, feeling they went above and beyond to help us get home.

Excellent service was fast and quiet. I needed a vehicle towed and next time I looked Outside they…read morewere loading it. I wouldn't even have known they were there if I didn't look out the window and they did it with such care. Thanks OUTBACK TOWING AND VICTORIA TOWING

(Now under the name Advanced Automotive Diagnostics, Service & Repair at the time of this review)…read more Apologies for this review being overdue. These guys are absolutely fantastic. We were stranded on a long road trip when things went sideways with our van, and they were willing to work with us to get us back on the road in record time. Every other shop I called grumbled and complained, but these guys were different - instead of complaints, they worked with us to find a solution. I can't thank them enough for their gracious flexibility and family-like nature with their customers. This is what a good mechanic is all about, someone who cares at a personal level, takes the time to do the work right the first time, and does it with a smile no less. If you're looking for someone who you can trust with your vehicles, these guys are the answer, hands down. I wish we lived in the area so we could use them as our go-to mechanic for all of our vehicles.

No high pressure sale's here just honest people who care about providing good service and good…read morecars. This will be my first place to go when looking for a reliable used car.

had an 11 am appointment. waited out in the freezing cold with cash. they left me waiting 1 1/2…read morehours. nobody ever showed up. but they did say sorry twice to repair the lost time and money i wasted going there instead of going to work. not professional at all. at 12 10 i decided to leave. when i got home , i saw a facebook message she wrote at 11:25 saying they couldn't be there at 11. i didn't get this message because i was in their parking lot waiting. lame excuses from some "hometown hero" family owned and operated. lol who doesn't arrive to their "business" for a customer with cash? makes you wonder whats up with the cars they sell? and are they profiling who they sell what to? curious minds wanna know

Brad is the best! He is a genius who happens to fix saabs for a living. Check any saab chat board,…read morehis name and skill is revered across the country. He will keep your saab running long after it should be expected to. Great value as well. He has a stockpile of parts on hand and priced very fairly. Couldn't recommend higher for all 3 of my saabs.

Just moved to Spokane Valley needed my 2006 93 worked on, excellent service. Had another…read moreissue...the same, excellent service. If you are not taking your Saab here, do it now. Thank you Mack

I was broken down at night on the side of the road and Todd was able to help my wife and I get home…read moreand repaired the problem the next day. I was really lucky he drove by.

I 100% would recommend this place. Yes they seem a little rough around the edges in terms of people…read morebut they're still good people who got the job done. I don't care what anyone says, 100% would go back