UPDATED REVIEW: I got in contact with customer support I was able to have my abnormal experience properly addressed. After working with the customer service team and getting the service I should've originally received, I can gladly recommend Jiffy Lube and other locations. Awesome read more

This location is terrible. I called ahead before I came today to ask if they had time to put some air in my tires. Someone told me there was only 1 car in the bay and I could come right away. It took me 4 minutes to drive there. When I arrive an older man came out (whom I later discovered was the manager) -- he told me to pull under a car park and that they would be with me shortly. There was only one truck there and the other two bays were completely empty. I waited 10 minutes.. which I thought was odd because they told they weren't busy and definitely didn't appear to be busy either. I got out of my car to ask how much longer the wait would be. Come to find out -- all 3 of the employees were working on the same car. First I was ignored, then the same man who told me he would be with me shortly said "I don't know how long this is going to take." -- like huh? Then why would you tell me to come when I called or just say that when I pulled up!?? And why do all 3 of yall need to be working on one car? It takes 5 minutes to get air. Then another employee said "they didn't even know I was there." Needless to say -- the customer service here is piss poor. No communication. Rude employees. I will never attempt to come here again. read more

I can confidently say I will never be visiting another Jiffy Lube again, I took my wife's car a Volkswagen Atlas to this Jiffy Lube to have the oil changed, right after the oil change the car started to leak oil about a quart every two weeks, I took the car back to Jiffy Lube, letting them know that as soon as they change the oil, my car started to leak. They took a look and said they fixed it, another week or two went by and the car started leaking close to a quart every two days, I had the car taken to a mechanic who inspected it, and thankfully was able to fix everything, and he informed me that whoever changed my oil last destroyed, quite a few things in the car, including rubber, gaskets and many other parts which caused the car to leak oil from every direction, if you want your car to operate properly visit Valvoline, or a dealership to change your oil rather than Jiffy Lube read more

Michael R and team delivered professional, courteous, and quick service. A great JL trip at this location!

Super fast with great workers ! coming in knowing that I was going to need alot of work done the guys working guided me through the process ! super fair telling me what to worry about and what not worry about since I'm not the biggest car person . everything I requested service wise they were able to do and do it well ! Will always be the best jiffy lube location ! saved me a lot of money too Thank you guys !!! read more

I keep coming back here for a reason. The techs are friendly, fast, and good at their jobs. Thank you!

We were a family loyal to Valvoline. We are now a Jiffy Lube family. Yesterday I was teaching my daughter how to check fluids in our vehicle because she's in drivers Ed and it's important to know. When we checked the oil dipstick it was a tiny bit low and I wanted to show her how to add a little oil. Well, the oil reservoirs lid slid back into the engine compartment and I couldn't get it out, I even did donuts and slammed on the breaks. I relented and called Valvoline. They would not help nor advise on anything. I then called Jiffy Lube and spoke with a man and he told me if I was comfortable driving it to them they would try to help. Within minutes they located the cap for me and I couldn't get it not be more grateful. They now have our business. Joe, thank you for everything! read more

Informative, nice, and quick every time!! Appreciate the low pressure as a woman customer, they listen to you and help out where I can. This is my preferred Jiffy's. read more

I will never go to Jiffy Lube again. I usually get my oil changed with them. Today I was screamed at by Chris, the manager at the meridian location in puyallup. Screamed at me for "not listening " to him (his hand signals were confusing and he was stressing me out with the screaming right off the bat) I had my young child with me and Chris scared him and made him cry, I was mortified. I had to tell Chris to stop treating me how he was because it was so unprofessional. I could hear him saying bad things about me to his coworkers as he was under my car. He was extremely unhelpful and I wasted an hour of my life. I asked one of the employees who the manager was, and he runs up and says "yeah, that would be me. I'm the manager " he never apologized either. I will be taking my business elsewhere. read more

I used to take my car to the dealership every time I needed an oil change... not any more! The staff here at this particular Jiffy Lube are wonderful! Aside from the reasonable prices it's the staff that keep me coming back. Professional, personable, friendly, and fast to say the least! Excellent job here! See you guys in a few months! A+ read more

If I could give them no stars I would. I never come to jiffy lube because I'm never thought they were great but decided that I'd give them another chance. Welp never again. I got my oil changed drove away realized my oil change required was still on go back ask them to fix it for me this guy replied with "I don't have time how bout you google it and do it yourself" Me " ummm what I paid for you guys to change my oil and that's pair of an oil change" " Well it's easy you can goggle it and do it yourself" And he really didn't fix it for me and now driving around with my car like this Lazy ass people I will never again read more

Chad runs a tight ship! Very informative, friendly and professional. Great team over here 5/5

Freddy was such a great help during my oil change! And helped me find the best offer.

Great service, friendly, thorough and fast. They even washed my windows!!! I highly recommend this specific jiffy lube.

Highly recommend this jiffy lube. I called the one down the street from this one first and they were so rude and unhelpful. This jiffy Lube has employees that are friendly and helpful and they were so quick getting me in and out. read more

There's are some lazy asses work there. To change oil in 2015 Prius would take them 30 to 45 minutes I was told. When I asked them how come at another Jiffy Lube it takes 15 minutes when I go there, I was told tha the difference makes by who runs the company. I can do it myself in 30 minutes without the tools Ave that whole that they use to go under the car. What a lazy asses!!! If I was the one owner they'd be fired. They just let money go away from my business. I was there on 01/13/20 in the morning and no cars were there. P.s. I emailed to the customer service and the email dint go thRough.((( read more

They try to do a good job changing your oil as fast as the can but sometimes the wait is long just to get into a oil change thingy bay. Rob tightened up the oil plug and oil filter and they topped off my oils for me free of charge which was very nice of them to do. read more

oil Change. super quick, friendly service. staff was very welcoming. Actual service was great and above board. Will definitely be back to this branch in 4k miles! read more

Very friendly polite employees who were prompt and thorough. I was very pleased to find such a wonderful group of young people who cared about their work. Wes was especially helpful!! Thank you! read more

Puyallup has two Jiffy Lubes within 1000 feet of each other. Just left the one by Chic Fil A because they were too busy. These guys were able to get me in without any wait, really nice! They checked at the fluids, aired up the tires, offered to do a light check and did it with a smile. Kevin runs a Great crew! Very professional! Shop was clean, service was quick, technicians found a few bolts that were loose and tightened them for me as a courtesy. Wow, what more can you expect, they went above and beyond. In fact Kevin was so congenial, very pleasant to work with. Harland Automotive Group should seriously consider giving this fine young man a good raise. Attention:::: **When I rate a place I consider the the type of place I'm reviewing. I have an adjusting criteria that takes into account the type of establishment, the tier of the establishment, the quality of the goods, services or products rendered, the value of goods, services or products in relation to factors like quality, good measure/portion and value. Far too often I read reviews that are disparaging in nature and irresponsible with respect the aforementioned variables. In all fairness, If you've taken time to read reviews of consumers, often poor reviews are left for no legitimate reason. For instance, one so called "elite reviewer" disparaged a poor mom and pop with the following; "oh, they didn't have Pepsi products so, "ding" I give this place one star." I've read others where the consumer berated the establishment because the Thrift store didn't provide the same customer service as Nordstrom. ?????? Seriously????......... It's Jiffy Lube, it's not the Lexus service department. read more

See all

By far the worst service I've gotten from a jiffy lube. I've been to around 5-6 different locations, all over Washington state for the last 5 years. I've always used my own oil, and never had an issue. Never have I been more ridiculed and questioned for bringing in my own oil that I paid for. Not 1, not 2, but 3 men all made the same comments. "You know we sell the same oil here right ?" --yes I know, but it's cheaper for me to purchase elsewhere. Can we just do the oil change and cut the interview?? All together with my own oil, I end up paying 89$ all together, if I let them do the whole thing, after tax it's over 100$. The best part was when he was behind my hood talking smack while my window was still very much open, real professional! The only girl working there said "oh you're not gonna top anything off ?" He responded with " no she has her own oil so she can figure this stuff out too". Did you get your feelings hurt cause a young woman told you off and knows a little about her car?? Give me a breakkkk To finish it all off, homeboy had the audacity to say " this is the one and only time you will be allowed to use your custom oil, we won't accept it next time " okay Sherlock !! I'll take my car to the other 3/4 locations around here that will, this location is a joke !! read more

Over charge for everything and give you shitty products I went for a coolant change I feel like the took my bad coolant out then put it back in The coolant is black and dirty with a consistently of water and not coolant Cheap used coolant put into my car for $100 I could flush and change my coolant for the price of 1 container of coolant like $20 But $80 for labor of them Using a hose to drain the bad coolant then pumping it back in Horrible !!! I wonder why people do this stuff on their own because no one will do it better then you BECAUSE ITS YOUR CAR ! -.- read more

I had gotten a previous car done and don't remember such pleasant experience as I had this time. New crew, better guest service! They check everything I asked about and I didn't feel pressured one bit. Keep up the great work! read more

Amazing customer service, quick, checked all lights, filled fluids and were done and out in 15-20 minutes tops. Highly recommended.

LAZY AND LIARS!! The kids working at this location should be fired. They flat out lied to my face about topping off fluids and when I checked them later it was blatantly obvious they had lied and were too lazy to do half of the stuff they said they had. Absolute trash working here AVOID this place at all costs and shame on the boys working here for scamming people because they think they can get away with it Some people say they are fast, easy to be fast when you only do half the job read more

This is my second visit to this location. Friendly service from everyone I encountered. Service was jiffy and friendly! Just the kind of service I don't mind paying for. Thank you read more

Jiffy Lube - Gee... this seems a little dirty in the pic... I assure you it was much worse in person. Haha - Oil Change Stations Near Me - Puyallup, Washington

everyone here was so nice! its so refreshing to see a manager who clearly cares for the wellbeing of their staff. they were all smiles and jokes, and gave us excellent and quick service. i will definitely be coming back here again! read more

Expedient and friendly. No issues with up selling you get at so many of these places. decent waiting area., all good! read more

First time to this Jiffy Lube location. The place was packed when I arrived. There were two lanes open and I was the second in line in one of them. The staff was friendly and helpful. It took about an hour in total to have the change done. The location is the only downside. Meridian is a very busy street and it took awhile to get out of the lot. I found a coupon on the Jiffy Lube website for $13 off. My full size truck was about $45 for the oil change. read more

Hands down the best Jiffy Lube I've used ...and I've used many. Fast and friendly. The boys in the bay worked like a Grand Prix cockpit and had everything on my work truck checked and changed in minutes. Paid the bill and was on my way. Great service! read more

Before going to this location I read the reviews on all the Jiffy Lubes' in my area. The reviews on this location were not very good but I decided in the parking lot to give them a chance. Plus it was the closest to home. I shared my concern with Anthony and he reassured me that I would be happy with the service. Turns out they all did a very quick job of changing the oil, topping off the fluids, and cleaning up my windows. They were really pleasant and professional, and I recommend this location. These guys deserve to have the past reviews wiped off the record. I will continue to get my oil changed here. Thanks guys !!!! read more

We brought my husbands truck for a oil change, and WesleyB and his team are AWESOME! Great customer service, quick and friendly, also we got a Military discount. I will definitely bring our cars back. Ya'll ROCK read more

This location continues to impress me with their non- pushy service. I appreciate being able to come in for just a standard oil change & they never pressure me to buy anything but. That's not always the case at other locations. Professional, speedy and I will keep coming back here. Thanks!! read more

This place makes tuning up an automotive very convenient. Even if it's just for an oil change, service was fast and efficient.

I came in to get my oil changed and everything was going pretty good. Until what I'm assuming is the manager came out (lighter gray uniform then everyone else) and was barking commands and running around like a chicken with his head cut off. I had a question to ask, but once he came up and asked what oil I wanted he ignored me and walked away. Seems like this place is nothing but a "give me your cash and leave" which is fine if that's how you want to run a business. The team was nice and working good (until he came out) and prices weren't too bad I just can't imagine what's it's like working here if the managers are talking to their crew like that. read more

Great service. Awesome and nice people ready and willing to help out without overdoing it. Matt, the AGM, is great as are his team. I'm a repeat customer and suggest anyone in the Puyallup area to consider going here. read more

Very great service from the gentleman that work here, my technician for my my vehicle, Dez, was an unbelievably big help, very respectful and very nice guy. He laid down all the costs and didn't try any of that deceitful crap like the manager, Joe does. Highly recommend this location. read more

The older man who greeted me wasn't very cheerful. I'm not sure what his name was but when he talked to me he seemed like he just didn't want to be there, not how a service employee should act. When he was going over the details of my car like the air filter and the transmission services, he kept telling me I NEEDED to do things. I wasn't offered a single thing. I was just being told what needed to be done, but I knew that wasn't the case. Overall just shitty service from this one guy. Everyone else was working hard and it showed that they were happy to be of service. read more

The guy that rang me up was very polite. He did go through the spiel about what services my car was ready for but I didn't feel pressured at all and felt like I came out with a great deal. The main thing was the attitude of everyone there; very happy and cordial. I was asked several times how I was, if it was too cold in the waiting area, if I wanted them to pour me a cup of coffee, etc. and was even walked back to my car after it was completed with my door opened for me. Above average customer service for a oil change shop! read more

They really should train the employees actual Automotive knowledge instead of training them to upsell oil. It is not the fault of store level management. read more