A 10/10 experience!! They saw a diva in distress and were so kind, helpful and professional. They explained everything to me no matter how many questions I had and were transparent about what I needed to do and what it would cost. I had no idea why my car was yelling at me and they quickly diagnosed it and fixed. I will come back here for the rest of my life read more

Quick, efficient and professional. They didn't bother me with asking to get all my fluids changed or filters, they gave me the cheapest oil and expensive oil price up front and asked me what I wanted. Was actually in and out in 5-7 mins. Wish it was like this everywhere I go to get oil changed! And I got 58$ off for coming in near Christmas! Thanks James. read more

Jiffy Lube - Auto Repair Near Me - Nashville, Tennessee

Misty and her team truly went above and beyond after I had an oil change elsewhere and started experiencing issues with my car. Not only did Misty take the time to answer all of my questions, but she actually drove out to my apartment to look at my vehicle and make sure it was safe to drive. I'm incredibly grateful for her and her team. They truly saved the day! Everyone was kind, professional, and gracious throughout the entire experience. I'll definitely be coming to this Jiffy Lube from now on read more

Fast service. Did my transaxels and oil quicker than most shops do just my oil change.

I came in and had an oil change last week, they didn't have a mechanic in to do my brakes, that day, but said specifically it would be $369 for brake pads, rotors, and labor for my front brakes. Today I come in and the mechanic says it's $450? Interesting way to do it, maybe the first guy was just wrong on the price...didn't leave a good taste in my mouth tho. Also after tax it was like $491 for the front pads, rotors, and labor...I'm just going to pretend they are gold plated and fancy. read more

I came in for an oil change and I knew I needed new brakes. I was greeted upon arrival with smiling and eager faces. Nathan did his due diligence and walked me though every process and charge with the utmost professionalism. I felt completely at ease when I left my car with a call when the process was completed. I cannot recommend this location enough. I will trust them with every service to my car in the future. read more

Nathan and George are AMAZING!!!!! I was in and out! they also made sure my tires were good and fluid wipers filled up, complimentary!!!

Be wary of the bait and switch here. Bought the most expensive Groupon offered ($65) that said it was a substantial savings to find that it was really no savings at all and they charged us an extra $40, so the entire service ended up costing about %119. Don't be fooled by the claim of savings--that's how they get you in the door and then they jack up the price. Plus, as soon as we tried to drive off the lot our car wouldn't start! Strange coincidence. Also, they people here exude dishonesty and you know you are getting bilked. read more

Abysmal customer service. Jiffy Lube is more concerned with covering their ass than actually helping you. I will never vist one again. I went in for a synthetic oil change. Everyone was friendly and I drove away happy. But about a block away, I heard a loud TIK-TIK-TIK-TIK... from the front left tire. I pulled over and found a large screw and washer puncturing the tire. Clearly, they had dropped something on the shop floor and driven my car over it. I drove back to see if Jiffy Lube could help me. But it quickly became clear they didn't care about me nor could they give me a refund until I talked to their corporate headquarters. The only help the manager offered is to pass my information along to corporate customer service. He never once apologized or took responsibility for their mistake. He explained there was little chance of them compensating for the damage, and zero chance of getting the oil change refunded because corporate would argue I must have run over the screw once I left. I understand that people mess up sometimes - that's not my problem. The fact that they didn't even have the decency to admit their mistake & apologize or help me to get my car repaired for the damage they did is inexcusable. Jiffy Lube will never see another dime from me. (More to come when I hear from corporate.) read more

Jiffy Lube - The screw and washer puncturing my tire. - Auto Repair Near Me - Nashville, Tennessee

I had a terrible experience at this location yesterday when bringing my 2008 Acura TL in for an oil change, and I will never return to Jiffy Lube again. First, upon arrival, they waved me forward and rushed me out of the car uncomfortably fast to get my car inside immediately to make it difficult to leave once reviewing pricing and services. After starting work, they informed me that my car required the more expensive full synthetic oil (not true) and that this was the same oil that I selected last time at another Jiffy Lube (also not true per my receipt from them). Their recommended fully synthetic oil change service was shown as $90 at the counter, which is extremely high for an oil change and almost double what another local Jiffy Lube charged me just last year in 2019 ($50) for the exact same service. I told them I only needed the basic oil change, which still ran $80 to be paid once service completed. Upon sitting down and finding a Jiffy Lube coupon online on my phone on Jiffy Lube's primary website for $15 off of any oil change service that showed valid for any Jiffy Lube location, I brought this to the counter. The counter clerk typed in the coupon code which brought an error on his screen which he said "always happens" and "is invalid" for his own company's promoted and branded coupon!! I had to speak to the manager to get the coupon to be honored. In addition to the oil, the desk clerk mentioned that my cabin air filter is "missing" asking if I would like to pay for one to be installed. I was hesitant to believe this and asked if he could show me the location of the missing filter on the car. At the car, he unhinged the glove box and said "oh, it looks like your car doesn't have a cabin air filter" even though it does have one and he just didn't know how to find it! I'm certain he would have charged me for it and done nothing had I said "ok" at the counter. To top all of that off, I noticed on my receipt that they put 0W-20 grade oil into my car, which is wrong as my car takes 5W-20 (used at previous Jiffy Lube service and recommended by my car's manufacturers manual). They either can't keep the record straight or just don't pay attention. I had not been to a Jiffy Lube in awhile, so I thought I would try them again hoping the service had improved. My experience yesterday helped me confirm that it has not. They try to bamboozle you and make you pay for stuff you don't need. There's no telling how many people they have fooled over the years and how much $ they have "stolen" from friendly paying customers. Do not go to Jiffy Lube or deal with them in any way. They will rip you off in one way or another. They are still a rotten place of business, just as they used to be. https://www.youtube.com/watch?v=wiCAJ8ULnaI read more

I came in due to a flat tire and received quick, friendly service. I was in and out in under 15 minutes.

I bet a lot of people come here because they have a groupon (because the normal prices are a little bit on the higher side compared with the competition). The gist is this: Yes they are super friendly and try to be super helpful... and YES... they are super quick (like 10-15 minutes for oil change, rotation, and rain ex treatment. HOWEVER... this is essentially the j/v team of oil changes... What I mean by that is that quality control isn't exactly the best. I been here 2 times and there was some minor mechanical detail that wasn't taken care of (AKA: something wasn't tightened enough and etc. - no real threat to my car but caused a warning light to come up). read more

These guys are awesome!! Their customer service is wonderful! I came in for an oil change, but didn't just receive that! I got my liquids checked, tire pressure checked and rotated and even my car vacuumed! Highly recommend! read more

I'm officially having to start over with this car thing, I got swindled and did everything I could for my car and they fixed it just for it to stop working a day after I picked it up. They didn't care that I was stranded without a car or money I spent $600 to get it fixed and they told me they don't diagnose cars before they fix on them, jiffy lube in Nashville basically scammed me Corporate couldn't even do anything for me. I'm back in Jackson and my friends drove to come get me yesterday. Never go here they lie and fix your car and blow you off when your car isn't running correctly. read more

Jiffy Lube - My car had 98,775 not 198,775 so they put the information in wrong - Auto Repair Near Me - Nashville, Tennessee

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Nice people and quick service on oil changes, but they said they needed to do repairs that would cost $1000 and I took it to Hillsboro Village Auto Service and they fixed it up for $600. Big difference. read more

I went in for an oil change and I drive a 2018 VW Passat and it ended up costing me $120, which is absurd. They tried to up-sell me on European synthetic oil which just about every place does which is understandable. However, whenever I told them to put whatever the cheapest 5W-40 oil they have in it despite what is "recommended in their system", they said 5w-40 is only a European synthetic oil and would be even more expensive than their recommendation, which is just a lie. I believe they did this since I'm only 21 and they think I'd be easy to sell and have no idea what I'm talking about. I argued with them for several minutes but they wouldn't budge and wouldn't put the regular 5w-40 oil in my car so I ended up getting ripped off. And the $120 was WITH a student discount. read more

Don't get your breaks done here!! I've had multiple oil changes that were expensive, but fine. But I got my front breaks replaced here recently and now they make a horrible squeak sound when the breaks are engaged AND an awful rattling sound you can hear from down the street when they aren't engaged. I took it back asking them to fix it and they were annoyed and told me nothing was wrong. On top of that I also payed for a tire rotation and new wiper blades that they didn't do/replace. They refunded me for those two small things--but looks like I'm about to be out $1000 getting what they broke with my breaks fixed. Long story short, DONT GET BREAKS HERE! read more

This is my preferred station for an oil change in Nashville. They have pretty decent prices and it's couldn't possibly be in a more convenient location. However it is still a Jiffy Lube, which means lots of hidden fees and trick expenses if you don't pay attention. A few weeks ago I went to my favorite Jiffy Lube while visiting Nashville as I do from time to time. I went through the normal procedures, and sat in the waiting room until the service men called me to do the little inspection they like to do with the guests. This "inspection's" real purpose of course is to scare you into thinking there's something potentially wrong with your car. Since I've gone through the motions with these guys many times in the past, I pretty much said no to everything until I heard the something about an "Cabin Air Filter" option. So what is a Cabin Air Filter? According to the Jiffy Guy, "it's the filtering element in the climate control system in your passenger cabin. It helps remove dust, smoke and other stuff from the air you're breathing in from outside." What's the difference between that and the AC Filter? Nothing. It's the same air filter trick they've always pushed on their customers. Nothing's changed, so don't fall for it. Other than that, it's the same old experience you get at any Jiffy Lube, The service guys know what they're doing, and are very friendly. Since it's location is at such a busy intersection, it's a guarantee that you won't wait more than 20 minutes. Go Jiffy! read more

These folks have always been extremely nice to me whenever I've rolled in for an oil change. Love the detail of service - an oil change also brings a full vacuuming of your vehicle, windows washed, and fluids topped off. And they usually do all of this within less than 20 minutes, for usually around $40. Not too shabby! They also usually give you a handy dandy coupon book good for the year. Recently I stopped in here and had them check on an issue I had with a tire. They were very quickly able to let me know it had a nail in it, however I think the company is in the middle of a merger with Wal-Mart, and so they were unable to patch it for me at this time. Not their fault, so I'll let that one slide and just go with the excellent experiences in service I've always received here! read more

When I arrived at the location, the gentleman that greeted me as I approached the garrage explained to me that there was a 45 minute wait and it might be best to come back the next day. When I explained to him that I had to get it done that day since I was leaving town, he appeared surprised and disgruntled. The manager at the front desk (I am a terrible person for not remembering his name) was the only reason I am giving this a one star. He was the nicest most welcoming individual I had met in a long time and truly took pride in his service and his customers. The experience was painless and actually overall pretty good aside from the initial greeting. However, I am currently at a trusted car repair shop that I have always gone to in order to get a check up and fix a tire. The manager stated that wherever I had gotten my last oil change, they had dangerously overfilled the oil to the point where I was risking blowing certain gaskets (he explained, but I know enough to be dangerous). Additionally, he said that the oil was pitch black and it looked like they simply "topped off" the previous oil. The last place I had gotten my oil change was this particular Jiffy Lube unfortunately. I had them obviously change the oil even though I had 2,000 miles left to go. Nice manager, not so customer friendly staff, and from what my trusted car guy says...could have done some serious permanent damage to my car. Sad to say, but until things are better there, I would suggest not going. read more

These guys are on point. I bought a groupon before going in, and I was in and out under 20 minutes, I think they were under staffed yesterday, but the guys were all hustling and working as team. I didn't get his name but the one who took my keys and rang my transaction was great, he showed professionalism and great customer service in a quick paced environment. read more

Jiffy Lube - Auto Repair Near Me - Nashville, Tennessee

Visited this location during one sunny weekend and the service could not be better. The crew knows what they need to do and they execute proficiently. Samuel has a great crew working with him at this station. I'm going to visit them every 3,500 miles. read more

Bad experience. The valve stem cap wasn't put back on my tire correctly and caused all the air to leek out and caused damage to thr tire. When I called to ask them to come pump it up they had no way to do so. read more

Jiffy Lube - Valve cap not on all the way and caused air to leek out. - Auto Repair Near Me - Nashville, Tennessee

Very friendly, very helpful and explained all the prices of the oil change. They were upfront on the process before even agreeing to change my oil, which was great. read more

i have been using this location for over a year, took my wife's Prius in for an oil change, everything seemed fine. Took it to the dealer for scheduled maintenance and found that the car was 2 quarts low on oil, no leaks. Jiffy lube shorted my wife's car by 2 quarts of oil!!! read more

Two stars because they're always fast and the employees are super nice. But the complete lack of effort to promote social distancing, masks, or any sort of exposure-reduction is astounding. Per usual, customers are expected to wait in a little 10x20 room. Nobody was wearing a mask (employees excluded), and while that could be considered a personal responsibility, there wasn't a single sign that stated they were required. This is the mandate in Nashville currently so the lack of care or enforcement was noticeable. There are two doors that lead outside but both remained closed with a/c blasting. Customers all use the same keyboard to fill out their information, and are asked to sign for their payment using the same attached pen. I used the hand sanitizer by the computer right after, but still had to touch the door handle to pull the door toward me to get out. Trust me when I say I am not an anxious person, and haven't felt much anxiety about this virus. I was ANXIOUS sitting in the small room full of people without masks. How many people come in and out of there per day? The fixes to make it safer for customers and employees would be very easy and yet none were implemented. Also, even if I had chosen to wait outside I would've had to come inside to pay. As mentioned, I have not been particularly anxious about this virus, but have done what I'm supposed to to keep myself and others safe. Did I get COVID from this Jiffy Lube? I certainly can't say for sure, but I am now COVID positive 5 days after visiting and I'm not confident that I didn't. read more

Awesome customer service! Everyone at this place was so great! Very quick service too! The tire rotation is included in the service. The employee there said that my tires were still good, but that when I do need them rotated to just bring my car in and they'll do it for free! Definitely recommend this Jiffy Lube! And definitely going back next time! read more

No one likes tuning up the ole vehicle, right? Fortunately, this Jiffy Lube near Centennial Park makes it easy. They get you in and out in a flash and their honesty about what's going on with your car will make you feel at ease. They often offer deals, so check ahead of time and if not online, download their app which has some of the coupons inside. read more

Sweet and friendly guys. Always do what they can to help out. Try to keep wait times as short as possible. Positive atmosphere.

The team here has taken great care of me. I appreciate that they were honest on their sales, and I found my self getting more preventative care because they were up-front about what was still in good condition. Very courteous and appreciated. read more

HIGHLY RECOMMEND! Been on the road 10hrs driving through town and had to stop due to car issues. Front passenger tire started grinding. The entire crew was very friendly. One even came out right away to make sure I didn't step in the huge puddle I parked in. Another opened the door for me and Nate greeted me at the desk. He was just as friendly as the reviews. He took me out to show me what was wrong with my brakes and rotor. I asked how long and how much. He quoted me a very reasonable rate and said he'd have it ready in 45min! That they did. This is hands down the most friendly and efficient crew I have ever dealt with! Wish I lived in town, I'd always take my car here! read more

Just had a fantastic experience at this location. Nate, I believe his name was, the manager took very good care of me and very quickly. I even asked for a tire rotation, and when I came back, he said I didn't need one and he didn't want to do use me for anymore money. That is great service. I just moved to the area and will continue using this location. I just had a five-star experience read more

The staff at this place are awesome. They treat you like family and take care of any car concerns that you may have. I highly recommend this location for your car care. read more

Run from these guys. They are the worst. I had an oil change on my Chrysler 300 a week ago (9/22/17). Shortly after I started hearing clunking sounds when I turned the steering wheel one direction or another. Worried that the noise was serious, I took 2 1/2 hours off work to take it to the dealership for repair. I got my car back and all the service people were all laughing at me and asked who did my last oil change. I told them Jiffy Lube on Elliston. They told me that the Jiffy Lube guy took the plastic shield off that covers the oil pan, drained the oil and then put the plastic shield back on backwards. Worse, the oil change tech couldn't figure out why the plastic shield mounting holes now didn't match up to the screw holes in the frame. So, he just used 2 of the 4 screws to remount the shield. Worse, he also mounted it cockeyed to get the 2 screws to work. He then evidently threw the other 2 screws away because they didn't line up with the cockeyed backwards way he tried to reattach the plastic shield. The screws are special and cost $7.00 apiece at the dealership. Since the Jiffy Lube tech only used 2 of the 4 mounting screws, the plastic shield hung down and bumped again the steering mechanism causing the clunk I kept hearing. Obviously, they hired someone that didn't have a clue how to do a simple oil change. This cost me hours and hours of my time and money to repair their "workmanship". I had to the make an appointment at the dealership, drive to Antioch, and wait while they repaired the screwed up Jiffy Lube oil change. RUN don't walk away from these guys. The don't have a clue on how to do an oil change, will screw up your car, and cost you time and money getting your car repaired. They are absolutely positively the worst oil change "techs" on the planet! read more

Horrible customer service, it began when I pulled in and the machanic that greeted me looked annoyed and unfriendly. Then I went in to wait and once I was called up to the counter to go over what would be done the guy was speaking very quickly and just speeding through screens; I followed him with the information on the screen but had to stop him and ask if he was showing me an example because the year, model and mileage on my car was incorrect. He said, no ma'am, this is your vehicle. I told him it wasn't, he called in the guy who had entered it and this man stood in the doorway trying to dispute the false information. What? That was odd, but okay....I had a GROUPON, so maybe a little bad customer service wasn't such a big deal. Then I left. This groupon included an oil change and tire rotation. My first turn right I heard a very loud noise coming from the passenger tire side area. I parked, got out and didn't see anything. When I pulled back out and turned again I heard it again. I thought they had left a tool or something so I parked back and got out and saw that the wheel well liner was hanging down and catching on my tire. A very obvious thing that had NOT occured before the visit. Jiffy Lube was then closed but I called anyways to get hours and hopefully leave a voicemail. Nothing. It was just a dead line after about 15 rings. The operator from the 90's came on and said "If you'd like to make a call, hang up and dial again". Annoying. This morning I called back and asked for the manager, Bill. He listened but was not warm nor did he seem to have any concern. He blew off the problem as something that they had nothing to do with but sure, stop on by and we'll "have a look for you". He started off by saying when they change the oil they don't have anything to do with the wheel well. Well, what about the tire rotation I recieved? Unbelievablely low and unconcerned level of customer service. I called corporate and once I heard back I recieved the same level of "your problem" attitude when the representative Chuck said we don't carry parts at our store so they probably won't be able to fix it. THIS WAS NOT HAPPENING BEFORE I VISITED JIFFY LUBE, the fact that they have zero concern is enough for me to know I will never go back and I would not recommend them to ANYONE. Jiffy Lube® Service Center #1770 2428 ELLISTON PL NASHVILLE , TN 37203-1705 US 615-329-0876 Bill is the Manager Cincinnati Lubes Inc/Carolina Lubes 919-828-9511- Chuck Don't use any of these services. read more

Stay far away from this place! For every I'll-just-pop-in-and-get-this-taken care-of visit costs me double somewhere else to fix what they broke. Careless, inept, slap dash. Today was the last straw: two nails in my back tire, just about completely flat, brought the car in, "Sure, we'll take out the nails, patch 'er up, and you'll be good to go!" Made it home, and the tire deflated. Called them to voice my frustration, "Well you just bring 'er in and we'll take a look." Grrrrrr. read more

Used this jiffy lube a few times till they started breaking engine components. I took my car in for a normal oil change the day before a road trip, the car was running perfectly. They did their normal thing, asking me what services I wanted and finished up the change. I drove off the lot to an odd acceleration pattern of jerks. I just wrote it off as an immediate side effect and kept driving. I kept driving and the car got more and more weird and turning on my check engine light. I stopped at my mechanic on my way home and after an hour of labor, he found that they had ripped my intake hose in half. (Something you might mention to a customer, right?). Jiffy lube denied it and said they couldn't do anything, leaving me out over $100 and unable to make a necessary road trip. Needless to say I will never set foot in another jiffy lube and will do everything in my power to destroy their reputation for not taking responsibility for their carelessness. Try automotive solutions for a cheaper-than-jiffy lube oil change (even if you use coupons) PLUS, they only use synthetic oil, and STILL end up being cheaper than jiffy lube. read more

Talk about great customer service! I must have come at the right time of day because I pulled in and they got me taken care of right away. I was in and out in less than 15 minutes! The men working were all very polite and helpful. I know as a woman I hate doing car stuff but they explained everything and did not try to push the up sells on me like I have had at other places. This was probably the best experience I have had getting an oil change and I will be back next time :) read more

Awful! I went in for a routine oil change, all was well until I got about 4 hours down the road when I broke down. The staff drained my transmission fluid for no reason and forgot to fill it back up. Now I'm currently stuck on the side of the road. When I complained they blew me off and would not help. So much for customer service. If you like having a vehicle don't take it here. read more

Everyone at Jiffy Lube was very nice. They are opened on weekends, which is great. They preform a lot of services for an oil change. It was a little on the expensive side, $60. They did use high mileage oil, but it still seemed a little high. All in all, I would return. read more