Dishonest and unprofessional service. I went in for an oil…read morechange and was shown the engine and cabin air filters, which they recommended replacing. I agreed and paid for the service. However, after taking my payment, they told me the filters were not in stock and that I would need to come back on Sunday (the next day). I returned on Sunday and was then informed that the filters are only available Monday through Friday. When I requested a refund, I was told that refunds are also only processed during weekdays. Overall, a very disappointing experience. Customers should be informed clearly before being charged. This felt misleading and poorly managed, and I will not be returning.

Sure quick and friendly raghav and titan did an amazing job changing my tires all four tires in…read morelike 25-30 minutes great service and prices

Friendliest ppl you will meet and best part of it that they will do the job right and at a fair…read moreprice.

I am a 49 yo female and I was fed up with the condescension and over billing I was getting from…read moreother places. I found West End Auto Care and they are friendly and honest. They take my car in right away so I am not waiting half a day for minor things. They explain what is wrong and options without "mansplaining" and they make me feel like a valued customer. I will definitely continue to go there when I need something fixed. I especially love their dog Tilly who greets customers at the counter. Keep up the good work guys!

I was referred to this Meineke by a coworker, after multiple issues with a dealership service…read moredepartment. I have had my car serviced twice since that time. Each time I have been greeted warmly, treated with respect and the work was completed in a timely manner. This morning I stopped by unannounced with a minor concern. Not only did they take my car in immediately and repair it, but they didn't charge me a thing!!! Yes it was a minor issue (disconnected hose) but the way they handled it was far superior to the fancy dealership. If you're tired of being overcharged and treated like a number....visit this team.

Don't ever take your car here. Or any Meineke. They are Very dishonest scammers…read more They advertise cheap oil changes. Or do coupons. So they can check your car for other work you might need. But If there is a safety concern like brakes. They will try to hold your car hostage and won't release it. They told me i needed new brakes and the price was way too high. So i told them that i couldn't fit that into my budget and choose not to go with them. So they then told me they would not release my car because it's a safety concern. Which it wasn't because the brakes still had a few months left on them. Either way my normal mechanic is about half the price. So i wanted to take it to him. I was only at Meineke for the cheap oil change they advertised. They wouldn't let me leave and tried keeping my keys, but i had a spare set in my pocket . So i jumped into my car and told them i would drive right through their bay door and said it will cost them a new door. Finally the owner or boss said he would let my car go, but they were not going to be responsible and that they warned me about the brakes. I told them i would never be back because they were sneaky and they charge way to much. He didn't seem to care.

They ran a full diagnostic on my BMW. These guys are great. Reasonable prices, friendly and…read moreknowledgeable staff.

Extremely disappointing experience and a complete lack of accountability…read more After having my vehicle was serviced here, I discovered damage to another part of my car. When I brought it to their attention, I was immediately told it couldn't have been caused by their work. On top of that, I was quoted a significant amount for a repair that turned out to be completely unnecessary. When I contacted the shop again to discuss the situation, their response was simply, "Thanks for letting us know." That was their entire response. No investigation, no concern, no accountability, and absolutely no attempt to make things right. It's unacceptable to dismiss a customer's concerns without properly looking into them, especially when there are legitimate questions about damage caused during a service visit. What's even more frustrating is being told something couldn't have happened under their care. I expected professionalism and a willingness to address the situation. Instead, I got denial, an unnecessary repair quote, and a dismissive response when I followed up. The way a business handles a problem says far more about it than how it treats you when everything goes smoothly. In this case, the lack of accountability and complete indifference were incredibly telling and very disappointing. Based on this experience, I would have serious reservations about trusting this shop with my vehicle again. I would also suggest taking inventory of your vehicles condition before and after any service work being performed at this shop to protect yourself better than I did.

Again Jordan and his hard working team came through for me when I had a fuel line leak, the took me…read morein without appt and managed to get my car back the next day. Would recommend to anyone, not just for muffler and oil change but general maintaince Wynn MacPherson

An employee tried to steal my card information and PIN number many times. This is not a shop to…read moretrust, bad employees.

Fantastic, quick and courteous service. Will definitely be back. Thank you so much!!!!!read more

I have had nothing but positive experiences with all of the staff at this location…read more Turn around time is always faster than expected.

We bought our Lincoln and Focus from this Wharncliff Courtesy Ford Lincoln Dealer more than 10…read moreyears ago. My son got his Fusion three years ago. We have always brought them there for regular servicing. We are always pleasantly delighted with their efficient attention and professionalism. I just got my Focus, for regular maintenance and tire change. Service Advisor Alex is superb !! From his welcoming smile to his very sincere "Thank You" as I left, I could only say: A1 Excelent Service ! For more than 30 years I have worked in the Automotive Industry, as Six Sigma Black Belt and Quality Manager. I believe I know when I see and experience EXCELLENT SERVICE.

After months of gaslighting me about the failure of my synch screen in my F-150 they finally…read morehonoured their contractual obligations under my extended warranty and Premiumcare Plan but only if I agreed to take down my negative posts about their bad service. Over a 9 month period with repeated service attendances I drove tens of thousands of Kilometers and hundreds of hours in dead silence with no radio, no GPS, no ability to make or take calls, no charging port and they refused to replace the faulty unit. That's when I made the negative posts (wouldn't you??). They finally replaced it in January and it has worked fine ever since. I will never go there for service again, nor would they want me to because they are afraid I will give them an honest rating if they provide poor or misleading service.

I drove in with my car smoking and they looked after me right away despite Covid. They emailed me…read morepictures and a video of my car showing what needed doing. One part was past warranty but they replaced it for free any way. Great guys. Car troubles aren't funny but we still had a good laugh.

Honest and friendly mechanics who will keep you coming back again and again. Over the years they've…read moreserviced our RAM, BMW, VW, Honda, and more.

Their customer service is above standard! Professional, thorough and honest. I will keep going back…read moreto them now that I've found them...and you should too!

I would like to say I just met Dwayne and his wife,i have found them to be very friendly and…read moreupfront. Dwayne is very passionate about his business.I have not had any dealings with them yet BUT from what I have seen i will be bringing my BMW to them when I need any repairs.