I don't usually leave reviews like this, but this situation has gone beyond unacceptable and needs…read moreto be documented. I initially contacted NWI Auto Repair which Shelby answered on January 26th to inquire about a tire repair. I was told they were having car trouble but would follow up, which they did. Randy (the owner) came out to put a spare tire on while the original tire was to be repaired. Payment was sent, and a service time was scheduled for today at 11:00 AM. At 10:32 AM, I reached out to confirm the appointment and was told again that there were car issues and the time was pushed back to between 2:00-3:00 PM. I accommodated this change and waited. From that point forward, I was given the runaround all day. I was first told Randy was "nowhere to be found." Then I received another message stating that my tire was in her stepson's truck and that he would bring it after leaving his girlfriend's house. That never happened. After multiple attempts to get a clear answer or timeline, I was ignored entirely. The final message I received stated that I needed to "stop harassing her" about my own property and that she would "get around to it when she can." This is not just unprofessional it is deceptive behavior. I paid for a service, my property was taken into their possession, no service was completed, and I have neither received a refund nor had my property returned. Instead, I was met with excuses, shifting stories, and ultimately dismissal. I tried very hard to avoid leaving a negative review because I respect people's hustle, but this experience strongly reflects scam-like behavior and a complete lack of accountability. Please be extremely cautious before doing business with this company.

From the owner: We are the ONLY local small business that offers HALF of the diagnostic fee to be added towards…read moreyour total amount of labor for repairs! * All payments are requested only in person! We will never ask you for payment prior to our initial arrival. * Any questions or concerns? Are you ready to schedule your appointment? Please contact me directly at 219-840-3332 and I will be happy to assist you!

This place surprises me every time I come…read more They always have new employees and I'm not sure how long they have been on the job. Hopefully the one under my truck is more reliable than the one that had me to sign the paper that said they advised different things needed to be done. When I've not been asked anything. Yes I am on the phone and busy, but I would gladly stop my conversation if something is up with my truck. So in saying this, if you say you did it, do it. These guys seem to be in their own world which is fine with me. So was I. But don't get mad with me for pulling up. I didn't wait til the last minute. I came when there was no one there, which apparently they thought was break time. Some of the things they wear are inappropriate. Gauges in their ears, facial hair, etc. There are places that have strict rules about these things. Score as follows: Location: exceptional 5 Customer service: below average 2 Prices: average 3 Quality: average 4 Cleanliness: good 4 18 out of 25= 3.6stars

I've been a long time customer with many, many vehicles over the years. I will no longer be their…read morecustomer after how I was treated the last time I went there. They have 3 bays, only 2 were "open" for services. It was a busy day and cars were lining up in their respective lanes with no direction from their employees. I was 2nd in line outside with a few other cars coming in after me. The car ahead of me pulled in. A young man (employee) came out and told me to back up to let the car that was next to me to go in next since the car ahead of me was only getting pressures checked and since the the car next to me (white car) was here first, I should BACK UP to let him in go ahead of me. Keep in mind that there are now SEVERAL cars in line in this very small lot at this point. I asked what was the purpose of being in line if I'm going to have to let people cut in front of me? The white car that next to me had a truck that was in the process of getting its oil changed. We were all in line to probably get our oils changed what difference is it what line we are in!? Oil changes take 15 minutes. Made absolutely no sense to jockey customers around who are already in their respective lanes for services!

Do not read the positive reviews. After 7 days they first wanted a huge deposit so they could…read morestart the repairs. So they received the deposit. As days went on called numerous times and no call back always promised. Never an update. Very unprofessional. Three weeks later. After a 1800.00 charge for repairs went to a dealership and requested the vehicle to be checked and wanted the same repairs completed and the charges would have been more than half the price that was paid to this so called cheaper repair shop. Do your homework even if you have to pay to get the vehicle checked somewhere else because you will still save a huge amount of money.

Best Auto Repair Shop in the region. Best customer service and whatever car problem you have, they…read morewill fix it.

Be prepared for the up-sell. I sent my wife over to get an oil change and came home with a $300…read morebill. They convinced her to get the oil flush with the need for 2 oil filters and 2 upcharges of $20 each. I went back to inquire about the charges and was given the phone number of Corp office. They called me back 3 days later. I asked for a credit and the manager said he would get back to me. Still waiting after 2 weeks. I'm taking my 4 family cars elsewhere and so should you.

Terrible service. They put new trans fluid in without changing the old dirty filter. I asked for…read moreand was told the filter would be changed. $280 for a fluid change? It is less oil than the engine takes!

First time customer, needed a new muffler, so I thought. ADAM showed me on the car lift that all…read moreI needed was a exhaust clamp for $90.00. Muffler was fine. After 15 minutes. He told me a new clamp was put on, no repairs were needed for $20.00. I could not believe how honest he was. Women are usually ripped off. It is my go to place now. THANK YOU ADAM. Check out the great ELVIS memorabilia while you wait.

I love this place. Always great quality work, fair prices, and excellent customer service! The only…read moreperson I trust with my car! I drive from Illinois for my car needs! Adam and his team are great at what they do!

Great place to get oil change, wipers, mgr Joe has excellent service I love this placeread more

I used to get my oil changes at least once a month at this location. I get there at the guy tells…read moreme I have four cars ahead of me. No big deal I waited. Then I noticed six cars went ahead. The manager tells me no there are two more cars which was total BS. I would never spend another penny here. Ridiculous.

A company that truly honors active military and veterans. Serious discount. Friendly professional…read moreservice with a smile. And they know their sports!!! Go Bears!!!!

I went to Take 5 because I thought I needed an oil change. The service was excellent! The person…read moretaking care of my car showed me that my oil was fine and then asked why I thought I needed it changed. He diagnosed the source of the problem and the fix was $45 - about half the cost of the service I came in for. Definitely recommend the Take 5 in Merrillville!

No Because they is unprofessional & money hungry...they a tell you they can fix something & won't…read morefix it but want money for something they didn't even fix ...They don't update you on nothing..you gotta call them 60 times & all they gone keep telling you is I'm gone call you back & Never do but When they do they gone tell you how much u owe them but your car still not running

Never called me back after I got the part he told me to get and I didn't even need that part. My…read moreexisting part would've worked that I had. This guy wasted my time.

I was looking for a touchless car wash. I didn't find it & end up @ Shine & Wash. 1350 US 41 North…read more I told the attendant what I was looking for. He assured me that they could turn the brushes off, just let the attendant know when I get to wash. Well I did that, & what happened? The brushes were still used. MISLEADING!!!!!!! I will not return.

This place has gotten disgusting. couple of years ago it was $75. This was excessive, but…read morewhatever...I procrastinated, and I was lazy and didn't do it myself. In the past I just swallowed hard because it was done in 10min and I was on my way. At least you get a free car wash with it. Then it went up to $90. Just went today and it was $106...yes. ONE HUNDRED and six US dollars....greedy and disgusting. The worst thing is the upselling of overpriced bullshit: cabin filters, air filters, coolant flushes, oil flushes...From pimple faced kids that don't even know. I mean, good on the employees for doing their job well as instructed, but shame shame on the owners of this greedy and shameful business. Do it yourself and save $60+, or take it to a trustworthy mechanic who actually knows cars and will charge 1/2 to 1/3rd of what this slimy place does.

M&M car care is awesome, the owner Jason is an incredible human being. The staff at the…read moreSchererville location are just great, Paul and Evan will don't give you any BS, they shoot straight to the point. The mechanics are very knowledgeable and quick. This is the only place I take my vehicles for any maintenance or repairs. These guys are also very big veteran supporters. Please check out any of their locations that may be more convenient for you. The newest location just opened in St. John on U.S. 41

this is hands down the best mechanic in the area. paul is super trustworthy and always helps me…read morewith whatever car troubles i'm experiencing. oil changes are the cheapest in the area and the value is amazing for what you're paying!