Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.

From the moment I came in just to look, I was taken care of right away. Everyone was welcoming,…read morekind, and made the entire experience feel easy and stress-free. I didn't need financing, but it was clear they treat every customer with the same level of care and respect. Overall, it was a really positive experience, and I'd happily come back again in the future

Would not recommend getting anything serviced service completed by them. Over the years have come…read moreacross many shady repairs by them from using duct tape to fix an air boot and using sealant to fix a suspected timing cover leak. Tens of thousands of dollars spent on fixes that didn't fix the issue

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

I just became aware of Alpine Motor Sales response to my review. It is 100% real. After several…read moremonths of research we found out they borrowed $$ to purchase the vehicle on a credit line from Automotive Finance Group (AFC). AFC held the title as collateral on the vehicle. Alpine was paid for the vehicle but never paid AFC. We called Alpine multiple times and they would just hang up on us. We were finally able to obtain title from AFC. BEWARE..... Scary company. Proceed with caution!

My wife and Son had the displeasure of walking onto this used car lot. My Son was going to…read morepurchase a used Volkswagen within the next couple of weeks. When the salesman, who was your stereotypical used car salesman, approached them and my wife indicated that her Son wanted to test drive the Volkswagen on his lot, he said that he could take the car for a test drive ONLY if they were buying it today. Huh? Are you kidding me? He literally refused to let them test drive ANY car on the lot at that time, simply because my wife stated they wouldn't be purchasing a car that day. Now, a little background information...My wife drives a new luxury automobile (not that this should matter, as any professional salesperson will tell you that you cannot pre-judge any potential customer, especially by how they look or what they drive). They were both respectful and genuinely interested in purchasing a car, just not likely that day. But, the unprofessional attitude of the salesman, along with the absolute ridiculous statement that he would only allow a test drive if they were going to buy the car that day, caused them to leave that pathetic car lot as fast as her car could take them. Fast forward a day later when we all decided to stop at Team Volkswagen in Merrillville. The salesman at Team was genuinely interested in assisting and encouraged my Son to take ANY vehicle for a test drive. He knew, based on professional experience, something the salesman at Alpine doesn't have, that if you get a potential customer in the vehicle, they have a much better chance of deciding to purchase the car. The end result? My Son purchased a vehicle from Team Volkswagen that day. Paid cash and loves his new/used car from Team. A sale that likely would have gone to the dimwitted salesman at Alpine. So, my suggestion if you are looking for a used car...STAY FAR AWAY FROM ALPINE MOTORS. If we could give this place ZERO STARS it would be too generous.

Larry Lakomy is a thief. He ripped me off for $5000+ for a van he wouldn't let me take to my…read moremechanic prior to purchase. I was an idiot & believed his lies. When my mechanic finally got a look at it, he told me the frame was totally rusted through. It was too dangerous to be on the road. I called Larry & explained the situation & he basically said 'tough luck'. DO NOT BUY ANYTHING FROM THIS LIAR!! RUN FAR & FAST!!

The professionals at Mobility Works made the process of buying a car stress free from start to…read morefinish. My father has a power chair and sits high in the seat so our options were somewhat limited by what he could fit in, but Mobility Works coordinated among several of their locations to find a car for us that met all of our needs. They made sure we had all of the safety equipment we needed to start driving right away and helped get the car to where we needed it to be. They also worked with several banks to get us excellent financing options. We are glad we chose Mobility Works and feel very good about our purchase. This van has already greatly improved our quality of life.

Very professional business. Their service department is top notch but not cheap. You get what you…read morepay for.

Be mindful getting a vehicle from here, check around other gmc dealerships 1st. They are a free…read morestanding dealership so they pretty govern therselves, prices on repair, labor and surprise work you need done. I recently went in for a 80$ oil change and ended up spending over 420$ for a battery, with almost 300$ still needed for a wiper blade and two air filters with labor. Check around 1st before you make the same mistake i did.

Honest and direct. It was a refreshing experience. This is the first place I take my cars now.read more

I get 5 star service each time I go to Wolski's. Bill is…read moreupfront with you and down to earth. He doesn't b.s. you. Highly recommend Wolski's.