From the moment I came in just to look, I was taken care of right away. Everyone was welcoming,…read morekind, and made the entire experience feel easy and stress-free. I didn't need financing, but it was clear they treat every customer with the same level of care and respect. Overall, it was a really positive experience, and I'd happily come back again in the future

As someone that has purchased almost a dozen vehicles from five to six-figure price points, no…read moredealership has impressed me more than Land Rover South Shore! The initial contact with my salesperson Laura paved the way for an easy, no-hassle, and actually pleasant experience. She was very friendly, responsive, and was available for whatever that was needed to ensure your satisfaction. Laura and Land Rover South Shore had an excellent system set up to reduce the stress and time of agreeing on prices and financing where you can handle 90% of the paperwork at the comfort of your home. This meant that when I did come by to pick up your baby, there was minimum paperwork to sign (even with the purchase being for my LLC and me being from Chicago), and more time with getting know your new car and the abundant amenities/warranties offered through the dealership with your purchase that was so awesomely explained to you by my finance partner, Rick. When we're looking to buy another Land Rover, Land Rover South Shore will be my first choice and first choice for service based on my experience there (which says a lot since I live 90 minutes from the dealership). GIVE THEM A CALL/CHAT if you are looking for a new/used car, truck or SUV!!!

LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

My wife and Son had the displeasure of walking onto this used car lot. My Son was going to…read morepurchase a used Volkswagen within the next couple of weeks. When the salesman, who was your stereotypical used car salesman, approached them and my wife indicated that her Son wanted to test drive the Volkswagen on his lot, he said that he could take the car for a test drive ONLY if they were buying it today. Huh? Are you kidding me? He literally refused to let them test drive ANY car on the lot at that time, simply because my wife stated they wouldn't be purchasing a car that day. Now, a little background information...My wife drives a new luxury automobile (not that this should matter, as any professional salesperson will tell you that you cannot pre-judge any potential customer, especially by how they look or what they drive). They were both respectful and genuinely interested in purchasing a car, just not likely that day. But, the unprofessional attitude of the salesman, along with the absolute ridiculous statement that he would only allow a test drive if they were going to buy the car that day, caused them to leave that pathetic car lot as fast as her car could take them. Fast forward a day later when we all decided to stop at Team Volkswagen in Merrillville. The salesman at Team was genuinely interested in assisting and encouraged my Son to take ANY vehicle for a test drive. He knew, based on professional experience, something the salesman at Alpine doesn't have, that if you get a potential customer in the vehicle, they have a much better chance of deciding to purchase the car. The end result? My Son purchased a vehicle from Team Volkswagen that day. Paid cash and loves his new/used car from Team. A sale that likely would have gone to the dimwitted salesman at Alpine. So, my suggestion if you are looking for a used car...STAY FAR AWAY FROM ALPINE MOTORS. If we could give this place ZERO STARS it would be too generous.

I just became aware of Alpine Motor Sales response to my review. It is 100% real. After several…read moremonths of research we found out they borrowed $$ to purchase the vehicle on a credit line from Automotive Finance Group (AFC). AFC held the title as collateral on the vehicle. Alpine was paid for the vehicle but never paid AFC. We called Alpine multiple times and they would just hang up on us. We were finally able to obtain title from AFC. BEWARE..... Scary company. Proceed with caution!

Larry Lakomy is a thief. He ripped me off for $5000+ for a van he wouldn't let me take to my…read moremechanic prior to purchase. I was an idiot & believed his lies. When my mechanic finally got a look at it, he told me the frame was totally rusted through. It was too dangerous to be on the road. I called Larry & explained the situation & he basically said 'tough luck'. DO NOT BUY ANYTHING FROM THIS LIAR!! RUN FAR & FAST!!

The professionals at Mobility Works made the process of buying a car stress free from start to…read morefinish. My father has a power chair and sits high in the seat so our options were somewhat limited by what he could fit in, but Mobility Works coordinated among several of their locations to find a car for us that met all of our needs. They made sure we had all of the safety equipment we needed to start driving right away and helped get the car to where we needed it to be. They also worked with several banks to get us excellent financing options. We are glad we chose Mobility Works and feel very good about our purchase. This van has already greatly improved our quality of life.

My dad had a great experience here, so I feel compelled to share it. Initially, after test driving…read morea Regal, something odd happened. He asked for a price...and the salesperson said he couldn't give him one. He said there were some new incentives coming in, so he'd have a price from his sales manager in 2 days. I thought that was incredibly strange -- so what, if my dad wanted a car that day, they wouldn't sell it to him? So two days pass and the salesperson calls. All I'll say is the offer he gave my dad was excellent. I had done my research on True Car, so I knew what he could expect in the way of discounts, and their first offer (albeit after two days) beat what I expected. The car ended up being too cramped for my dad's liking, so he went another route, but the lack of pushiness from the salespeople was really refreshing. They were very polite and professional through the whole process.

Very professional business. Their service department is top notch but not cheap. You get what you…read morepay for.