My experience started on the phone. The guy on the phone (I don't remember his name, I'm so sorry )…read morehe went above and beyond to helping me and trying to find my car info through the phone. He was patient with all my questions and provided pricing on all the services requested. Therefore, just off that, I went straight there. When I arrived, I got taken care of quickly. Ana, was so kind, extremely personable, and provided quality customer service. Let's go Knicks! Will be returning because everyone was great. Great team! Thank you.

I took my car to Valvoline to see if it needed antifreee or water because my Engine Temperature HOT…read morewarning came on. They saw me coming. They made all these assurance and told me I needed a radiator flush because the antifreeze was dark and sludgy; they informed me my oil was completely empty even though I had recently checked it about a week prior and it was full; they told me I needed an engine flush in addition to radiator flush. they said it would need an air filter and a synthetic oil change (fill-up since if it was empty there was nothing to "change." $316 later they sent me on my way and the engine temp warnings came back. At a mechanic shop a little further up Route 17, I learned the car had most likely blown the head gasket and the oil and antifreeze were mixing and the engine would need major repairs. Valvoline knew the antifreeze was dark and sludgy and there was no oil. They sold me all these services when they should have advised me to have a mechanic look at it. They sold me services on a car that ended up being junked 2 days later. I understand the car had 130,000 miles and these things happen with respect to the mechanical problem. But I asked for a refund of the useless services I was conned into because Valvoline had enough evidence and experience with fluids to know I needed to be sent to a mechanic. But instead they sold me on all these services they knew were not going to fix a serious engine problem. The manager said he would consider my request if I would meet a regional manager's rep at my house where the car had been towed. I met a rep of the Poughkeepsie Valvoline who took pics and told me he didn't know what happened in Lodi but he would not have done radiator flush, engine flush, air filter change and synthetic oil fill up. He said he could clearly see there was a significant leak. Area manager then did nothing and allowed the store manager's decision (to not refund me the $316) to stand. I am waiting to hear back and will be escalating from the area manager to the Market Manager next week if I do not get a resolution in 2 business days as per their 1-800 customer care line. Not feeling like a "cared" about customer. Feeling like a Patsy they saw coming and cheated out of $316 for services the car would not need.

Was able to be in and out after getting a flat very quickly. Employees are real polite and helpful.read more

Absolutely disappointed with the customer service at Mavis Discount Tire…read more My son had a 12:00 PM appointment on 07/27/2025 for tires and brakes. He was told there was no need to wait--they'd call us, explain the issue, and get our approval before proceeding. We were told everything would be done in 1.5 hours. We live just 4 minutes away, so I picked him up. After 1.5 hours with no call, we returned--only to find the car still parked exactly where we left it. When we calmly explained the situation, one employee arrogantly said, "I never told you that--we're busy, can't you see?" No apology, no courtesy. When I asked why no one had called, he continued speaking in a condescending, dismissive way. And when I expressed my frustration, he simply said, "Here's your key--you can leave." Unbelievable rudeness and zero respect for customers. This kind of behavior reflects terribly on the company. Shameful.

I had the pleasure to have a set of 4 new tires installed by John and his team recently. Easily…read moreset up an appointment and had tires delivered to them. Very good job, fair price, and no drama! Best of all, John went above and beyond by having my car cleaned inside and out at no charge! So, he gave me back my car better than I gave it to him. Nice. Will go to him again. Thanks John.

Best service. Best work. Best people!!!!! Would recommend them to all!!!!!! Love the conven right…read morein Wyckoff!!

James is the best ... he hooked me up with great tires at a great price .. Also, he detected a…read moreproblem with my brakes that needed attention and he repaired them at a price 40% lower than my car dealer .. wonderful service.. wonderful prices.. would recommend Mavis and James highly

this is copied from Google for reference - DO NOT GO THERE!…read more just now ****UPDATE 9/15/26 - I Called in as suggested by their 'customer service'. I was yelled at by a person named Joshua who was absolutely obnoxious and rude. After I am done getting my car fixed, Joshua at corporate just convinced me not only never to come back to the Ridgewood location, but to abandon doing business entirely with Mavis. Sad times at Mavis when their customer service is in the toilet and it is coming from the top. This is clearly a systemic issues. I'd advise anyone to look elsewhere. ************** I very rarely write reviews like this, but after what I experienced at the Mavis Discount Tire on Franklin Avenue in Ridgewood, NJ, I feel people genuinely need to know before trusting this location with their vehicle. About two years ago, I brought my car there for major work: brakes, rotors, tires, and balancing. It was expensive, but I expected the car to leave operating properly. It did not. Immediately after getting the car back, the steering wheel would shake VIOLENTLY whenever I applied the brakes. This was not a minor vibration. Something was clearly wrong. I returned the following week after already spending more than FIVE HOURS there during the original visit. I waited another TWO HOURS while they supposedly made corrections. The problem came back almost immediately. I returned yet again and spent approximately ANOTHER FIVE HOURS there, only to be told more brake work was needed. The car was never right after their work. At the time, I had too many things going on personally to continue spending entire days sitting in a tire shop fighting over repairs I had already paid substantial money for, so unfortunately I lived with the problem. Fast-forward about TWO YEARS. During that entire time, I drove the car only around 3,500 miles. I recently brought the vehicle to another nearby Mavis location. After inspecting the car and reviewing the company's computer records, I was told something that absolutely shocked me. According to the employees at the other Mavis, the Franklin Avenue Ridgewood location had installed the WRONG brake pads and rotors on my vehicle. I was also told their system indicated that the rotors had not actually been replaced the way I had previously been led to believe. They further explained that the incorrect brake components were now damaged. That is what makes this so upsetting. I paid a substantial amount of money. I returned multiple times because the car was clearly not right. I spent roughly 12 HOURS total waiting through these visits. I repeatedly complained about severe shaking while braking, and yet the problem was never properly corrected. Mistakes can happen. What I cannot accept is repeatedly bringing a vehicle back, explaining that something is seriously wrong, being told work was performed or corrected, and then learning years later from another location within the same company that the wrong parts were apparently installed in the first place. Brakes are not cosmetic. They are one of the most important safety systems on a vehicle. Based on my personal experience, I would NEVER bring another vehicle to the Mavis Discount Tire on Franklin Avenue in Ridgewood. Not for brakes. Not for tires. Not for an alignment. Nothing. I cannot speak for every Mavis. In fact, another Mavis location is the one that finally helped identify what appears to have gone wrong. But I can absolutely speak about my experience at the Franklin Avenue location. I would not go back. I would not recommend it to family or friends. And if you have had work done there and your vehicle does not feel right afterward, I strongly recommend getting a second opinion rather than simply accepting that everything is fine. Price assessment Overpriced Services Tires, Wheel alignment, Brakes Like Share Response from the owner 19 hours ago Hello Christopher, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you faced at our Franklin Avenue location. Your feedback is important, and we would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Sincerely, Consumer Solutions

Very rapid service. Very pleased. Have been using Midas for decades. Will continue to do so.read more

My purchase was great, the salesman (Jim Cipolla) was top notch that cared about the purchase and…read morejust didn't try to sell me a car. Walked me through the whole process, Easy dealings... I don't care what anyone says they only buy foreign cars because they last. Not true, American cars last just as long too if you maintain them properly. And they don't have a Rediculous price sticker of a foreign car. And you get a lot more for your money with options too! Thanks Jim Cipolla!

The mechanics at Mahwah Sunoco are excellent. The pricing is reasonable and they guarantee their…read morework. The place is super clean and the owner, Bill and all the staff are helpful and friendly.

Bill listened to my concerns about my vehicle and everything has been repaired. The car is…read moreperforming good as new. Thanks.

Amazing car wash. Very reliable for great price. New owner is changing it for the better!!!read more

Fantastic experience. Everyone was incredibly nice and helpful, and the service was fast. The…read morewaiting area was also excellent and very comfortable. Made the whole process easy. Would definitely come back.

Center closed in 30 minutes. Ran over something and got a hole in my tire and needed a patch…read moredesperately. I called and the worker on the phone said they couldn't help. Thankfully Lodi Gulf Auto Repair took me in no questions asked besides the one asking "which side". Never go here, they do not care about you.

I took my car.They were open , on a saturday in the afternoon . The personality of the people…read morehandling me. Was Dismissive And uninterested I felt. I knew that their quote was high, They are a franchise I expected quality at a reasonable price. I won't speak on the quality because I didn't have. Them work on my car , unaffordable. But in comparison to a 5 star AAA REVIEW for another local garage,which they don't come close to , I was very. Disappointed, to find out the following day that I was quoted "one-third" of what They wanted !!! Unless you're swimming in mone you're veryleave I do not recommand will never visit again meineke !! I work hard for my money.I would nevtrust such a franchise that gives a computerized estimate of this magnitude . I'd rather dusty floor garage with 5 rating from AAA .