I would rate 0 star if I could, and all I can say is, avoid going to the Harmony-College location at all cost. I was a regular customer before but this is my last visit. Their quality of service went downhill and they cut the cost at every possible way. It is shameful even a part of service they print on paper is not offered "due to shortage of item", and of course they would not give us discount for not doing the part. On top of that, they almost ruined my car afterward due to the technician's sloppy work. Seriously, you can risk your car being towed afterward. Oil change shouldn't be a difficult task, but obviously someone working there is not capable or very lazy and doesn't care about the quality of service.
I went there in Friday afternoon. Wait was about 20 minutes, which was not bad. I got off my car, went inside and started making coffee. They used to have abundance of different kind of k-cups and teabag selections, but it was just one regular/decaf coffee and just one decaf green tea teabag. No creamer. ugh, ok, being a coffee addict myself, it bugged me a little but I just diluted my coffee with hot water and was drinking.
A guy called me to their computer and asked what kind of oil I wanted. I said a brand oil for over 80k miles, then he said, "sorry, we usually have it but right now we don't." umm, o.k. I picked their recommendation. I saw a guy wiping outside windows meticulously, which was the only positive thing I can say about this place.
Car was ready to pick up within 20 minutes of service, and I made a payment of regular price, which was now a staggering $60 for generic oil. (They used to send me a postcard with coupons, but they didn't this time.) Guy at the desk said, "oh, by the way, we're out of windshield liquid, so we did not fill in the tank." - now I started wondering... "o.k., this is supposed to be a part of their service, and what? What else they have a nerve to say they don't have?" It seems unreasonable that they don't do a part of their "signature" service without offering some apology or some discount and asking customers the full price.
When I went to my car, I thought it would be foolish but I checked anyway if tire valve stem caps were screwed tightly after filling air. Good thing I checked, as 3 out of 4 caps were all loose and were about to come off. I tightened the caps and started driving to home which were about 6 miles away, then, I noticed suddenly smoke started coming off from under the hood. I managed to drive it to home, opened the hood, and saw coolant splashed all over the inside and lost much of it. If I did not notice the smoke and kept driving more, it would have been a big trouble and I might have to have my car towed.
I called the shop and the guy who answered said, "oh, the radiator cap might not be put back securely. Just wait for 20 min. to cool off and unscrew& screw it." - now, it's a part of their service to check coolant but I do not understand why in the first place they needed to uncap the radiator. If the splash was due to hot temperature, not the loose cap, why they did not clean up the mess and add some coolant, while if it was due to loose cap, why they could not even do such a basic procedure to tighten cap back securely? Either way, you don't have to be a skilled technician to do!
I cleaned all mess and waited, screwed the cap again. At this point I got nervous if they did change the oil, I checked the dip stick. Sure enough, color of oil was not that of brand new oil, i.e. transparent yellow. It was more like between yellow and brown. I called again and complained, then, the same guy said, "it can happen if your engine is dirty." hmm.. I have changed oil myself many times before for old cars, and it didn't matter how old the car was, new oil always looked transparent yellow. "Dirty engine" did not sound right, as my car was not that old or not that abused for dusty mountain driving etc. and no, last time the color was correct, so I wonder if they didn't drain oil completely and put new oil in a hurry.
Also, "next service is at --- miles" reminder sticker was not on the windshield this time, and funny enough, I have found that it's inconvenient that I have to make a memo myself for the next time.
Everything I have found there frustrating and unsatisfactory. (except clean windows.) Their "inspection" is quick and sloppy, also. Even paying a little extra, it's really worth to take your car to somewhere you can trust. Quality tanked so badly, that's all I can say about this shop. read more
