First off let me say this review is for the location in Enid, Oklahoma only.
Date of Original service: 12/28/2017
I had been to Jiffy Lube, years back and had a decent experience. Sure they tried to up sale, but that is normal, even if it makes me a little uncomfortable.
I was driving around on 12/28/17 when my check oil light came on. I had gotten an oil change right around Thanksgiving, but only had money for a regular oil change not a high mileage oil change. So I wasn't too surprised to see it going off, but I was worried because it was getting later in the evening and everything in Enid closes fairly early. Found out Jiffy Lube was open, and headed that way. We discussed the HM oil change, and they told me it would be $72 without taxes or filter change! That was outrageous considering I usually get one for $40 (including taxes) and a free filter change with it and they vacuumed my car and topped off fluids! The Assistant Manger came over and said he could give me a substantial discount since he was the AM. Great, get to work. Off hand I mentioned that I had a headlight that wasn't working. Bulb was new but couldn't get it to come on and asked if they could look at it since they "now did mechanical work" too. I asked him to tell me what was wrong with it so I could save the money to have it fixed. Before I knew it, he was working on fixing it. They let me step into the auto bay, and watch because I was wondering if he would be able to after several other mechanics couldn't even find the problem. The out headlight was on the drivers side. For some reason they started messing with the passenger side headlight too, and before I realized what was going on had a lighter to part of the wiring, as if he was trying to "half ass" solder or melt something back together that he broke, truly had no idea what he was doing. Then he verbatim tells another guy to turn on the headlights but if it starts to spark, immediately cut the lights. That tells me the "Jerry rigged" something. But they got the lights working, when no one else could. I was ecstatic. No more brights! When I went to pay, they didn't charge me for fixing the lights either...but I still ended over $50 for the oil change. Which after feeling like I got free electrical work, seemed like a great deal.
Two days later, I went outside in the morning to a dead battery (battery was barely over a year old). happens, no big deal. Got it jumped and drove around to let it charge back up, then went to go play with my son at his dads house for a bit. Came outside after maybe an hour... dead battery again. got it jumped again. Then all my lights on my dash started coming on ( Check oil, check engine, check battery etc). So I went to talk to them, they took a glance at it for a minute.. I asked them to make sure I had oil in my car, knowing that was essential to its function. He checks tells me its fine. Then he tells me I have a bad leak coming from my radiator. Not a hose or valve.. the actual radiator.. Something I did not have before they worked on my car ( you know if your leaking antifreeze). Says I have an electrical short in my car, and to ignore the lights. He then tells me that it would take hours to work on my car, can I come back the next morning. The next morning I have a dead battery again! Mind you it costs $50 to jump your car around here. Not to mention the gas wasted driving around to let the battery charge again. Went there the next morning, was told they couldn't work on my car because if they worked on mine they couldn't work on any others, since they where short staffed. The very next morning, I put my son in my car, and go around the side ( not thinking that I set my keys in the front passenger seat after unlocking the car), only to be locked out. With my screaming two year old in the car, and its freezing outside. So I call the police, they come and get it open for me. Thank you Enid, PD! So i am furious, but can do nothing as it is Sunday. Next morning, on my way to work NEITHER OF MY HEADLIGHTS WORK!!! I continue this pattern of going to get it fixed, and being brushed off. They schedule appointments, and then always have an excuse not to keep them when I get there. Around the 11th of January, my check oil light starts beeping insistently. At first I am ignoring it like they said, but then I get worried. I check my oil when I get home. BONE DRY. not a drop on the dipstick. Have someone bring me 2 quarts of 5w-30 and then go buy two more in the morning. When I go to put the oil in my car... The cap won't come off. It just spins over and over.
So now, I have no headlights. A battery that won't stay charged. lights that magically trigger on, locks that trigger on there own. An extreme leak in my radiator. A car that magically lost oil about two weeks after an oil change... And appointments they won't keep. And they supposedly don't have the number to their regional manager for me to complain to.
NEVER GO THERE AGAIN. read more