Places like this deserve zero stars. This location is a prime example of everything wrong with shady, independently owned service shops hiding under a big-name brand. I came in for a standard oil change and ended up being told I had to pay extra because the oil filter cap was "stuck." Funny -- no other mechanic has ever flagged this as an issue. And guess what? Whether it's stuck or not, removing it is part of a basic oil change. That's literally the job. But instead, they used it as an excuse to charge more -- a total upsell scam. Ended up paying over $300. This location made up their own rules, overcharged me for a job that should've been routine, and then dismissed my concerns when I tried to address it. I trusted Jiffy Lube, and my family has been using them for years -- but this experience has completely shattered that trust. If you're not mechanically inclined, beware: this place will take advantage of you. They rely on customers not knowing any better so they can pad the bill. Shame on this franchise and shame on Jiffy Lube corporate for letting them operate like this. I'll never return -- and if you value your time, money, or sanity, you shouldn't either. read more

Brought my car here for an oil change a few months ago, and it was a complete nightmare. They overcharged me, wrecked my engine, and then acted like none of it was their responsibility. My car ran so terribly afterward that I was honestly grateful when it eventually got totaled -- that's how bad their "service" was. In my experience, this place feels like the kind of shop that does the bare minimum, cuts corners, and leaves you with bigger problems so you're forced to come back and spend even more money. Absolutely the worst. Avoid this place at all costs. read more

I keep coming back here because of Mike and Deborah honest trustworthy people that will diagnose what needs to be done or not - my previous review stands I'm back 031719. Same great people same great service- see previous review I trust them that really boils it all down to that. I don't know much about cars so I have no choice but to take their word for it. I've been coming here for over 5 years now and I frequently just drop it off while I get my fast food lunch and it's done when I get back. But what's really impressive about Michael and Deborah at Jiffy Lube is the number of times they've told me I don't need the maintenance on something because it's not necessary for one reason or another. I trust t read more

Jiffy Lube - Auto Repair Near Me - Des Plaines, Illinois

I'm not sure why anyone would rate service at this location less than five stars. I've come here for three oil changes and every single time Mike has gone above and beyond to give me insight on what I should be checking with my car. You can tell Mike is passionate about his profession and it is demonstrated through his quality of work. Highly recommend coming here! read more

There was a sweet-tempered dog "working" behind the service counter, which is an automatic five stars for me. But beyond that, just a nice experience all around. I gather from the other reviews here that the people I interacted with were the owners of the location, and I side with the reviews that say how personable they are. Just pleasant from beginning to end, and transparent about the work being done. No needless upsells, only advice on what to keep an eye on in between visits. I'll be back. Might ask if I can pet the dog next time. read more

Always great service for our fleet vehicles. In and out in less than 30 minutes every time.

Went in for Uber inspection and the guy does 360 around the vehicle and tells me I've already failed because of little crack in the front and couple of paint chips, I felt like he was being a racist and went to another location and I was told those are all minor and I passed with flying colors. In my honest opinion I don't think he wanted to inspect the vehicle because I was minority. I would not ever recommend anybody to come here for anything read more

Probably about the nicest experience I've ever had in a jiffy lube. Michael was very welcoming and instantly put me at ease. I was impressed by his knowledge and enthusiasm for cars. He definitely knows his way around. This will be the first place that comes to mind for me if anyone needs a recommendation. By the way, the whole oil change ran about 20 minutes. read more

The owners really care about their clients. The owners are friendly and work to make you happy and get you out fast. The work is excellent and complete. I always get my oil changed here. The owners are happy to answer any questions you have about your car. read more

Michael and Deborah are absolutely wonderful. They are very honest and personable. I have a fleet vehicle and have been going here for several years now for my scheduled maintenance and trust them and their knowledge respectfully. If I had a personal vehicle I would DEFINITELY bring my car to them as well. read more

First of all they overprice everything, A 20$ vehicle inspection came out to like 35$ because they charge 5$ for the the damn form (other locations Oaktonnfor example do it for 20$ with the form included). I said fine let's do it but before they started the inspection I remembered that my front drivers side windshield wiper blade was streaking so I asked if I go to Honda and get the inserts replaced for 8$ a piece They Said you can't leave. They said oh we already started the inspection and that if I didn't purchase new wiper blades that I would fail the inspection. So they are very aggressive and pushy to get your money. I said only the front wipes but I'm pretty sure that they damaged my insert off the wiper blades on purpose so I would have to get a new one as well ( I know because I had JUST replaced the rear blade. At Honda it's 8$ a piece But here they charged me 25$ per blade totalling over110$ for the inspection, form, and 3 wiper blades that I know two of them were not bad. Overall this place seems very money hungry, non humane, and very aggressive with the way they were basically trapping me there to get my money Said oh you can't leave then you'll fail the inspection Like what? Horrible. Never coming back again and I recommend you guys do not come here. read more

This husband and wife team are stellar. I have been in there my wife and both of my children. They have never attempted to get us to do anything that wasn't on the maintenance schedule and they have never tried to promote more expensive products. They are the most honest business I have ever dealt with. Not to mention they do animal rescue which we really respect. Highly recommended! read more

I had my oil changed here 3 times in 2018-2019. The service was fine and no complaint. My 2016 Kia Soul blew its engine at 56,800 miles (nothing to do with service received) the problem comes in when Kia requires all oil change receipts. I do not have these and so I went to their office to get a reprint where I was told they they do not keep records past a year or so. If the IRS comes to your business and wants records they want 7 years of records! All other oil change places we visit were able to reproduce and send to us but Jiffy lube does not?? read more

Mike and Deb are amazing! They've helped out with any little thing with my trucks! I have terrible knowledge about anything involving automobiles and they helped me better understand anything involving my trucks!! Thank you guys for your patience with me and teaching me!! read more

Mike and Deb are terrific! They're honest, straight shooters. There's no better place to take your car. I needed a car battery and called ahead. Even with everything going on, they had what I needed--and I was able to get the tires rotated and an oil change on the same visit. Been going there for 10+ years; highly recommend! read more

Printed A coupon from the Jiffy Lube website. Owner wouldn't honor it. Apparently they are able to make up their own rules since it's independently owned. Not coming back to this one. read more

So I have been steady coming here for the past year. And it's about time I set the record straight. This place is legit. While it seems like they may try to sell you extras like wiper blades or air filters, they aren't. The owner/manager is always in the office. He is up front and tells you what is actually wrong with your car. And he runs a great business. He isn't pushy when you say no to something. If you as the customer want to pay for their blades and have them install them, don't get mad that you will be charged accordingly. It's a business. You can take your car down the road and buy your own lights or blades and do it yourself. But convenience has a price in this right now society we live. Anyway, they are professional, approachable, and friendly. The fact he also runs an adoption shelter for animals is a HUGE plus! I would highly recommend to anyone in the area that this place will take care of you and make you feel welcomed. They do excellent work. Keep it up Jiffy Lube! read more

I have my car maintained here all the time. The owners go out of their way to make sure everything is done right. They communicate well and will answer all questions. read more

Great friendly service. Professional and efficient. Michael was charismatic and knowledgeable. Also it was pretty cool to see a female mechanic running the show. read more

This has to be the nicest Jiffy Lube Ive ever been to. I arrived and was greeted by a woman who instructed me to go into the lobby, I quickly explained to her that I believed I was low in transmission fluid due to the noise and stiffness of the wheel. She pulled my car in and started changing my oil and inspecting it. A man then came out and said that they finished changing my oil and inspected my steering fluid pump and think it needs to be looked at by a mechanic. I told him I didnt have a regular mechanic so he recommended me a mechanic nearby that he thought did good work. Aside from the great service this location is clean, and I experienced no wait. I will be back soon and on a regular basis for my cars oil change. read more

I took my CRV for a regular oil change and so thats all I was expecting. I didnt know that their flunkies would go under and check my differential fluid. So I was driving around for a week until I noticed there was a leak in the rear of the car. I had a mechanic check and they said that the nuts on the differential was loose. I said I took it to Jiffy Lube and he says to never go there because their techs are flunkies from mechanic school. My suggestion is to change the oil yourself or go to a real mechanic. read more

The owner Mike went out of his way to help me when my windshield wiper fluid froze and couldn't spray any fluid to clean off the dirt and salt off my window shield. I was driving with low visibility for about an hr until I pulled into the Jiffy Lube and he completely took care of the situation. I will forever be grateful for his expertise, generosity and expedited service to get me back on the road safely and efficiently. His hospitality was a great welcome to the Midwest for this California girl! Thanks again! I highly recommend this place to anyone with car maintenance needs. read more

Erika here. Back to update you. I've been a regular since day one of my first oil change here. And I WON'T go anywhere else. The service is great. The employees are great. No pressure from them. They keep up with the manufacturers maintenance recommendations on my car and let me know what is due when it's due. It makes it so convenient. This particular Jiffy Lube keeps METICULOUS records of my car. The owner Michael and/or his wife (Why can't I remember her name??? She knows her sh*t on cars also) have been there every single time except once that I've been here. I find their prices very reasonable since I rarely wait to get a slot and the customer service is unbeatable. My Song Remains the Same since my previous review. Mahalo! read more

Oh, Jiffy Lube. Where do we start with you? Do yourself a favor, dear Yelpers, and read some of the other 1 star reviews of this location. Notice a pattern of word choice? Incompetence. Rudeness. Scam. This place is terrible. And not because of the technicians. No. The problem here is the gorilla who calls himself the manager/owner. He should be managing a dumpster fire, not a Jiffy Lube. Let's paint a picture. Suppose you want to replace the wiper blades on your car. You can do it yourself, but you need an oil change so you figure might as well kill two birds with one stone. They handle the oil change just fine, nothing wrong with that job. The wipers are a different story. Simply put, the worker put on the wrong size wipers and now they do not even reach the surfaces they're supposed to be keeping clean. Okay, I think to myself, this seems like an honest mistake. Let's go clear this up with the manager. I walk in to speak to him and immediately have trouble getting his attention. His eyes searching for puppies to strangle. Or a litter of kittens to drown in a bath tub. I explain that the wipers installed at this location are not working properly because their size is wrong. He tells me I'm wrong. He tells me they do not sell this particular set of wipers at this location. He tells me that this mistake would never happen here. The audacity. I ask him to look me and my car up in their system, as I was just there. There should be some kind of log. He does. He can't find anything. You know what else he can't find? My business. I am never coming back here. And I am spreading the word to everyone I know. read more

Do yourself a favor and go to Oil Express or anywhere else but here. First of all, the manager took his sweet time opening the garage door, I was in my car waiting for a long time even though there were no other customers. Secondly, when I told him that all I wanted was my tires checked, he stopped me from going in. Then, he tried to charge me $5. I've been to plenty of other Jiffy Lubes where they check the tires for free without any other services done. On top of that, many other oil places provide that service for free as well. He told me get out of my car, and when I asked why, he said condescendingly "The air is inside, I can't fill the air out here can I?" Then he just left and put in my car's information into the computer without my consent. Then came back and rudely said "yea, you're gonna pay $5". When I told him other places do the service for free, he just turned around and shut the garage door on me! Also, I contacted Jiffy Lube corporate after this and it's supposed to be free. read more

I have been going her for 15 plus years, and I keep going back. Fast service friendly staff. Its Jiffy lube I get an oil change and wipers not to complicated keep it simple and on my way happy every time! read more

Jiffy Lube - Auto Repair Near Me - Des Plaines, Illinois

I brought my car in a week ago for an oil change an hour before they closed. Nothing was wrong with my car when I entered. Somehow the antifreeze hose adapter nipple had broken off, while the owner of Jiffy Lube was conducting an oil change on my car. He claims that it just popped off onto him without him, touching it, which I do not believe after speaking to three different mechanics who have verified that that part does not just pop off, unless something is wrong with your car or someone is screwing with it. this broken piece cost me $400 to repair which Jiffy Lube did not even offer to do so, they advised me to drive my car 30 miles away to my mechanic instead of towing it which I learned could've killed my motor. After contacting the owner to try and get compensation for the part, they broke on my car, he was rude and belittled me the entire time saying that I don't understand cars nor does my mechanic understand cars. He said if he had broken some thing he would've fixed it, which is a fucking lie, considering Jiffy Lube can't keep cars overnight or perform the service that I needed on my car, after they broke it. They refused to pay for the bill, so now I have to sue him if I ever want to see the $400 I don't have. Don't let these people touch your car. read more

My car is 6 years old now and It has always have oil change in this location since I hit 30k dealer mileage limit (so approximately 2,5-3 years ago). Even now when I moved 10 miles away I still drive there purposely to change my oil. Couple things I love about this location: 1) you don't need a coupon there because if there is one they will always add it for you to save your money; 2) they won't rip you off! If there is something that you may have to check or fix they will tell you, but never push you; and because I'm a girl I used to always check with my dad if things that they were saying were correct but not anymore; you can trust them! 3) they are super nice and the location is clean; 4) never ever during all those years they messed up my car! Car is clean and all checked; 5) they come to you and tell you (after you drop off the car) how long it will take; Great Service! read more

Great service at a clean, well-organized facility and nice staff. The facility solved my problem even though it was close to closing time on a Friday night. I'll definitely return to this professional shop. read more

Came in for a top off on a weekend - was in and out in under 10 min! Was really surprised and the lady was super nice and seemed like no lines here ever and overall really fast and great service! Will come back for sure! Not sure why the other people had a problem... read more

Jiffy Lube - Main office area - Auto Repair Near Me - Des Plaines, Illinois

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I will never EVER go to this place ever again, and i have told all of my friends the same. My friend got a normal check up and oil change at this place - - done by the owner - - and they screwed it up royally. They added water to her battery (as said on the receipt) and by the end of the day, it was dead. We looked at the battery and it said CLEARLY in bold letters "DO NOT ADD WATER" we went back and he claimed that the battery was weak, and adding water is a normal practice. i told him that every source i read, including the honda dealership I called, and the manufacturer of the battery said that water is ok, as long as the particular model of battery doesn't SPECIFICALLY SAY that you can't. I insisted that he replace the battery. He said "absolutely not." He had the balls to keep arguing that it was fine on ANY battery dispite the rediculously clear labeling. He also tried to get me to talk to his distributer - of their brand of batteries - of which all of their batteries can have water added - like it made any difference. Finally after like 2 hours of arguing that they effed up my friend's battery, he finally (begrudgingly) gave us a new battery, saying as long as we go away. When i told him i was never coming back again, he said "Good! i cause i never want to see your face here again!" I mean come on, it doesn't take a freakin genius to see that when something says clearly not to do something, you shouldn't do it anyways....... read more

I agree with previous reviewer. Had a bad experience with the shop owner after they put the wrong size filter on my vehicle. After stating how he has been changing oil for a million years and no incidents, he told yelled at me about my vehicle being old and these things happen. The wrong filter caused my oil cooler to blow out and cost me $350.00 to repair. After going back to them owner stated that correct filter was used and both filters, big and wrong small size were interchangeable per his reference book (although there was asterisk next to my filter). He pushed me off to contact his filter distributor with an 800number and they of course sides with him. I would avoid this place at all costs. Better to go to your dealer then to these hacks, because when they mess up your car, you are on your own. read more

Unreliable hours and curt explanations are reasons enough to avoid this place and go up the street to the Jiffy Lube on Elmhurst and Rand road. I left work early to get some lights changed, and when I pulled up I saw an employee carrying some personal things to his car that was parked inside the garage. He eventually came out and asked what I needed. When I explained my request, he said, "Sorry can't help you. I haven't worked on any cars today, so I'm going home". So really, their listed hours aren't really fixed and are up to the general mood of some random employee. I just moved to the area and literally live down the street from the place, but will be going to any other location....Even if it's an extra few minutes away. read more

MJ at this location is the best! He is so polite and helpful. Every time I come to this Jiffy lube location, the service is great.

Took both of my cars there and twice they charged me for because they said my cars take more oil. They know how much it takes when they tell you the price initially. I had wiper blades replaced they charged me $ 49.00 told me my oil change is $ 69,99 the. Charged me at the end another $27.48 saying it took more oil.. The dealership charges $ 72.00 These guys charge way to much and let you know after the work is done. read more

Very fast oil change, but also very overpriced. $24 dollars for one wiper blade and $80 for a oil change?! Just moved to the area, I will be going back to ford dealership. read more

Always reliable, no pressure, straight shooters. Been going to this location for years and I know I'll get a straight deal from them. Mike and Debbie are the best. read more

rip off place told me 33$ oil change end up paying $53.53. I told him I just need oil change and everything else was ok. Never ever coming back to Jiffy lube again. read more

Great service! First time here..very friendly, price very competitive..Extremely friendly, clean location..had fresh coffee brewing..would recommend to anyone, i will be coming back for my future oil changes.. read more

First visit, Mike and Debbie were both very polite and informative. Mike gave me information about future needs based on my car's history but he was not overbearing or pushy. He had some concerns about the condition of my tires and answered all of my questions to help me understand the situation. Oil change stations can be a hit or miss experience, often with a lack of professional service and treatment. However this location seems like they are providing a good, professional service. I will be back! read more