Up-selling Issue of unneeded service I have had the oil changed in my 2009 Tundra at the Jiffy Lube at 1799 South University Drive, Davie FL twice (April 2024 and April 2026) and twice have been told that the rear differential oil was "dirty" and was offered a fluid change. This felt like up-selling of a service that is very likely not needed by most people and definitely not needed with my vehicle. I am not sure who at Jiffy Lube is qualified to make the assessment that the differential fluid was "dirty", so I asked questions. When I started questioning the floor person about how it was determined that this service was required she told me the technician in the pit said it was the case. Immediately a man approached and asked if there was an issue. I asked to speak with the manager, he said he was a manager. First, he told me that the service suggestion was made based on the truck milage (158,000 miles). When I asked how this determination could be made without the service history for the truck and that I was told the oil was dirty, implying they took out the fill plug and looked, he said they would speak with the employee implying he acknowledged the sketchy foundation of the attempted sale. Soon another man approached me, identified himself as the manager and asked if there was anything he could help me with. I told him I thought it odd that on both visits I was told there was a problem with the differential oil and offered a differential service. I informed him that the differential oil had been changed less than two years ago, about 20,000 miles, so I doubted it was compromised. He was defensive and quickly told me that the change interval was every 10,000 miles, a ridiculous claim that I simply replied to with a no. His tone became defensive. My confidence in the ethos of the whole operation was eroding by the moment. Sitting in the truck, I made a Google AI inquiry that said 50,000 to 60,0000 miles, which was incorrect unless the vehicle is used for heavy towing which it clearly is not. The manager said he did not care what Google had to say on the topic, not politely. He went to his terminal and told me now that the service interval was 20,000 to 30,000 miles, also wrong. It seemed to be a game of if you don't believe that, how about this? Later, consulting the Toyota 2009 Tundra Maintenance Guide, for the life of the truck, except for heavy hauling (60,000 miles) there is no recommendation for differential oil change, ever, only a service recommendation to check the level and I am assuming look for evidence of water intrusion. This attempt to sell me an unnecessary service did not cost me anything because I am knowledgeable enough about vehicle service not to take the bait. A couple of additional points: * A young woman brought my clean air filter to the window and asked if I wanted it replaced. No comment on the condition of the filter, again clean, just did I want to buy a new one. Not good * If you Goggle Better Business Bureau complaints Jiffy Lube at 1799 South University Drive https://www.bbb.org/us/fl/fort-lauderdale/profile/lube-service/jiffy-lube-0633-11001650/complaints?page=5 there is a lot there that should give you pause * As to the Jiffy Lube platform in general, Google search Undercover Investigations of Jiffy Lube. Some of the key findings included underperformed services including flushing transmission fluid or replacing filters, that were never done. Unnecessary repairs where hidden cameras captured technicians recommending costly unnecessary repairs, fraudulent techniques using incorrect numbers on testing devices to falsely indicate battery failure and pressure cooker environments where former employees cited intense, supervisor-driven pressure to meet high sales quotas, leading to unethical behavior. read more

Quick, reliable, and inexpensive. I stopped in recently for an oil change, and there was no waiting at all. As soon as I pulled up, without having an appointment, my car was serviced right away. What I love about coming here is that you don't ever have to come out of your vehicle. The oil change is done while you sit in the comfort of your car. If you visit the Jiffy lube website, you'll find a few different coupons that you can use to get some good discounts on oil change or any other service your vehicle may require. Friendly workmen, who get the job done quick so that a lot of your day is not spent behind an auto body shop. During any service, they will always tap up the windshield wiper fluid, check the tire pressure and add air if needed and test the wipers and a few other minor things. Great prices and good service. I'll definitely continue coming here read more

Jiffy Lube - Oil Change Stations Near Me - Davie, Florida

I can't complain! The service was quick, accommodating, and they were attentive. I was in and out! They also didn't pressure me to try to make sales which made me feel better. read more

First time getting my oil changed on my own, and I had a great experience here. As a woman coming in solo, I wasn't sure what to expect, but everyone was welcoming, respectful, and genuinely kind from start to finish. A big thank you to Stephanie R, Andrew F, and Adam P; you made the whole process easy and comfortable. The shop was extremely clean, actually spotless. Being able to watch the service through the window was impressive, and the team worked together like a well-oiled machine. I really appreciated the kindness and professionalism. Thank you for making this such a positive experience. read more

They had a sign for 15 minute oil change, and that was it for me! Dalton, Shayne, Joubenz, Brianna, and Adam were my Sunday dream team. They weren't pushy on suggestions and I WILL do the tire rotation on the next meeting. Thank you!! read more

This is my favorite location for jiffy lube, the customer service is always polite and not pushy, the guys that do the oil change are so quick . Ramon really went out of his way to help me this time around. These guys/ gals work really hard and it's hot as hell out so anyone that goes to any of these locations keep that in mind and make sure to write them A good review. Everyone lives to hear how good they're doing, thank you Jiffy Lube on university and thanks Ramon and of course the manager on duty . read more

DO NOT COME HERE! Management/staff: Darrel and Ralph are incompetent and scammers. My mother came here for a simple oil change, but since she doesn't speak much English, they took advantage of her and ran the bill up to $230. The car was not put back together properly, and while she was driving on the freeway, the entire skid plate (cover under the car) fell off, almost causing an accident. They wasted our time by making us come back to the shop multiple times with false promises. They refused to take responsibility and did not REFUND. read more

Jiffy Lube - damage to skid plate - Oil Change Stations Near Me - Davie, Florida

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Always here for my oil change and I always receive no less than a satisfactory performance . Shoutout to Crystal, Alejandro, Jonathan, Aasiyah and Adam for assisting me this time around. A good value and with coupons becomes a lot more affordable. I get to sit on my car and be in and out in about 15-20 minutes read more

Jiffy Lube - Jiffy Lube front entrance - Oil Change Stations Near Me - Davie, Florida

I really like this jiffy lube! Staff is super kind and patient as they explain and offer things. They always help me by offer the highest discounts available. I go there often for my oil change and any other minor things my car may need. read more

This is my second time getting my car serviced at this location. Workers are respectful and friendly. Service is extremely quick and was done in less than 20 minutes which was remarkable! read more

Smooth and quick service! Customer friendly much better than Sunrise location. They will take care of you.

Rafael was super nice and had amazing customer service. quick and easy. In and out. recommend the jiffy lube to get ur car serviced . Very respectful read more

Be careful of a lot of hidden fees. Synthetic bled over $100 without a tire rotation. Lot better places out there. read more

No no no. They lie to you. Short your oil and fluids. They break things to say they need replacement. Definitely a sad way to make money from people. Stay away from this place read more

Use jiffy lube all the time no issues. Had a coupon, told me it'd be 25% off instead of 50% because it was synthetic. Ended up lying to me and it was only $25 off. I got my filters changed, THEY CHARGED ME $50 EACH, which they normally charge $20 for. Scammers, plain and simple read more

I went to Jiffy Lube today for Veterans Day oil change, and I was received by Jason V, Alex G at the lower Bay, and Brianna W they receive me and give me proper direction. Also the quality from Roslyn and Nadia K was wonderful, and I could truly see the value of that team there I appreciate the work and value that is added to the community by you guys all wonderful Dykes in my book. read more

I had an awesome experience at Jiffy Lube today! Jason, Andrew, Adam, Monte, and Alexsandra were all friendly, professional, and incredibly fast. They explained everything clearly and offered a few additional services, but never in a pushy way which I really appreciated. The whole team worked efficiently and made the visit quick and easy. It's great to see a crew that's both kind and respectful while getting the job done right. Highly recommend this location! read more

I always come to this location to get my oil change, in this occasion the engine light was on, I stop by to check and the advice that a gas valve was damaged and it was leaking gas an it need to be replaced, the repair will cost 1800$ because it was a difficult job, I proceed to go and auto part for a second opinion and was told what the only thing I have to do is close the gas tank cap properly and problem solved , really disappointed that they were so quick to charge me so much money for something that I didn't need, just make sure that if you go there get a second opinion read more

They are always fast helpful and easy to work with, thank you for everything. I got in with no wait and was treated well. read more

Erica and Ralph were the best! They got me in and out within 15 minutes and I left very satisfied. I would recommend this location to anyone wanting a fast but great service to their car. read more

WOW. I was shocked how fast and kind they all were! As a female it's scary taking my car in sometimes lol and they were so helpful and had other females on deck! This is by FAR the best location with a 10/10 service !!! read more

I got an A+ service. Jason, Alex, Brennan, Adam, Guy, Nydia, and Brennan made the process of chaining the oil and the brake pads very simple. Thank you guys read more

Extremely fast service, nice people. I got a great coupon from the website and the whole experience was positive.

They ripped me off I'm 64 year old senior woman and they charged me $150 for an oil change and a $15 Air filter. I left in tears completely taken advantage of. STAY AWAY WILL TRY AND TWKE AS MUCH MONEY AS THEY CAN FROM YOU. NEVER AGAIN. read more

The team there (Stephanie R Alex G Erica N Rafael D and Brianna W) were super nice. They told me what I needed but didn't push hard on selling me upsells. Process was quick and easy. Ty guys read more

Ive been coming for a while and service has been great. But when i noticed a tech hit my car with a metal step stool causing 2 big scratches on my rear bumper. Wow what a bad day. I thought he bumped into my car but later when i got home i remembered seeing him carry a metal stool. I returned back a few days later to report it. Its been 2 weeks and I have yet to be called back. I understand things can happen but no action to fix it is horrible read more

This location is great! They were fast, professional, and extremely clean. Highly recommend coming here!

My car was done within 15 mins! Adam and Rafael did an amazing job! Kind and professional! Ended up getting more stuff of what I planned to but with excellent prices read more

This is the best place, great service people like Lyonel and Mikel make a big difference , they are fast and reliable, and also give you good advice. read more

excel service and super professional I highly recommend it they customer service was ecx

My experience at Jiffy Lube was okay. I was third in line to get my oil change and they got to my car within 10 minutes. They blew cold air into my car while I waited for the oil change which was a nice touch. However, within 60 seconds of them starting to work on my car, they handed me a paper indicating I needed to replace my battery and told me my battery was going to go out any second now. They said it would cost $200. I told them I wouldn't go through with it (honestly because I wanted a second opinion). I went to Advanced Auto Parts to get a second opinion and the man informed me that my battery was perfectly good and showed me the battery test results. I would have rated Jiffy 5 stars if they didn't try to rip me off. I would have gone back for more business. Never again. read more

Jiffy Lube - Scam - Oil Change Stations Near Me - Davie, Florida

They have a great team at this location. Everybody from the out lot greet to the cashier is great management team on point. They have a great system working here come here every time. They do a wonderful job. read more

I usually love this place. It was a great experience until the cashier Adam P walked to my car. he is VERY RUDE. I asked him a simple question and which he walked away without making contact and said to come inside. I continued to ask a question and which he tried to go back and forth with me. I usually make a 30min drive to this location because of the service... but not any more. read more

What an excellent experience at this location. I strongly recommend them. Ask for Jason--he is an A-rated service tech but I observed them all to be. Even the tech whose job is downstairs draining the oil from the cars. What a positive, fun, and friendly attitude this crew has! They work well together like a winning basketball team. Honestly, they have a system in place which is synced and effective. I have yet to experience anything like it anywhere else. Besides that, they have the utmost care and professionalism for their customers. Even during the unexpected weather conditions we all encountered during this visit, where we were "stuck" in the bays for longer than foreseeable. They made the proper adjustments when they're system went down and their shop computer got drenched with the storm. Crystal brought out a good ole manual payment method and I was out of there with great laughs, new wiper blades, a new AC filter and an oil change for under $100, with my AAA discount. Goodbye dealership oil changes--even with your Express Oil Change lanes--you are never a match for this Jiffy Lube!! read more

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I've gotten my oil and battery changed here. They're very efficient and friendly. I've noticed their rates are lower compared to others and on top of that, they always have deals or coupons. read more

So my car was leased and I recently bought it a couple months ago so it was time for my first oil change that was not covered by the lease warranty. I have a European vehicle that requires full synthetic oil and the dealer was quoting me $120 for the oil change alone. I decided to stop by jiffy lube on Saturday morning around 10:30am. Since I didn't have an appointment, I was expecting to wait a while before being helped. I walk inside and the young lady at the front tells me to just pull around to the back and they'll do the oil change. I pull around and see that there are 2 cars in front of me. One of the employees hands me an iPad to fill out with my info since it was my first time there. I drive up to the mechanic named Shane who did my oil change and I was surprised to see that it's a drive through oil change process which I thought was so cool! You literally sit in your car while they service your car. I was in and out less than 30 minutes. What a pleasant experience and I would certainly come back for future oil changes. They also check other things and tell you suggestions for additional services but do not push you to buy them. read more

Never fails! Always , fast! Quick and efficient ! Great customer service from when I arrived . Provided recommendation's! Shane took care of the oil! Siy hooked it up with a discount ! I did have my own coupon though . I will continue coming to this location until further notice ! read more

Great customer service, everyone is so friendly! The gentlemen changed my oil swiftly, overall an excellent experience. Thank you to Jason, Alex, Jonathan, Mario, and Adam! read more

wanted to leave a review here in order for others to experience the professional and helpful service I received from those location and professionals. My vehicle started acting up near their location, so my vehicle jerkingly stopped at one of their bays. They came and instantly helped me out despite that it wasn't for an oil change. They checked my vehicle out and let me know they were not equipped to fix what was wrong with my vehicle. And allowed me to wait where their customers get to chill out from humidity while I waited for the tow truck. I so appreciated this as a single travelling person. As it can be sketchy, frustrating, and empty of pocket when dealing with certain industries. However, NOT this location or these professionals. Thank you so much for taking care of this traveller. I left feeling wowed by this location and these people. Will return to a location nearest me in my travels due to these individuals who took care of me. I so appreciate amazing and outstanding service. Above and beyond read more

I got my car serviced today by Adam, Jackie and dalton! they were super nice, helpful and quick. I've been coming here since 2021 and ive never have a bad experience. read more