I bring in my company car here because we have an account with Faslube. I choose to go to this…read morelocation mainly for the service. They always get me in and out as quick as they can. And they dont try to beat me down with selling me extras. They know im not buying them and they dont ask. Good service and good people.

It's not the employees. Take 5 needs to run their business better. Door says 7am on Saturday. I had…read morean issue with the one in Clintonville last time. I figured, I did this one last time, so try it again. Wrong. 7:20am young man said to me, we need 2 employees to do an oil change. I'm the only one here. We are short staffed. Take 5 should just close shop. 1 star reviews for days isn't helping. I won't be coming back.

I've been going here for almost 15 years and I love that they are respectful and don't try to cheat…read moreme. As a woman, getting work done on a car can be frustrating. They never talk down to me or try to sell me on something I don't need. I really appreciate the management and staff here.

I have been going to Valvoline for years as I appreciate how I can go in and out, stay in my…read morevehicle, and they never push me to do anything I don't need to. There was a bit of a wait today, and the GM came out to each car to let us know approximate wait time which was appreciated. I waited about 45 mins before going in, but once I was inside, it only took about 15 minutes to do my oil change. Valvoline is really nice because they'll top you off if you consistently go with them, and if you come earlier than you need an oil change, they'll let you know.

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

Check it out! The Valvoline Instant Oil Change was impressive. Despite the location being quite…read morebusy - which is understandable given the awesomeness of their work - the experience was very professional, quick, and remarkably thorough. Mylan immediately greeted me and thanked me for my patience regarding the short wait time. Great customer service! The oil change was smooth and what truly made the difference was the crew. Marquise, the floor manager, was leading the team - he has such an uplifting spirit and clearly keeps everyone motivated. Mylan, Payne, and Eric - skilled mechanics - worked hard on the vehicles. They were focused, efficient, and clearly demonstrated a commitment to safety by being meticulous with every step. Valvoline offers great discount coupons so check out their site while they work on your car. A huge thanks to Marquise, Mylan, Payne, and Eric for the five-star service. I will definitely be back for future oil changes!

I came here because I needed an oil change quickly, so I wasn't worried about the price. I know…read moreyou can usually get better prices at other places. my car was at a little over 100k miles, and so they asked me if I wanted my transmission flushed as well. I agreed. Then when they went to do the service, they told me they didn't have the right tool to do the transmission flush, and told me to go to a different loation to get it done which is strange to me. i drive a 2015 honda civic. one of the most common cars on the road. Overall, I got done what i had originally intended to get done, but was just a little disappointed I had to figure out my transmission elsewhere. I probably saved some money I guess.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Attention to detail, great service. Impressed with their quality of work.read more

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

This is a dangerous location to have a vehicle serviced. Came in for a full synthetic oil change,…read morethe store sprayed oil all over the engine compartment and air filter. OK, you'd think they were done with the vehicle damage. Nope, then the shop keeps 1 of 4 skid plate bolts and 1 spacer, cross-threads one of 3 remaining. leave another out and this heavy skid-plate teetering on 2 bolts. Contacted customer service (Joke) spoke to store manager... 4 hours later, he made arrangements for me to pick up the bolt and spacer. Had to clean the engine compartment, tap out the thread damage to the frame, and reinstall the skid plate with all 4 bolts out of pocket. These butchers are not who you want to do business with.

So his brother-in-law actually recommended this shop to me when I needed to put on new tires, as…read morewell as get an oil change... And I was very pleasantly surprised. Generally as a female walking into a tire shop, men try to upsell me, give me bullshit problems, try to sell me I need things I don't need. With Mo it was nothing like this. He was extremely professional, knowledgeable, did not overcharge me AND he TOTALLY went above and beyond. He did not ruin my car in any way, which was absolutely everything, (the fact that I have to say this, should tell you what kind of experiences I've had in the past) and the fact that he was easy on the eyes was definitely the cherry on top (you'll know you're talking to him because he's the handsome one with the absolutely perfect teeth..*swoon*) Alas, ladies he IS married, I know, it's heartbreaking to me as well.. but it's still nice to watch him work lol I WILL BE GOING TO THE SHOP EXCLUSIVELY FROM NOW ON... 10/10 RECOMMEND Also it's worth mentioning that this is a family owned shop, and we should be supporting our local businesses. ESPECIALLY ones that have such good work ethic and take such pride in their work. OH AND HIS PRICES ARE SUPER SUPER REASONABLE!

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.