The people here broke my oil dip stick which is still broken in my car because I don't know how to…read moreget it out so that's means I'm probably gonna come out of pocket for and I still payed them over $80 for a oil change and a broken dip stick. To this day I wish I went to a different location cause I'm still very unhappy about the situation.

Everyone was so nice & quick. They didn't ex push me to buy anything extra and explained what they…read morewere seeing with my car. I had a great experience & Matt was very helpful & so kind!

Initially disappointed that when I checked online for an appointment, the website indicated that…read morethere were afternoon appointments. After not hearing anything from the store I chose, I called at 10:30 am to check on when I could bring in the car. I was told there were NO appointments that day. At 2:30 pm I received a call to say that I could bring in the car. It was taken in at 3:30 to have the tire repaired due to a screw puncturing the tread. After only an hour I received a call that the car was ready for pick up. It's angering when the website says one thing and the store says another. Ultimately, I was thrilled I was able to get the tire repaired. Just a bit of a rollercoaster day. So far, the tire is functioning well

I am a Baby Boomer who blessed with 2 Lexus vehicles in my garage. Tire Discounters is the first…read moreand ONLY business I think of when needing tires for my vehicles. They have always been efficient, professional, and personable when attending to my needs.

Who knew that just driving next door to another repair shop could save you close to $400 on 2 front…read morestruts and 2 tires for the rear. Doing that saved me almost a third of the costs. The gentleman behind the counter heard my story about what I was quoted to fix 2 problems so I could drive at least another 50,000 miles. He gave me a quote and added he could find a 10% discount to save a little more. I made an appointment for 1:00 and came back. Got NAPA struts and Kelly tires witn a 4 wheel alignment. Took longer than originally estimate, but that can be expected especially if you have an afternoon appointment. Didn't try to sell me anything I didn't want and even reset the tire pressure to what I like to run for gas mileage. (Saturns are like Goldilocks about what tires and pressure those tires are set, get it wrong can cost up to 5 mpg) Having long hair and boobs, I have to be careful who I have work on my 17 year old baby. Some shops see someone that they can fool and make a HUGE profit. But I am those types of shops biggest nightmare, a female that knows cars and what it should cost that also have a big mouth. Maybe that is I always have repair shop tell me that the car is in great condition.

It's a freakin' shame. I have used Goodyear centers for years. I've used multiple locations, as…read morewell and this location has irked me enough to write a review, because I have not given them the benefit of the doubt once, twice.... but five times! I have a card through Goodyear, and I use them for their financing options to pay off larger car repairs within 6 months during the promo financing, so this is the primary reason I use Goodyear. The other reason is that they are open on Sundays, which is just not really a common thing for auto shops, other than the Jiffy Lubes of the world. So, where does this frustration come from, you ask? I have called this location 5 different times in the span of 1 year to have my car looked at for either an emergency related item, tire related item, HELL, even an oil change, and I've been told "We can't look at your vehicle until Wednesday". It's always the same. Call on Friday.... "Can't get you in till Wednesday" Call on Sunday morning... "Can't get you in till Wednesday." Monday.... "Sorry, Can't get you in till Wednesday". At this point, you think their corporate office would just send them a giant banner, or one of those inflatable tube guys that says "Can't get you in till Wednesday", because that seems to be the beloved motto of this store. Guys, what in the actual HECK!? I drive by your shop to see only two vehicles on lifts, and maybe 3 vehicles sitting in the lot, and you CAN'T get me in until Wednesday??? Seriously??? I've been let down so much by this location. I'm almost just going to consider them closed down as a location, and use either Hilliard or Grovecity at this point, because it won't matter.... they must only have one tech working in the entire garage on their weekends. Ridiculous. Flippin' ridiculous. If you have an emergency, you might as well keep looking, because you're not going to get your car fixed within an afternoon here.

Quick and affordable oil change. You can go back for free top offs - oil included. Theres usually a…read morecoupon on their website, too. The staff is friendly, and like any auto place they going to try to upsell you

I cannot recommend the Schrock Road location. On January 10, 2026, we had an oil change before a…read more125-mile trip. Within 24 hours, we noticed oil leaking from the vehicle. A follow-up inspection found pieces of a shop rag protruding from the oil filter area--clear evidence of improper installation. This could have caused serious engine damage. (I have photos and full documentation.) When I returned to the shop, the manager acknowledged the situation and dismissed it as "just a shop rag" and that "it should be OK." I requested a refund, which was supposedly submitted, but I have received no response after multiple follow-ups with both the location and corporate.

I had to have some warranty work done on a vehicle I bought from Carvana. They replaced the valve…read morecover gaskets, thermostat and the starter. I appreciate the great customer service!!! Before buying my next vehicle...I'm going to let "All In Auto Service" check it out!!! I would recommend these guys to friends and family!!!

Quick and efficient!! They opened recently and are the most ethical car shop I've been to. The…read morereceptionist Amanda is awesome! The owner Ryan is a great guy and is extremely experienced. I was shocked at their friendliness and willingness to help. The bill is always itemized and I can see exactly what my money is fixing. They are doing an inspection today on an old car with transmission and electrical issues. I have already had 2 oil changes (one for my girlfriend all my brakes, and two rear wheel bearings. These guys are legit.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Heard about even threw a friend, came to my job repaired my car while at work after they found the…read moreproblem ( my starter) picked my part up ( I paid for part ) great honest and was reliable.

They came to replace my oil filter housing after another mechanic put a slit in it…read more After housing was installed he refilled coolant only to have forgot to replace a hose causing coolant to leak out. I thought coolant leaking day 1 and day 2 after repair were from when the hose was forgotten but NO, I now have an overheating engine, coolant leak and they claimed to be coming to look at it for 2 days (now going on the 3rd day) and still haven't showed and have not communicated anything else for days! Not only that but wanted to charge me for parts to fix it even if it was their error. Then wanted to charge me $100 for diagnostic if it turned out not to be their error (which how would that be if it wasn't leaking before they touched it...1st mechanic touched NOTHING on that side nor did he remove anything involving coolant yet they tried to pass blame stating it could have been done before they came. Now it's 3 days before Christmas and I'm stranded in OH and can't get back home to NC! BAD BUSINESS! Only one star because I had to.

This is the second time that I have been here. All of the employees are great, especially the…read moremanager Gary.