I have had issues in the past but this Jiffy Lube has stepped up their customer service. Domingo has taken good care of me and my car for over a year now, and given friendly, quality service read more

I had my oil changed and was asked if they should check my tire pressure. I declined. But someone did it anyway. When I left, my pressure was 52 psi and my sticker states it should be 38 psi. I called to let them know and the manager told me the electronics are my car were wrong. He then proceeded to tell me he could prove it to me and argued with me. This is very OFFENSIVE. I used two other pressure gages to check once I made it home, one that I use for my race car, and they indicated the same pressure 52 psi. I will never go back here and I suggest that if you go, you pay close attention to what is done so it doesn't become a safety issue. It is dangerous to have such inflated pressure in your tires. And it is very bad for you tires too! read more

See all

I had a check oil light come on I hadn't had my car so I drove straight to another Jiffy Lube location Palatine Its the only one I go to and have for years While there I found out my daughter & her Fiancée took my car for an oil change the day (1)before at the Arlington Hts location Cash was paid, receipt given and NO OIL CHANGE DONE they replaced one little filter ! My light was on the very next morning because AH never changed it! The guys at the Palatine location did everything THEY should have done and took a $120 hit because The Dundee location did not make me pay again for anything including synthetic oil which cost more Shame on Arlington Hts ! People have to stop taking advantage of people everyone gets caught! And Arlington Heights Jiffy Lube got caught! Thank you Dundee Palatine location! I am going to reach out to corporate before this gets really ugly read more

Juan and Gio were great Very polite and did a great job fast my car was serviced immediately which was great too read more

Very friendly and go above and beyond with making sure recommendations are well explained. I always come to this location.

Ty is a super friendly and respectful guy. Will definitely be coming back here. Customer service is great!

The place was clean, fast, and friendly. The price for an oil change was also very reasonable. Thanks!

I had a lovely experience getting my oil changed. Juan was so helpful because I don't know anything about cars. Great customer service!

I can't remember the last time I had such a pleasant customer experience as I had today. Everyone involved was very friendly, professional and helpful. Service was done in a timely manner and they informed me in detail exactly what was what. As far as them going the extra step of the way----today was very hot and humid and I told them I preferred to stay in my car even though they have an A/C waiting room, I'm on oxygen and would have needed to move my portable oxygen into the waiting room with me, which I preferred not to do. They took it upon themselves to move a big portable fan and point it in my direction so I could feel the breeze thru the open car windows and stay cool. I also appreciated the fact that they didn't try to sell me any extras that I didn't want. I will be going back there for my car needs and I suggest that you do too. read more

Went for a oil change that almost ruined my car. Instead of changing my oil, they just added oil to my existing oil and over filled it. Went home and checked the oil level and to make sure it was clean and to my dissatisfaction I saw the oil was at twice the level it should be. They also didn't fill the washer fluid or add air even though he assured me he did. Thankfully the Jiffy Lube in Rolling Meadows came to the rescue! Thank you Randy. read more

Came in for an oil change. Kai, Juan, and Tyler extremely helpful and got me in and out fast. Let me know of so concerns they have but weren't trying to sell me something I didn't need. Recommend this place, especially when these guys are here. read more

Great service, will come back. Juan and his teammates really took care of me. Much appreciated!

I highly recommend Jiffy Lube for your oil change. The staff, Tyler, Juan, and Quisean are friendly, efficient, and knowledgeable. They take their time to explain the process as it's happening. They make you feel like a valued customer. read more

Very kind and respectful guys.. They were super fast.

Eric, Tyler, Juan were very efficient and polite. They also made the experience a breeze. Oil change and fluid check. We were at 7 percent remaining oil and the price was great! Thank you!! read more

They informed me that the car was mishandled at my last oil change at the dealership and they overfilled it with oil. They gave me a discount for the trouble. Great place, will be back. read more

The men were very professional worked with me on the price and were completely efficient, caring, and attentive. They took care of me and my car and I'm so happy with the polite and quickly service! I came in for a new battery and oil change and they knew right away what needed to be fixed over the phone! I'm very happy! read more

This location really takes good care of their customers. I know anytime I need to top off my oil or tire pressure I will be met with a smile. read more

These guys have always taken care of me and my families cars. They move fast and don't mess around when it comes to their work and professionalism. read more

Great service, fast and friendly! Location was able to squeeze me in their busy day. Thanks a bunch guys!

Great work on my oil change, wait wasn't long at all. Staff really friendly and helpful.

jiffylube on Randroad is very cold on inside an i don't understand why they have all the doors open . i use to love to come here but after today will be my last time cause i shouldn't have to freeze just to get my oil change . read more

This place is a high quality jiffy lube and always has respectful staff. They had an incident today where a customer was being very aggressive, and Trevon was there to apologize for her attitude and disruption even though it wasn't their fault. If you want consistent and great service, look no further. Trevon especially deserves a raise for dealing with attitude with grace and always being humble and respectful. Cheers! read more

All the staff collaborated efficiently to get the job done and make sure everything was functioning in pristine condition! You'll be taken care of quickly and met with friendly staff who know what they're doing. Sure, the prices could be better despite their various coupon offerings online - but the quality care is worth it in the long run (especially with current gas prices) read more

Fantastic service highly recommend! Very easy and convenient drive-through service, Very knowledgeable attendants.

I went in for an oil change, which, since my car requires synthetic oil is already expensive. But then they told me I needed to have my air filter and cabin air filter replaced. So I said yes of course. Then I was told I needed something called front differential service. I assumed they were the experts, and if I need it I need it, and said yes. The person at the counter didn't offer or ask if I knew what any of it meant or try to explain. Could I have asked? Yes. But I felt dumb asking. My jaw dropped when I finally had to pay about $300 when I went in for an oil change! Had I known that I didn't really need differential service, which I later found out, and had been told the cost when being asked, I'd have said no. Having said that, they did a great job cleaning the interior. This was an insanely expensive experience, and I won't be back. read more

Some old white guy with white hair emerged from the basement and started talking to me a lot of which was totally unrelated to the oil change and he smelled of alcohol... read more

The manager James never verified the oil type just assumed. Money is tight right now so paying the extra amount for the fully synthetic instead of the partial synthetic hurts the pocket especially in times like this. Also when James reached into my car to help reset my oil light I couldn't help to notice he smelled like he hasn't bathed in weeks. read more

Second time I tried going to jiffy lube , and no one was there waiting atleast 15 min and me and 2 other cars just left . Decided to go to the one in Rolling Meadows instead read more

I took my car to jiffy lube to where the main desk woman had a dog behind the counter without being caged or had a leash on. The dog was barking and whining as I waited in the waiting room. Extremely unprofessional and made for a very stuffy and uncomfortable environment. I will not be returning even again. read more

Nick was super helpful and very nice! I always come to this location and he goes above and beyond for me! I really appreciate it, never going anywhere else! read more

I will never return to this establishment. I was lied to about needing synthetic oil . I paid twice as much on the managers instance. The same day I went to my Nisson dealer and was told I absolutely did not need synthetic oil. I went right back to Jiffy Lube to speak to the manager and he argued and told me to google it. That was his explanation. I offered to call my dealer and he refused to listen to me. I left and will never return again. read more

Disappointed. I've been here several times and generally had a good experience. Called ahead to make sure they had my headlight in stock, got a super rude woman who ultimately hung up on me. Boo. One bad experience like that makes me definitely not want to come in today, because I'll have to deal with her again, and less likely the next time I need their service. Lots of other Jiffy Lubes around. read more

Being used to a $20-25 oil change, this place was quite a shock to my wallet. These boys tried to upsell me a $65 oil change. Awww heeeellz no. Is that what oil changes go for? I don't think so. "You need partial synthetic oil if not full synthetic." (first time I was ever told this.) I guess, if you're going to take $50 of my dollars, at least give me a waiting room that looks like it was cleaned before 1994. I only stopped here because I didn't want to venture 10 minutes further north to my regular stop and because it was next to the car wash I enjoy. I'm left feeling "it was a-ok." Didn't impress me but did what they said they'd do. read more

I've been here twice with no issues to speak of. They ask all of the standard up-sell questions, but they didn't pressure me to purchase anything except what I wanted. The first time I went, I double checked the oil levels the next day. They appeared to have filled my oil all the way, which doesn't always happen. I was pleased. The most recent time, I went straight after work, which I thought would be a peak time, but I was the only car there. They took less than 15 minutes to complete the oil change, which was great. I forgot to check the oil levels after this time. The staff was courteous for the most part. When they informed me that my tires were over-inflated, however, they suggested that my husband or boyfriend look at them. I was a bit offended that they assumed a woman couldn't check her own tire pressure. The location is so convenient, and the service is perfectly adequate, so I'm sure I'll go back. I'll be prepared to give them a piece of my mind about the capabilities of an independent woman, though! read more

Nicholas and George helped me today with my oil change needs, they were very professional and courteous! Thank you!

We had a very fast experience, they were able to get us in and out very quickly, Which is great for parents with young children. The service technicians were professional and kind and they don't push Products and services like other places we frequented. Thanks!! read more

I am glad I chose to stop by this Jiffy Lube for my most recent oil change. The staff was friendly and worked quickly. I was getting my car checked up before heading out on a 1,300 mile drive to move cross country so I wanted to be sure everything was in working order. That being said, I'm generally wary of folks trying to unnecessarily up sell me. Nick and the other man working on my car (forgot his name) took the time to explain why certain services were needed (mainly transmission fluid flush). I was pleased that they explained everything clearly without assuming they needed to "dumb it down" like I've experienced at other shops. I'll admit Jiffy Lube charges a little more for their oil change service, but it's not unreasonable and they usually have coupons available on their website. In all honesty, I trust their work, enjoyed their company, and I like having my car vacuumed out and windows cleaned as part of the service. If I weren't moving out of state, this would be my new go-to shop. I had fun chatting with everyone on staff. They all have a great sense of humor. read more

Thank you to Steven, Alexis, and Nick! I came in because I needed a quick oil change and was hearing a weird noise. I was coming to northern Chicago to visit my sibling and I was worried about my long journey home. I found out what was happening to my car and they made it safe for me to head home! With all the knowledge I was given I will be a better car consumer and I felt I was really take care of! Go see these guys! They will take care of you! read more

This is probably the best Jiffy Lube I've ever taken my cars too in the whole Chicagoland area. George the manager was extremely helpful along with his staff Ji and Mike. My 2017 Maserati underguard clip broke off and he immediately took the car in the smelting heat and fixed the cover. Mike and Ji are super helpful as well and the way the staff treated me here they are going to be my future go to place for any issues with my other vehicles. I've been to many Jiffy Lubes but not like this one where they are HONEST and super dedicated to the work they do just like George, Mike, and Ji was. Thanks guys! read more

Jiffy Lube - George (Manager) - Oil Change Stations Near Me - Arlington Heights, Illinois

See all