I just had the worst experience at jiffy Lube. My car spent 8 1/2 hours there for a simple brake job. EIGHT AND A HALF HOURS TO FIX BRAKES! To start, this place opens at 8am and I call them just before 9am and ask if they are busy at the moment; I was told they were not busy. I live down the street and thought, since they don't usually look busy I'd be in an out. Boy was I wrong. I drop my car off just after 9 and am told they will test drive and inspect it and call me with an estimate, standard practice. Well, hours go by and it's now 1 o'clock so I decide to call them. They claim there was a car ahead of me and they are working on it now and tell me the price. Remember, they were supposed to CALL ME. They say it should be done in 1 to 1 1/2 hours. OK, that sounds reasonable.
I show up at 3 and they say it will be ready in another 45 minutes. Fine, I'll go run some errands. My wife drops me off at 4 and I wait...still not done, it's up on the lift. Meanwhile, the staff is standing around chatting and laughing and NO ONE IS WORKING ON THE CAR. At 4:20ish I corner someone and ask what's going on. He claims that they received the wrong brakes and had to wait for the right ones to be delivered. OK, these things happen so I tell him that I would have appreciated some communication because they told me it would be ready by 2:30 and then at 3:45. Though I didn't say it, I could have been at home. During none of this did I get a phone call or did someone come in to tell me what's going on. So now it's 4:45 and someone comes in to charge me. I pay and the guy says it will be about another 5 minutes because they have to test drive it and he says one of their workers will come get me. The car leaves the bay and returns only to be placed on the lift again. Five fifteen comes around and they have one of the tires off, still no communication. FINALLY, I leave around 5:30 after bringing it in at 9am and being told they weren't busy and being given multiple time estimates of when it should be done.
To make it worse, their guys were just standing around, laughing, and goofing off. And, when I got home my car alarm did not work (I'm sure just coincidence, right?) after having worked earlier that morning. I will NEVER GO TO JIFFY LUBE AGAIN and highly do not recommend this one (Eubank & Commanche). I have never had such unprofessional service before. I don't know who manages that place (my ticket said Miguel P, James M, and brake tech Jeremy, U) but they need to get their act in order because what I experienced is unacceptable. In all honesty, if they would have simply apologized it would have helped.
I gave them 2 stars instead of 1 because the wrong brakes could have been something out of their control but everything else was not. read more