Chris got my car back into Cruz. Slow leaking passenger side tire. Fixed immediately on Sunday…read moremorning . They were busy but took the time. Courtesy was appreciated! I will continue going back! They know their business.

PART 2 (SEE PART I UNDER…read moreREVIEWS FOR BIG-O ON JUAN TABO IN ALBUQUERQUE, NM) It is never adviseable to take one's car to the Big-O store on Menaul, unless they feel like having greedy, stupid, under-educated service advisors/mechanics destroy the car! A few days after receiving the rude and threatening phone call from Mark/"Mr. Cigarettes and Whiskey" at the Juan Tabo store, I called the Menaul store to see if they could do the A/C job and use the estimate from the Menaul store since they evaluated my car. I spoke to a service advisor named Chris. He was very nice on the phone. He said he would honor the A/C estimate from Mr. Cigarettes and Whiskey's Juan Tabo store. Chris scheduled the appointment for me the next day, and said he would be there to help me. Guess what? Chris called in sick the next day. I had made up my mind years of guessing how to have the work done, and was resolute the work be done that day!!! Very bad idea. The new service advisor, Hunter, was not privy to the arrangement I had with Chris. Hunter was a total scheister. Hunter said they had to do their own inspection - would not allow the one from Mr. Cigarrettes and Whiskey's store on Juan Tabo. (**To do an A/C job correctly, the the Condensor, Dryer, Compressor, etc., vacuum and recharge must be done at the same time). Hunter refused to allow the A/C kit that Chris and I agreed Big-O would use for my car. Hunter would not allow the replacement of the Condensor and Dryer: obviously because he thought I would ask to have them replaced after the their work was done, and he was going to charge $870.00!!! Hunter wanted to discuss the check engine light. I told him all about the P-0420 Catalytic Converter code and testing since January to make sure it wasn't something else. Hunter ignored the stack of hard copies I had in my hand from O'Reilly's of check engine scans; stated a bold-faced lie that it was NEVER a check engine light for the Catalytic Converter; that the Check E gine Light was for an Oil Pressure Sensor. I hsd never heard of that part, and there was never a problem with anything like that brought to my attention. Hunter swore if I replace the Oil Pressure Sensor that the check engine light would extinguish itself. Hunter was very sneaky; there was no discussion about price; Hunter got my signature to start work on the A/C Compressor. I told Hunter several times I was only interested in doing the work on the A/C that day. When I showed interest and began asking questions, Hunter had already typed $758.00 on the signed work order on the computer, and said, "It will be $758.00" and walked away as though it was all signed and done - but it was not: excuse me, we ere gettimg ready to talk prices!!! Twenty minutes later I told Hunter "Forget the Oil Pressure Sensor job because I have never had a check engine light for an Oil Pressure Sensor, and just do the A/C, please." Hunter said, "NO. I will not stop that job." Hunter returned the car later in the day. I backed the car out of the parking space, put the car in forward and the check engine came on again!!! I told Hunter ASAP. He said come back in four days on Thursday, and I will refund your money. Hunter was not there Thursday or Friday. Saturday, he changed his tune and said he was only interested in doing work pertaining to the work he did to replace the Oil Pressure Sensor - I told him I didn't want him to do so many times. By doing that "job," Hunter created new problems with the car that were never there before - IN ADDITION TO CRACKING A FAIRLY NRW RADIATOR BECAUSE HUNTER DID NOT ADVISE REPLACING THE WATER PUMP, THERMOSTAT, GASKET, APPLICABLE HOSES BEFORE THE A/C JOB WAS DONE, AND GUESS WHAT HAPPENED TO THE RADIATOR AND TO THE CAR WHEN TRYING TO USE THE A/C THAT WASNT DONE RIGHT? I asked to use the A/C kit promised by Chris. Hunter made sure he was very parental amd said "NO," but wrote on the receiot an A/C kit was used. Did his mechanic replace every gasket and seal that was in the kit just as Chris had promised? The A/C job was not done right. I complained. The clowns at the Big-O store on Menaul made me sign a waiver that they are not responsible for what they did to foul up my car; and, will not warranty the parts, workmanship. Jerome, their Manager, doesn't seem to understand the difference between terrible, incompetent work done on Jerome's watch that Jerome should be accountable for as the store Manager, VERSES someone in Jerome's personal life that has nothing to do with crappy quality of services and abusive treatment given to customers breaking their cars under Jerome's watchful eye- JEROME!!!!

This place is the best! They are really helpful and charge fair. This is the best auto shop that I…read morehave been at, service wise and value for the price. You can tell that the manager is really there to help and not just there to make money. Honest mechanics. 5 stars!

Made an appointment for an oil change same day and was able to have it done on my lunch break…read more Service was professional and done quickly and efficiently! Not my usual location but probably will be from now on.

1st APPOINTMENT I…read morewas getting an emission test for my 2004 Accord at an oil change shop when I struck up a conversation with an auto mechanic, telling him I'm due for a new timing chain. He strongly recommended I take my car to ABQ Quality Auto. I'm not mechanically inclined so it was great getting a recommendation from a mechanic, particularly since it was from a competing shop. ABQ Quality Auto was slightly less expensive than other shops but they didn't include new gaskets in the advertised price. When I asked why, they told me that cars generally don't need them but they would replace them if they did. It turned out they weren't needed which is a good sign they're honest. 2nd APPOINTMENT I went in for a synthetic oil change. They called to tell me one headlight was out was out and recommended I replace both at the same time which I did. And they told me the two rear tires were leaking air. They repaired one but said the other puncture was on the sidewall so both rear tires would probably have to be replaced. But they referred me to Albuquerque Tire and they were able to repair it for under $30! 3rd APPOINTMENT I brought my car in because a warning light kept blinking. They did an initial diagnostic test that indicated at least one of the oxygen sensors was bad so I thought I would be out a few hundred bucks. I left my car for a deeper diagnosis and they found it just needed a software update which brought the initial estimate way down. I'm grateful that I found an honest auto repair shop with expert technicians.

Small shop with personal service by Honda experts. They remember and use your first name!read more

Good customer service the work was done correctly my repair was about8 months ago…read more I was given a discount because the part didn't arrive in time so very satisfied.

DONT BRING YOUR CAR HERE! They had my car for months after I said hey think it's the push button…read more...they replaced everything but the push button untill months later did they replace the push button... then left electrical devices hanging out !!! And they never called I had to call them to get an update where they just put me on hold until I hung up multiple times .....terrible service

This place and these people are incredible. Time after time after time they have proven they…read moredeserve my business. I have always been treated right and always feel safe after theyve worked on my vehicle. Unlike other bigger corporate type places, I have always felt like a person and not a number on an invoice. As long as I have a vehicle they will have my business.

Great repair shop. Treated with professional courtesy. Kept me informed on status of repair…read more Worked with my insurance company. Highly recommend this shop!

Spear's has always been helpful and upfront. They have rescued us when we had a dead battery and…read morehelped keep our cars well maintained. We are glad to have them nearby.

I'm traveling from Ga to Ca and broke down on the 40W. Had to have my 2018 Ram 2500 towed. People…read morewere friendly and they found the issue same day. Power brake booster failed and had a complete brake replacement front and rear. They also helped me find a place to stay and even gave me a ride. They understood the stress of someone traveling. That's customer service. They kept me informed and had it repaired the next day. Extremely fair price, they saved me. Highly highly recommended. You will never get this kind of service at a dealership. I'm very blessed to have found Spears Automotive Service. I appreciate this place, thank you, thank you, thank you.

i live is las cruces but this weekend i was was in abq for my cousins birthday party on the way…read morethere my car starts to stall out a bit, luckily i was close to JQ's he helped me self diagnose and i was in and out of there within 30-45 minutes long story short make sure to get an oil change ever couple thousand miles!

Had car towed to JQ's auto because it stopped running. final cost was $200 more than quoted…read moreestimate over phone. Car stopped running less than 1 hour after pick up

Seriously the nicest and best mechanics I know. I had some pretty serious leaks on my BMW and I was…read morefreaking out about it as I just crashed my other car and bought this one used without getting it checked out. They diagnosed the problem and fixed it for the same price of a regular oil change. Not even the price for BMW oil change, a regular oil change. I will never go to another mechanic. 5/5

This place is reliable, affordable, and fast compared to most other mechanics I've been to. Rocky…read morewas friendly and helpful and I was in and out in no time. I'll be going back soon to get my rear brakes done up.