Tips for surviving your experience at this Jiffy Lube location without getting your wallet gouged:
1. Find another Jiffy Lube. Or better yet, a Midas.
2. If you've entered the property, turn around, find another shop to service your vehicle.
3. If you still decide to use this location, ensure that you ask specifically for the check-in tech to disclose ALL upcharges and fees before you sign on their very small, unreadable mobile device (particularly if it's daylight and the sun is shining on the device).
4. According to the manager, there is something called a "service review" where the tech is supposed to go over the status of the vehicle and ALL costs and fees before the work is complete, so that you know what to expect when it comes time to pay. Ensure that fully happens. Simply showing you dirty air filters does not constitute a "service review" and does not meet the intent.
5. If a thorough service review doesn't happen for you, like it didn't happen for me, expect to see upcharges for using synthetic oil and a whopping $25 labor fee (a synthetic oil change was advertised for $99.99, but there was an additional $10 upcharge for using--get this--synthetic oil. It begs the question of what you actually get for $99.99).
6. Expect to pay if any fluids need topping off--$5.99 for an ambiguous amount of antifreeze, which the level annotated on my Vehicle Information Conditions Report printed by the technician said was "Checked and OK" not "Low" or "Requires Attention". Keep in mind that the Vehicle Conditions Inspection is intended to inform the customer about any additional services recommended BEFORE work is agreed to, started and completed.
7. In the event you have the unfortunate experience of not knowing of these charges before you are asked to pay, do not expect the technicians or the manager to be able to explain why, for example, antifreeze would have been added to a vehicle that--according to their inspection--was not required. My tech told me he added washer fluid, not antifreeze, and the manager insisted that I was wrong, even though he could not completely verify a service review was completed. He has video of the tech showing me my air filters, but no audio of the conversation.
8. If you intend to elevate any comments about your experience up the Jiffy Lube chain, be it good or bad, do not expect adequate assistance from Jiffy Lube's corporate reception/customer service team: The contact information on the shop's wall in the waiting area, boasting the company's self-proclaimed excellence at customer service is outdated, and does not have the accurate or current contact information. The current address is reception@myjiffy.com if you care.
Three quasi-positives from the experience:
1. The actual work I anticipated on the vehicle was done cleanly.
2. The efficiency of waiting 1 hr and 10 minutes for an oil change is subjective. That could be considered quick compared to other companies, or it could be considered lenghty. Roll the dice.
3. They honor a military/veteran discount, but you have to ask them twice if they offer it. read more
