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    Firestone Complete Auto Care

    3.1 (25 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    John K.

    I called ahead to ensure this east side location had and could install 4 new tires in my vehicle. Well, they didn't have the tires in stock at this store when I arrived. I am sure the message was conveyed that they would, but they only had them in the Rio Rancho store which added an hour to my drive/wait. The acting manager called ahead for me to decrease my wait time. He was very professional and offered to have someone bring them to the east side, but again, the wait. He also offered discounts on future services. Cool, despite the disappointment. Four stars because I've dealt with them before and this manager who just came on shift was very willing to solve the issue, but my automobile requires hard-to-get tires. Thanks, Diego, for trying so hard.

    265/70/17 A/T, buy 3 get 1 free.
    Dave O.

    I've reviewed other vehicle repair facilities before, and I think the same perspective remains; that's that it's hard to remain fair in these situations. Let's face it, we're usually not happy when dropping hundreds and hundreds of dollars on our vehicles when we'd rather be dropping those same dollars on summer fun. However, as we all know, vehicle maintenance is a necessary evil. So, we obviously want to try and sweeten up that evil a bit, if you will. I give you, Firestone on Juan Tabo! Very clean & professional, nice cordial employees and service & products at a fair price! Maybe not brother-in-law fair, but as fair as one can expect from a commercial establishment. We did not time things well and ended up needing a new set of tires on both of our primary vehicles at the same time. After comparing several prices on the internet, Firestone was right in the mix price wise. Then after calling and getting down to pennies & cents, they did us a solid. John, the very nice young man who seems to be running the show, pulled out the extra discounts to make the large pill easier to swallow. The tires I wanted for my truck were not in stock, but they ran across town to pick them up and were ready to install when we arrived. Naturally there was an up-sell attempt of a few other products and services, but with a very polite and professional approach. It was nice, and easy to say "No, not right now thanks." I really cannot say enough about how easy it was dealing with these guys. I know they offer other services besides just tires, so I think I'll start using these guys for future needs, and I think all of you should too.

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    5 months ago

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    7 months ago

    Brian was extremely knowledgeable & helpful as he assisted me to determine the right tire pressure in my new SUV.

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    1 year ago

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    Lee S.

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I keep driving down Juan Tabo and Glory Be!- there's a Firestone place and they're open 'till 7pm

    Mentioned in 4 reviews

    Read more highlights

    Big O Tires

    Big O Tires

    (46 reviews)

    Eastside

    mark Roberts store manager was a some recommend 10/10 good service good peoples. Fixed my tire no…read moreproblem and helped me out without a bunch of extra costs

    UPdate to my last update. WHEN WILL I LEARN? MAYBE NOW I WILL REMEMBER NOT TO GO TO BIG TIRE FOR…read moreOIL CHANGES? Unfortunately, I did not heed my own advice as posted in 2024. My issue? Going in for synthetic oil changes and being charged 4x's more than quoted specials + coupons. I am so tired of trying to understand their invoicing. And, now I have had it and I vow NEVER TO RETURN. Case in point, They had a March oil change special advertised at $49.99 "$49.99 Healthy Car Special includes: * Full synthetic oil change up to 5 quarts * Free tire rotation * Free alignment check * Free brake check * Free multi-point vehicle inspection * Belts & hoses check * Fluid check * Free windshield wiper fluid top-off* I do get new filters 1 x per year. So how much did my oil change actually cost? $150 plus change === and this is with a supposed $80 discount. Ironically, when I compare this year's oil change to my last one, I was charged $44 for "labor" this year - whereas last year's oil change was $177 with discounts but there was no labor charge. I have my last 2 oil change invoices. They do not do a line by line cost for parts - so I really have no idea what the filters cost. I assume between $50 and $60 each. I lived in Illinois most of my life and had only 2 mechanics. The first one retired and sold his business. The second one, I still call him on occasion for advice. I have been in ABQ 5 years now and still have not found my shop and my mechanic. It is sad and shameful!.

    Brake Masters - Brake Masters #108

    Brake Masters

    (27 reviews)

    Eastside

    1 Star - Deceptive Practices and Unnecessary Repairs…read more I'm writing this review to warn others about what appears to be a pattern of deceptive behavior at this location. Both a friend of mine and I have had nearly identical experiences that suggest intentional manipulation. A Friend's Experience: My friend brought car in for a routine oil change. The car was NOT leaking oil beforehand. After the service, the service advisor claimed the car had a leaky oil pan gasket, and sure enough, the car was suddenly leaking oil. Suspicious of this convenient timing, my friend took the car to Advantage Automotive for a second opinion. Their mechanic discovered that a plug/screw was simply loose--that was the entire problem. The oil pan gasket was in perfectly good condition. My friend spent hundreds of dollars just to discover that the mechanic misled about needing an expensive repair. My Experience (December 9, 2025): I came in for an oil change. My car had NO oil leaks prior to service. Immediately after the oil change was finished, the service advisor told me I had a leaky oil pan gasket--the exact same claim made to my mother. And just like with her car, I found fresh oil stains in my garage that hadn't been there before. The service advisor also claimed I needed a new battery, despite my battery being under 5 years old, functioning perfectly, and showing no physical signs of damage or corrosion. *Update* I had the battery's condition verified by an AutoZone employee - the battery is fine (hadn't been giving me issues at all also). Secondly, engine's oil level is just above the hot end and, after a few days, is not leaking any oil. I think my oil pan was just overfilled. The Pattern is Clear: When the same shop makes the same dubious diagnosis to two people after services where the problem didn't exist beforehand, it's not coincidence--it's a business model. It appears this location may be deliberately creating or misrepresenting problems to generate unnecessary repair business. I cannot recommend this shop to anyone. If you do go here, get a second opinion before authorizing any work beyond what you originally requested. Better yet, find an honest mechanic who won't manufacture problems that don't exist.

    CS owner! no name or contact info? your price gouging is nutts! i have had multiple quotes on this…read morevehicle , then they tried to sell me stuff i didnt need! WHY?? these pads cost 50 to at most 100 for ceramic brakes, turning rotors is minimal. you want to charge 350 minimum on this job for rear pads?? WOW! shady practices when others NEVER stated we needed shocks, oil change. rude upselling practices as stated in many previous customer experiences!!

    Firestone Complete Auto Care - tires - Updated May 2026

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