My wife had her platinum diamond earrings altered here and she's happy with the results. They took…read moredetailed pictures of the original pieces, including the laser inscription on the diamonds, to ensure that the original diamonds were kept. Good communication and text messaging when the item was ready for pick-up. Probably a little more expensive than other less established jewelers, but worth it for the peace of mind.

They replaced a diamond in my tennis bracelet and it turned orange after 6 months. They held onto…read moreit for 4 weeks (told me it was a 2 week wait and I had to contact them to get it back). The manager was the one to repair the diamond after I had pointed the missing spot upon pick up inspection. DO NOT GO HERE

I took in two items of great sentimental value to me. I worried about leaving both (a ring and…read morenecklace) over night. They took wonderful care of them. I can't even tell the ring was sized up. The necklace, which had snapped has been repaired flawlessly. And, all work was done at a reasonable price. Thank you.

Believe it or not. I went back to the same store to get more. They did move and it's different in…read morelook but same quality and same amazing staff. 251 Greece ridge center Dr instead 354 Greece ridge center Dr. Thank you Mimi and Haidy for your help to pick a suitable and affordable pieceS. Yes, I got three pieces this time.

Second time at Kim Dao. First time at this location…read more Definitely an upgrade in physical store. Larger space, better lighting and more display cases. Also felt very safe as they buzz you in the front door and have plexiglass on top of all their display cases (Covid precautions). Once again, I didn't buy any jewelry from them. But I had them polish my platinum wedding band for an upcoming reception / photoshoot. The lady was friendly and told me the price upfront $10.80. She charged me $10 and it took them 5 minutes to make the ring shiny and appear new again. I know polishing platinum is prolly not a good thing repeatedly, but I plan on doing it just this one time. Anyways, I wouldn't hesitate to go to Kim Dao for all your jewelry needs.

Expert jeweler...gave me an option to repair when every other jeweler I visited in Roc said they…read morecouldn't do anything. 10/10 Highly recommend. Will be sending people to this business in their time of need.

I have had several pieces of jewelry repaired (engagement ring, necklace and bracelet) and it was…read moredone expertly and flawlessly. They were not easy repairs and they look brand new. I can't recommend them enough. There's also a beautiful selection of items in the store.

Dennis is great to work with, and I've used his services for years now. He's one of the very few…read morepeople in this area who will deal with silver when it comes to repairs or custom work. He's very knowledgeable about gems and stones, and I have had him make me several pieces of custom jewelry. He does great quality work and will give you an honest opinion about what will work and what won't. His prices are very reasonable. His wife creates nice quality beaded jewelry, showcased in the shop as well.

I strongly recommend Heritage Jewlers for whether you are looking for wedding/engagement rings or a…read morenew watch. The staff were very helpful and knowledgeable and the atmosphere was relaxing. I resently purchased a Mens watch made exclusively by Heritage and the price and quality are top notch. AAA+

Really disappointed. I purchased my wife's engagement ring from Heritage in 2010. Vince was such a…read morepleasure to work with that I returned to purchase the matching band shortly after. We were told that since we purchased the rings there that they were under warranty as long as we had them cleaned and inspected every 6 months, but were never given any paperwork on this warranty (I guess this is where we went wrong). We have been getting the cleanings and inspections as we were advised to do and no one has asked us for warranty paperwork. We had the rings resized and soldered together in July of 2016. A small diamond in the setting fell out so we brought the ring in for repair in early January 2017. We were told that we needed to bring something in showing that the ring was cleaned and inspected in the last 6 months. So, we brought in our receipt from the resizing and soldering. Tim told us that this was not the correct paperwork and that we should have a pamphlet where they sign each time the ring is cleaned and inspected. I asked if I could have the pamphlet to get signed for future cleanings to make sure there is no issue on the future and Tim just kept saying that our ring isn't warrantied. At the end of our discussion we were given the ring and not charged for the service of replacing the stone and Tim said he would look into putting the warranty paperwork together and we could return a week later to pick it up. A week later I stopped by the store to see if the paperwork was ready and I was told Tim was on vacation for the week and the paperwork was not prepared for me (I'm guessing he probably knew he would be on vacation all week when he told me to pick up the paperwork this week). I was annoyed, but I was patient and just called the following week. When I spoke with Tim on the phone he told me that he would not be giving me the paperwork. He also explained that they warranty their rings now, but didn't do that at the time I purchased the ring. This whole experience left me feeling quite perturbed that I had been jerked around by Tim for a couple weeks. I was also disappointed to find that the warranty that I thought I was purchasing along with my ring by going to a local jeweler was non existent. I raved about Heritage since the day I bought my wife's engagement ring. This will no longer be the case for this jewelry store that doesn't plan to take care of an old customer in the future.

Came here to get my watch resized and battery replaced. They did it on the spot for $25. Awesome,…read moreFriendly, fast, local business what more could you ask for?

Excellent service and great price. Came in for some repair/polishing and Mike did an amazing job…read more My moms wedding ring will be going in soon for repair.

This has been a local jewelry store my mother started going to many years ago. It's a small family…read moreowned business with a great couple. Wendy is the salesperson and is very friendly and knowledgeable. Tim, who is the craftsman is able to make many different types of jewelry from rings, bracelets, and necklaces. I bought my custom made wedding ring here many years ago. It was a great ring and very pretty. My wife was very excited when she received it. I'm looking to get a bracelet done for my wife soon. I hope they will be able to stay there for many more years but as they are getting older, the chances they will be there is diminishing. So get there while you can and enjoy there amazing service!

Just had my wife's wedding rings fixed after she had them cut off of her finger about five years…read moreago due to swelling. I received them back looking as beautiful as the day I purchased them.

I had a great experience at Palazzo Jewelers. The selection is beautiful and the value is…read moreexcellent, but what really stood out was the service. John was incredibly helpful, knowledgeable, and patient. His expertise made the entire process easy and enjoyable. Highly recommend working with him if you're shopping here.

My wife has relied on the Palazzos for jewelry repair on her engagement ring over the years, and I…read moremade a purchase for her there, because of their integrity. It just occurred to me that I should show my gratitude. John O'Neill