Lovely customer service. Owner kept in touch by text, and took the time to explain why what I…read morerequested (polishing of diamond and Jade) could not happen for technical reasons related to the design of my ring. She also educated me that semi precious stones grew doll over time, and they could not be restored to their original shine. She advised not wearing the ring every day anymore. Nonetheless, the diamond replacement was perfect, and the quality of the work was high. It also cost only $60!

We have been customers of Stefan Otters for over 35 years, and they are like family to us. Just…read morerececently, because of an accident, my diamond wedding ring had to be cut in half. Stefan magically reubuilt it and restored it to looking even more beautiful than beore! (this was no easy task!). He is a genius at his craft! The expense was very reasonable and saved me from buying a whole new ring! Mariela is wonderfully kind and so easy to work with, wanting each customer to be totally happy and satisfied with their jewelry needs. Stefan Otters - a trusting, reliable family owned business which we in Rochester are so fortunate to have!

I had a great experience at Palazzo Jewelers. The selection is beautiful and the value is…read moreexcellent, but what really stood out was the service. John was incredibly helpful, knowledgeable, and patient. His expertise made the entire process easy and enjoyable. Highly recommend working with him if you're shopping here.

My wife has relied on the Palazzos for jewelry repair on her engagement ring over the years, and I…read moremade a purchase for her there, because of their integrity. It just occurred to me that I should show my gratitude. John O'Neill

George is the best in the business. He can do anything. He is the Jewelers jeweler. Been going over…read more30 years.

I was looking for a place to get a bracelet and necklace engraved and Trilliant Jewelers was highly…read morerecommended. I did not want want to go to a big chain jeweler. The place is set back in a strip mall with plenty of parking. The store is small but cute. They have a handful of counters with jewelry. I have a Tiffany's bracelet that was engraved over a decade ago that had faded. The nice lady help me decided on the font of the bracelet. I also have a Tiffany's necklace I wanted to have a pawprint engraved. Unfortunately they can only do letters and numbers when engraving. She did show me that I can get jewelry etched on in. In the end I decided on a singular letter for the necklace. The pieces I brought in were small and dainty. I was called a week later when it was all done. The pieces came out beautifully. I am so happy with the results. It was only $15, so affordable. I highly recommend Trilliant Jewelers.

I have had several pieces of jewelry repaired (engagement ring, necklace and bracelet) and it was…read moredone expertly and flawlessly. They were not easy repairs and they look brand new. I can't recommend them enough. There's also a beautiful selection of items in the store.

Dennis is great to work with, and I've used his services for years now. He's one of the very few…read morepeople in this area who will deal with silver when it comes to repairs or custom work. He's very knowledgeable about gems and stones, and I have had him make me several pieces of custom jewelry. He does great quality work and will give you an honest opinion about what will work and what won't. His prices are very reasonable. His wife creates nice quality beaded jewelry, showcased in the shop as well.

Joanne made our experience very enjoyable. My wife and I both picked out bracelets for each other…read morefrom her amazing selection. We highly recommend.!!

beware of misleading advertising which ran all month NOV 2025, was for 40% off storewide with…read morelimited exceptions. Dec 1st 2025 add was for 20% off with an additional 25% off (for purchase of $1500 +). The kicker is that the small print indicates the additional 25% is off of the original price less sale of 20% off and not stacked on top of the 20% for a total of 45% off. This is disclosed in the small print but to the average consumer you would deduce that you are getting a better deal this month at 45% off. due to the large print of the ad. If you do the math the end result is the 20% then 25% off is the same net effect as the prior month 40% off.

My fiancé and I walked around the mall looking for wedding bands and walked into The Source, which…read moreis a beautiful store! as our last stop. We were very warmly greeted by an employee named Rochelle. She asked what we were looking for and was so excited and jumped at the chance to help us choose our wedding bands. When we couldn't find exactly what we wanted for my fiancé, she showed us the option to make a custom ring and even helped us build one for him. We found one for me right away. I needed my engagement ring resized as well and she was happy to help with that too! Rochelle was so knowledgable, but talked to us without making us feel dumb. Very personable and relatable too! Overall we had a wonderful experience with her and wish her the best. As we walked out, with huge smiles on our faces, we were just as happily sent off by another employee. Thank you Rochelle for all of your help!

I had my wedding band resized here. Very friendly, does excellent work, and prices are great. My…read moreitem was not ready on the date quoted, but I didn't mind too much because these things happen... but I'd recommend calling before you go to pick up your item if you're having something fixed/resized. I felt confident that he would do great work after reading several positive reviews on other review sites, and I was not disappointed. Not only was the sizing perfect, but the ring was sparkling clean and transformed from its original appearance (it was an estate piece). If I ever need jewelry repair services again, I will come back for sure.

Friends of ours recommended we go to Laufer & Tweet to work with Jerry Laufer for our wedding…read morebands. Initially we thought we wanted something custom-made for my husband's band, to incorporate symbols and motifs. Jerry's custom work is exquisite, so if this is the direction you want to go in, then Laufer & Tweet is the jeweler for you. In the end, we went with plain bands that he ordered from a catalog for us -- and if this is the direction you want to go in, then Laufer & Tweet is ALSO the jeweler for you. Customer service is fantastic -- down to earth and real ... absolutely no looking-down-the-nose-snootiness here, as we felt from other jewelers we visited. Pricing is real and honest -- versus inflated and unreasonable. I also ended-up buying a beautiful pair of dangle-y, sparkly earrings from Jerry that he let me take home to try with my dress before purchasing -- that speaks volumes about Jerry. Fair, authentic, and impressively talented!

I think that many of us, men anyway, have a certain level of anxiety, when entering a jewelry…read morestore. I recently decided to get my girl a somewhat significant sparkly gift and embarked on a quest to find the perfect thing. Charisma was the first store that I went to and, after visiting several others, both large and small, I returned to Charisma to make it the last. Hali did a wonderful job helping me understand the options and find the perfect combination of stone and setting... At a more reasonable price than the other stores that I visited. She made the process enjoyable. Charisma also offered a trade in on a (possibly cursed) wedding set that exceeded the best competitive offer by about 40%. If you're making a major shiny thing purchase I definitely recommend shopping around... But make Charisma you first stop because I'm guessing that you might return to make it your last stop as well.

When it comes to finding an honest jewelry store where you can buy quality diamond rings look no…read morefurther than Charisma Jewelers! Thank you for a great selection of diamond rings and staff that is almost as excited as you are to find that just right ring!! I love all the rings that I have purchased at Charisma Jewelers and I love coming in and bringing my daughter and grand daughter when they are thinking of getting a ring for themselves. Thank you Hallie and Lisa for your advice on my latest purchase!