Great place to service your car! I was greeted immediately when I pulled into the service area, the…read moreService Advisors were very knowledgable and courteous. Thanks to North Georgia Auto Brokers for getting the car serviced quickly.

Sold warranty that was worthless , won't pay on lifted truck they sold , didn't refundread more

Bought a 2008 Honda Civil with 100K miles. Great price. Great car. I keep the oil changed and the…read moreonly unexpected expense was two new tires. I would buy from them again but this may be my "forever car."

I am so honored to be this business' first review!!!!…read more Though it took a month to share my experience, I was really loss for words at how much I fell in love with MSincos and the owner, Marcel. My son had a terrible accident on 285 that left his car totaled in May of this year. And, of course, my insurance company low balled the payout for the total loss of the vehicle. I had spent over $4K in rental car fees with Enterprise as I searched feverishly for a replacement car for him but ran into so many shady dealers until Cargurus brought me to MSincos in July. My son and I drove quite a distance to Marcel's car lot and test drove a couple RAV4s. I was really shocked at Marcel's kind and honest demeanor and immediately, I knew this was the place and the person I wanted to do business with. My son liked him too which doesn't come easy (lol). I can't tell you how many texts and phone calls Marcel fielded in trying to help me but it was a lot ! He never changed his approach in dealing with us the way he would want someone to deal with him. Needless to say, I fell in love with this man's heart in the process and consider him a friend. We settled on a 2013 RAV4 XLE that was loaded with all the features my son wanted and one that Marcel just threw in upon request! Marcel gave me a great, no hassle, deal and he has earned a customer for life. I drove the car home in pouring rain and it was such a smooth ride - likely the only time I'll drive it because my son never lets me drive his car even though I paid for it . I still call or text Marcel occasionally just to say hello because I never want to lose touch with him. He's a lovely person and could teach the industry quite a bit of wisdom in creating happy car buying experiences. Never have I been so at ease about a vehicle purchase. Please go see him if you're looking for a car and give him a hug from Alicia . Thank you Marcel - this family adores you and will never forget how you treated us. You're family now

I had a great experience purchasing my vehicle from Big Zo Auto Sales, from beginning to end of the…read moredeal. He walked me through every step of purchasing my vehicle. I had a particular vehicle that I wanted for my kids and I and he was able to get me just that and within my price range & expectations! Mr. Okusanya is very knowledgeable, patient & professional with what he does when. it comes to the car business. Not to mention top tier customer service and great vehicles @ affordable prices, very honest guy. Unlike some others I've encountered before him. I will most definitely be purchasing more vehicles from him! Definitely I'm giving five stars ,10/10 recommend

bought a vehicle from dealer and he refused to process paperwork wont pick up my calls an basically…read moredisappeared on me

My son bought his first car here; I only witnessed the pick up…read more There was little pressure for add-ons, etc and no negative feedback when he declined. Paperwork was straight forward (typical back and forth from Sales to Finance, etc though)

Extremely Disappointing and Unprofessional Experience…read more My experience at Stone Mountain Volkswagen was unacceptable and unprofessional from start to finish. My initial interaction was with a sales representative named David, whose communication style was condescending and dismissive. During our conversation, he told me I should "stay in my lane" because I do not work in finance. That comment was not only inappropriate, it was uninformed. I had to explain that I hold an MBA, previously worked in banking for 12 years, and currently work for a company that provides business accounting software. His tone and remarks reflected poor customer service and a lack of basic respect. I left the dealership due to this interaction. Afterward, I was contacted by the Sales Manager, Brandon, who apologized and asked me to return so they could "make it right." I agreed and returned with my boyfriend. We were then seated with Ishmael, who handled negotiations professionally. We clearly stated that if the deal could be finalized at $46,500 out the door, we would move forward immediately. Ishmael took the offer to Brandon, who initially agreed to the terms. However, that agreement was retracted once Brandon learned I would be using my credit union. At that point, Brandon stated the dealership would only honor a higher price ($46,900) if I used their preferred lender, whose APR was significantly higher than my credit union's. This practice raises serious concerns. Under Georgia consumer protection and auto sales laws, buyers have the right to: *Use their own lender or credit union *Receive transparent pricing *Avoid tied selling, where pricing is contingent on using a specific financing source *Be free from bait-and-switch tactics or deceptive trade practices Conditioning a negotiated price on the use of a higher-interest, dealer preferred lender is ethically questionable and potentially violates Georgia's Fair Business Practices Act, which prohibits unfair or deceptive acts in consumer transactions. This dealership had multiple opportunities to correct the situation and failed. The apology did not align with the actions that followed. I would strongly caution other buyers to: *Get all pricing in writing *Be prepared for pressure around financing *Know your rights under Georgia auto sales laws Based on my experience, I cannot recommend Stone Mountain Volkswagen. Respect, transparency, and ethical dealings were clearly lacking.

My review for Queen Motors is long overdue. I remember I didn't want to write one right away…read morebecause I wanted to see if I would have any problems with my vehicle, but time has flown by! I purchased a vehicle from here a few years ago. I was nervous about buying from a small dealership where you'd pay straight cash because I'd heard it's always best to use a well known, large dealership. However, the car I was purchasing was double at big Honda dealerships. When I purchased the vehicle, I did notice an issue and took it right back. However, Queen Motors had no issue with fixing the problem. I do recommend Queen Motors. My car runs great, and I have no complaints. I do wish they would have washed it for me when purchasing it. The car wasn't dirty at all, I just wanted to drive off the lot with the tires shining, etc. But hey, you get what you pay for. As with any small mom & pop dealership, just make sure you go to a mechanic who can check the car out, and you'll be fine!

I called on a Toyota Sequoia and the gentleman answered the phone and answered my questions . After…read morethat he took videos for me of the underneath side of the vehicle as well as sent me the Carfax . Due to the location of where the vehicle had originally been it's whole life I chose not to further inquire on the vehicle. However, the communication via CarGurus back and forth was excellent at all times and much appreciated. I would recommend based on this. Randy

When it was Carey Paul Honda, it was a great place to but and have your vehicle services. Now under…read morenew leadership, service drags, takes forever to get a status check on your vehicle, and charge premium prices for servicing. Please, when my vehicle finishes its earthly journey, I will never buy a Honda again.

I'd give them zero stars if I could---DISHONEST!…read more We had been having issues with our Honda pilot that we thought was recall related so we had taken it to Gwinnett Place Honda for a diagnosis. Battery check came back "good" but problem was not solved. (Battery is about a year old for context) -So we took it for a 2nd opinion at Stone Mountain Honda. Battery check came back "bad" and we were charged a $200 diagnostic fee. Told to replace it, etc. Spoke with Adrian who was defensive and abrupt to both my husband and I. -I wasn't comfortable paying $200 for a battery diagnostic fee considering it had just checked out at another dealer and I found it very suspect. I went to have it checked at AutoZone for a battery check there immediately right after. The AutoZone gentleman helping me was very informative and gave me a printout showing there was nothing wrong with my battery and it was "Good" He also shared with me that "at least ONCE a week he has a customer come over that has been to Stone Mountain Honda with a "bad battery diagnosis" and comes to find out there's nothing wrong with their battery when they do the report there at Autozone. We won't ever go back to Stone Mountain Honda again and would caution anyone needing dealer appropriate service to look elsewhere.

Stay away!!!!!! terrible company and they will rip you off they have terrible cars and you do not…read morewant to buy from them trust me!!!! Stay Away!!!!

I would stay away from this dealer if I was you. I negotiated a car from the website here and…read moretrusted them by sending the check first. Big mistake; totally different car almost trashed And still waiting for the money

Please look at the real reviews and not the ones they make thereselfThis place is an absolute scam…read more I bought a car from this dealership that they swore up and down was in excellent condition. Not even a week later, the engine completely gave out. After taking it to a trusted mechanic, I was told the motor was in terrible shape and should have never been sold in that condition--especially not at the price I paid. The dealership clearly either didn't inspect the vehicle at all or worse--they knew and sold it anyway. When I contacted them to resolve the issue, they were completely unhelpful, rude, and unwilling to take any responsibility. It's obvious they only care about making a quick sale, not about being honest or doing right by their customers. I feel completely ripped off and misled. Avoid this place like the plague unless you enjoy being lied to and stuck with a worthless vehicle. I wouldn't recommend this dealership to my worst enemy.

This place is definitely a joke. If your intentions are not to get scammed by a car dealer which is…read morealready a difficult task due to all the dishonest car dealers around this one has got to be the absolute worst. They included tags in the deal and refuse to provide them. It has been several months with no recourse or even a bit of consideration. I have had to reach out to a lawyer to try to rectify the situation. If you are not looking to spend extra money on a lawyer, I wouldn't stop here these people are a scammers and a big fat joke!! Totally worthless!! I wish I could give 0 stars because they don't deserve not a one!!!