Purchased a 2019 Ridgline I had seen on line. It had over 30 pics in the add so we made the drive…read more We drove 1 hour 45 minutes to see the truck. It was as advertised. We we're greeted by sales professionals and walked out to the vehicle. We drove it then went inside. No pressure and outstanding finance Dept. No pressure to buy a warranty as well. Easiest purchase ever. If your looking for a exotic ride or just a nice upper end vehicle, check them out before you buy anywhere else. Highly recommend this awesome dealership.

Worst experience of my life. Please have someone check your vehicle out through and through and…read moreplease don't let anyone there tell you that you have a 30 day lot warranty.

My son bought his first car here; I only witnessed the pick up…read more There was little pressure for add-ons, etc and no negative feedback when he declined. Paperwork was straight forward (typical back and forth from Sales to Finance, etc though)

Extremely Disappointing and Unprofessional Experience…read more My experience at Stone Mountain Volkswagen was unacceptable and unprofessional from start to finish. My initial interaction was with a sales representative named David, whose communication style was condescending and dismissive. During our conversation, he told me I should "stay in my lane" because I do not work in finance. That comment was not only inappropriate, it was uninformed. I had to explain that I hold an MBA, previously worked in banking for 12 years, and currently work for a company that provides business accounting software. His tone and remarks reflected poor customer service and a lack of basic respect. I left the dealership due to this interaction. Afterward, I was contacted by the Sales Manager, Brandon, who apologized and asked me to return so they could "make it right." I agreed and returned with my boyfriend. We were then seated with Ishmael, who handled negotiations professionally. We clearly stated that if the deal could be finalized at $46,500 out the door, we would move forward immediately. Ishmael took the offer to Brandon, who initially agreed to the terms. However, that agreement was retracted once Brandon learned I would be using my credit union. At that point, Brandon stated the dealership would only honor a higher price ($46,900) if I used their preferred lender, whose APR was significantly higher than my credit union's. This practice raises serious concerns. Under Georgia consumer protection and auto sales laws, buyers have the right to: *Use their own lender or credit union *Receive transparent pricing *Avoid tied selling, where pricing is contingent on using a specific financing source *Be free from bait-and-switch tactics or deceptive trade practices Conditioning a negotiated price on the use of a higher-interest, dealer preferred lender is ethically questionable and potentially violates Georgia's Fair Business Practices Act, which prohibits unfair or deceptive acts in consumer transactions. This dealership had multiple opportunities to correct the situation and failed. The apology did not align with the actions that followed. I would strongly caution other buyers to: *Get all pricing in writing *Be prepared for pressure around financing *Know your rights under Georgia auto sales laws Based on my experience, I cannot recommend Stone Mountain Volkswagen. Respect, transparency, and ethical dealings were clearly lacking.

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only…read moreabout the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda!

I just moved here and needed to get my oil changed. I read the reviews - mostly bad - for the…read moredealership in Stone Mountain and was concerned but decided to get an appointment anyway. Got there early and my technician was still at lunch, but another man assisted in checking me in. When Mr. Z (my assigned technician) returned he came to introduce himself. Shortly thereafter he came to tell me there was a problem with my coolant system which was discovered when they put the car on the lift. The first diagnosis was dreadful but he said they would investigate further. Shortly thereafter he came back in a celebratory mood, and said that the problem was not as severe as first anticipated. Ultimately, the repairs only took slightly longer time than I had expected just for the oil change. I was told of everything that was happening and could not have been treated more cordially. The only reason I am not giving the 5th star is that the waiting room is shabby and needs a good redo at some point. Otherwise, as to the service done, I am VERY pleased. Thank you Mr. Z.

My review for Queen Motors is long overdue. I remember I didn't want to write one right away…read morebecause I wanted to see if I would have any problems with my vehicle, but time has flown by! I purchased a vehicle from here a few years ago. I was nervous about buying from a small dealership where you'd pay straight cash because I'd heard it's always best to use a well known, large dealership. However, the car I was purchasing was double at big Honda dealerships. When I purchased the vehicle, I did notice an issue and took it right back. However, Queen Motors had no issue with fixing the problem. I do recommend Queen Motors. My car runs great, and I have no complaints. I do wish they would have washed it for me when purchasing it. The car wasn't dirty at all, I just wanted to drive off the lot with the tires shining, etc. But hey, you get what you pay for. As with any small mom & pop dealership, just make sure you go to a mechanic who can check the car out, and you'll be fine!

The new service manager. Chris is a ROCKSTAR!!! I've had issues with Ford before but since he has…read moretaken over it went from a 1 to 10 star. They were punctual, kept me updated and made sure that I was taken care of. The wait time was little to none and his new team understood the assignment of CUSTOMER SERVICE. Well done!!! 10 out of 10 highly recommend

Horrible experience with Five Star Ford dealership…read more No hospitality in greeting. Waiting area grimy. Bathroom filthy. The sarcasm from the service advisor was the most unprofessional. Prices outrageous. Never again.

Bought my son his first car from here and it's been 6 months since. Perfect experience and i've…read moreworked for big name dealerships before and this was an easy going purchase as well as the car being in great condition.

Please, please, please, do not purchase from this establishment if you are not prepared to take the…read morevehicle directly to a trusted mechanic and pay additional money for whatever repairs may be needed. These gentlemen were not forthcoming with the vehicles issues, and after swindling me out of a down payment and extra 1,000 to the price of vehicle, they just take your money knowing stuff are wrong with cars

Great place to service your car! I was greeted immediately when I pulled into the service area, the…read moreService Advisors were very knowledgable and courteous. Thanks to North Georgia Auto Brokers for getting the car serviced quickly.

Sold warranty that was worthless , won't pay on lifted truck they sold , didn't refundread more

Don't do work for this guy he bounces checks on you and doesn't hold up for the money.read more

If I could give this 0 or negative stars, i most definitely would. This man sold a car to me with…read moreno tag and title back in 2015, he cashed our check and we never heard from him again. I am having so many issues now, paying a loan for a car I cant drive, had to get a title bond for the car and now having to pay over 2000 in taxes on the car. It's ridiculous. Definitely am Filing Charges

I purchased my KAR from Myles Mitchom at KARATL and it was a 5 Star experience !!! I have never…read morebrought a car without physically seeing it and driving it before it was mineBut believe me Myles is a pro a KAROLOGIST and he delivers what he promises and I strongly recommend KARATLmy Infiniti FX37

From the owner: KAR Atlanta is a boutique pre-owned car dealership. We specialize in providing 'a simply good…read moreKAR-buying experience' to individuals and families who want top-quality, late-modeled vehicles without the hassle that traditionally comes with purchasing one. Give us a click or call, tell us what you want and we will take it from there. It's just that simple...we call it #KARology.

Bought a 2008 Honda Civil with 100K miles. Great price. Great car. I keep the oil changed and the…read moreonly unexpected expense was two new tires. I would buy from them again but this may be my "forever car."

I am so honored to be this business' first review!!!!…read more Though it took a month to share my experience, I was really loss for words at how much I fell in love with MSincos and the owner, Marcel. My son had a terrible accident on 285 that left his car totaled in May of this year. And, of course, my insurance company low balled the payout for the total loss of the vehicle. I had spent over $4K in rental car fees with Enterprise as I searched feverishly for a replacement car for him but ran into so many shady dealers until Cargurus brought me to MSincos in July. My son and I drove quite a distance to Marcel's car lot and test drove a couple RAV4s. I was really shocked at Marcel's kind and honest demeanor and immediately, I knew this was the place and the person I wanted to do business with. My son liked him too which doesn't come easy (lol). I can't tell you how many texts and phone calls Marcel fielded in trying to help me but it was a lot ! He never changed his approach in dealing with us the way he would want someone to deal with him. Needless to say, I fell in love with this man's heart in the process and consider him a friend. We settled on a 2013 RAV4 XLE that was loaded with all the features my son wanted and one that Marcel just threw in upon request! Marcel gave me a great, no hassle, deal and he has earned a customer for life. I drove the car home in pouring rain and it was such a smooth ride - likely the only time I'll drive it because my son never lets me drive his car even though I paid for it . I still call or text Marcel occasionally just to say hello because I never want to lose touch with him. He's a lovely person and could teach the industry quite a bit of wisdom in creating happy car buying experiences. Never have I been so at ease about a vehicle purchase. Please go see him if you're looking for a car and give him a hug from Alicia . Thank you Marcel - this family adores you and will never forget how you treated us. You're family now