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    Five Star Ford Stone Mountain

    2.5 (126 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Five Star Ford Stone Mountain

    Auto general diagnosis

    Auto light repair

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    Had new struts installed and alignment done to spec.

    I'm now having to take my truck to a body shop 7 months after getting it back because the collision center never fully repaired it from an accident I had in 12/2/2024. I was ran off the road and hit a curb, they fixed the damage from the car hitting me, but didn't fix the issue from where the wheel hit the curb, causing the passenger front tire to scrub the wheel well liner and eventually ripping it out. I had it reinstalled a few times by a mechanic and I even took it back to Five Star to get them to repair it and the explanation that was given to me by Carl, "my tires are bigger than before" and then "there's nothing else we can do". I bought the same size wheels and tires, so I know that isn't the problem. Now I'm having to take it to a different shop to get it repaired and they showed me that there is still damage underneath that needs to be addressed. I would never take my truck back to Five Star Ford, even for an oil change. I wouldn't even buy a vehicle from the lot. I even have a recall on the brake booster, but I'm definitely taking it to a different dealership to have that addressed. Terrible business! Against my better judgement, I brought my truck back to this place to have them try to fix it again, because they never did the alignment after my accident 9 months ago. I was NEVER told they didn't do the alignment, even though they billed my insurance company for it. It wasn't until today 9/12, that I was told they didn't the alignment, but couldn't get it to spec because my truck is lowered. All I've gotten were excuses why they couldn't repair my truck. I'm finished with this place. I'll go to Loganville Ford before I ever think of Five Star Ford, I'm tired of getting the runaround. I WOULD GIVE ZERO STARS IF I COULD, NEVER USE THIS PLACE TERRIBLE BUSINESS! Finally, my truck is fixed, no thanks to the lies told by the general manager of Five Star Ford. I was told they couldn't get my alignment to spec because of the way it was lowered. All I needed was new struts, I took it to a different body shop who had no trouble getting it to spec and was told that they didn't know what they were doing. So, after over nine months of getting it back from Ford, it's fully repaired, so ZERO STARS FOR FIVE STAR FORD!

    My new truck
    Jim H.

    Great experiences at the service department and buying experience was easy, quick and helpful. Ask for Justin Johnson and tell him Jimmy Hendricks sent you. He will have your new car or truck waiting for you.

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    5 months ago

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    6 months ago

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    26 days ago

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    8 months ago

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    2 years ago

    I'm being on this place many times employees they very rude I would not recommend this place plus they like to lie when services my truck

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    2 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    6 years ago

    Mark Ridolfi was an amazing sales person to work with. I'll be recommending everyone I know. Good people, good business

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    Review Highlights - Five Star Ford Stone Mountain

    This crew went above and beyond to help us get in to our new Expedition.

    Mentioned in 2 reviews

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