My son bought his first car here; I only witnessed the pick up…read more There was little pressure for add-ons, etc and no negative feedback when he declined. Paperwork was straight forward (typical back and forth from Sales to Finance, etc though)

Extremely Disappointing and Unprofessional Experience…read more My experience at Stone Mountain Volkswagen was unacceptable and unprofessional from start to finish. My initial interaction was with a sales representative named David, whose communication style was condescending and dismissive. During our conversation, he told me I should "stay in my lane" because I do not work in finance. That comment was not only inappropriate, it was uninformed. I had to explain that I hold an MBA, previously worked in banking for 12 years, and currently work for a company that provides business accounting software. His tone and remarks reflected poor customer service and a lack of basic respect. I left the dealership due to this interaction. Afterward, I was contacted by the Sales Manager, Brandon, who apologized and asked me to return so they could "make it right." I agreed and returned with my boyfriend. We were then seated with Ishmael, who handled negotiations professionally. We clearly stated that if the deal could be finalized at $46,500 out the door, we would move forward immediately. Ishmael took the offer to Brandon, who initially agreed to the terms. However, that agreement was retracted once Brandon learned I would be using my credit union. At that point, Brandon stated the dealership would only honor a higher price ($46,900) if I used their preferred lender, whose APR was significantly higher than my credit union's. This practice raises serious concerns. Under Georgia consumer protection and auto sales laws, buyers have the right to: *Use their own lender or credit union *Receive transparent pricing *Avoid tied selling, where pricing is contingent on using a specific financing source *Be free from bait-and-switch tactics or deceptive trade practices Conditioning a negotiated price on the use of a higher-interest, dealer preferred lender is ethically questionable and potentially violates Georgia's Fair Business Practices Act, which prohibits unfair or deceptive acts in consumer transactions. This dealership had multiple opportunities to correct the situation and failed. The apology did not align with the actions that followed. I would strongly caution other buyers to: *Get all pricing in writing *Be prepared for pressure around financing *Know your rights under Georgia auto sales laws Based on my experience, I cannot recommend Stone Mountain Volkswagen. Respect, transparency, and ethical dealings were clearly lacking.

Purchased a 2019 Ridgline I had seen on line. It had over 30 pics in the add so we made the drive…read more We drove 1 hour 45 minutes to see the truck. It was as advertised. We we're greeted by sales professionals and walked out to the vehicle. We drove it then went inside. No pressure and outstanding finance Dept. No pressure to buy a warranty as well. Easiest purchase ever. If your looking for a exotic ride or just a nice upper end vehicle, check them out before you buy anywhere else. Highly recommend this awesome dealership.

Worst experience of my life. Please have someone check your vehicle out through and through and…read moreplease don't let anyone there tell you that you have a 30 day lot warranty.

My review for Queen Motors is long overdue. I remember I didn't want to write one right away…read morebecause I wanted to see if I would have any problems with my vehicle, but time has flown by! I purchased a vehicle from here a few years ago. I was nervous about buying from a small dealership where you'd pay straight cash because I'd heard it's always best to use a well known, large dealership. However, the car I was purchasing was double at big Honda dealerships. When I purchased the vehicle, I did notice an issue and took it right back. However, Queen Motors had no issue with fixing the problem. I do recommend Queen Motors. My car runs great, and I have no complaints. I do wish they would have washed it for me when purchasing it. The car wasn't dirty at all, I just wanted to drive off the lot with the tires shining, etc. But hey, you get what you pay for. As with any small mom & pop dealership, just make sure you go to a mechanic who can check the car out, and you'll be fine!

Bought my son his first car from here and it's been 6 months since. Perfect experience and i've…read moreworked for big name dealerships before and this was an easy going purchase as well as the car being in great condition.

Please, please, please, do not purchase from this establishment if you are not prepared to take the…read morevehicle directly to a trusted mechanic and pay additional money for whatever repairs may be needed. These gentlemen were not forthcoming with the vehicles issues, and after swindling me out of a down payment and extra 1,000 to the price of vehicle, they just take your money knowing stuff are wrong with cars

I purchased a 2012 Chevy Malibu on Wednesday August 14th for 3200$ by Friday the check engine light…read morehad come on. I was told the cars engine and transmission were in great condition and road ready. These men sat in my face and lied about the condition of the car with my 6 month old daughter in my lap KNOWING I was purchasing this vehicle to get my daughter around. With the car being used I paid 500$ for a tune up which included an oil change, radiator flush, new spark plugs and coils. This did nothing. The car would not even accelerate. I lost out on 3700$ in less than 3 days. I contacted them about the check engine light and I was told by Frank( the owners brother and business partner ) that the owner was out of the country but would be returning Saturday at 2pm & to call then . I called the owner from 2pm-11pm and was ignored. I finally spoke with owner Tuesday morning and was told he had just returned from Canada and would call me in an hour when he returned to the offic. No call back . I eventually had the car towed to the lot and he was not even there. It took 2 hours for him to arrive & admitted the car was not road ready and had mechanical issues previously. He would not give me my money back or another vehicle he simply walked off and left me and my daughter outside in 95 degree weather. DO NOT BUY FROM THESE PEOPLE! They sell junk cars that look good on the outside but TRASH on the inside. They are complete SCAM ARTIST! I worked so hard to save this money up only for it to go to waste. I pray this doesn't happen to anyone else! The owners name is Festus Fapohunda & his partner/brothers name is Frank.

HORRIBLE! Do not buy anything from these crooks they sale junk cars and over charg for them!…read moreCharged me for title and registration fees but didn't even put them in! CAR STARTED GIVING ISSUES THE SAME DAY OF PURCHASE!

Stay away!!!!!! terrible company and they will rip you off they have terrible cars and you do not…read morewant to buy from them trust me!!!! Stay Away!!!!

I would stay away from this dealer if I was you. I negotiated a car from the website here and…read moretrusted them by sending the check first. Big mistake; totally different car almost trashed And still waiting for the money

Don't do work for this guy he bounces checks on you and doesn't hold up for the money.read more

If I could give this 0 or negative stars, i most definitely would. This man sold a car to me with…read moreno tag and title back in 2015, he cashed our check and we never heard from him again. I am having so many issues now, paying a loan for a car I cant drive, had to get a title bond for the car and now having to pay over 2000 in taxes on the car. It's ridiculous. Definitely am Filing Charges

Please look at the real reviews and not the ones they make thereselfThis place is an absolute scam…read more I bought a car from this dealership that they swore up and down was in excellent condition. Not even a week later, the engine completely gave out. After taking it to a trusted mechanic, I was told the motor was in terrible shape and should have never been sold in that condition--especially not at the price I paid. The dealership clearly either didn't inspect the vehicle at all or worse--they knew and sold it anyway. When I contacted them to resolve the issue, they were completely unhelpful, rude, and unwilling to take any responsibility. It's obvious they only care about making a quick sale, not about being honest or doing right by their customers. I feel completely ripped off and misled. Avoid this place like the plague unless you enjoy being lied to and stuck with a worthless vehicle. I wouldn't recommend this dealership to my worst enemy.

This place is definitely a joke. If your intentions are not to get scammed by a car dealer which is…read morealready a difficult task due to all the dishonest car dealers around this one has got to be the absolute worst. They included tags in the deal and refuse to provide them. It has been several months with no recourse or even a bit of consideration. I have had to reach out to a lawyer to try to rectify the situation. If you are not looking to spend extra money on a lawyer, I wouldn't stop here these people are a scammers and a big fat joke!! Totally worthless!! I wish I could give 0 stars because they don't deserve not a one!!!

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only…read moreabout the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda!

I just moved here and needed to get my oil changed. I read the reviews - mostly bad - for the…read moredealership in Stone Mountain and was concerned but decided to get an appointment anyway. Got there early and my technician was still at lunch, but another man assisted in checking me in. When Mr. Z (my assigned technician) returned he came to introduce himself. Shortly thereafter he came to tell me there was a problem with my coolant system which was discovered when they put the car on the lift. The first diagnosis was dreadful but he said they would investigate further. Shortly thereafter he came back in a celebratory mood, and said that the problem was not as severe as first anticipated. Ultimately, the repairs only took slightly longer time than I had expected just for the oil change. I was told of everything that was happening and could not have been treated more cordially. The only reason I am not giving the 5th star is that the waiting room is shabby and needs a good redo at some point. Otherwise, as to the service done, I am VERY pleased. Thank you Mr. Z.

Doug was recommended by my wife's colleague. I can't express how easy and straightforward he made…read morethe car buying process.

From the owner: Buying an automobile for most of us is a big decision, and let's face it, not always fun! I act as…read morean independent consultant in the process, searching to find your wants and needs direct from wholesale. I also offer trade in opportunities to move your unwanted cars. I do this, unlike most brokers, for a flat rate. No percentage of the cost of the car, no exotic only lists, just a flat fee. We also offer pre and post sale inspections for all automobiles, emissions testing pre sale, transparent pricing, tag processing and registration. No more lines, no more surprises. We often process 60 cars a year, minimal compared to dealerships, but I promise the personal touch that you will not get with a car vending machine company. In 8 years we have a 98.1% positive rating from our customers, not perfect, but pretty close. Looking for a car, want a fair deal, tired of the dealership games that ALWAYS come in the dealers office, give us a call, and a try. There is a difference!