Went in to have a repair done. Asked if it would be possible to have it fixed for the next day or…read morethe following. Was told that it wouldnt be an issue and that they had the parts. I explained that it was very sentimental and extremely important to have in the next 2 days due to leaving for Christmas. They said again it would be no problem..... I phoned late the following afternoon (4:15pm) to see if it happened to be ready. I was then told that it would not be ready in time and they had to order parts. I asked why under the circumstances they hadn't call to let me know? So that I had the choice to make other arrangements, so that it could be ready in time. That they new the importance. So I went to pick it up. I asked the gentleman that had initially told me it was no problem, why he told me that he had the parts, and a rush was not issue, and why didnt i get a call letting me know? He just said he needed to order parts and that was it...Then to top it off, a female that also worked there said a Very rude comment and gave me a dirty look like it was my problem... The short of her rude comment was, " well did you have it here for a week, well then"..... That's not the point. The point is dont agree to something you can't fulfil, and communicate with your customer. Will never go back! Went to another Jeweler and explained what had happened to me and they were so nice and accommodating. Even though they also needed to order a part to fix it to what it originally was, they offered to fix in a way were it could still be worn and given at Christmas no problem. And ultimately I didnt have to get those pieces unless I really wanted to, because it would still look nice and function. Why was I not treated with value at Demamont E H Jeweler I don't get. And helped in the way the 2nd Jeweler has? So not happy. Great Christmas spirit Demamont!

Love my necklace I bought there - Kara was very helpful when my Mom and I were in the store. I've…read morehad some recent contact with her as well and she quickly helped me out and had my necklace back to me with in a week. I'm sad I don't live closer, I love the style of jewellery they have! Fiona F

From the owner: Tumbled Earth is the home of Kootenay River stone jewelry…read more Each authentic stone used in Tumbled Earth has been collected from the shores of the Kootenay River in beautiful British Columbia. The 22,000 year old stones were formed from glaciers and naturally tumbled by the water. Back in our studio, we drill the tiny holes by hand and polish each stone, ready to use in our pieces along with mixed metals, earthy charms, and other natural elements. The stones are as old as time and created into modern designs. When you wear a piece of Tumbled Earth you will feel an organic connection to nature and the land we are all a part of.