I have to give a huge THANK YOU to Ed and his service bay mechanic for the quick and efficient help they provided me. I had an issue that could have become a major issue had they not found it and fixed it quickly. I am extremely happy with the service they provided. Thank you for saving me. read more

Worst service ever. Got my winter tires put on and got told that the hub caps are rusted and that's why they broke...they are plastic, plastic does not rust folks. My tires were inflated to 28psi instead of 40psi. They didnt even clean the rims before they ballanced them. The service manager has no knowledge about actual mechanics, anybody dealing in milliliters instead of millimeters for break shoes should not run a department. Poor attitude, zero knowledge and poor workmanship. Stay far far way and go to an actual shop with proper customer service and mechanical knowledge. read more

Had an issue with my brand new tires burning after I bought them with an alignment at the Cranbrook store, the new manager (Marilyn) was very upstanding and helpful, she had the fixed the problem immediately and fully, I'm so grateful for the quality of help and service 10/10, I will definitely be bringing my truck back here for future maintainance! Outstanding!! read more

hi i was wondering if a woman named kirsten or sorry not sure what her name is? she helped me and had all the info i needed to know on what i was looking for. When i asked about anything she had the answeres i was looking for shells? bullets and wow just like that she was there. i hope when i go back ill find her and thank her for being so helpfull. if when i go there and who ever helps me dont know their job? im sorry to say but may have to take my business to where someone cares. i will miss good customer service. and not affraid to shop somewhere else. read more

After the ownership switched the plant section is just flourishing. I love coming in each week, I now tag along on my husbands shopping trip there just to see the plants. The deals provided with them are amazing as well. Each week I am wanting more and more plants just because of my visits to this store. read more

I shop Canadian tire for things i know they have and product they have.i have bought tires from Canadian tire before and had great service both from the Drayton valley store and the castlegar store. I orderd 2 tires recently and not had a good experience.When i did order them i was told they would be in and on my truck within the week. That was a monday.the following tuesday i went into the store to see if i could find anything out about them. I was told they were somewhere in the Kootenays. I phoned over another week later and talked to the parts guy who was good and went looking for my tires,which were in a few days ago.The service manager finally called me and i got my tires on.I know its a busy time of year but dont make promises you cant keep..and double check your installation. over tightened lug nuts.. read more

On 13 May 2019 on my way from Calgary to Balfour I stopped at Canadian Tire in Cranbrook BC t approx 1pm and bought a Troy-Bilt 382cc Neighbourhood Riding Lawnmower. Got the lawnmower home to realize I didn't get a key for the lawnmower. Phoned Canadian Tire just after opening on 14 May 2019 and first talked to someone in Customer Service and they transferred me to Shawn. He wanted to check about key and would phone me back. When Shawn phoned me back he said we don't have the key so I would have to phone Troy-Bilt and gave me a part number. And said I should check to make sure that I have everything. I phoned Troy-Bilt and the employee was amazed said I would wait way to long for a key and Canadian Tire should have done something. Troy-Bilt was very helpful and had me a key before the end of the day, that's customer service. Why does Canadian Tire have such shitty customer service. read more

I ordered 22 bags of garden mix dirt, 2 bags of fertilizer, 3 balcony planters, and 2 decorative planters for my front steps. I place the order online and ask for curbside pick up. I received an email saying it was ready, except for the balcony planters. When I get there, the employee cannot find any of the items I ordered except for the fertilizer. When I inquire about the email and website ordering, I'm told that it's always wrong. What a waste of time! I will never shop here again! read more