I wanted to be a customer here. Was originally just told no. I told them my next door neighbor…read morehad the service. Then they looked and sent me a line of site map to my house but I didn't understand the explanation. I sent it back showing my whole property line and then got these responses. I was really working to be a customer. Should never have to insist they try to help a customer or request courtesy if I misunderstood something or made to feel they don't need me as a customer specifically. Not fighting, we are slammed right now, and Site Surveys aren't a priority, there are so many Kids that need internet right now that My priority is for them, and this is where I stand on this. If you would like to move forward just let me know. Kathleen Ching Office Assistant Wired or Wireless, Inc. dba AIR-PIPE / Moosebytes 17813 E Appleway, Spokane Valley WA 99016 Phone: (509)892-5877 Toll Free (866)969-8351 www.wow-tel.com From: Jeremy Montgomery Sent: Wednesday, April 15, 2020 1:02 PM To: Office Assistant Subject: Re: Map WOW isn't that special. That was pretty simple... and cheap. Never had to fight to be a customer before. Thanks, Jeremy Montgomery On Apr 15, 2020, at 1:51 PM, Office Assistant wrote: Jeremy, the line of site to the tower, is white .. inside that red circle, I need To know if you can see the mountain, pretty simple... doesn't matter if the neighbor has service or not, they have a clear line of site so we were able to get them our service. Every service and install is individual to the customer's location. You have a huge tree problem. If you choose to cut your trees that is something that I wouldn't recommend doing unless you have us do a site survey. Info for a Site Survey is: Our Site Survey cost is, 95.00 at the time it is done. At the time we do the actual Install, we charge the full Install fee, 214.00, and then deduct the Site Survey fee 95.00. We keep track of this for you.

Weird customer service. I called to ask if my area is serviceable and the lady, Kathleen, replied…read more"I doubt it." Long silence after while I waited to see if she was going to say "but I'll check." Nope, I had to ask her to check, at which time she had me fill out an online form and informed me it would take 2 weeks for her to spend the ten minutes it takes to find out. No thank you!

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.