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    6 years ago

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    6 years ago

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    Centurylink

    Centurylink

    (7 reviews)

    if there was a zero rating I would have chosen that. we have…read morehad a dangerous communication wire dangling from our home through our entire backyard for 6 weeks. my husband has nearly strangled himself in it. This company says they have scheduled an appointment to see the problem then never shows up. 6 times at this point. it is nearly impossible to speak with a person and regardless if you get someone on the line they cannot heKP. Absolutely the worst company I have ever dealt with.

    The employees are not the problem, it's their system. Our Internet has gone up and down at least 10…read moretimes today, and it's only noon. This is a regular occurrence. I called Century link about it and got to talk to the robot who try's to sound like a person. It informed me it found a problem with their line and they would need to send someone out to fix it. The soonest appointment is a week from tomorrow. It conveniently scheduled the appointment for sometime between 8am and 5pm, Central Time, which is 2 hours ahead of where I live in the Pacific zone. The robot also said they will charge me $95 if I am not here when they show up. I've been through the same process at least three times in the last 12 months. I'll get a text telling me that their technician has arrived. No one ever actually shows up at the house. So I drive around and find their Century Link truck parked along the road, about a mile from my house. The technician tells me the problem is somewhere on the main road. I'll get a text later saying it's fixed. That means it will work slightly better for a couple months. Then, I will have to repeat the process, talk to the robot and sit at home for another day so they can not show up again.

    Metro by T-Mobile

    Metro by T-Mobile

    (4 reviews)

    Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

    The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

    Wire or Wireless - telecommunications - Updated May 2026

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