I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

We booked an appointment to try on rings in person which was super easy! We met with Kaitlyn who…read morewas great - super welcoming and informative. I liked how low pressure the appointment was, we didn't feel obligated to purchase and Kaitlyn also helped us to make sure we were getting a good deal. She was very respectful of our wants and needs and didn't try to push us in another direction at any point. Overall we had a great experience, thank you Kaitlyn!

I was deceived by this company into losing a substantial amount of money on a ring return. Their…read moreactions were predatory at best, but may amount to theft. In May, I spoke to the sales team and purchased a ring knowing that it could be returned within 30 days for a full refund. In June, still within the return window, I bought a new ring and initiated a return of the first ring. For two days the support team provided conflicting instructions on how I should handle the return and ultimately instructed me to bring the ring in to their office later that week for a return. A month went by and no money had been refunded. I went to their office and they informed me that although the ring had been returned in new condition, I had returned it outside their 30 day return window and hence they would be delivering me only a partial return. I had initiated the return inside the window, but due to their changing and conflicting instructions--and no mention of a partial refund--did as I was asked and physically returned the ring later that week which landed outside their 30 day window. I am now out a substantial amount of money and the response from customer support is that they can't help me.

My girlfriend and I were visiting various jewelry stores looking for a place to get an engagement…read morering. The first few felt super salesy and cold. It didn't seem like people cared about us - they just wanted us to buy something. Then we went to Acredo. We met with Maria for a first time consultation and were totally blow away. Unlike all the prior stores we went to, Maria immediately welcomed us, got to know us and our story, and helped us pinpoint exactly what we were looking for (because my girlfriend didn't really know exactly). We ended up custom designing the ring with Maria and she was so helpful! She made everything just right! Not only that, but she helped us understand all the options we had (material choices, stone ratings, etc.) so we could make informed decisions about what to choose. They also had plenty of lab-made options, which is nice if you're open to that. We absolutely loved our experience with Acredo and have been recommending them to everyone (including whoever is reading this review).

We had such a great time working with Maria! We went to several different jewelers and quickly…read morerealized that we're going to want to custom make my engagement ring and most places the price went up exponentially when you started talking about custom making anything, at Acredo it's pretty much the expectation which is incredible! We weren't charged any additional fees to custom make my ring! NOTHING! Maria was such a gem, we exchanged countless text messages and she created probably a dozen different designs for me. I wasn't exactly sure what I wanted at first, but she was super flexible, patient, and quick to adapt and come up with brilliant and beautiful new designs. Most other places we talked to said they would charge per design and per rendering and here it never felt like I was rushed or had to worry about limitations like that. They truly just wanted to design a ring I love. Maria was so sweet and we really enjoyed talking with her and getting to know her. We can't wait to design our wedding bands here!

Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

*Update 5/12/25- After receiving my ring back a final time, another tool mark was left on the ring,…read moremaking two dents in my setting. Sarah O acknowledged that this was their mistake, but did not agree to provide compensation for this damage to my ring to have it reset. They did refund less than $200 for previous ineffective repairs. They asked me to send it back again, but I do not trust their jewelers to remedy the issue and not cause further damage. After flying to Denver twice to design my custom engagement ring, I experienced multiple failures: -A diamond fell out of my wedding band within six days of our wedding. -A few months later, the center stone fell out of my engagement ring. -Sharp, uneven prongs continued to catch on clothing even after paid repairs. -Tool marks left on setting when sent in for repairs. I treated my rings with extreme care: I work from home, remove them for pottery, cleaning, sleeping, and even casual activities. Despite this, Sarah O repeatedly blamed user wear and charged us for repairs -- never fully taking ownership of the underlying quality issues. This level of workmanship is unacceptable for custom bridal jewelry at this price point. Consulting with friends who have worn their engagement rings daily for over a decade without a single structural failure only further confirmed how unusual and disappointing this situation is. Being told that even hair catching on the prongs could cause bending was another sign that the ring was not built for everyday life. At this point, we have made the decision to fully reset the ring with a reputable local jeweler to protect the stone and finally have a piece that will last. While the designs at Sarah O are beautiful, our experience was frustrating, costly, and disappointing. I cannot recommend them for anyone looking for durable, high-quality jewelry built for real life.

I have gone to TomKat jewelers for several jewelry items with great success. I had silver rings…read moreresized, 2 links with stones removed from a tanzanite bracelet, Kat extended a beautiful Native American made silver onyx cuff bracelet (was originally made for a smaller wrist), and she fixed a previous jeweler's flawed way of attaching a large labradorite to a unique silver bracelet. The labradorite bracelet was tough because even the original jewelry designer was unable to determine a fix and so the stone and the basket would not continue to disconnect without destroying the design. Kat's prices are fair and service is usually approximately 2 weeks since she is a one-woman show. All items came out perfect, like they were designed that way. Kat takes great pride in her work. See pictures below.

Took FOREVER to repair a ring which never really looked right again - I had to take it to another…read morejeweler to have it repaired professionally. Will NEVER use her services again. Other customer's jewelry awaiting repair carelessly laying on counter. Would have been easy to steal if I was a thief. I'm not - but she is. Do NOT recommend.

Such a great jeweler. I would definitely recommend them for all your jewelry needs. They happily…read moreand easily did some repairs and modifications that several other businesses didn't feel comfortable working on. I would give them more stars!

I brought in 2 loose diamonds to set as earrings, and a ring to evaluate and brainstorm how to…read morere-set the diamonds. Kelle walked me through the process for both, and together we came up with a simple yet stunning design to re-use the ring's diamonds in a necklace. Within a few weeks I had incredible, meaningful pieces, and she provided the replacement appraisal as well. It's an intimate setting with one customer at a time, and she made me feel just as special as somebody buying way more expensive pieces. Would highly recommend!

I don't wear much jewelry but when I do I want it to mean something. First off the jewelry these…read moreguys sell is handmade, quality and is extremely unique. It may not be for everyone, but this is a jewelry store I actually like going to. You guys are awesome and have a customer for life.

Night Rider still going strong on customer service experience! It was great to actually shop in…read morestore again. Got my free cleaning for my previous purchases. New items today were amazing ! Stephanie knows exactly how to help every time, and thanks to you too Steven. You were both very helpful in my shopping experience today. Today the intended gift was a mens bracelet. It was just the perfect size too. It was between the guardian interlock link bracelet or the sheepdog interlock. As you can see the designs are amazing for this style of jewelry. As always, I can't wait to purchase more items

She's an excellent designer/jewelry maker and is very fair with her pricing. She's sized some items…read moreand redesigned others and they were beautifully done

I took 2 inherited watches in for repairs. Angel worked…read morewith me to get some links taken out, then put back in to get the sizing right. Unfortunately, she was not able to make the necessary repairs herself and ultimately suggested that I send them to the manufacturer to get fixed correctly. It took a little while but some of that was because of the holidays and that was all fine. My overall experience was very pleasant anyway and I am grateful for Angel's efforts to get them fixed up! Thank you!