Great experience with repair of my garnet cross. I also had some other pieces cleaned, dipped in…read morerhodium and bought some beautiful sleek gold chains here and some wedding bands to replace what I had lost. Very professional and has a lil treasure chest to keep my small children entertained while I was shopping.

I will never go here again. Most recently, I had a watch battery quit after only 8 months. When I…read morewent into the store, I was told there was probably corrosion from it being wet. My watch has not been wet, and I felt that the person I talked to is one who likes to blame others or other circumstances for things that they didn't do correctly. I took the watch to Batteries Plus, and they informed me that the battery in there was incorrect; it was an LR and should have been an SR. He found no corrosion in the watch. At the original battery replacement last fall, my watch face was cracked; Jewelfire replaced it at no charge, but I got the response "it probably wasn't us but we will replace it." I have had much better customer service elsewhere.

We worked with the folks at Thollot to create a custom ring for my wife from diamonds we already…read moreowned, several of which were heirlooms. We created a unique ring in a process that was not nearly as expensive as we thought it would be. The process was simple, the staff was incredibly helpful, and the result was stunning, making my wife very happy. I couldn't recommend Thollot more highly. They are amazing to work with!

I wanted to sell some old jewelry that I no longer wore, and found this store online. The reviews…read morewere good, so I made an appointment and headed over. Everyone was very friendly, and the woman who assisted me (I'm sorry to say I have forgotten her name) was organized and efficient. I walked out with a check in hand, satisfied with the transaction. Thank you!

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

They were super nice. I did just just didn't have what I needed which was was repair. And that's…read moreOK. They give me three really good leads!

I needed my gold band wedding ring made a size larger…read more I read the reviews and decide on this store. They were excellent to work with. They had my ring ready for pickup the next day. My ring looks beautiful. I'm happy to have it back to celebrate our 45 anniversary.

I needed a few watch bracelets adjusted for size. Ruvim was quick, friendly and knowledgeable, and…read morehe gave me a good deal. I will be taking my watches here for service in the future.

I popped in here with my husband to have a watch strap adjusted. It was a kick fix and the staff…read more(who was very friendly) was able to make the adjustment while we waited. The price was reasonable too for the work and I'd recommend coming here for repairs. They also had beautiful jewelry to purchase.

This small family owned store is by far my favorite place to go when I need anything jewelry wise…read more I purchased a vintage looking diamond ring here and it came with a lifetime warranty. It's a beautiful ring. I have brought watches here to have the battery replaced and they came with a year warranty on the life of the battery. The most impressive service I have received here was when I got engaged. My fiancée proposed with his mother's ring and shortly thereafter my mother gave me my great grandmother's wedding vand. I brought both is these in to be sized. The price for both was more than fair. He took great care while doing the sizing, the rings were beautiful when I picked them up. A few months later they happily checked the engagement ring setting because I thought it was loose. They even cleaned it up for me. The level of service you receive at this shop far surpasses anything I have ever experienced at one of the ginormous chain jewelry stores. They have made a costumer for life!

I needed my ring resized, it was just a little bit too small. I had called around to get pricing…read moreand everyone said it would be around $200 and take about 3 weeks. I was really disappointed until I called this place and they said they could do it for much cheaper and in a few days! I never told them my experiences with other places and when I went in to spell with them they were very friendly and helpful. They quoted me a 1/4 of the price! And I left it there over the weekend. It was done within a few days like they said. I was so happy with their service and will be returning in the future.

Master of what, Indeed a Master of not listening. Provided photos of the desired design. Asked for…read morea bezel received a pronged setting. Asked for a matching set. Received ill fitting set that clashed. Cast metal totally different, Sharp edges, prongs catch snags on everything, design is top heavy lopsided that twists and flops causes the piece to hammer on the flesh. Painful. Tight in all the wrong places caused nerve damage. Radiates pain constantly. The gem point was set too low and digs into flesh, bloody wound. Steve said "oh you will get used to it." Product is completely different than what was originally agreed upon. Then the Gem fell out of setting. Clearly It was not set properly. What was supposed to be a joyful moment turned into the Worst painful experience. Painful nerve damage Unable to wear. Steve blamed it all on me. Terrible customer service. Worst experience.

I've used Steve Parks Goldsmith for several years now, from custom jewelry design to watch repair…read moreand service. When our son was born I wanted to get my wife something special that had both of our children's birthstones in it. Jan helped me pick out the design and Steven made something that can only be described as a priceless work of art. It will become a family heirloom I am sure. On top of that, my mother-in-law had some old family rings that need repair and TLC. Because of their age and pricelessness, the mainstream jewelry stores wouldn't touch them. I took them to Steven and he flawlessly fixed the rings and made them look new. Their work speaks for itself, whenever we look to buy jewelry or need the expert craft of Steven, this is the place we go without hesitation. They will certainly surpass your expectations.