While visiting family in Jackson, MI we decided to order pizza. If you are looking for great pizza that has gluten free crust, this is your place. The crust was soft and the tastes...so yummy. Making gluten free crust is an art and Jet's Pizza has it all figured out! Even having leftovers was a surprise, the crust was still really good. I am dairy free also. I ordered all veggies and sausage. So delicious! Will definitely be repeating this visit! read more

Michael answered when we called for delivery and they were so kind and even helped us with a deal. Definitely will be coming back for more. The food is always great too read more

Absolutely not!! Ordered pizza at 6:08pm. Called at 7:15pm and told on way. It was raining and light thunder is causing delays. 7:40 pm still no pizza. Called and spoke to "manager" Mel that had to put me on hold for a time to locate pizza. Then told me since im only 3 miles away I was aware we had tornado warning which is a lie. Im 51 years old had no news channel or smart phone warning. Then told it's out of there hands now since it's been handed over to doorsash. Its now presently 7:55 pm and no pizza. No dinner for my family. Mel needs fired for condescending attitude. And ill never order Jets again. I will request a full refund plus my tip. Your tip is DO BETTER. read more

Michael is THE BEST take out phone guy! He helped us out tremendously and couldn't have been nicer doing it! Massive S/O to Michael!

I only put 1 star because I can't put zero. Jets in Jackson is poorly ran by a manager that only makes excuses and no results. When our pizza was over an hour and a half late he refused to take ownership and make excuses. Eventually he became rude on the phone and we cancelled the order. Never ordering from Jets again. If you want to improve the location get a new manager. read more

We needed 80 16 inch pizzas for a large camp group, after our long time provider in Manchester bailed on us. Dylan and the other manager (Kayla?) were great. They offered us a post coupon price and had the pizzas ready when we arrived (and threw in 2 extra gluten free for a last minute request). Thanks and see you next year! read more

I ordered a pizza for delivery and they delivered someone else's. I called they offered to replace it but it would take more than an hour so I said no we waited long enough, come get this one and refund me. The manager said to keep it and he would refund it. I waited two days and no refund. I called back and same manager said he would take care of it and still no refund. I called corporate and they said it was a franchisee and they would have to take care of it. I called again and still no refund. That's okay because Andy's and Cottage Inn are open and even better, read more

I love Jet's Pizza and hadn't had it in years. While the beau and I were in Jackson I insisted on trying it. It's just as I remember. The food was good and fast. The service was ok. read more

Jet's Pizza - Pizza Near Me - Jackson, Michigan

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Great pizza, service is super slow and environment can be rough at times. Although they have the best chicken BBQ deep Dish!

Shoutout to the guys working the night of 3/6/24. Apparently everyone wanted pizza on a Wednesday this week and they were slammed. There were a few of us waiting patiently for our orders to be ready when an older man and older woman came in separately. The guy told them he'd be with them in a moment and the lady yelled after him "I'm just picking up my order!" Like.. that's not what the rest of us are doing? And the man just stood there complaining waiting for someone to join him.. You guys were rocking it and it was by far the best pizza we've gotten in all our times ordering. Keep up the good work! read more

Stopped at jet's Pizza on West Michigan in Jackson Michigan 1st and last time there overpriced and not good

I'm hooked on the Greek Salad. !! Absolutely the best! Recently, my order was screwed up and upon my next order I was given a free replacement! I was expecting a minor discount so this was a pleasant surprise! We also got extra salad dressing another surprise! Much appreciated! Thank you to Jets!! read more

I really liked Jets Pizza. There were so many varieties to choose from. The menu was somewhat unique, and the prices are reasonable.. Most of the time we had delivery, until the seat belt in the car got a little tight, then we had to limit how much Pizza in general we consumed. Pizza is one of my favorite foods, and Jets does not disappoint. read more

Wish I could leave negative stars, got a pizza, got ham, pepperoni and bacon. Got pizza opened up and was so much water!! Yes water. Its as if the ham was setting in a bucket of water and they just grabbed handfuls and tossed it on.. the box was even wet. I reached out on Facebook messenger only to be ignored. They refuse to discuss the matter so that was my last time ever going. read more

Jets is my favorite pizza chain.This location, however, is an embarrassment to the franchise. It is consistently the worst pizza in town.

This is the best pizza in my opinion! They make everything fresh and you can taste the difference. This location is the bomb too. They're always busy because they rock and the food is so good. Can't get better pizza in Jackson! read more

You can't place a order they won't answer the phone been holding 22 minutes. You must realize Customer service is considered the best rating you want to receive. read more

The pizza is really good, that is, if you can actually get a hold of them. They never answer their phone. If you do happen to get a hold of them and actually go in to pick up your pizza, they will all just look at you and continue to do what they were doing (which is absolutely nothing). Ultimately the customer service sucks. The owner should be absolutely ashamed of how this business is being run. I am personally in customer service myself and this is by far one of the worst places I have ever dealt with. read more

Horrible. Run away from this place. Tried to order online said online orders cant be placed. But then I call and it tells me I can order online. I waited on hold for 29:57 seconds for someone to pick up. Finally just go down there and a girl says to call again and she will go back in and pick up the phone. She didn't. Had to get permission from a manager to take my order. Then I'm told I have to wait another 40 minutes for the food. A guy comes out doesn't even ask my name and just starts sliding the pizza in through my window. I tell him that's not mine. He then asks my name six separate times and then gives my order to someone else, so I have to wait even longer. I finally get my order of bread with bacon that I paid extra for and there is hardly any bacon and the pizza has a huge hard spot that cant even be eatin. And it is a pricey pizza place. I would expect this from little ceasers but not here. This is horrible. Save your money and your time. read more

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So the pizza isnt bad, but... Called and ordered a Jet 10, took 3 toppings off, Ham, Hamburger, and Sausage...added 1 topping and they are like we have to charge you 1.50 for a topping. So I take 3 toppings off, put another on, and Jetts should be taking 3.00 off pizza (I didnt ask for that, its unreasonable) but why charge me extra? 2 weeks ago we ordered 2 pizzas and spinach bread and it came to 55.00!!!! Employees GOTS to be trimming from the total...gotta be, that's the only explanation. Check your bill or theyll rip you off read more

If you want to order a pizza and not get what you ordered then this is the place for you. They couldn't get an order correct if their life depended on it. Third and last time this will happen. Won't order from them again, ever. Plus the manager wants to argue about it??? I don't think so. Goodbye Jet's. read more

Called twice to only get hung up on. The third time I called, I was on hold for five minutes and never even spoke to anyone to place an order. Seems to me that they need better employees at this location. Will never order here. read more

Super good pizza! Wife says they had good customer service, toppings portioned good!! Overall 5/5, and this is coming from a former assistant manager of a hungry Howies and very critical of pizza!! read more

I love this pizza! There. I said it. Yup, even though I have lived in NYC and California, my favorite pizza is from Jets. Some may find that lame, but screw em! This is a carb lovers dream! The eight sided pizza is the BEST! All of that crispy crust and toppings upon toppings to stuff in to you face. So good! And who could deny the deliciousness of that Jet's bread. This particular Jet's is good. They are friendly on the phone, offer coupons when available and it looks clean when I do go in for a pickup. read more

Great staff! They try their best to deliver a good pizza experience to everyone. If I were to order a pizza it would be them to deliver it on time and tasty! read more

If you love to waste your time standing around waiting for your order, this is the place for you. The most disorganized and poorly run pizza joint I've been to. Not the first time I've had to wait but can assure the owner it's the last time. Waited over an hour after arriving at pick up time and still couldn't get it my order. Will never, ever visit this restaurant again. read more

I called twice today, first time I waited 28:46 minutes with no answer, second time at 25:36 minutes before pick up. Clearly they did not want anymore business at that time. read more

We ordered a pizza that had a hunk of metal in it. No apologies,no money back. We were told we could get a free small cheese pizza next time we ordered. Won't be a next time. If I could give no stars I would. read more

I like the pizza but the order was messed up. On mother's day, ordered a BLT pizza online around noon and they made it without the bacon because they said they ran out. They only offered to put chicken on it. I requested a refund and they said my refund would take 3-5 business days. I was bummed and had to figure out a new lunch plan for my mom. I was really disappointed. read more

Will never go to this location again after my wife's experience today. Ordered a pizza at 2:26pm she went there to pick up at the ready time of 2:46pm. They tell her it will be a 7 minutes until its completed. Not a big deal. In the meantime they give the order away to someone else. 20 minutes later she checks again and finds out this information. My wife asks for a discount on the pizza and the staff is very rude to her and tell her it's not there problem. They had multiple orders with the same first name. I ordered under an account with my first and last name. She receives the GM's number (Jon). I called Jon and he was no help said he wasn't at the store so can't help me. I ask for the franchise owners information and he won't give me the information. Well owner....you just lost a customer for life. read more

Always such great service--especially tonight!!! Was very impressed by staff that was working tonight! Thanks Jet's!

The best Hawaiian (ham+pineapple)pizza in town says my tummy. Just wish they delivered to my area. 4/5.

My typical go-to pizza place in Jackson. I tend to order delivery and it shows up in a timely manner if its not lunch or dinner time. If you haven't had Jets deep dish, you're missing out on some of the best pizza there is! Add turbo crust to make it even better! read more

loved their pizza when we lived closer. unfortunately, they won't deliver over 5 miles away despite shelter requirement. we're only 7.3 miles away and i offered to pay extra for delivery but they said they couldn't even take an order beyond their 5 mile limit. too bad... read more

Jets pizza=YES!!! THIS location=NO!!! What a nightmare. I call ahead. How long in advance do I need to order to get my pizza at 8:15 (to get the pizza and then get back home to settle in for the Michigan State Final Four game)? I ordered an hour ahead of time. We get to town early so we head over to the Parlour and get a cone. (Good stuff!) Then on to JETS. I pay. I tip the guy. He sets if off to the side. Then comes back for it. Slips it in his pocket. Never checked my order. He's the delivery guy ironically with an OBEY sign on his shirt. I wait, I wait...people come and go. I'm the last standing. Finally a rush of activity. Two pans come down hastily. The ungloved sausage hand pats down the down the dough, my ordered toppings are added. I ask "Is that mine?" Um...yeah...your JUST came up...Um. No. I ordered over an hour ago." Umm...um...Do you want a cinnimon stick or a cooookie? I had people waiting for me. Ungloved hands... We missed the whole first half of the game. Don't do it. read more

Ordered a buffalo chicken salad (small) with DOUBLE chicken. I received 3 pieces of chicken. Figuring this was an error I took it in and John explained that it goes by ounces not by a number. So I was only getting 3 peices of chicken for a double order of chicken. This salad was $10.68 for 3 peices of chicken. I asked if I were to order a normal order of chicken on the salad if they would only give me 1 piece of chicken if the ounces matched what they were supposed to give. He said yes, I would only get ONE peice of chicken in a buffalo chicken salad. Still frustrated, I was just going to order some wings to be able to have some on my salad since I was only getting 3 peices. I asked if I could place an order for some buffalo chicken wings and asked how many I could get, he said there was NO way to guess on how many I would get from a 10 ounce order. (My boyfriend and I had both gotten the salad with a low amount of chicken so we would be splitting that wing order) I was not going to order their only size wing order if I would only get another 3 wings. This hardly makes sense explaining but I can't believe I got 3 wings for a double order of chicken. I will never order from Jet's again. read more

Waited over an hour and 30 mins to get pizza delivered.... they did not even have the audacity to call back. Disgusting. Never again going to this Jet's or maybe any Jet's Pizza read more

Good food, good service. I really like the BLT pizza and the tuna sub. The manager is really nice, as well as the other staff. I recommend this place 100% read more