I LEFT THIS PLACE IN TEARS!
My shopping experience went well for a good twenty minutes and I would be inclined to give it a better rating since the selection is pretty good, however the treatment I received from the staff was so barbaric that it completely voids any of the good points.
As I'm in the fitting room an employee comes up to my door. (Apparently there were a few loose tags outside of my fitting room) I can see her scowling at me through a rip in the paper covering the see-through plastic door. Very accusingly she asks "What are these tags from?" Caught off guard, I say I don't know and they must've been there before I got there.
This is the wrong answer. She just keeps glaring at me so I say, "Seriously, you can check my bag, but it's tiny, I can barely fit my own things in it, no less stolen clothes."
She then replies, "Oh, really? Let me see your items."
Me: "Um, can I put my clothes back on first?"
No reply. I can see her still watching me through the rip so I turn around and quickly put my clothes on. At this point, I am in complete shock and am feeling slightly violated.
I step out and she walks in my fitting room with all my stuff still in it and starts moving my jacket and my purse but she finds nothing.
Seriously, STILL unsatisfied she VERY ACCUSINGLY says, "these were here before you got here?"
Me: "yeah, as far as I know"
Her reply: "Uh huh. Okay."
Rolls her eyes. Turns around. No apology. Nothing.
Part 2:
I immediately leave the fitting room without trying anything else on, call my boyfriend to tell him that we are leaving.
Before I go, I just want to inform someone else working there of what had happened so I go up to the counter and say.
"Hi, I really wanted to buy something but I was just accused of stealing in the fitting room without any proof and I wanted to let you know."
His best advice: "Don't take it personally."
He asks if I've ever worked in retail? I do.
"So you understand that we get a lot of shoplifters."
Astounded, I ask if there's anyone I can speak to, an email, a phone number, anything?
He says.." well, she's a manager, so I don't know who you'll complain to"
Me: I don't want to complain, I just ... it's fine. Maybe I'll just try to find your website or something.
Him: We don't have a website.
Me: (verge of tears) It's okay.
I leave.
As soon as I get through the door I break out into tears, it's almost 6 hours later and I'm almost tearing up writing this. I was so humiliated.
As I'm sitting out on the bench outside with my boyfriend consoling me, the manager lady comes out to apologize for making me cry (props I guess) but still it was a bit backhanded because she keeps saying how many shoplifters they get and trying to school me on how retail works. She repeatedly asks me if I knew of any other way for her to handle the situation. Putting me on the defensive once again.
Finally I just say no really it's okay, it's fine, don't worry about it. She goes back inside and it's over.
I still feel violated.
Demeaned.
Degraded.
Humiliated.
Emotionally drained.
These are things that NO OTHER HUMAN BEING should make you feel ESPECIALLY in a retail environment.
If, by the off chance, anyone from Jet Rag is reading this, I leave you with this article and the hope that you will learn from what has happened an will NEVER do this to anyone else EVER again.
http://ezinearticles.com/?6-Principles-of-Customer-Service-Etiquettte&id=803315 read more