THINK TWICE BEFORE BUYING FROM THIS ONLINE STORE, BETTER YET JUST DON'T. This is quite possibly the worst experience I believe I have ever had, and it just never seems to end three months later. Jessie do not provide a clear customer experience and the terms and conditions of a purchase.
They refused to refund / exchange approx $750 worth of goods bought via their e-commerce site. I had to open a dispute through Amex and return goods through a label they provided. They were adamant and categorically refused to take back the second item, as it was apparently discounted and sale. They were very specific in their written instructions not to return the item that was non-refundable in any shape or form. The charges were eventually returned to me in full by Amex, after a persistent back and forth. It was a lot of work when they could have just undertaken it directly. They have since written to me after 3 months demanding the second item back since I was refunded for it. They are also offering me a $100 gift card to remove my review, and bribe me. I believe this review is worth my sanity and so much more than a $100 gift voucher!which will buy nothing from their site
December 2nd 2024. Both items had simple body fit issues that are to be expected with e-commerce a purchase.
The key issue with an e-commerce business is fit of garment. It has been the issue and holy grail for E-retailer in all of online time. That is why every e-store globally has a return/ refund policy of "if not worn with labels be returned and refunded". My items are within 14 days, never worn, labels on in perfect condition.
The e-commerce consumer cannot be penalized for holding up their part of the bargain, the purchase. Jessie's part of the contract, as e-commerce retailer, is to provide full customer service which includes fit issues. They cannot hold a one sided relationship, and blanket state that there are not refunds and return after the consumer purchases. I would recommend amending their user experience so if it is going to be so retailer favorable that the consumer knows what a terrible deal they are receiving :
List their terms and conditions clearly in all areas of their site beyond the small print in terms and conditions .
Label, mark , explain a final sale, non- returnable , this item is new current-collection. You can buy and but you cannot return it. This should be present every where across the site , be that:
Their home page
Product roll over information
Product click on page
Cart or checkout.
Clearly label all promotions and discounts and their attached terms and conditions across product and purchase pages. read more