I came to Royal Nails Spa on August 6, 2026, after dropping my dog off at the vet. I had been…read moredealing with stressful vet appointments and wanted to treat myself to something nice. Unfortunately, I was extremely disappointed with the quality of the services I received.
It has taken me a while to write this review because I was busy caring for my dog, who sadly has since passed away.
I made my appointment online and they were able to get me in right away. The salon itself is beautiful and has a high-end appearance, and the receptionist was friendly. Unfortunately, the quality of my services did not match the appearance or the prices.
I received a Gel-X new set for $110 and a gel pedicure for $82. With the cash discount, I paid $183 before tip and over $200 total after tipping.
The appointment also became uncomfortable because I repeatedly heard things like "that's extra," "this color is extra," and "that costs extra." I appreciate being informed about additional charges beforehand, but hearing it repeatedly made the experience feel more focused on upselling and money than providing a relaxing, high-quality service. For the premium prices being charged, I expected premium-quality work.
Unfortunately, the problems started almost immediately.
My appointment was August 6. I am attaching a photo taken August 7 at 7:11 PM, literally the next day, showing that the gel polish on my pedicure had already chipped/come off. An $82 gel pedicure should not be chipping one day after the service.
I also needed acrylic sculpted onto a toenail I had previously lost. The pedicure technician seemed unsure how to do it and brought over acrylic nail tips. The technician doing my manicure actually had to stop working on my hands, tell the other technician no, and take over doing the acrylic on my toenail herself.
Then my Gel-X manicure started lifting and the nails began popping off. My second photo is dated August 14 at 7:02 AM, only eight days after my appointment, and shows the lifting/separation.
The Gel-X application was also messy underneath my nails, with excess product globbed up on the undersides. In my opinion, the extensions did not appear to have been properly sized or applied.
After spending over $200 including tip, having my $82 gel pedicure chip the very next day and my $110 Gel-X manicure begin lifting and coming apart within days was incredibly disappointing.
Maybe I happened to get inexperienced technicians that day -- I can't say. But based on my experience, I personally would not return.
At this point, I am not interested in returning to have the services redone. I would simply like my money refunded. I don't feel comfortable giving the salon another opportunity to work on my nails after this experience.
This was supposed to be a small moment of self-care during an incredibly difficult time while I was dealing with my dog's health. Instead, I spent over $200 on nails that began falling apart almost immediately.
A beautiful, high-end-looking salon doesn't make up for poor-quality work. For the prices being charged here, I expected the quality and longevity of the services to match. Unfortunately, in my experience, they did not.
The dated photos I'm attaching were taken August 7 and August 14 following my August 6 appointment. I think the timeline and photos speak for themselves.
