A friendly therapist and a professional massage, but a very dirty and smelly environment that prevented me from relaxing.
First of all, the massage itself from Jesse was solid and professional. Based on his technique, I can tell that he was professionally trained in massage school (his certification is displayed in the room). Also, he even asked me what areas I'd like him to focus on which was a plus. Calling for an appointment was easy with him; he immediately accommodated me same-day on his schedule and was happy to answer any questions I had. When I met him for the first time, he politely greeted me and led me into the massage room.
... And that's when things got bad; the old, musty smell from the room hit me like a freight train. NEVER have I seen nor smelled such poor maintenance in a massage room. Ever. The carpet appeared to have not been vacuumed nor cleaned in ages (specks of debris scattered throughout). It may not seem that bad in the photos, but in-person you notice everything. It smelled like an old, unventilated storage closet with dirt and sweat. This was a major turn off for me in terms of my comfort and relaxation. It would have done wonders to even just open a window to let fresh air in. There was, however, an air-conditioner running which was old and humming loudly, adding further to my disgust.
Overall, a solid massage and top-notch customer service from a friendly therapist. If only that level of professionalism was reflected in the cleanliness of the environment. read more