This place has the best sandwiches in the valley, why give it a 1 star? I took my sister and she has a speech disability and while we ordered and my sister had a hard time speaking and the employee started to hold back their laughter. Although nothing was directly said to her it still hurt her feelings that an employee could not keel composure about her disability. It felt very unprodessional. read more

Let me start of by saying, I know these people work extremely hard. But their process sucks big time. I've given them several tries and every single try they've failed. Multiple people are always pissed off waiting for their order when I go. read more

What an amazing crew tonight! Super friendly & helpful. Kind to my kid and made our food quickly! LOVE that they have GF bread now! Try CPR (cherry pepper relish) on everything!!! read more

Jersey Mike's Subs - Gotta love Jersey Mike's! I can have a sandwich again!!! - Sandwiches Near Me - Van Nuys, California

Horrible service. During the end of COVID when masks were no longer mandatory, Jersey mikes decided to keep them mandatory. We had no knowledge till we were next in line. The employees were very rude. Regardless we took the masks and put them on. We placed our order and waited for 30 min. We continued asking what was going on with our order as I noticed people who were behind us were getting their orders. Turned out that our order was missing "coincidentally". The employees were young guys and apparently messing with us. Extremely unprofessional. Never going back. In the end we had to ask for our money back and left empty handed. Never going back to this location. read more

What happened to you guys? I used to love coming here. Today was a mess. Chaos in the prep area, my sandwich was so soggy ( ESPECIALLY ON THE BOTTOM PIECE OF BREAD!), that I couldn't event pick it up. Fell right apart. Not a big crowd and you were waaay backed up on the prep line. Not good. Mike's way is not to be submerged in oil with twice the pepper. read more

The online ordering process seems pretty broken. The app will always advises me that my order will be ready in 15-20 minutes even though it's the lunch rush, and when I get I still end up having to wait a significant chunk of time for the order to be ready. The last time I ordered here, I got into the store almost 10 minutes after the designated pick up time, and still literally watched people walk into the store, wait in line, order, pay and receive their food before they even started to assemble my order. A large crowd of about 15-20 people were just standing around waiting for their online orders, packed into this tiny space, while the physical line had 5 or fewer people in it, and the line orders were still seemingly being prioritized. Only after the lunch rush line largely disappeared did the online orders start getting fulfilled. Employees looked stressed and actively avoid making eye contact or dealing with online order inquiries. Seems like a straightforward management issue. The prep line needs to learn how to weave online orders here and there into the workflow, but there doesn't seem to be anyone responsible for managing that or even a coherent policy for employees to follow. read more

Located off of Van Nuys Blvd & Burbank Blvd, this is by far my favorite Jersey Mike's. Workers always greet you with a smile and have the best attitude out of all the locations I've been to. Service is always fast and the subs are made just the way you like it. Want something quick and dependable? Hit up this Jersey Mike's! read more

Jersey Mike's Subs - Turkey Breast and Provolone - Sandwiches Near Me - Van Nuys, California

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Unfortunately, minus a few. They make it seem like it's the hardest job in the world. Let alone to attend a customer who's right in front of them waiting with no line.... Better to just order you things, instead of walking in, and hope they get it right. read more

Huge problem when ordering on-line. The sandwiches are great -- good ingredients, properly prepared -- but the on-line ordering system (app or website) is hopelessly useless, at least as implemented at this location. I've routinely placed an on-line order in advance (30 minutes to an hour), gotten to the store at the appointed time, then had to stand there and watch nearly a dozen folks walk in, order their sandwiches, receive their food, and walk out... all before my order comes up, sometimes more than 30 minutes late. Seriously? What in the world is the point of ordering in advance? Every other establishment knows how to prioritize folks who order well in advance, over walk-ins. This is not rocket science in the restaurant biz. But I'm sorry to say that this place is totally incompetent when it comes to handling this core aspect of their food service. read more

This place kicks ass. They do a lot of business and it can get very busy in there but the employees really work hard to get your orders out and are cheerful while doing so. Their sandwiches are great too! read more

Always exactly the same in the greatest way. Never had a bad sandwich. The employees are also always friendly. My go to sub sandwich

Grill girl gave me the stink eye when I upgraded my order. They weren't even that busy.

Way down hill . Wrote Management. Didn't hear back. Won't be going back. Wasaaaay down hill. read more

This branch is quite excellent. I've been having delivery during this rather insane time we're all living through. Last time, I ordered two sandwiches, the regular size - one for lunch, one for dinner. The lunch was the Philly cheesesteak and I must say it was rather surprisingly good. The dinner was the turkey and provolone Mike's way and that's always great. Everyone there has been very friendly on the days when I used to actually go in there. read more

Ordered lunch from jersey mikes and there was a fly on the sandwich. This is Unacceptable and disgusting. read more

Jersey Mike's Subs - Sandwiches Near Me - Van Nuys, California

I used to like this store. Absolute worst customer service. Slow. Ordering online should be easy. At this location It's not. Never coming back here. read more

Yucky. Very expensive and tasteless. I'm not fond of sandwiches anyway, but it's close by. All I tasted was oil and vinegar.

Check your orders if you order online Went to pick up our order in SLO, rare roast beef and Italian sub... The bag was waiting for me at my pick up time....I drove 20 minutes to pick it up......another 20 minute drive home. Open the bag.... NOT OUR ORDER, but hey our name was on it... What we got was, two small half turkey sandwiches with dried out bacon and I don't eat bacon....... Called back and told them that it was the wrong order, to be told, 'we ran out of roast beef at 1:00.....Really? You ran out of roast beef at lunch time?? We placed the order around 12:15...... They offered to give us another order, no thanks I wanted roast beef and was not about to drive another 20 back to get some random sandwich. Very disappointed. NK read more

I'll start by saying Jersey Mike's is my favorite chain sub place. There's something about getting it Mike's way that can't be beat. I usually get the club sub, Italian or stickball special. This location is hit or miss, depending on who's working. They occasionally get my order wrong if I order through the app. Also, I really wish they offered an olive spread or at least black olives! This place is always busy, but the workers are always very nice. I'll keep coming back. read more

I love Jersey Mikes Hazel makes a amazing Hot Fresh Soft sub all they way to last bite, mouth watering Steak n Cheese With Peppers n Onion on RoseMary Parmesan Sub. Caprice make this place very nice n tighty clean store. My Gurls are very picky. read more

Don't order from here. They get your order wrong every time. I placed an online order a regular 7 with extra meat no cheese or tomato. They gave me no extra meat with tomato and cheese. I showed it to the person inside and they said it was correct. Absolute idiots. read more

Jersey Mike's Subs - Sandwiches Near Me - Van Nuys, California

So just got off work Friday night 8:42 pm Craving a philly sandwich wait wait I get asked what I would like at $8:46. Told there is cleaner on grill ? But you don't close till 9? Drag disappointment going to subway read more

This jersey mikes used to be the best one in the area but it's that's changed. Workers are careless, can't follow simple Im instructions on the sandwich when making it right in front of you. Forgetting to add certain ingredients of the sandwich as well. Definitely do not recommend, go to a different location. read more

Service here is terrible. They take too long to make sandwiches and are rude despite their delays. Prepare to wait 20 minutes for any sandwich at this joint. read more

Ordered a big chicken kahuna with bacon..checked my sandwich because i knew the guy didn't add bacon(i was watching) told the cashier Leonard who proceeded to tell me it was an additional charge..yes I know this but ok..I'd still like bacon..he then instead of apologizing and offering to fix my sandwich grabbed two slices of bacon in the same hand as he's using to ring me up to hand me to put on my sandwich..are you serious? I refused the hand held bacon..i should've left the entire sandwich just on the poor customer service alone..however i was hungry and had already been in line for 10 mins just to order..and an additional 7-10 after ordering. I love Jersey Mikes..but this location needs to do better read more

You guys gave me food poisoning now I'm over here suffering. My stomach hurting I should get a refund !

One word: JACOB. Jacob is one of the employees at this location, and he's absolutely the reason I'm coming back. He was warm, friendly, inviting, funny, and professional. He made suggestions I never would have even considered, and it worked out wonderfully. I'm sure the management knows how special this employee is, and I hope the best for him. I'm not a huge fan of jersey mikes, but I was craving a sandwich. Suffice it to say, Subway will never get another one of my dollars, so long as Jacob works at this location! Very well done. read more

This location is THE BEST! I am a vegetarian and the last 2 times I've come, the employees changed their gloves to make my sandwich and used a fresh knife to cut it without me even asking!! If you know, you know. I just had to give a shout-out because no other location I've been to does this and it's so thoughtful and appreciated :) And they are crazy efficient at getting everyone in and out! read more

This place is a complete Circus , The employees here all over the place. They had a woman outside by the line taking orders which I thought was actually great at first until I guess her favorite customer walked in behind me and took her order and began making her sandwich right away, not to mention she was so focused on her sandwich and her presence that my entire sandwich was made incorrectly! Can't remember her name exactly but was definitely dressed as if she were a boy, and the other employees just seem to follow her lead. However I do remember the customers name behind me because she made it a point to get her name and announce her out loud for everyone to hear, by the way their were 4 people ahead of me who were all still await for their sandwich's to be completed. read more

I'll make it short and sweet The menu is way too short. Prices way too high Food sucks. read more

I've been here three times and only once dod I walk out with a sandwich. I spent over 20 minutes inside the store and they think that everyone has 30 minutes to spare to wait for a sandwich. The problem is that they want you to order online and they don't care about if you're inside the store. The store gets packed, and they try to make everyone's sandwich all at once. Online orders get priority, if you don't order online, you better have 30 minutes to spare. read more

Today I ordered for pickup and it said the sandwich would be ready in 10-20 minutes. I got there 20 minutes after I put my order in and many people were waiting on their orders. They said give them another 10-15 minutes. After 15 more minutes, my order wax still not ready yet people who had walked in and ordered after I arrived had already received their orders. I asked why when I ordered 40-45 minutes ago, that I still don't have my order and walk-ins are getting their orders before mine. No manager available and they wouldn't cancel my order. I had to contact the app and my credit card to get a refund. One guy was waiting an hour. This is unacceptable. I wouldn't have put in an order with them if they initially said 45min-1 hour wait. I won't be back and the customer service was horrible. Note, I ordered one regular sandwich. Zero stars. read more

This store is going downhill. I've came here once a week for about two years now. The past few months the employees have been rude, unsanitary, and don't even acknowledge when people are waiting on them. The kid with the blonde pony tail kept touching his nose then touching customers food. I have also witnessed other customers completely walk out of the store due to the horrible customer service. Something needs to be done about the current state of this store.. read more

I went back today and it was great and the guy running the register was taking off gloves and changing into new ones before touching food!

I was reminded today why I never go to Jersey Mike's. The service is subpar and the measures of cleanliness the staff is taking is simply unacceptable. They place the sandwiches straight onto the counter while building them rather than placing the paper underneath. I asked if they can please place the paper down and the employee mumbled and pointed down the counter saying she can do it once it goes there. This should be standard practice - not just during COVID but all the time. It's a simple measure to take that can possibly prevent unwanted bacteria and germs touching your sandwich. Please do better. read more

This will be a quickie, I reviewed this location little over a year ago with flying colors. Been there several times after, but haven't been there is a few months, down know what happened, all new staff, no energy or smiles or the flare that the other teams had. Me and the guy behind me both ordered roast beef, I had the regular size and he had the smallest sandwich, I watched as the girl behind the counter cut more meat on his sandwich then mine??? Think upper management needs to assemble teams that make it a pleasure to go back there again and again. I will be back just to see if they make any adjustments read more

I haven't given a Yelp review in years but my experience at this location is such a consistent dumpster fire that I felt the need to share with this now being the third and final straw for me. Big Jersey Mike's fan here. The location near my former home in Westwood was clean, fast, friendly, and consistently good. I moved to the area recently, have given them multiple chances, and let's just say I'm shocked by comparison that Jersey Mike's corporate hasn't stepped in to hold the Van Nuys location franchise owner to accountable. Every time I come here the place is filthy, most of the staff is congregating in the back, and when they begrudgingly saunter back up to the front to provide service the entire operation is a disaster. No one knows their role, follows any semblance of a proper procedure, or exhibits any sort of proactive thinking. I don't if they're just bad at hiring, but these people either have zero self awareness or plainly don't care. I think it's both. Today alone i watched multiple people leave the line and exit the store because of how long they were taking to make sandwiches. One of the people on staff thinks it's funny to yell "Welcome" and "Have a nice day!" loudly whenever the door opens, and doesn't even pause it when it's angry lost customers existing who are dumb founded they would do this even when losing business. The girl making my sandwich got into a dispute with the register girl about how much meat goes on the sandwich with register girl saying management told her how much to put on and sandwich girl arguing with her based off stuff the other bozo's in the back ruining the place told her. They get to the final part of the sandwich and realize theres no bacon, so they say they need to make it AND THEN DON'T EVEN LIFT A FINGER TO MAKE THE BACon FOR ANOTHER 3 MINUTES AS I WATCHED IN DISBELIEF. Mind you, I asked for the bread to be toasted on my #8 at the start of this entire thing so any forward thinking employee would register "he's gonna need bacon, lets get these going too" from the start. After waiting enough time that the entire line behind me was now out of the store, my sandwich sat there while no one bothered to even wrap it up, and the last guy who was making the sandwich and knew the only thing I needed left was bacon just stared at it wondering whether it was done, I reminded him it was. Then they proceeded to play hot potato and hand it around to 3 different people confused wondering if it was for the guy who just came in for his mobile order before I said "Yes. Thats mine. The one I've been standing here waiting for since we spoke moments ago." Im actually shocked I took the time to type this up. This place is a complete mess. The employee's are inept. And whoever owns it should fire everyone and start over... or maybe care enough to even recognize how bad it is compared to literally every other location. A friend actually joked with me recently about how this location was so bad he told the employees to do better before he left the last time he was there. I kind of agreed but figured I'd give it one last shot. Lesson learned. read more

.Very bad service the worker was wiping her nose and making my sandwich and I just realized do I don't suggest anyone to order from There due to the covid-19 if I didn't see her wiping her nose and making my sandwich I'd probably would of gotten it, that was very unprofessional read more

I love this location. I've ate subs from here several times throughout 2021 because I moved to the area last December. Every time I walk in, even though there aren't any people, the staff of 4-5 are always working hard! I assume from online orders. It's not a complaint, just a statement that I always see them working. No one is ever just chilling. They always help me out very quickly and get my order correct. The staff is BEYOND friendly. There's always a conversation between staff and customers while they work. I laugh here all the time. I order though one of the delivery apps (I forget which one) and sometimes it takes a bit longer to the food prep but it's not an issue because I know the long wait is because of so many orders, not the staff lacking. I can't even say they are understaffed because there are so many people multitasking in a small space. This is a good place. Editing to say: Jersey Subs (the Corp) should have a better system in place for online orders so the staff on location doesn't get complaints or trashed on Yelp. If it's busy, let people know the wait time will be on hour. It's not hard read more

Food is great but yikes is the staff miserable here. You could slice the tension with a knife.