Tried to order online, provided an email. Entered my first name. Went ahead, typed in my last name…read more Entered my phone number, for why I do not know. A bit later I got an email from a third party that I was VERIFIED! Yeah baby, take me to the subs! No. I entered the sub I wanted, was apparently forced to select a 3 dollar beverage that I don't really want. Was force to pick out a bag of chips which, I also don't especially want. I was only trying to get 2 5 inch sized sandwiches. Tried to pay. The system that verified me wouldn't allow me to log in. I really thought I was going to be able to order online, but it didn't work out. The thing is, I live a couple of minutes up the road for the past like 8 years and haven't ever gone in there or ordered. I did try ordering in person a few weeks ago, walked in and the employees were having a grand old time, heck I thought, this will be quick, stood over in front of the register and started waiting. I waited awhile. Guy at table looked to be enjoying his meal. Still waiting. Employees engaged in a jovial conversation. I waited in front of the cash register. Waited a little while more. Left. Two strikes DiBella, can't order online, can't order in person. I'm going to try sending a postcard. That'll work.

There are a few key positives. The quality of the ingredients both meat and veggies. The bread is…read moresuper good. Love the everything bread. Lots of topping choices! All good too! This is a good sandwich and beats most sandwich shops hands down. The rest is where it fails. The dining area tends to be dirty. Tables are not wiped off and it's not kept clean. The service is OK. No one is outstanding or really personable. They help you and make your sandwich but no one is really friendly or has good energy. They are just there. And most importantly the ingredients in the sandwich don't go to the edge of the sandwich. They leave at least 1/2 inch on either end empty and there is nothing. Make it edge to edge. I want to bite into an end and get ingredients, not just bread. Middle full ends empty. I'll still go here. I like the subs but little things are not followed through. Fix those and this is outstanding.

Ach, SO Salty! I had never been. I saw an internet article…read moreraving about their chili. I tried it. I did not get much for my money. The taste wasnt bad, except for the ton of salt. They should call this place Salt Mine Subs. I will never go back. You have been warned!

0 stars if I could. Ordered online. Picked up order, had wrong chips and missing other items. Went…read moreto counter to have order corrected. Both employees were extremely rude and did not attempt to help or correct the order. Lady working behind counter looked up and then went back to work. Totally ignored me. I gave the quiet "why am I being rudely ignored, can I get some help" eh-hem. She slightly glanced up as she turned to empty the trap from one of the grill presses. No "Can I help you" or "I'll be with you in a moment". I made another "eh-hem" gesture. She didn't even look my direction, so this time I spoke up and asked if I could get some help. Her response was "Don't be rude!"????? Rude is ignoring customers that are gesturing they need assistance. Manager came over at the moment and asked what was going on. I explained what had just happened, and she angrily shouted that coughing on customer's food was rude and I was the one that needed to speak up. Rude is ignoring a customers repeated attempts when the service provider should be attentive or even proactive when helping customers. Also, I never coughed!!! I explained to the manager that the chip selection was incorrect and the first employee SHOUTED back "we don't have those".... Ok fine... then I started to list the items that were missing from my sandwhich. The manager responded by asking "why would you want those?"... umm... because that's what I ordered and paid extra for!!!! Then he stood and just stared at me with a blank stare... there was no "can I see the incorrectly made sandwhich", no "can we correctly make you another", no "can we get those missing items for you so YOU can put them on your sandwhich". My response was "Nevermind, I told you the issues, and neither of you are even making an attempt to remedy the mistakes you made preparing my order". Never coming back. Contacting corporate, they probably will not reply, but what else can I do?

I won't go back. First, JJ's website doesn't allow for special instructions. When I got to the…read morewindow I asked for mayo packets. One worker threw 2 packets to the drive thru worker and she dropped them. Instead of throwing them out, she handed them to me. What if I didn't know and ripped a packet open with my teeth? That's like kissing the floor. That's nasty. Then, I saw a long, brown hair sticking out of the back of my sandwich. I pulled it and it came from the middle of the sandwich. Needless to say, I won't be back.

Love this location since they have a drive thru. Makes it super convenient especially with kids or…read morewhen on the go. Also with their new menu items with the lil johns you can get a good size sandwich for cheap. My favorite hands down is the beach club!

delicious food every time!! I ordered online and it was perfect. They also waited to make my fries…read morefresh when I got there (3 min for fresh fries). Love Penn Station!!

I had Penn Station in Kentucky and it was fantastic. I just ordered it from Strongsville tonight…read moreand it was unbelievably lacking. I spent over $60 for a family of four, including $12.25 for this measly veggie sub with artichokes. Take a look at this! There are literally two pieces of artichoke, which was an up charge of $2.50, and barely anything else. I called to voice my disappointment and the teenaged 'manager' claimed she could not issue a partial refund. This is my first and last time wasting money on this place.

Little Dinner/Deli in Solon Ohio, waitress was awesome she had a lot of tables but was the…read morehighlight of my visit. Got Steak and Eggs with Texas Toast and scrambled eggs. Eggs weren't bad , waffle fries were good as well, steak was ordered medium it was tough, chewy, and not great at all. Diner/deli was pretty full, lots of tables and booth for a smaller place. I will ordered something different if I get a chance to return.

Came here again for their St. Patty's Day brunch and prices were kind of high for what they served…read more My BF ordered their corned beef sandwich and we were expecting a towering amount of corned beef...yet it was relatively flat. Portions were smaller that day and it was packed as usual (maybe even more so). Still, it's such a close by, no-frills local diner I want to support. My pic that I found is from 2022 but it does show the big portions back then!

Recently stopped here with my wife since we were both gravitated by their vegan selection of sub…read moresandwiches. I tried their vegan incredible Dave and after a long wait, I was finally able to indulge in the sandwich. I was truthfully underwhelmed with my sandwich since the vegan chicken in the sandwich was really soggy and had a bit of an odd taste. My wife was not impressed either with her sandwich either. It's a unique place with a unique theme. Not many people were dining in so you can expect plenty of peace and quiet. Plenty of similarities to going to a Jersey Mike's but more 70s rock and roll.

Went for Lunch with my Mom today and sandwiches were very delicious! Chicken, Bacon and Ranch sub…read moreis what I received, Sub was very tasty and great! Service was outstanding!

I often stopped into this location on the way to visiting my mother and there was one employee,…read moreCherise, who made my sandwich perfectly every time. She was kind, friendly and eager to make customers happy. I stopped going in for over a year after a few unpleasant experiences with other employees when Cherise wasn't there. I stopped in recently and was surprised at the turnaround. It was clean and they were really busy! (I think walk in customers forget call in orders have to be filled in a timely manner as well, which is as common as a pizza place there. I think if you don't like being patient in line, call your order in.) My favorite employee is back and she cleaned things up! My sandwich was PERFECT! We stayed and ate in too. Cherise never disappoints! Her hard work really made/makes a difference. She really knows customer service and it shows. I'll be back!

The quality of the food has gone down dramatically over the last four years we came in for a…read morechicken Philly cheesesteak sandwich at the Twinsburg location. It took forever to make, they made up the Philly cheesesteak with beef never listened to us so when we got home and opened the package and saw it wasn't even chicken . It was so terrible like eating gristle . We called to complain. That was a mistake. It took them 15 minutes to get on the phone and then we got that I don't really care attitude like what do you want us to do and you know what really made us mad when you go to check out the machine asks to leave a tip for something that those people are paid to do and we actually did leave them a tip because you feel pressured when you go up to the counter. We will never be back.

Never had a problem with the service. I always orders the wings and they are always fresh and hot,…read moreeven by the time I get home. This is my go to wing spot right now.

I am really pleasantly surprised. On the outside this is a gas station in a crappy part of town and…read moreon the inside it looks like any other run down gas station save for a small hot food area with a full fryer bubbling away feet from the gas station register. Food safety aside, the teriyaki sub I had from here was amazing! For $8 or so I got a foot long or so sandwich fully loaded with deliciously salty sweet teriyaki chicken chunks, green peppers, and cheese on a nice soft white long roll. Very impressed given how poorly the whole place looks! Onion rings were decent but not remarkable. Banana pudding was very sweet and somewhat artificial flavored but pretty good overall.