I ordered the club supreme through the app and had selected no tomatoes, no lettuce and to add banana peppers and I added in the comments if I could please substitute provolone cheese instead of Swiss cheese. When I got home to eat my sandwich, they completely ignored my requests. My sandwich had lettuce tomatoes and Swiss cheese on what tasted like a couple days old bread and my sandwich was just sloppily thrown together, my 2 year old niece could have done a better job. Very disappointing read more

Clean location with easy parking. Wide variety of sandwich choices and chip options. Produce very fresh. Food was good however they did mess up our order and service was a bit slow even though the store was pretty empty. read more

Jersey Mike's Subs - Sandwiches Near Me - Santa Rosa, California

I went to this establishment and was wondering why it looks so weird... look at the lawn chair above the fountain drinks and the picture with the boat on the wall looks... suspicious. look at the architecture of the house... it really makes you think. Now, whenever i visit this specific location i have noticed something by that is almost as disturbing as the artwork up inside... during busy hours, I have noticed on multiple occasions management being verry disrespectful and unprofessional towards regular employees, when the employees always take great care of me. I'm not quite sure why they talk down to them the way they do but i see it as wrong and unjustified. Management needs to do something about this unsettling work environment. Otherwise thank you to all of the staff who have been respectful and helpful and made great sandwiches. read more

Thought I'd give Jersey Mike's a try after driving by this location for 1 year since it had opened. Six people in line ahead of me took 20 minutes before I was able to place my order. Paid $15 for a regular sandwich on GF bread. Got home, sat down to eat it, and the bread was stale!‍ read more

After recently purchasing a sad sandwich from their competitor (yes you know the one) figured I need to find a new place. Lo and behold Jersey Mike's was clean, the people working there seemed happy. For the same price of sandwich as the competitor you're getting double maybe triple the amount of sandwich. Everything is fresh and tasty. Happy to live near this place. read more

Jersey Mike's Subs - Turkey and provolone with veggies - Sandwiches Near Me - Santa Rosa, California

I live over three hours away from any Jersey Mike's so was looking forward to it for lunch while passing through town. Was disappointed with the service. The vibe wasn't welcoming when I first walked in but I shook it off. Took a couple minutes to even be acknowledged. The guy might have been having a bad day, but he wasn't friendly and kept messing my order up. It seemed like he was trying to make an order for pick up at the same time and put the meat on the wrong bread. He then grabbed each of the meat off swapping it to the other bread, leaving pieces of the wrong meat on my bread and adding the correct meat on top. Asked me twice if I wanted it Mike's way, I replied no the first time and told him what I wanted, He then stated again Mike's way as he added onions on top of the meat. I reminded him I don't want it Mike's way, so he grabbed most of the onions off, leaving some and then asked what I wanted. I told him I'm sorry but I really don't want my sandwich to have another type of meat and pieces of onion on it. He was irritated as if it was my fault and took the sandwich away and started getting the meat and cheese back out but with an obvious attitude. I let him know never mind, I don't even want a sandwich from there anymore. I'm not a confrontational person and am pretty understanding that people have rough days. But I'm also not going to spend $10+ on a sandwich that was made incorrectly, poorly and with an attitude. read more

This is my local Jersey Mike's I absolutely love this place when it feels like 25 feet above Hell outside. I stopped by yesterday between 7p-7:30p there wasn't a line but I had time to look over the menu again. I ordered the no# 7 with turkey & white American cheese on Rosemary Parm bread. The guy who sliced the deli meat was extremely nice and worked quickly. I over heard the young lady tell the customers behind me it was her last week. She rang me up with a smile, I grabbed my sandwich bag and wished her a good luck. Thanks you guys for preparing my dinner for the evening. My sandwich was everything I had hoped for and more when I got home....... read more

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After spotting Jersey Mike's at this location, I finally decided to give it a try. From the moment I walked in, the staff welcomed me with warm smiles and a willingness to help, making the atmosphere feel inviting and friendly. I opted for their Philly cheesesteak, eager to compare it to the authentic ones I've savored in Philadelphia. I have to say, it was impressively close to the real deal! The combination of tender beef, sautéed onions, and melted cheese melded together beautifully. However, one small detail I missed was the absence of a prompt about whether I wanted my bread toasted. It's a simple preference that could have elevated the sandwich even more. Overall, my experience was quite enjoyable. The sandwich, while not perfect, was tasty, and the staff's pleasant demeanor made the visit worthwhile. Jersey Mikes, you did Sonoma county decent read more

This place is so good. I work in New Jersey and frequently eat sandwiches at small local delis. Jersey Mike's makes a mean Italian sandwich. I'd rather eat this is the #13 Original Italian than any of the sandwiches in NJ. read more

Jersey Mike's Subs - #13 Original Italian - Sandwiches Near Me - Santa Rosa, California

Worst customer service ever. lol tall guy with glasses helped us and you can tell he hates his job. Tables were dirty, dirty counter top where they make the sandwiches, and floor was sooo dirty. Not coming back. Santa Rosa Ave location is better. read more

We had preordered 2 boxes of subs to pickup at 12. I called to push back the pickup time to 3. Which I figured would help the staff. I was treated so rudely. The person said "what do you want" I was shocked. The person hung up with zero acknowledgment that he understood my request. When we picked up the boxes the order was not complete and we had to back while the party was going on. It was the most frustrating and unbelievable situation ever. I hope the staff learns how to treat costumers in the future. read more

Great sandwiches I enjoy the BLT and the many cheesesteaks they have on the menu, the bread is always fresh and the food is delicious. This place is rare as far as a chain that actually has good customer service. My kids love coming here for the turkey, we visit the location often. Also the root beer on tap is amazing read more

It's a glorified Subway but it is what it is. It's a good quick in and out experience.

If you order online when you get to the store GET in LINE! I made the mistake of waiting for my order while watching at least 5 to 6 people come in, order, and get their meal before they even started mine. Lesson learned. Then I went up to the register to ask again and was told that they had sliced my meats and it was coming up. After about 5 minutes and watching them make other sandwich's I went back up and asked again where was my order. I was told it was coming and I needed to calm down and walk away from the counter by the boy working there. I said, again, where was my order. He then proceeded to argue with me. I pointed out that they were making the sandwich's for the people who have come on way after I had placed my order on line. By this time he held up my 2 sandwich's and said "They are done but you're not gonna get them. I'm refunding your order and you can eat somewhere else." WHAT!!!!! I then asked for a receipt of my return and he was having troubles, giving it to me and told me he was going to call the police so I said call the police. I'm not leaving till I have my copy of the receipt of the refund. Took about 5 more minutes. I apologized to the people in line and they all agreed with me and couldn't believe the way I'll l was treated. read more

Five stars for the food, but have to deduct one star due to the unfortunate parking situation since they share a driveway with Dutch Brothers. It's such a hassle trying to get into the parking lot that it affects the decision on eating there. The line for Dutch Bros which can sometimes be two cars wide completely blocks all the spaces for Jersey Mikes not to mention you have to wait in the Dutch Bros line just to get access to the parking spaces. I hope the two business owners can figure out a better solution soon. The subs are delicious, love the Mike's Way style with oil and vinegar. The clean inside has a few tables but gets crowded easily. No tables for eating outside. read more

Very clean store/restaurant with very friendly employees. I been here three times already and both the hot & cold sandwiches are delicious. read more

This is a Grand Opening! The store was incredibly nice , brand new . As a jersey native and having worked, at a Jersey Mikes in Florida. I know a Jersey sandwich! My number 7, Mikes Way , was a 9.5 of 10! Hot peppers were really yummy, too . My number 6 , Roast Beef w provolone, was superb in all , ways . A 10 of 10 ! !!!!! It's all about the ," sub ARTIST /maker, "! ! The man I got, was good , trained well ! Overall, very good subs! In addition , they did a charity kick off, which is raising thousands of $$$, for Canine Companions, our wonderful Sonoma County organization, w the pups !!!!!! Rolling and packing a sub , is kinda like rolling a joint ......some can roll great , others not so much but , that's the shops duty , to analyze and choose the best sub makers , most importantly ! ----oh yea, enjoy---!!!!!!!! (Side note. I discovered, the bread is made in Jersey , and flash frozen, par baked . This element is extremely important, almost the most important part of a true sub / hoagie! Exactly why bread and pizza from Jersey are so good, is debatable, most say the water ! ) read more

Jersey Mike's Subs - Number 6 , light vinegar, Mike's Way ! ( Roast Beef) - Sandwiches Near Me - Santa Rosa, California

Overpriced sandwiches with not enough meat in it and the bread seems to be stored for a while and smells rancid like its been in the shelf too long read more

Decent sandwiches but wow was that a frustrating place to be. Ordered a sandwich to pick up online. Got a 25-45 minute estimate. There is no room anywhere in the place because there are so many people waiting for pickup orders. There's no system or separate line. No one announces if a pickup order is ready. There's no management. If you want to embrace the online ordering business, you have to set up properly for it. Your current approaches sacrifices the quality of the product and experience. So I'll get a sandwich somewhere else next time. read more

I went in and got greeted by a nice gentleman, on the other hand the worker that takes care of adding the toppings was very rude and condescending. I didn't catch his name but he was an older man with long blonde hair. I hadn't even started talking and he was already yelling at me saying he couldn't hear what I was saying. He was also very rude to my friend that I came in with he didn't t even want to look us in the eye. He made us feel dumb when ordering when we had told him it was our first time being here. Next time we will be placing our orders online just to avoid being around that kind of environment. read more

The meat was so overcooked it was super dry and had hardly any cheese! Really slow service from a rude dude person. read more

Nice new shiny store !! Great sandwiches !! Tip to staff. Please clean the tables and floor. For a new store, have a little pride. Not sure what it is about Jersey Mike's but everytime I go into one of the Santa Rosa stores, I want to grab a towel and clean the tables and chairs off. There aren't that many to keep up with. read more

I loved this place so much. Such delicious food and excellent service! I would highly recommend this restaurant!

I just received a sandwich through delivery & iam very disappointed i paid for extra toppings and do not see anything extra. I have recently ordered a regular size big kahuna with no extras and somehow these things look exactly the same How? just really do not understand the point in paying more for less very sad. I also find it wierd the owners or franchisees only respond to postive reviews most of them must be fake because it seems odd. read more

Jersey Mike's Subs - #56 Big Kahuna Cheese Steak - Sandwiches Near Me - Santa Rosa, California

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My sandwich was mid and soggy. Service was not the greatest. Waited a while to actually get the sandwich. Didn't ask if we wanted lettuce or tomatoes or any clarification on what "mikes way" was. The staff seemed flustered, perhaps they were nervous during a busy time. Oh well. Edit: the Menus are also hard to see, half of them are blocked by a big portion of the wall that says " sliced fresh to order" It was also hard to hear and understand what they were trying to do and where to pay and wait. read more

This place is full of young kids wanting to talk to each other not caring about the customer needs I went in there and asked for a number six roast beef provolone with extra meat and then a mini number six and they gave me two regulars with no extra meat they added everything they wanted to add and drenched it with vinegar when I say drench I meant I had a soggy sandwich by the time I got home very disgusting to eat on top of that who puts oregano on the top of that sandwich I sure don't that was another disgusting thing I had to eat because they didn't take time to ask what I wanted I was so disgusted I didn't even wait for my change I just handed them $40 and walked out the door disgusted read more

I really like the Subs at Jersey Mike's, but be warned, do NOT order online at this location. Only order in store because they have never gotten a single order correct. They are absolutely illiterate and incomptent. You must go in and order. You have to stand over them and see them do it correctly. Unfortunately, in store, the employees are often angry, They pick and choose who they say hi to as well. More unfortunate, either the managers don't care, they themselves are incompetent or that's the best they can hire in this area. Never thought I would say this. Maybe some day soon, the robots can do a better job!! read more

Do not go to this location as they only cater to DoorDash and mobile orders. We just spent 20-25 minutes in line waiting to order what was supposed to be two sandwiches. After taking so much time to get through the line, and there were only four people in front of us, I could not order my sandwich as I would not have time to eat it. Hope my son's turkey sandwich was good. On a positive note, I saved $12.50 by not buying myself a sandwich. read more

This place sucks! Kid let me pass out nearly, from dehydration, and calls the cops on me to then kick me out. Banned me from the store!!! When I returned, he tells me, "well this guy doesn't know you, and sorry, you will not get any meat today." "I'm asking you to leave the store." This is unacceptable. Furthermore; the customer service line doesn't even answer the f****** phone. I'll go to subway instead, no problems. read more

Today i ordered from this place i really enjoy their sandwiches. The sub bread is always or at least when i have ordered very fresh . The only thing is when you order two sandwiches and bot are regular is one suppose yo be smaller that the other . I did use a coupon and well maybe thats why? Anyway as another customer had pointed out they don't usually answer unless it a totally positive review . read more

Sadly I didn't take a picture of my gluten free sandwich :( I was so hungry & amazed how they cleaned and careful they were knowing that I ordered a gluten-free bread. They cleaned their hands, fresh new gloves and utensils. 10/10 read more

Everything, their subs are all drenched with the vinegar & oil dressing way to much it drips down our arms. YUCK

Ordered for pick up waited 20 minutes and headed out to grab my dinner. Waited almost another 30 minutes before they started making my sandwich . Don't order for pick up just go and order it in person 5 people were serviced before me who just walked in . Won't be back to this location read more

I placed. Y order online and was able to pick it up shortly after my arrival. The staff was super busy and still took the time to acknowledge and see what I needed almost as soon as I came through the door. The food was fantastic and would be a staple for lunch or dinner if I lived in the area. read more

Excellent new sando place! Have been driving by for months looking forward to the opening and WAS NOT DISAPPOINTED! Ordered a Giant Club Sub Mike style and it was the bomb! Super huge! What impressed me was that there was one person slicing meats to order, a sandwich maker, a wrapper, and a cashier! Really great and friendly staff and only waited minutes for my super delicious sandwich. Welcome to Northern Santa Rosa Jersey Mike's! Will definitely be back for the rest of the menu! read more

my girlfriend and i have ordered here before and this now makes it twice in a row where our sandwiches were mixed up, our #14 vegge sandwich had turkey and our california club sandwich didn't have any meat had turkey in it both wrong bread and cheese so disappointed i've worked in a deli before and can't fathom how this happens... TWICE! read more