I don't know why this place gets three stars instead of five because we always get hot food fast and it's delicious! Friendly staff. No complaints at all. read more

The service was nice and friendly. There was a technical issue going on but the employees addressed the issue to everyone waiting which was good. Good flavor and fresh ingredients. The ambiance is clean, quick service atmosphere. read more

Jersey Mike's Subs - #7 Turkey Sandwhich - Sandwiches Near Me - Round Rock, Texas

This is a good spot. I promise you that not all Jersey Mike's are the same. It depends on the manager, and you can usually tell right when you walk in by seeing if the counter is clean. That has been the best indicator for me anyway. On my first visit, a young kid was rude for no reason. However, the manager apologized next time I was in there and said he had noticed it. So that was cool. And this place is definitely clean with quality and fresh food. Definitely recommended if you like Jersey Mike's. It's one of the good ones. read more

Jersey Mike's Subs - Dude presenting a sandwich - Sandwiches Near Me - Round Rock, Texas

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My first time at Jersey Mikes didn't turn out well. Here's the scoop and 4 reasons why I won't go back... I walk in around 8pm on a Monday and there was a customer at the register with an employee, an employee cooking, and one assembling the subs behind the counter, and a customer that walked in right before me heading to the Pick Up section which is right by the register. 1. The cashier didn't acknowledge his presence nor the other 2 staff (it's a small place). 2. I followed the sign to the Order Here section and stood there for 5 minutes before the guy making the sandwiches said they'd be right with me. 3. He was making 3 sandwiches in a an extremely slow motion as if he was on something. 4. The lady cooking was coughing over the food, and the employee at the register was taking a long time with the customer; not sure why he was taking so long with her to checkout all awhile not acknowledging anything else. It was off putting and wasn't a scene I was excited about anymore so I walked out after standing there for 7 minutes. Customer Service is everything to me. read more

Came in here on a chill Sunday afternoon. not lunch... not really dinner but mid-day. Girl behind the counter seemed so put out... even to speak out loud. I felt so bad bothering her with my order. TBH we overheard them make my sandwich wrong and one of the 2 was like well just see if she'll take it like that? and my husband glared at them both and they decided to make it correctly without the raw onions and on the right bread. Then a 3rd guy was upset someone who had ordered had stepped outside to make a call, came in and picked up his sandwich and left. Couldnt understand why they were so put out? there was 3 of us in the place... 3 customers. I can only assume its like everywhere .. short staffed ? all I know is.. I won't return and my dollars probably won't change a thing but I'll never return to a place I'm 1) not wanted and 2) overpriced for what I got read more

I ordered a sub tonight on gluten free bread which prompted the worker to ask about an allergen. I let him know it was a soy allergy not gluten but he still wanted to treat it as such; he changed gloves, cleaned the counter space, and used red chili paste from the back. It was a great experience and we will back again. read more

The team at this store does a great job. Came in during Lunch rush and everyone there was working together to get orders out. 10/10 thanks y'all read more

Jersey Mike's Subs - Menu - Sandwiches Near Me - Round Rock, Texas

Jersey Mike's has always been good. The only deterrent is chips vs. fries and I love me some fries with any sandwich. Service is good but this makeshift plastic barrier is just for appearances and completely ineffective towards airborne virus. Oh! And get the Kahuna with chipotle Mayo! That's my go to. read more

Jersey Mike's Subs - Barrier for appearances, completely ineffective. Lol - Sandwiches Near Me - Round Rock, Texas

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Terrible experience. Order was supposed to be completed at 1:22 PM and I arrived at 1:25 PM to pickup the order. I went to the pickup window and showed the staff member my order confirmation and name and he told me it wasn't ready even though there were two bags ready for pickup. I was pretty sure one of the bags was my order but trusted that the staff member actually looked at my phone and verbally understood me. After 10-15 mins of waiting, he asked me for my name again and I repeated and he gave me the bag that had been sitting the whole time. I explained to the staff member that was the name and I showed him my order when I got there. No remorse, no sincerity, and no apology. He completely dismissed his mistake and sarcastically said "have a blessed day" mocking me after seeing my frustration. We're all human and we make mistakes but it's important to own up to it and at least offer an apology for a mistake made. We will not be going back. read more

Hello! We were just in your Round Rock TX location (we have been many times since opening). Today we went to pay our $28.04 bill with a $100. When the cashier looked at the drawer she showed us about $300-$500 worth of $20's and 1 $50. The manager told her they couldn't accept $100 bill for anything less than a $50 bill (no where in the store is this policy stated). We couldn't purchase our food because we only had the $100 (I didn't have my purse and my husband only had the $100 on him). Regardless the manager then started calling my husband a child because he couldn't pay with anything other than the $100. read more

Been to several JM's locations in the Austin area and they have been mostly good with a few misses being in my sandwich not prepared as ordered but customer service has always been good. That is until I visited this location in Round Rock, it was a very unpleasant experience. There were two guys and a girl working the main line, the two guys were the sandwich preparers and the girl the cashier. I had to repeat my order to the guy slicing the meats twice because he forgot, wrote it down the third time. The guy that dresses the sandwich was upset for some reason, I told him I wanted my sandwich and he was acting like he didn't know so I proceeded to tell him every ingredient I wanted in each sandwich, I ordered 3 of them for my family. He messed up one, I didn't say anything since he was clearly upset. What really bothered me is that right after we sat down to eat at the corner of the restaurant, one of the employees came out and started sweeping the tables nearby. The sweeping kicks up dust and she was moving chairs and stuff, couldn't she wait until we left. I also noticed the staff, which was not diverse at all, only greeted certain customer and was polite to them. I did not get a greeting nor a thanks for coming by so not sure why they only did it to certain people, I have an idea but I'll give them the benefit of the doubt. I hope they work on their customer service, my money is as good as any other paying customer but I can always take my business elsewhere. Next time I'll just drive further to a different JM's or maybe I'll just get Jimmy John's. read more

My first time there and it was actually great . Some young lady named Sasha had great customer service and the sandwich was fire. I would recommend that you look for her when you go. read more

I will start off with I have a 30 min lunch break in which to go get my food when I order that gives me plenty of time. I ordered we arrived at our pick up time quoted online most places I order from have it waiting . When It was about 7 mins late I asked was told it was on a full grill. 9 other orders were worked and placed on the togo bin these people were not even present in the store meanwhile mine is still taking forever (3 sandwiches nothing crazy) I did not ask for a manager but at 12 mins late one walks over again tells me why its late to which I responded I dont need your update I need my order please help your team get it ready instead of talking to me. She got offend that I asked her to do her job and called me a disturbance and that she could not help on a the grill she then proceeded to get a huge attitude with me and continue to talk to me I told her I'm not talking to you I would just like you to manage your team and get food out the door you know your job I dont need to be coddled I just need to get back to work. She continued with the attitude meanwhile the grill guy is moving at a glacial pace there were a total of 8 people working behind the counter so they were well staff. After telling me she couldn't help her staff she finally proceed over to them and did it all herself got the food out in about 1 min making it nearly 17 mins late from the quoted time. Customer's need you to meet your time quotes they dont need you wasting their time with excuses and you being offended when they are upset that their inability to manager 8 employees on a line. Two people on the grill made a total of 5 sandwiches in the 20 or so mins we were in the store. The grill was never full. Also if you are not meeting your online quote times you should update them to be accurate. There was nothing to prevent great service like a huge order just several people waiting for inadequate service. read more

I was rushed to order when there were few people in the store. Was asked "Mikes way" when associate was getting the bread. Noticed when I got home, Mikes way did not happen. 2 people working on my sandwich and it still didn't happen. Had confidence it would so really didn't pay attention. The overall Jersey Mikes Vibe was not there. read more

How could Jersey Mike's be anything but 5 stars? I swung by this location for the first time on my way home from work and after being on the phone with my pesky bank all day, so I really needed something to help my mood! This location was very clean and had plastic dividers between employees and customers for COVID precautions. The employees were very polite and kind -- I was still on the phone with the bank so I may have been a bit all over the place, but the employees were awesome and worked quickly. Plus, the sandwich is delicious! Definitely stop by if you're in the mood for a good sandwich. read more

New location just opened up. I'm a sucker for a good Jersey Mike's sub on Rosemary Parm bread. The meat and cheeses are sliced when you order so you know that these items aren't sitting out waiting for flies. However, I did see employees on multiple occasions use gloves to wrap my sandwich and then operate the cash register. Kind of gross. The barrier between the employees and customers is nice but makes it very hard to hear their questions. They have messed up once: Employee: Would you like it Mikes Way? Ex: onion, lettuce, tomatoes, olive oil, red wine vinegar and spices. Me: yes everything is fine. Employee: They put EVERY SINGLE AVAILABLE TOPPING on the Italian sandwich??!??! The Italian doesn't have banana peppers or Mayo. WTF. Make sure you see them making your sandwiches! The rewards program is pretty good and it's free. I always get freebies once in awhile. I expect this location to become more familiar and better trained as time goes on. read more

I get the first review :) They are new and COVID is around. Maybe that is why the experience was just OK. Appropriately, there was a physical barrier between customers and staff. When we walked in we mentioned that we had never been to a Jersey Mike's before. I through that might illicit some suggestions on their sandwiches. Just quiet. I ordered the Super Sub on white. My partner order a Mike's Famous Philly on white. The cheese and meat was sliced up upon ordering, and the cheesesteak was cooked to order. Cool. The amount of meat was generous. We took the food to go, as it is COVID times. When we got home, my sandwich was made with a Parmesan oregano bread? Looking now at the menu it was rosemary/Parmesan. Didn't taste like rosemary. Either way, it was not correct, and I did not think it paired well with my sandwich choice. The Philly was on wheat. When looking over reviews for another nearby location, there were comments about gloves. Repeat here. The person that was working the register was also making sandwiches, but never replaced his gloves between tasks. He went from working the register, to touching the food with his hands, to working the register, to touching the food with his hands, never swapping out his gloves. I did have a coupon for a free sandwich (BOGO). The bill with the coupon was almost $17 (2 chips and 2 drinks). read more

I'm moved to Texas (at the time under protest, I was 12, I had no choice). The only thing I miss from PA are seasons, really tall trees, and Philly Cheesesteaks. I got one here along with a couple of different cold cut sandwiches. I would have given them a 1 if I only ordered the Cheesesteak, but the Ham and cheese and Italian ones were great. It took 1/2 of the Cheesesteak, to figure out why it didn't taste right. The steak part was way overcooked (I didn't know you could do that and have it taste that way. It had the same ingredients I've always had, but I finally figured out that it tasted bad (really bad). Being the lazy yet honest guy, I chucked in some stuff and took out most of the meat on the sandwich. After that, a considerable amount of cheddar jack, some ham, and picante sauce, the bun still did ok. I thought to myself, next time (maybe) I go there, I will take better notice, and if necessary, give them a lesson. Please don't condemn every Jersey Mikes you see. This one was the only time and place I've had a problem. Oh yeah, did I mention the ham and cheese, and the Italian orders came out with the service, and taste I've come to associate with Jersey Mike's. Cheers read more

I've only ordered to-go from this location since it's opened and both times it's been delicious. I decided to branch out from my usual Italian and try the club supreme. It did not disappoint! So meaty and yummy! The staff have been nice enough when I've been in so no complaints there. And they are super fast! To-go ready in less than 10 minutes! read more

Jersey Mike's Subs - Club supreme - Sandwiches Near Me - Round Rock, Texas

All Jersey Mikes are the same = GOOD. FRESH. TASTY. Sandwiches. Here they greet you always the same in a good positive attitude. From North Carolina to Texas I have had many JM sandwhiches. read more

Order my food and it went to the wrong location. I reordered at another location and they told me theirs a glitch in the system and palm valley can refund me. I ordered at 1200 and and called at 1235 because I only had an 30 min lunch and had to rush. I was informed that I called after the 30 mins and so I could not be refunded for my 1st order that I was unable to pick up. Your manager had no empathy. Im a single mother and dont have money to just be wasting on food your manager claimed would just be thrown away...I paid for two meals today, one of which I didnt even to get to eat. WOW 00000000000 STARS!!! read more

Jersey Mike's is one of my favorite sandwich spots that offers consistently good subs no matter which location. This one in particular has always been a great experience with friendly people, usually pretty quick unless they are slammed from a local event, and only gotten my order wrong once, which they went above and beyond to rectify. read more

This Location is all over the place. They lack when it comes to proving customer service. Even one of the employees spoke about "high". I believe everyone there smokes. I love Jersey Mike's but I will forever attempt to a void this location! I hope y'all have a better experience than me!! read more

I go to this location may be a couple times a month and it's to luck of a draw! Depending on who's working will depend on whether you get a decent sandwich or not. Of course, every time you go in, there seems to be a new crew in there that doesn't really know what they're doing. The crew this evening wasn't very friendly and look like they were skimping on both the meat and the toppings so be cautious when you go in. read more

Ordered through door dash, waited an hour and 15 minutes for them to call me and say that jersey mikes doesn't have the ingredients to make my order? Tf? Never again read more

This is our regular, goto spot for takeawy sandwiches. My wife likes the original Italian and I get the classic Philly Cheesesteak. We are from the Northeast and Jersey Mike's sandwiches are as near as we've found to Philadephia sandwich fare here in Texas. Great food, reasonable prices and fast service. Not much more one can ask for. read more

This is my favorite sandwich shop!!! Their bread is the best, it's always fresh and has an amazing flavor! My mouth is watering right now thinking about it! read more

Food is fine. Service is terrible. Staff does not know what they are doing. Have tried this location multiple times

My sandwich was very flavorful. The staff is super friendly the only downside is it's kinda pricey, but overall pretty great. And their chocolate chip cookies are phenomenal. read more

I placed an order through their website for a regular sized cold sandwich, it said it'd be ready at 7:33 PM. I had to wait until 8:05 PM to actually get it. In the end the sandwich was good, but I would have done something else if I knew it would take that long. I got there and there was short line of people having their sandwiches made and about 5 people standing around waiting for their mobile orders. Progress on the mobile backlog was really slow, and they weren't preparing sandwiches in order. One person had a hot sub prepared and was told they were working on a second cold sub. He got his cold sub 40 minutes later (what?). The person preparing the orders looked really flustered and confused while another employee had to keep reminding him to package up sandwiches. Seemed they also had problems operating the register. I was excited about this location, but they need to get their act together. read more

Went in the other day to get a sandwich. I had never been to Jersey mike's before so I was asking lots of questions on what he recommends. I can't recall his name but the man helping me was very sweet and took the time to describe anything and everything to me! And boy I was not disappointed. This was 2 days ago and now I'm fixing to leave the house and get another one!!!! Thank you guys!!! read more

Just ordered from here on Door dash, got the wrong sandwiches and didn't get part of my order, that I paid for. So irritating that a sandwich shop can't complete a simple order and then rob the customer by no giving them the order read more

All my order was wrong! All I asked was for "NO ONIONS AND ADD AVOCADO! 4 subs wrong and messy and what bothers me he most is that my sub was DROWNING in olive oil now I have an oil stain in my car ! read more

Went in to grab dinner for the family and immediately felt like I was putting the girl out. No hello or smile which was odd. I started my first sandwich order and changed its to the giant size as she was writing the order. She turned her head to the side and ripped the paper off the order tablet crumpled it up and threw it out then went back to writing. She was clearly irritated. I continued to order the remainder of sandwiches and as she was ringing me up noticed only a few of the sandwiches. I wanted to make sure she got the whole order charged so I said, "plus the other 2 and these chips". I got a curt response of, "Yes, I know". As a business owner myself if I had an employee speak to anyone walking through my door like this I think I would put my business first and either retrain or release. $100 in sandwiches and some chip bags and I can't get a thank you or a smile after I smile and say thank you? I hope it was just a bad day which we are all entitled to. read more

Just placed an order and had to leave when I saw flies everywhere!! They were landing on the meat as it sat on the bread waiting for veggies. They were all over the lettuce in the tub. So unsanitary. Lost my appetite and had to leave. I can eat a sandwich after locking eyes with the fly that was just on it! read more