What a disappointment. We were in the process of ordering 8 sandwiches and for the 9th one I asked if they could toast the gluten free bread since it is crumbles very easily if it is not toasted. Because I was getting a BLT they would not throw it on the empty griddle that was already on. They explained "they can only toast bread for hot sandwiches". I would understand if they didn't toast at all and it was against policy but it is not. They already toast bread so why not do that. For a sandwich with add-ons that would cost $25+ it is crazy to think that toasting it is an outrageous ask. For reference the griddle was empty because we were the only ones in the store that ordered a hot sub and no there was not a huge line or a lot of online orders. Also the price of a hot sub and a BLT were the same price when ordering a giant sub. Happened on 1/24 at 2pm. Went to WingStop let me tell you they had great service, quick, and very respectful. I asked about gluten free items and they explained everything and were very knowledgeable. read more

I normally don't review individual, random locations of fast food / chain restaurants, but just had to give a shout out to the staff here for this Jersey Mike's Subs location. Our family frequents chain restaurants quite often and Jersey Mike's Subs is no different. However, we typically don't dine in at Jersey Mike's Subs, but we did on one recent occasion and the staff here was FANTASTIC, specifically 2 of the women working here. I believe they were of a Spanish ethnicity (don't want to get it wrong by specifying), but they were as kind as can be when we dined in. We actually placed our order for pickup, then grabbed a table inside to chow down, but they gave us the option of choosing a soft drink or water for our kids' meals. Also, I observed their focus and concentration when creating customers' orders and they were so disciplined in the way they worked and conversed with customers. It was a sight to behold for a fast food restaurant because, unfortunately, I've had my fair share of unpleasant employees at other fast food spots. Then, during our meal, one of the employees walked over just to thank us for our business, which was completely unexpected, so KUDOS, KUDOS, KUDOS to the hard working employees here - specifically those 2 wonderful ladies. Keep up the good work!!!! read more

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Can't go wrong with Jersey Mike's. Here the staff is nice, great service, fresh delicious subs!

Great lunch spot! Service was great! I like this location better than the other local one I had a bad experience at! I get the sub in a tub and it's perfect for my low carb diet! I just wish they would chop up the bacon. read more

I keep trying this store hoping it will improve to the way it was years ago, but sadly no. The service is Soooo Sloooooowwwww. If the girl helping me went any slower, I would have been able to actually watch paint fully dry. The other woman cutting the meats and cheeses didn't speak very good English and couldn't understand my order. I wanted a reg #13 and reg veggie but she made two veggies. And Mikes needs to improve the veggie experience for vegetarians (my wife). The cheese is not sliced on a separate slicer than the meat, and handled with same gloves as meat was. Also same knife used to slice sandwich as meat sandwich. Just need to be more conscious of those things. The double meat was actually a single portion at most other sandwich shops but I have to order double to even get enough meat on the sandwich now rather than the first few years when they opened. It's a shame they have to change a good thing to try and save a few bucks. Maybe they will read this and go back to fast, friendly customer service and real value for your dollar. Only time will tell. read more

Jersey Mikes is a company that prides themselves on donations and helping communities according to their website and I am terribly disappointed in the company because they did not live up to their own standard. I work at a local high school and asked weeks ahead of time if they could donate to an evening event. The manager was very sweet and said she would pass my email along to her regional manager. I followed up a week later stating I never heard back and she said her regional manager approved of it and that I would be hearing from the marketing side of things to confirm the details in just a few days. Needless to say I never heard back from them. I reached back out to the store manager and no response when I stated I needed to know if they could not fulfill the donation, so that I could plan on other options for food and I was ghosted. I would have greatly appreciated if I was contacted instead of strung along so that we could have had time to reach out to another local business and offer food to our lower income families at our event. read more

Very disappointed with my takeout order. They made the sandwich wrong so I went back, got it fixed to come home to a sandwich with hair in it. read more

Jersey Mike's Subs - Sandwiches Near Me - Rochelle Park, New Jersey

I had THE strangest customer service experience here yesterday. I ordered for pick up. Got there a few minutes earlier than my pickup time. That was fine. I expected to wait. There were three people working in the restaurant when I got there. One was making up some cheesesteak sandwiches one was straightening up and the other was working on the pick up orders was the fourth one hanging on the board to be done of the pick ups. I could probably complain about how slow the girl doing the sandwiches for the pick ups was. Painfully slow. I waited literally for eight minutes while she made two sandwiches. It was hard to watch. But that wasn't even the issue. I could even complain about when the girls stopped making the cheesecakes and was done. She didn't start doing the overflow on the pickups. She just started mosey along. I'm not really sure what she was doing. But now my order is hanging second in line while the girl finishes the first two sandwiches. Now a woman walks in the store and the man says what can I get you? And she gives him her order any begins to go for the bread. At that point I speak up and I say excuse me I've been waiting here for almost 10 minutes. I called in my order 10 minutes ago. It's hanging on the wall with one order still in front of it and you're going to do a walk in person before you finish up my order that I'm waiting for. And he looks at me and says well she's working on the orders. And I said to him well that's not how it should work that I have to wait online with all the calling people but if I just walked in the door, I would get faster service. I've been standing here. I placed my order literally 20 minutes ago and you're telling me I have to wait for her to finish those two and to do yet another before she starts mine? so he says OK what's your order and he takes it and asks the other lady what hers is cut both pieces of bread and starts to slice cold cuts. Starts slicing the ones for her sandwich and I said to him so you're still making her sandwich before you do mine and he says no I'm gonna do them at the same time, but I cut the cheese first so you don't cut the cheese after the meat. Now mind you, they're cutting the same cheese and meat on the same slicer they don't have a dedicated cheese slicer. And I don't have cheese on my sandwich. So he put the cheese on her sandwich. Then he starts doing her ham and salami. I have roast beef. She does not, finally put the roast beef on my sandwich. Then he slides both sandwiches over to the lettuce and topping station and starts doing them. Bottom line this is the most ridiculous system ever I don't understand how they don't do the sandwiches in the order in which they are received, I do understand a person being dedicated to the orders that come in, but when everyone else is free in the store and the only thing that exists are the pick up orders perhaps we should finish them or perhaps we should work on them if one of the people is standing there in the store waiting for their order. That's really my issue. I wouldn't care if someone was in the store and the other girl was working on the backlog of the orders from the app. But when you see me standing there for 10 minutes and you take a lady who just walks in and don't say to me what are you waiting for? That is terrible horrendous outrageous customer service. And then when I bring it to your attention, the fact that you don't just go ahead and bust out my sandwich, but you start making two at the same time when they're not the same is ridiculous. We both had the same thing ham and cheese. It makes sense. Cut the cheese put it both cut the ham put it on both. There was nothing in common about my sandwich and her sandwich. Nothing I'm horrified about what happened here yesterday. It should not take almost 30 minutes from the time I call in to walk out of the store with my sandwich ever. read more

Please don't go there They used the phone, not the costumer, waited in line for 40 minutes for a long time Disrespectful to us Please back me money 23.11$ Because no good service and food ... read more

Jersey Mike's Subs - Please don't go there They used the phone, not the costumer, waited in line for 40 minutes for a long time Disrespectful to us !!! - Sandwiches Near Me - Rochelle Park, New Jersey

dirty floor, the staff is not friendly, and if you want less meat in your sub, it's an issue because it comes with six slides of ham! Crazy!!!!! And the bread is hard! read more

This JM is always spot on when I am craving a cold-cut sandwich. I've tried their hot sandwiches before which are pretty good, but their Italian always hits the spot. Sign up for the text message alerts and you'll get notified for some BOGO offers. The staff here is pretty friendly and welcoming. Highly recommend trying Jersey Mike's if you haven't done so already. I haven't been back to a Subway since... read more

Best subs around town the guys here always help me out They also offer free chips if u scan code read more

Jersey Mike's Subs - #7 Turkey and Provolone - Sandwiches Near Me - Rochelle Park, New Jersey

In the fast food sub game, there really is no comparison. Jersey Mike's was is and most likely always will be the absolute best. For a while, I thought Quiznos was decent. Sadly, they're all gone now. Subway is well, Subway coming in a solid meh. If you're looking for fresh ingredients, generous portions and delicious bread, look no further. Granted, you'll pay a bit more but considering the quality, it is well worth it. Oh, and the staff is excellent. Very friendly place. Kudos. read more

Just went to JM. They didn't have any onions, lettuce, tomatoes and the guy didn't seem interested in making a sandwich. Was it too close to closing time? Maybe lock thr doors early if not interested in helping a customer or out of so many ingredients. read more

Sandwiches always made to perfection no matter what location I visit. Speedy service even faster if you order through the app and collect points. read more

The staff here is great! I don't know all of their names but the young man (I think he is a manger) is always so polite and the rest of the staff seem genuinely happy to help whenever I order here. 4 stars because I wish I could get my bread toasted for my turkey sub but I was told they can't toast the cold sandwiches unfortunately. read more

Unless you go and watch them make your sandwich, order from the Rochelle Park, NJ location at your own risk! You may or may not get the sandwich you order. Several months ago, I placed an order for delivery through a 3rd party delivery app, 2 out of 3 sandwiches arrived ok. The 3rd had asked for extra meat, but it looked like they shorted us on even the usual amount. I mean, in what world is 3 slices of roast beef ever EXTRA??? It was delivery, so ok, let it slide. A couple times since then, we placed an order online and then went in to pick it up ourselves. Sometimes we get all the toppings requested, sometimes we don't - it's sort of like sandwich roulette. Disappointing to not get the sandwich exactly as we ask, but not critical. So, last night, I had a bit of a rough day, did not feel like cooking, and was craving an Italian sandwich. We figure we'll give delivery another shot with Jersey Mike's, Rochelle Park. We order 3 sandwiches, and 2 out of 3 are ok. My Italian was an abomination! No self-respecting person from NJ would ever put bacon, mayo, and HONEY MUSTARD on an Italian hoagie!! That is grounds for expulsion and banning from NJ and the food industry!! At this point, we've given them plenty of opportunities to get a simple sandwich order right. I called up the store and asked to speak to the manager. I didn't raise my voice; I just expressed my disappointment that an order with very little customization was so very wrong. Let's be honest - they really don't offer a wide selection of toppings to choose from to even make a difficult sandwich order. It's a pretty basic, straightforward menu. At first the manager started to question whether the order was wrong. I mean, I know what I ordered, I have the order confirmation on my phone, I know what I like, and I know what I'm looking at in front of me. They do not all match. He then started to say he thought he made the sandwich and questioned what the toppings were I ordered. When I listed what I had ordered (GF bread, oil/vinegar, oregano, banana peppers, pickles, and the rest of the usual), and then reported what I received (bacon, mayo, honey mustard, missing pickles, missing banana peppers, and no oregano in sight), suddenly he was in the middle of a rush, took my number and said he'd call me back in a minute. Did I believe he would call me back in a minute as he said? No. Did I believe he would provide customer service and call me back at some point? Yes. We are now at 19 hours and counting... I also looked up the phone number for the corporate office and made a call this morning. I just wanted to let them know this location is negatively affecting their brand and they have lost a customer. Would you believe I had to find my way through a phone bank to be dumped into a general voicemail box. I left a message with some basic information and hoped to get a return call. I'm not going to hold my breath on that one, either. Will I be ordering from them again? Absolutely not. $16.74 for a regular size sandwich made with GF bread? The regular size GF was the same size as the shorty!! You charge extra for the GF bread and then provide a smaller size sandwich?? With a nice, new, big, Wawa across the street from this location, 7-11 everywhere you look, all kinds of grocery stores and markets that sell premade or made to order sandwiches around, and a legit deli on just about every corner in NJ, I have plenty of other sandwich options when I need my fix; Jersey Mike's is no longer on the menu. read more

Horrible service no one speaks English asked for a half sandwich got a full told them I asked for a half they only say sorry the other sandwich made completely wrong read more

I went in to my favorite jersey mikes and after a heartfelt experience, a young girl doing her best with a manager by the name of Joshua completely rude to this nice girl made me sick. She was making a few sandwiches and when she got to me he stole her top piece of the bread and when she said where did my bread go he complained that she should make one sandwich at a time which she was trying to do. He embarrassed the girl and she took it on the chin. Joshua is rude and does not need to work there. read more

Love me some Jersey Mike's after a long day of gaslighting women and running and screaming at people in the middle of the night read more

Jersey Mike's Subs - Sandwiches Near Me - Rochelle Park, New Jersey

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Wait for a pre-ordered mini sandwich was ridiculous. Bread was stale and they butchered my tuna sub so that the second half of it wasn't edible because they cut the bread off.The manager was openly overwhelmed and I actually overheard her say she didn't care about my sandwich that the person making it tried alerting her to, probably because the bread broke. She was too overwhelmed to slow down and correct it. Not going back to an incompetently managed place that's for sure. read more

Great chain sandwich shop. Roast beef is made in house and deli quality. Definite step above Subway. Large sandwiches are huge and filled, not just a lot of bread. Italian cold cut hero has lots of flavor. Chicken cheese steak sandwich is my favorite Pastrami sandwich was only item on menu we were not crazy about Soft drinks and chips round out the menu. This location has plenty of parking and currently delivers with Uber Eats read more

After getting some coupons in the mail for some free food i had to stop in and check this new spot out this weekend. I could not believe how many people were here buying sandwiches, there had to be 20 people on line the entire time i was here. The line moved fast, they knew how to hustle and had about 10 people working behind the counter which was nice. I got a regular Italian, a meatball and cheese, and one of their famous Philly Cheese steaks. I personally ate the cheese steak and i destroyed it in about 2 minutes and licked the wrapper clean... must i say more? The other sandwiches which were eaten by my parents they said they were really good. What distinguishes this place from Subway, Blimpie or Pot Belly? well the ingredients look fresh and taste fresh and they slice the cold cuts right in front of you which i prefer, they also have a more extensive menu than those places.... other then that, it says "Jersey" in the name and we live here and that's cool? i don't know. Its a sandwich shop, nothing life changing but i would definitely suggest this place over any brand name food chain that serves mediocre food and had a pedophile as their spokes person. read more

Jersey Mike's Subs - Store front - Sandwiches Near Me - Rochelle Park, New Jersey

"Subway" is just terrible. Good -- had to get that off my chest! Now, on to Jersey Mike's. Delicious! Great portions, freshly sliced coldcuts (like Blimpies!) and spotlessly clean environment (unlike Blimpies' - at least the locations near me). I was on a business trip to KC last year and the gentleman sitting next to me on the plane was a regional director for Jersey Mike's overseeing the opening of two Kansas City locations. Back of his business card was a voucher for a free sub! Smart! Amazing - from humble Point Pleasant NJ to now over 1200 franchises! Now, that's a success story! And I can appreciate why -- the staff is great, enthusiastic, helpful in explaining all the selections and the quality of the product is excellent. Had the #13 Italian and the #17 Cheesesteak. Both were terrific. Looking forward to trying other items on their menu. read more

I went in, and asked for two sandwiches and a bowl. When i got on line the first thing I asked was "can i get the sandwich's for free" and the lady said " yes." So i ordered two sandwiches and a bowl. Then I get to the board and the lady says I only asked for one sandwich. I get to the register and try to use my points, and the guy tells me "i'm not able to because it's a bowl". i was fine with that, but the last sandwich i ordered was given to the person behind me. not to mention they were laughing and joking the whole time. The situation was handled very unprofessionally. read more

Don't ever order on line from here. They don't read the comments if you want to change something. I complained, and they were supposed to issue me a refund. Never happened. Talked to someone from cooperate who was supposed to call me from the store. That never happened. Take your chances. Good luck. read more

The manager here is rude and arrogant. I asked to warm my meat and he said he couldn't due to cross contamination.Fine! Ask him to warm my bread he said they don't do that. Looked over while my sandwich was getting prepared and there was bread being warmed on the grill. Someone asks him how his day is going he tells them pretty good I didn't have to fire anyone yet, ask me again at 6 o'clock. Mind you he has a new staff member there right beside him. Mr.Manager if you hate your job then just say that! Would not be going back again. read more

Unbelievably rude and condescending staff. Came here for a sandwich today. i often get my lunch here. the lady incorrectly made the sandwich. i corrected her. she gave me an attitude. the manager steppes in to correct me the customer. All I wanted was the sandwich to be made accurately. Never had such a rude experience when the customer was told that the mistake was not the one making it. I dont need a condescending review reply. It was a remarkably poor exprience. Never go back. read more

I love jersey mike's. It's pretty much my number one place to go for a sandwich. The location was very clean and there's plenty of parking in the front lot. I always order a giant #13 (Italian sub). Everything turned out great. The only reason I didn't give 5 stars is because the staff was not very attentive when I first walked in. I watched a group of 5-6 employees converse amongst themselves with customers waiting to be helped. One of them was sweeping the floors and would comment every time one of her coworkers walked over a spot she just swept saying things like, "C'mon!" And "Really? I'm gonna kill you." I don't mind having fun while you work, but it's not something pleasant for a customer to see happening, especially before being helped. read more

Another great visit to the Rochelle Park location, Samuel and Alexandra took excellent care of me and are so very polite and friendly!!

This place has definitely gotten to be one of my absolute Favorites! Go there at least once a week. Had a roast beef sandwich the other night someplace else,and compared to Jersey Mike's it was really disgusting!! Will certainly not be going anyplace else! read more

Love Jersey Mikes but this place for being brand new is filthy . One would think that being a new operation and the army of people working there the place would be spotless . Guess again? Dirty You walk up to order and you see a grill that is so dirty and probably has not been Cleaned all day and they ask you if you want a hot sandwich ? HELL NO You look in the the deli case all end pieces of roast beef . Would you have a Roast Beef sandwich that is all dried up ? HELL NO !! They probably use it in the steak sandwiches. The floors behind the counter are filthy with all the condiments from the sandwiches. Do you think any of those 6 people would get a broom and clean up ? All busy texting and fucking up orders and not paying attention. Go to sit down to enjoy my sandwich all tables are dirty and the lady behind me got a couple napkins and started cleaning her own table , while some employee was cleaning the tables with his bare hands . His idea of cleaning was wiping the crumbs with his hands to the floor. Hey buddy did you ever hear of WINDEX ? Cleaning the tables and chairs ? Mike's way has oil and vinegar that gets all over the tables. I went to wash my hands and no soap or paper . What comes to my mind , HOW DO THE EMPLOYEES WHO MAKE THOSE SANDWICHES CLEAN THEIR HANDS. This place needs to train employees , managers on what to look for . Take them outside the counter from the view of the customer and ask them a basic question. Would you eat here if you were a customer. It's the first impression that counts !!! I frequent the Franklin turnpike location and let me tell you , what a difference. From the minute you walk in , they greet you , ask do you want your sandwich on white or wholewheat bread. A whole different experience. Would I go to this location again ? Hell no read more

So today I came in and got a #8 on a wheat wrap. I must say it was disappointing. No bacon was added, and as soon as I opened the wrap, it was falling apart. If you're going to offer wraps at least have ones that are big enough to hold what you're putting into there. I ended up having to basically just eat the wrap on the side because everything just opened up. read more

Went to Jersey Mike's when they 1st opened up years ago, today I decided buy sandwiches for the family to eat while watching the football games, man how the quality of their food went down. Take a look at the pic below, this is suppose to be a "veggie" sandwich, wheres the veggies? Wheres the lettuce? And for a sandwich shop not to have yellow american cheese? For 8.50, I got nothing but bread soaked in vinegar and oil. This is the last time I will buy overpriced sandwiches, I'm better off making my own sandwiches, save your money!!!! read more

Jersey Mike's Subs - Jersey Mike's "veggie" sandwich - Sandwiches Near Me - Rochelle Park, New Jersey

I ordered 2Italian subs they Uber eats They were so soggy I could have rung the oil out Inedible Uber eats said too bad I gave the food a 1because I couldn't give it a 0 read more

Excellent service and amazing fresh food. I recommend everyone to stop by and have a sub from jersey mikes ! You won't regret it. !

Great subs, friendly staff, and super clean! We've been here a few times and keep coming back! If you're looking for a quick bite, stop on in! They offer quite a few different selections, so you're sure to find something! They are a great chain sandwich shop! Their large sandwiches are plenty big, and their giant ones are good for sharing. They don't skimp on the cold cuts, and you can tell their cold cuts are fresh. I'd say a stop above Subway, and a step below your typical jersey deli! All in all, a great place! Enjoy! read more

Pretty decent sub shop. Located right off of the Essex St. exit on Rt 17. This was my first time at this location. I have been to Jersey Mike's before at two other locations. I'm glad they opened one near me. I like the quality of the subs here. I feel like it's a cut above that of Subway or Blimpie. I have tried the Italian sub and the cheesesteak. Both were pretty good. The Italian sub has fresh meats and veggies. I think the meat is of higher quality than Subway or Blimpie. The cheesesteak was pretty good too. Only knock on this place is that it's expensive. For a combo, small chips and a small drink, it's over $10, which is a bit pricey. There are seats to sit at on the ledge, a couple bench seats, and tables that line the shop. It's pretty easy to find a seat when it isn't too busy. read more

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I absolutely love Jersey Mikes! Now that they have Gluten Free options I can go back! I was ecstatic to find this out I've been seriously missing my JM fix! Whatever you choose to eat here always get it Mikes way! This is a hero above all others! The meat is sliced per sandwich right in front of you so you know it's fresh! The staff is always friendly and make the experience that much better. If you haven't gone to a Jersey Mikes and you have one somewhere near you, get in the car and take that drive. I'm telling you it's worth it. read more

The Best Philly Wrap In Town. Look no where else for a juicy tasty CheeseSteak. read more