When ordering my sandwich, I politely requested no lettuce. Instead of simply honoring my request, Bree began explaining why their lettuce was safe despite recent parasite concerns. I responded, "Ma'am, I just don't want the lettuce." Bree then became upset, walked away from preparing my sandwich, refused to finish my order, and told a coworker to make it instead. I explained to the coworker that all I had done was request no lettuce and that I did not want a lecture about it. I asked for Bree's name, but the employee would not provide it, so I requested the manager. Danny handled the situation professionally, and I appreciate his courteous response. My concern is Bree's attitude and unprofessional behavior toward a customer. Walking away from my order over a simple request is unacceptable. Post read more

Another great Jersey Mike's experience! Ordered online along with my wife and headed on over. I pulled up about 7 minutes before the estimated 25 minutes. Our Big Kahuna and Famous Philly were on the griddle and going strong. There was a group of 5 or 6 kids working well together and each had a role. Nobody sitting around. And as usual, our food was given to me steaming hot and ready to eat; if I dared! I have had similar experiences at Jersey Mike's all over the RDU; at least 10-15 stores. Kudos to JM's operating model. I have zero issues eating at ANY JM store in the area! read more

Knightdale is fast good service good fresh food a most important clean friendly service aswell ..

Jersey Mike's is just my fav! Bread and meat are always fresh and you get a decent amount of meat. I definitely always get my cold subs Mike's way, and add jalapeños...soo good. If I'm craving a sub, it's going to be Jersey Mike's. This location is even smaller than others I've been to, so it can get busy, but they keep it moving. No complaints. read more

Jersey Mike's Subs - Original Italian, Mike's Way, w/jalapeños. So good! - Delis Near Me - Knightdale, North Carolina

Like every Jersey Mikes I've been to, the subs were prepared properly and were delicious. Our wait was minimal during the lunch hour. There was plenty of staff, and they all worked efficiently. The restaurant was clean. The only down side is there are only three tables, so it's almost an entirely take out establishment. read more

My 2 stars is for customer service. The shorter young lady with glasses named Jayda (I'm not sure if the exact spelling of her name so my apologies if it's spelled wrong) is rude. Before I could finish telling her one thing she kept cutting me off to ask the next thing, and I was the only one in line. I don't expect any thing over the top when it comes to customer service it in general cutting me off every time I spoke was a less than satisfactory experience. read more

A few weeks ago I came in very hungry after work. Once I walked in I was greeted by a short young lady. Shortly after she sliced my sandwich her conversation with another worker revealed she was also an "entertainer". Lost my appetite immediately and walked out. Won't be eating at this location ever again. read more

Maybe I've just been away from subs for too long but the last time I came to this place, the service was just as bad. Who hires these people?? They're not very helpful at all and they act like they're doing YOU a favor to even make a sandwich for you... You have to specifically ask for ingredients from an invisible menu. Do yourself a favor and order through the app then only stay long enough to walk in and pick up your order. You can thank me later. read more

I came to the store a couple days ago and when I got in I was ignored for 15 minutes, all of the employees were in the back giggling on their phones. I overheard talk about the manager selling drugs to his underaged employees but I didn't think much of it. I ordered the Philly cheese steak with mayo, lettuce, pickles and no onions, and when I got home it had onions on it. Will never be eating from here again. read more

Ordered a tuna sandwich today the bread was so soggy I couldn't eat it. The tuna couldn't be found in the sea of mayo that soaked the bread. When I commented to the person making the sandwich about the soggy tuna, he dropped his head. I'm thinking he was following the supervisor/manager's instructions. All he had to say was "we're out of tuna". There is a help wanted sign on the door. They really do need help learning how to make an eatable sandwich. My last time visiting this business ever!! read more

Jersey Mike's Subs - Soggy Tuna Sandwich - Delis Near Me - Knightdale, North Carolina

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Got a blt. The bacon is crumbled like someone crushed it up cause they are having a bad day. I understand that we all may have our days but good grief can we not take it out on the paying customer. read more

Jersey Mike's Subs - Bacon bits instead of a blt?? - Delis Near Me - Knightdale, North Carolina

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I use to drive past this jersey mikes to go to another one further up the street! The last two visit to this one have been awesome! Quick service, food made correctly and delicious! I am not sure the the management changed or what but it was for the best!! read more

Somehow they managed to forget an entire sandwich on a mobile order out of only ordering only 2

Jersey Mike's is my go to sandwich shop. My favorite sandwich is the Italian sub Mikes Way (lettuce, tomatoes, onion, oil, vinegar) This location was great. Friendly staff - fast service. Employees were wearing masks and gloves. The interior was clean. My sandwich was delicious as always! read more

Let me start with our sandwiches were fabulous. Staff was very pleasant. I observed the man in front of me being an absolutely goof , rude and disrespectful to them and they remained professional , courteous and helpful through out. read more

I'll start by saying I wish I never seen this.. roach!!! I loved this Jersey Mikes til now.. I'll never eat here again smh.

Omg I can't even put in words how amazing this location is. From the food always being on point and correct , to the amazing customer service . It's ridiculous!! They always keep the line small too ! It's always empty but in a good way ! I wanna thank each worker there for being amazing !!! read more

Kel Johnson and crew are the best. Rogers Lane Elementary wants to thank you for your generosity and all you do for our school. You guys have gone the extra mile for our staff. read more

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They were fast to take my order, professional, got my sandwich out quickly and the store was clean. I know it is a fast food place but it is nice to go to a place like this on my lunch break where it doesn't feel like a fast food place. read more

When they get your sandwich right, the sandwiches are great. The problem is that you have a 50/50 chance of them getting it right if you order for pickup which we always do. The girl who is in charge seems to be part of the problem because I'm not being hyperbolic, but today was the 6th time my sandwich was wrong. I've gotten mad in the past after driving home and finding my sandwich being wrong blaming myself because I did not check while I was there. I'm a no mayo guy. If there's mayo on it, I cannot eat it. Same thing happened today. Checked it when I brought it outside, walked back in after finding mayo on the sandwich that wasn't supposed to have mayo. Girl in charge said they'd remake it. Got the sandwich, walked outside and it was wrong dang sandwich. They made the wife's sandwich with no mayo. I'm done with this Jersey Mike's location. I'll try the Wendell Falls one. If you're ordering at the counter, no problem. read more

Love going here when I want a sub ! I usually get turkey & provolone sub all the time and it's really good. An the service usually when I go is always on point and quick. Everyone is also quite friendly as well. I suggest you go there ! read more

This location has the worst customer service I have experienced in a long time. They are more worried about closing early and they are selling a sandwich. read more

The foods pretty good I mean come on it's jersey mikes you can't go wrong. However the lines are long the service is slow and much to be desired. Not what you would expect from a fast food restaurant. If I wanted to wait almost 30 minutes to get my food I would go to a sit down. read more

When you walk into this place, it feels like 'everybody knows your name.' I felt this way even before I became what I consider a 'regular'. The staff is always friendly and engaging. The food is, well, authentically Jersey Mike's. I enjoy the wraps, which a lot of sub places don't do, or don't do well. I have also become a fan of the online app, where you can order and skip the line. I will continue to patronize this location because of the great service experience and yummy food. read more

I just had the worst experience I have had at a Jersey Mikes. The customer service, and way they handled a slight backup was unacceptable. 1. We tried to order online. But got an error. 2. Called in our order. We were old they were out of bread, and it would be 45 min. We placed order anyway. 3. When we arrived to get our subs, only one was ready because they had used all the bread (we waited 45min for), and they only had wheat. (Also waited 20min in the store).. that's over an hour now for sub... and STILL no bread. 4. Settled on wheat bread...got home and the bread is stale and gross. This is a $13.00 sub, that I waited over an hour for. Very disappointing. We were patient and waited... we placed our order the proper way... it was 8pm on a Thursday. Not even a weekend. Bad service. Bad planning And this is from someone who eats Jersey Mikes at least once a week. It's my favorite. read more

I had ordered a steak and cheese and I tasted the sandwich and it was just bread and steak! NO CHEESE IN SIGHT! Then I called them 15 TIMES!! NOBODY ANSWERED!!! I go to the actual store and a woman in there goes¨She looks like she needs assistance.¨ The man goes ¨Naw she can wait¨ AND NOT ONLY THAT THEIR GIVING HER TOPPINGS WHICH WAS DISRESPECTFUL!!! And then there is this one girl standing at the register NOT DOING ANYTHING!! AND THE GIRL ON THE GRILL KNOW WHAT SHE WAS DOING!! If you come here and your sandwich is wrong and you order online please report to the corporate office and go to the store and watch them like a karen and make sure they don´t make a mistake. read more

My wife and I were so happy when Jersey Mike's opened in the area. Because of coupons sent out in the area, they were packed the first couple of weeks. However, the service was quick and excellent. The staff definitely knows what they're doing. The food is the great quality you expect from Jersey Mike's. I took my 3 year old son with me to pick up dinner for our family. The person slicing the meat asked if my son liked pepperoni. When I answered that my son does like pepperoni, the person gave him a nice big slice. I've never had that happen anywhere. My son loved it. read more

Employees, where are your masks???? You're standing on top of each other and talking all over the food!!!!!!! And then a customer at the register bent down to talk under the partition without a mask. Yuk. So freaked out I had to leave. read more

I love jersey Mike's in knightdale. They are always courteous and friendly. The food is good.

I love this place. Everyone that works here is awesome, always in a great mood, very polite and always working hard to ensure you have a great experience. They seem like they love coming into work and it makes the experience so enjoyable. read more

The woman working took my gluten and dairy issues into great consideration when prepping my food took the time to clean the knife and area. This is greatly appreciated and it's the first time I have had someone do this at any Jersey Mike's. read more

Awesome subs, great service. I was dying for a good turkey sub and was looking for a non chain place to no avail but figured I'd give this place a try. So glad I did. Other than no option of a toasted bun, everything was great! read more

This place is awful. The sandwiches I ordered were served on old, hard bread. It was inedible. The selection of toppings is a joke for the price you're expected to pay. I will stick to other sandwiches shops for a better value. read more

Absolutely love this place -- the food is amazing and the staff is SUPER friendly! My family and I have been here DOZENS of times since they opened and have never experienced anything less than terrific service. Jersey Mike's is a true asset to the Knightdale community! read more

Finally I had the chance to try this sub shop today. Woman who took my phone order for Jersey Shore Sub (Mike's Way) was very pleasant. There was a line when I arrived & at least 1/2 the tables were filled. Staff is very friendly & I was taken care of immediately. The sub was outstanding & every bit deserving of 5 stars. Bravo Jersey Mikes! Keep up the excellent work. read more

I will never eat at this place again. They are nasty and they are very rude! I went there earlier today and ordered 2 subs. As the manager was cutting my turkey another girl was wiping down the counters and pepper shakers with a nasty wet looking rag. Then the manager took my two subs and placed them right on the counter where the girl had just wiped at with the nasty wet rag. So I told them I didn't want those subs and asked could they make me new subs and place the paper down first because she just wiped the counter with the nasty wet rag. The girl told me that the rag was just dipped in disinfectant but I told her I didn't care and it was still unsanitary because even though the rag was dipped in disinfectant it still had germs on it from everything she wiped down and honestly I don't want to ingest disinfectant either. So then the manager tells me "if I don't like it I can go somewhere else straight like that". He said since I was being sentimental I can go elsewhere. I told him I was not being sentimental but I don't want to eat those subs because they were placed directly on the counter where the girl had just wiped it with a nasty wet rag. This was a horrible experience and this guy said he was the manager. I will never eat here again and I am going to make it my mission to expose this nasty establishment as much as possible. read more

Used to love JM's Knightdale. Last night spent $28 for three subs and they had very little meat in them. $9 for a steak sub and l literally had two inches of roll with no steak. I don't mind paying more for better quality and quantity but this wasn't it. read more

This place is great! Kel, Roxanne, and the whole team are Excellent and always treat our family like their family! The place is always clean, and we are always greeted with a smile and excellent service! Great job Kel and the whole team and Thank you for EXCELLENT service, and delicious food! read more

Very clean environment, staff are very upbeat and helpful. Prices just keep raising, Food and hospitality is worth it.

My wife and I moved to the area recently, and we've been to this Jersey Mike's several times. The food is great and the service is as well. The employees are generally nice and helpful and know when to carry a conversation or back off and let you have some breathing room, lol. I'd recommend it. read more