The right drive thru line at this Cook Out is always fast. If you want fast service go in that…read moreline. I don't know why the other line takes so long. Order: usually double burger with lettuce, tomatoes and pickles. I love that they let you customize your burger with fresh toppings. I've never had a wilted lettuce or tomato. Pretty good fast food burger.

I would like to report a poor experience at your Cook Out location. A short Hispanic male employee…read morewearing a blue apron, who was working near the second window by the carry-out area, was rude and dismissive when I requested an itemized receipt showing the price of each item purchased. We also had issues with our order. The first time we ordered, it appeared he did not hear us correctly, and we had to repeat our order. We were given a large fry instead of the regular fry we ordered, and the only receipt we received was for the spicy wrap. When I asked for an itemized receipt for the entire order, he repeatedly pointed to the total receipt taped to the bag and ignored my request. I believe customers should be treated respectfully and receive proper assistance when concerns are raised.

This diner was an awesome Yelp choice. Old school look with amazing service and food…read more My eggs were fluffy as well as my pancakes. The chicken wings were huge, fried just right and juicy. Kudos to the chef. Only negative is they offer a whipped spread instead of real butter. Delicious pancakes deserve good butter. I asked for real butter and all they had was honey butter. Do not sleep on asking for it. While it still spread, the honey makes it much better.

We came to Charlotte for a concert and decided to stay the night instead of driving home. By the…read moretime we got settled in, dining options were pretty limited, so we searched online and this spot looked like the best choice -- and we're glad we found it. When we pulled up, there was a police outside, which didn't bother us. If anything, it made things feel more secure. They also use a metal detector when you walk in before being seated. Don't let that scare you off though -- this place is a well-oiled machine and everything felt organized and under control. Our server was fantastic: calm, attentive, and never pushy. I ordered the country fried steak with collards and mashed potatoes with gravy, and my husband got a burger. My meal was excellent, and it came with a perfectly flaky biscuit. The tea was Southern SWEET tea, too. My husband said his burger was good for a diner, fresh vegetables and the fries were seasoned well. The diner itself is adorable, full of character and charm. Overall, we had a great experience and would absolutely come back.

This place made me LOVE Philly cheesesteaks. I never liked them (even when I was actually in…read morePhilly) until I came here. Now I'm obsessed. Absolutely incredible. The owner was also incredibly sweet and took the time to talk with us about how the team went to Philly and did so much research before opening this place. You can truly taste the care and effort that went into it! The prices are more than worth it in my opinion , and every time we're in Charlotte, this is a must stop for us. Mouthwatering, packed with flavor, and absolutely worth any wait. I honestly wish they'd open one in Raleigh because we'd be there every single week. This place is officially a staple for us, and I cannot rave about these cheesesteaks enough. Thank you for serving the community and honestly don't listen to any review that isn't 5 stars.

Update: Mgmnt has reached out to offer a full refund. I was very impressed at how quickly and…read moregraciously they not only messaged me to apologize, but also that they offered to refund based on the situation. While it was not a great first impression, I will be willing to give this place a second chance based on the follow-up alone! In times where customer courtesy and being a customer-conscientious business seems to have fallen to the wayside of pure profit and capitalism, I have to give full kudos as to how quickly and kindly this situation was handled. Well done and thank you for making me feel seen, heard, and valued!!! Just goes to show, voicing your experiences on these kinds of platforms can result in action :)

Best burger I've ever had--and I'm 51, so I've had quite a few over the years…read more Every detail was outstanding, from the perfectly cooked burger and incredibly soft, pillow-like bun to the quality paper they wrapped everything in. You can tell the people here really care about getting it right. My daughter and I stopped in before seeing Kacey Musgraves on Friday night, and it couldn't have been a better start to our evening. The service was warm and friendly, and even the dark cherry soda was incredible (I almost never drink soda, so that's saying something!). I'll be uploading a few photos because this place deserves them. Thanks to everyone involved for making our father-daughter night so memorable. We'll definitely be back.

The family wanted to visit here Optimist Hall for lunch and I decided on Harriet's…read more The line was long upon approaching, so I hoped this was a good sign! After scanning the menu, I decided on the OG Burger to keep it simple. I did take note that all items are sold separately if you want fries and drinks. The menu doesn't have a massive selection, which can be easier for me at times. Since I ordered the side of fries, I also grabbed the sauce bundle for a fry party! The sauces were ok, but I don't think I'd purchase them again. The burger patties had good flavor and paired nicely with the fresh onions on the burger. The cheese was melted and layered between the patties bringing it all together. To me, the fries weren't as fresh as I would have preferred, but overall did enjoy the burger from here. Seating can be difficult depending on when you visit but we were able to find a table to enjoy our meals together with no issue.

I have been to Shake Shack twice now, and I've really enjoyed eating here before seeing a movie…read more Their burgers are really good, and the fries are well-seasoned. The service has also been pleasant both times. On 7/26/26, Jamal was extremely friendly and made sure that I and the other customers were well taken care of while dining in. I really appreciated him going the extra mile and taking the time to tend to the customers. Great customer service can make a big difference, and he definitely made my experience even better. When you visit, you order your food yourself, and once it's finished being prepared, they call out your order number for you to pick it up. The restaurant is also located in a nice shopping area that, in my opinion, isn't too bad to drive through, and parking is relatively easy to navigate.

No one greeted anybody entering the restaurant in the 40 minutes I was there waiting for my to go…read moreorder. Yes, over 40 minutes for a hamburger and a shake. When I finally got the order, it was given to me with no verbal communication of any kind. No "sorry for the wait" to "thank you." The place was packed with people standing around waiting. If there was a manager on duty, no one saw them...just seemed like a bunch of teenagers working. The burger I received was lukewarm with a smash bun with some unidentified green substance on it. Ridiculous. Avoid this place. Go to the gas station across the street. You'll get better service and better food. And pay half the price.

1. Excellent service. 2. Quality burgers served fresh and…read morepresented nicely. 3. The restaurant is well maintained and is clean. 4. Great value for the money!

Well I been waiting patiently for a Culvers location in my neck of the woods but it's not expecting…read moreto break ground until 2027 in Henrico county Virginia. So what's the next best thing to do? Yep ... you guess it, I made a trip to their location in NC. But the location it was in, at the light most drivers just made a big U-turn to enter into the shopping center. The parking was limited but manageable. I ordered culver deluxe, sourdough melt, onion rings, chili and a turtle sundae. They were known for their butter buns on their burgers and chicken and it didn't disappoint. The deluxe had two options of either with one patty or two patties. I wasn't sure how thick the patties were so I went with one. The combination with the butter bun, patty and other ingredients was the perfect delicious bite. I wasn't able to put it down until it was gone. Next time I'll order two lol. The sourdough melt was very tasty as well which I wasn't expecting a beef patty with sauté onions in between. I was only expecting cheddar cheese and the sourdough bread. Boy was I wrong. I got it with their onion rings over the fries. It was crispy on the outside and smooth on the inside as each one was delicious. A bowl of their regular chili was wonderful and they also offer chili supreme as well. Lastly, the turtle sundae was cold and refreshing. Like other fast food restaurants, everything is MTO but the only difference is that Culver's products are fresh and not frozen. They also bring your food tray to your table as when you place your order, you are given a number sign. The customer service from cashier, BOH, FOH and on the floor was outstanding! My cashier named Trinity was very energetic, friendly and patient. After my experience with this first time visit, I can't wait until the one in Virginia opens because it will definitely be worth the drive. I look forward to making a return visit to try other items on their menu.

Treatment options and pain management! Feel like your old self again in no time! Great deficated…read morestaff, You'll look forward to your next visit. Free hit cup of coffee or tea for our patients. Physical Therapists, Chiropractors and Occupational Therapists are all awesome, compassionate trained professionals!

Holy moly, what a great experience!! I have had Johnny burrito on my list for a long time and…read morefinally got to go today. It did not disappoint. I got there around 11:30 on a Friday and there was already 20+ people in line. It was my first time there and the owner had me ring the bell for my first time "rookie" experience and gave me 2 free bottle openers. I got a firecracker chicken burrito loaded up with rice, beans, queso, guac, pico, corn, and lettuce. They pack the burrito and the meat is very well seasoned. I would definitely say it is worth the wait. I will be back!!

You can't come to the Charlotte area without making a stop at Cook Out!…read more My go-to order is always an Oreo milkshake with extra Oreo, blended really well. It's the perfect treat and never disappoints. This time, both my son and I got one. It was his first time trying Cook Out, and he absolutely loved it just as much as mommy did! The milkshakes are always thick, creamy, and packed with flavor. For us, stopping at Cook Out has become a must-do tradition every time we visit the Charlotte area. If you've never had a Cook Out milkshake, you're missing out!

Stopped by today to grab some food. Ordered walking tacos, corn dogs, hot dogs, fries and wrap and…read moretwo drinks. The watermelon shake is good, I'm never near a cook out during the summer months so happy I was able to get one. The food was good. Quick to order

I've already left a review but in light of the ground beef issues we've been seeing, as well as the…read morenew imports of meat I really want to highlight this restaurant as a standout burger joint that sources from LaFrieda Farms which sources domestically. I say support our farmers and know what's in your food. The food is great, the owner is awesome and the place is always a great dinner.

I'll start with the positives... Really nice girl who took my order. Explained the menu…read more Said fries were included with the burger, and then proceeded to add them on which added $2.50 to the total....okay.... Asked for it protein style (wrapped in lettuce - no bun) and saw when I got home how mildewy and old the lettuce was.... INEDIBLE. That + on top of just not having great flavor....is a miss for me. There are many other, better burger spots in the city.

I've been coming to this McDonald's for a few months, usually late at night while I'm washing my…read moreclothes, and my experience has been pleasant every time. From my experience, the customer service has consistently been great, and I haven't had any major issues during my visits. One thing to be aware of: they will tow cars that are parked there from the club across the street. I almost had my car towed when the tow truck driver mistakenly thought I was someone who had just left the club. Meanwhile, I was literally sitting there enjoying my Caesar McCrispy sandwich! Speaking of the sandwich, the Caesar McCrispy was really good and definitely hit the spot during my late-night visit. I've had a consistently good experience at this location and will continue coming back. Just make sure you're actually a customer before parking there, because they apparently don't play about towing!

5 stars for a McDonald's review? Absolutely!! This McDonald's is my local one and always is on…read morepoint. Unlike some other fast food spots, the workers aren't sitting around talking to each other or in their phones. They're prompt, kind, and respectful. I prefer to use the drive-thru but it's pretty quiet inside when I do go. I do like the automated kiosk to take orders and to keep things more efficient. The food is always hot and fresh. I would choose this location over other locations any day!