I've been coming to this McDonald's for a few months, usually late at night while I'm washing my clothes, and my experience has been pleasant every time. From my experience, the customer service has consistently been great, and I haven't had any major issues during my visits. One thing to be aware of: they will tow cars that are parked there from the club across the street. I almost had my car towed when the tow truck driver mistakenly thought I was someone who had just left the club. Meanwhile, I was literally sitting there enjoying my Caesar McCrispy sandwich! Speaking of the sandwich, the Caesar McCrispy was really good and definitely hit the spot during my late-night visit. I've had a consistently good experience at this location and will continue coming back. Just make sure you're actually a customer before parking there, because they apparently don't play about towing! read more

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5 stars for a McDonald's review? Absolutely!! This McDonald's is my local one and always is on point. Unlike some other fast food spots, the workers aren't sitting around talking to each other or in their phones. They're prompt, kind, and respectful. I prefer to use the drive-thru but it's pretty quiet inside when I do go. I do like the automated kiosk to take orders and to keep things more efficient. The food is always hot and fresh. I would choose this location over other locations any day! read more

Horrible. Entire order was incorrect. We ordered uber eats cause we are staying at a hotel and had a really long day. We ordered two meals with some sauces and a Diet Coke. They gave us a sweet tea no Diet Coke. None of our sauces we ordered were there. And the food was extremely mid. I know McDonald's isn't amazing in the first place but damn the ticket literally had all our items on it ON THE BAG and nothing was correct. How hard is it to check and make sure everything is in the order? Also today is a Tuesday night, yall are not busy. read more

Imagine getting off work and wanting to grab a quick bite to eat. In my case, I waited in line for 45 minutes just to be rudely told "only DoorDash and mobile orders". Okay, fine... I put in a mobile order and had to wait 20 more minutes. Finally got my food and it was ice cold. Service is horrible. The night shift clearly thinks they can do whatever they want while management is gone- or management does not care at all, one of the two. read more

And of course, I ordered online but was unable to cancel it after waiting in the drive thru for 13 mins. So now I'm stuck waiting on the order with no movement. I should take the loss but nothing else is open unless I go to Midnight Diner but that would be a wait as well and more money. I called to see if I could get out of line and come inside to get my order but of course the phone is disconnected. Disappointed as usual when it comes to fast food but I'm hungry. read more

Got home and realized they forgot the sauce for my nuggets. UGH, HAD TO GO BACK AND WAIT IN LINE AGAIN. The fries were cold and the burger was dry. I don't even know why I keep coming here. read more

McRib was good! Fries needed salt. Dr Pepper had barely any ice. Came at an off time (4:30pm on a Monday) so didn't have to wait long for my order. read more

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Orders are almost always wrong. Never. Ever. Order anything special for delivery. 100% probability you won't get what ordered

I ordered 2 quarter pounders with cheese and a coke with no ice! I got 20 stale ass nuggets, 2 soggy fries, a burnt quarter pounder and a large coke with watered down ice! I want my 20$ back or staff members quit! This shit might as well be closed if y'all not gonna give a damn to actually make sure the order is right and the food is edible. read more

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Worst ever! Short staffed long waits. Wrong food! Horrible! They don't care! Customer service is disastrous! I've been here 30min waiting on a spicy chicken sandwich. read more

McDonald's - Been waiting 30min at a fast food place. - Fast Food Near Me - Charlotte, North Carolina

Great McDonald's location, come in for breakfast on the regular and both the manager and the staff are always friendly and on point. Food is always hot and as ordered. Honestly one of the better McDonald's experiences you can get, and we all know how bad fast food can be sometimes! Will continue to frequent this spot on my way to work. read more

This McDonalds was pretty disappointing. Came here with four friends and ordered all on the same tab to make things easier for the drive thru. As we were ordering the person at the window was huffing throughout our order. When we got our order, we were missing a lot of our food. It was pretty disappointing because we were expecting enough to keep us satisfied. We wanted to go back through to get the rest of our food but the line was so long and going so slow so it did not seem worth it. read more

I happen to like McDonalds, but I received a raw hamburger from one of those restaurants, specifically the East Main Street one. I had to get it returned and got a new burger, so that problem was solved. Despite that incident, I still enjoy their food and will for years to come. Always great breakfast food and delicious sandwiches. Imagine getting a coffee from this place - always a good way to start the day. I like this place. read more

My food was not even fresh like it comes out w microwave for Peet's sake and the employees can't mop right

This place is like the Tower of Babel.... literally. Always looks like mass confusion and miscommunication.

Just bit into a raw, tough, crispy chicken sandwich... McD's you're dealing with real chicken now.. got to be careful. read more

McDonald's - Raw crispy chicken sandwich - Fast Food Near Me - Charlotte, North Carolina

Stopped in for my morning oatmeal and coffee. They were both hot and fresh however the wait was a little long . I appreciate the 2 lines for drive thru but not getting to the line and having to wait. The staff was ok they spoke but nothing memorable. The McDonalds is convenient for me on Saturday's because it's close to the park that I visit with my kids read more

McDonald's - Fruit and Maple Oatmeal - Fast Food Near Me - Charlotte, North Carolina

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Disgusting food. Lazy employees. The newest McDonald's around and by far the worst in the country. Needs new management and whole new staff. Put in a mobile order to pick up inside at 830 am. Saw an employee cleaning the outside of the glass door when I pulled up, only to find the door was locked on both sides of the building. People were walking around the building asking why it was closed. Please help clean up this nightmare of a "restaurant ". read more

The manager of this location should be fixed. Waiting 35 minutes is not acceptable. Sub par Health Rating and ignorant employees. I worked for 6 years as a McDonald's manager and my store would bot accept this poor service read more

Horrendous. They regularly hand orders over that are unfilled and/or missing items. The food is often cold/under/over prepared. Half of the staff is more concerned about their own conversations than helping customer orders. Worst McDonald's I've ever been to (hence, the warrant for writing this review). The ownership group for this locally owned restaurant needs to really reevaluate whether they have what it takes to be responsible, professional business owners because this is atrocious. read more

Order a sausage egg and cheese mc griddle I received a egg and cheese mc griddle plus service sucked I will not be back

best in the area! workers were very nice. made the best mcgriddle i've ever had in my life. hashbrown too read more

Shitty as hell. LOL. I have a mobile order that I ALREADY PAID FOR and have been waiting thirty minutes for it at this point. Strongly do not recommend. Don't go here read more

I hate to admit that I made a late night stop for a McDouble (no pickle) since the food is obvi TERRIBLE for my diet, but the service was so incredibly great that I feel obligated to say something! From the point that the gal got on to take my order to me paying for it at the first window and then picking it up at the second window, everyone truly exceeded my expectation for a McDonald's encounter. The staff used words like, "absolutely," "my pleasure," "no problem," and just truly spoke with enthusiasm and a smile on their face. And I don't personally make that many Mickey D's runs, and I have never been to this location, but if this is the new standard, I think Chick-fil-A better watch out! LOL. Everything came out fast, piping hot and exactly how I ordered it. I know this is kind of comical, but I am 100% pleased with this McDonald's location encounter! read more

One of the slowest McDonald's I been to . Visited here with a friend who loves to talk and I had to sit in the drive thru for over an hour at midnight cause this place takes forever read more

Hands down the slowest McDonalds around. I don't expect much from this place, but the service and wait times are unreal.

The 2 beautiful ladies that worked the windows tonight (11/2 1:00am) are absolutely wonderful. I pass multiple McDonald's on the way home from work, but I go out of my way to go to this McDonald's. I've experienced them both multiple times and have been so moved by how wonderful they are. Honestly, all of the people working tonight are so pleasant. Very nice experience to have repeatedly at this McDonald's. People like them need to be called out for their hard work. This place has really stepped it up in the past few months! read more

Camryn went above and beyond to put a smile on my face in the drivethru, excellent customer service & the food is on point!

The worst service i've ever had, I was trying to use a mobile app discount and the empolee just told me she couldnt use my code without an expiation and said they don't control the app. I then asked if a manger was able to do anything and she looks at me and scuffs then proceeds to walk away saying "this lady is being difficult". Once the manger got there i then explained how i thought it was rude of the employee to say that when i can hear and continued to explain how i was just trying to get my code to work. she then proceeded to give me very little information, so I just went ahead and paid for it. When i got to the second window the employee handed me money with no explanation then said "i think the mangers giving you a refund" i said okay but where my food, the employee went and asked the manger and came back to me to tell me they wasnt serving me. I then asked why the manger didn't come explain that to me, and he had no explanation then a different employee came up and explained how the manger refuses to serve me because i was "rude" i defiantly will not be coming back to this mcdonald's, after such poor customer service. read more

1 star is generous. Should be negative 5. Bunch of thieves. Where's my 60 nuggets and three large fries huh? It's ok just send a vanilla milkshake I didn't order and two medium fries. Not a single condiment either. Cool move. My dasher even went back with me on speaker and they just said "I dunno, get a refund then". Wanna McTwist their McNuggets with my McFury. read more

Asked for a double quarter pounder and received far less, along with stale fries. They obviously do not care. read more

McDonald's - Asked for a double quarter pounder and this trash is what I received, along with stale unsalted fries. - Fast Food Near Me - Charlotte, North Carolina

There are no words to express how completely sad this place is. The management of this store needs to be fired and someone needs to be brought in who can get this store to run as it should. I had to stop coming to this one. It was just unbelievable that they are wanting more money but the service and how the food is served is ridiculous. One night, the last night I came to this location I am waiting at the first station where you place your order. No one came to the mic to take my order- mind you there are 7 cars out here waiting to take orders. So I notice the young lady is taking the orders from the cars on the right machine but not on the inside (left) machine. I pull around and she tells me that I couldn't place an order at the window because she is taking orders from other customers. Wait, what???!!! I drove to the next window, placed my order and left. I haven't been back since and that was about 2 weeks ago. I go to another McDonald's with faster service and better organized. This restaurant on Central Avenue needs a complete overhaul. read more

Takes about 6-10 minutes per car in drive thru in the mornings, not unusual to wait 30 minutes if there are 3-5 cars in front of you. Not sure how they are so wildly dysfunctional, but it's consistently the slowest fast food I've ever witnessed. read more

I have never stopped here and they been able to actually serve someone at the window. It seems extremely common that you are asked to pull into a parking spot out front and then simply forgotten about. "Fast Food" has come a long way, but part of the point is still receiving service in an expedited manner is it not? read more

Since this location is closest to my house it is convenient to drop by. And because I am vegetarian (allergies), I go mainly to get little items (salads, hashbrowns, occasional oatmeal). I dropped by today and ordered their special bacon, egg and cheese biscuit and explicitly told them NO MEAT - I asked them twice. The reason why I asked them twice is because they got the order wrong before and i had to go back. What these people do is NOT rocket science; they read off a screen and assemble precooked food - idiot proof or it should be. My guess is they just don't give a damn and they robotically do their jobs. Too bad for me if I get sick cause some stupid kid couldn't bother to remove the bacon - you know they wouldn't make it fresh! But I probably shouldn't be eating that crap anyway since it is high in fat! Not typically a fast food person anyway, but I will not go there again, if I have to follow-up with these people several times, it is not worth it. I will say that the greeters are very friendly and smile at you. read more

I am providing two stars because I received the food requested wIth the exception of the cup of water. When I visit a McDonald's restaurant, my expectations ate the same. Today, they took my money and seemed to have no idea at the second window of what I had ordered. I had to keep telling them. They never provided a receipt. Then when my daughter got her Big Bacon Burger meal, THEY HAD ALREADY REMOVED THE TWO MONOPOLY GAME PIECES. read more

80% chance the person making the order can't read. Stuff almost always have something wrong. It's either an item(s) you didn't order or simple "leave X topping off" instructions completely disregarded. read more

I mean, it's McDonald's. You go in not expecting a lot but the customer service at this location is amazing. I just started working over here and the two locations in the university area could learn a thing or two from this location. Friendly, fast and my orders have always been correct. One of the top locations in Charlotte in my opinion. read more

This place sucks, I saw a kid in a Honda throw his beer out the window, than they preceded to mess up my order.

Complete idiots work here! Can you please hire some people with work ethic and common sense?!? That would be awesome! Take some advice from Chic-fil-a, they always have nice polite employees. I love Mcdonald's, but hate the service because the employees are always rude and lack any kind of work ethic. read more