The service at Bicycle Planet was more than amazing, worth the drive coming all the way from Queens!, Howard made our experience a memorable one. I was purchasing clips and shoes for my road bike and a nice young lady came over and made sure someone (Howard) came over to help me with choosing a perfect pair of cycling shoes. With his expertise he was able to make suggestions on how to not fall using clips and we took the bike with my new shoes for a spin outside in the parking lot. He made my first experience with clips a seamless one. Thanks again Howard. read more

Just recently got into mountain biking and was shopping around. A friend of mine told me to try this place out since someone we knew got their bike here and its conveniently located near Stillwell bike trail. I came in on a weeknight 30 minutes before closing and Howard was very helpful. He understood that I was a beginner and never pressured me to spend all my money. If anything he encouraged me to rent the midfat first since that is the bike i was really looking at. Fast forward to a week later, I rented the bike, rode it and bought it. My rental fee went towards the purchase of the bike! This place is awesome and the staff is great! Thanks again =) read more

Love "the bicycle planet" people... Went for a ride with the wife after work last night. Get to spot and realize I forgot my SPD pedals. I started to grumble that I'm screwed and can't ride. I few cars down was Will from the shop who over heard me and brought over an extra pair to use that he had. We weren't even riding together. That's just AWESOME in my book. Helping a fellow rider. That's the Service you get. Both on the trail and off. Oh and he gave me a cold beverage after too!!!! Thanks again to the bicycle planet and crew!!!! read more

Incredible service, knowledge and equipment selection at this shop. I went in for a road bike fitting and the results were beyond my expectation. I have also had my MTB serviced at the shop with fantastic results. The shop is clean, well organized and stocked with a diverse selection. Great experience overall, and I highly recommend it. read more

Nice guys!!! It's a fairly big shop with a large selection of bikes and accessories but has a small shop feel,......they're knowledgeable, seem to care for the customer and return phone calls. read more

The staff is friendly and knowledgeable and they really care about getting you the right bike for your needs. With a wide array of bicycles, they are suited for every type of cycler and are determined to ensure that you have the best possible experience in the store and on your bike. Jimmy was especially helpful and I would highly recommend anyone interested in purchasing a new bike to go through them. read more

Wil saved this sale!! The first salesperson that started to help us seem to be bothered. When another customer came in rather than finishing with us he passed us over to Wil. Well thank goodness in the end for the store, because we were going to walk out after how rudely we were treated. Wil was patient, extremely helpful, and ended up with our $1300 sale. Wil is an asset to the company and the perfect example of exceptional customer service. He deserves a raise! Ask for him when shopping here! read more

I decided on my visit from California to see my Dad and sister that it was time to get my expanding belly back into a spin class. I needed to purchase a pair of bicycle shoe and my sister mentioned that Bicycle Planet was nearby. I had read some sketchy reviews on Yelp and was hesitant to go. But necessity trumped my hesitancy. I was greeted by Josh who listened to what I wanted. He measured my feet and listened to the issues I have because of my rather long, narrow feet. He went into their storeroom and came back with three shoes to try on. Let me emphasize that during the time I was trying on these shoes, Josh listened to and answered all my questions. I found a pair that fit just right, shook Josh`s hand and paid the man. I wouldn't hesitate again making the choice to visit Bicycle Planet again. Oh, by the way, Josh gave me a 10% discount on top of the great service! read more

Best bike shop hands down. I have been riding for years, both road and trail and have been a customer at many of the local shops. I have had the best experiences at Bicycle Planet. Always fair on price and highly competent on all repairs. I now go no other place. read more

Great costumer service, they are the best way to learn and choose a bicycle. Great guys

Great selection and the staff is excellent. We arent knowledgable about bikes and they really helped pick out the perfect ones for what we were looking for. Very friendly and the shop is well stocked. read more

We purchased 3 bikes from here in the past year. My wife just got a Trek road bike with all the trimmings. Russel and Chris really know there stuff and were very helpful to my wife and I who are newbies. We checked around and they gave us very fair prices but more importantly they provided great service. We went back to buy a trainer recently and they gave us a great deal too. I trust their advice and expertise and would definitely recommend them. read more

I have never written anything to these kinds of sights, but I just had to after reading some of these review. (I could not believe some of the things that people wrote & they live so far away. I find it very suspicious. Sounds like a person that just likes to write bad things about businesses). In the past 10 years I have bought so many bicycles & accessories, for my Grandchildren at the Bicycle Planet, I have always been given the best advice & information. When we come there, it is nothing but delightful. More importantly, they know everything about there products. Everyone was courteous, pleasant, & knowledgeable. They had such a selection to pick from., I found that the prices were very fair My Grandchildren are all teenagers now & we continue to shop in the the store. Thank you to all the staff. read more

Very disappointed with the shop. I brought in 2 bikes to have them tuned up. One bike needed a minor tune up, my mountain bike needed more extensive work. After the initial inspection, the tech informed me that the mountain bike needed a high cost tune up of over 250.00. Reluctantly I agreed. When I got the bike back, I took it for a ride, within 100 yards my chain falls off, the brakes squeal extremely loud, and shifting between gears is no where near how smooth it should be after a tune up. Also I was told the new tires would run the bike quicker and in all honestly that is no where near the case, my original tires were much better performing. For the amount of money I spent on the bikes and they had the bikes for a week, I should of had a much better quality of return. read more

We visited The Bicycle Planet to purchase bikes for our 6 and 7-year-old kids. Howard was extremely knowledgeable and friendly, and made the experience a pleasure. Highly recommended! read more

Couldn't ask for a better local bike shop for a beginner. Adam helped me find a hybrid, another employee weeks later helped me find a rack and then Adam and Howard helped me install it. They've been courteous and professional and haven't pressured me at all to buy the extra bells and whistles - they even helped me install a bike computer I got from Amazon! I will be back. read more

"Got exactly what I wanted, great staff who pointed me in the right direction and all around a great experience" -Logan

Bought my Cannondale here over 10 years ago. Great bike. Great service. Got a tire puncture at stillwell last year, threw the bike in my car and drove over there. changed tube with no wait on a saturday morning and was back on trails before I knew it. They also stand behind anything you buy there. read more

I recently purchased a mountain bike from The Bicycle Planet. I've bought bikes and parts from numerous shops on Long Island in the past, and my experience at The Bicycle Planet has far exceeded the experience I've had at any other shop. When I first showed up I was given plenty of attention from the sales staff who were clearly knowledgeable about their products and were able to answer any questions I had. The staff was polite and professional and gave me the opportunity to test ride multiple bikes, there was absolutely no pressure to buy. The day I picked my bike up, the excellent customer service continued. They spent plenty of time with me setting up the saddle and suspension, and they went over every feature of the bike that I had any question about. I've never really walked away from a bicycle buying experience and said to myself "wow", but this was certainly a different case. I without a doubt fully recommend swinging by The Bicycle Planet if you have any interest in purchasing a bicycle, or accessory. read more

I went there for road biking shoes. Because I didn't wear socks or have one with me, I couldn't try the shoes. And they told me the only option was to purchase their socks in order to try the shoes. If they require socks, shouldn't they provide the disposable ones just like some shoe stores do. So I had to leave. And the staff didn't seem to know much about what they are selling. And they somehow looked intimidated. Eventually, after I went back home to grab a pair of socks I went to another shop on the way and found the same shoes but 40 bucks cheaper. read more

I have purchased two bikes from here in the past. They have a good service department as well; I have had my bikes tuned up yearly. I would only bring my Brompton here, I knew it would be in good hands. Knowledgeable staff and good vibe. Certainly would recommend that you try it out! read more

Love this place! Big enough to have just about anything you need (or be able to get it quickly) but still has a very personal local bike shop appeal. Howard and his team are very friendly and service minded. For the aspiring bike mechanic, they have a full assortment of tools and supplies. I could spend hours at this shop. Check it out. read more

Our experience in purchasing my daughter's first adult sized bike was exceptional here yesterday. The process was quick, all things were explained thoroughly, and we were thrilled with the purchase. Conrad was extremely knowledgeable, and so helpful with the process. Would highly recommend--ask for Conrad! read more

Came in five minutes before they closed and they helped me get my bike right away! Super helpful, knowledgeable, and friendly staff. I've come in before when I needed help setting up my bike rack as well. Definitely better to come here and get this educated advice rather than purchasing from target. read more

We went to Bicycle Planet to purchase our daughter her first bike. Howard was extremely accommodating and attentive to my daughter's needs and our budget. Service was unbeatable. We left the store with a happy daughter and a beautiful bike with a helmet. Thanks Howard. read more

Rode the 5 Boro Bike Tour with a friend who rented a road bike from this place. The bike was brand new but at least 1 size too large for my friend. The seat height wasn't properly adjusted and the seat clamp was loose. Can't believe that a shop at this level can overlook all those issues when renting out a bike. read more

Fantastic service today. We came in looking for children's mountain bikes. Howard walked us through the whole process with very helpful information without the high pressure sales tactics. Great experience from start to finish. Walked out with one used and two new bikes and accessories for a very fair price. Highly recommend! read more

What a fantastic bike shop! I actually came upon it while out on Long Island for a meeting. I live up in Westchester County. The Bicycle Planet will be my new "go to" shop and well worth the 40 mile trip for me. I worked specifically with Jacob and had a fitting done by Paul for a new road bike. I can't say enough about the care and professionalism of these two individuals. The shop is so well organized, great selection of bikes at all levels and accessories. I recently purchased a Cervelo road bike and I found Jacob's and Paul's guidance and advice to be spot-on and well balanced to meet my riding requirements. Needless to say, I highly recommend this shop for anyone interested in a bicycle - whether you're in the market for your first bike or a serious rider that is looking for high-end gear. read more

Excellent place to purchase your bike. Howard, our sales rep, seems very knowledge about bicycles in general. The product selection is adequate enough for our family's needs. read more

I'm not an avid cyclist. I just started doing Spinning in the gym 3 months ago and was looking for some shoes. I'm 6'2" and 300 lbs so the search wasn't easy. I went to 4 other stores and all over the internet until I found these guys. I bought a pair of shoes on clearance/final sales and after I got them home and walked around in them I regretted it. I called them up this morning to try and plead my case and they said no problem bring them right back and they will set me up with the new pair even though their policy clearly states no return on sale items. They earned a customer now and when I'm ready to move outdoors on a bike I know who I am going back to! Great place, very helpful! read more

Evan does a tremendous job in the shop. Very thorough. Very knowledgeable. Been coming here to Evan since I resurrected cycling as my exercise of choice in '09. read more

Thank you Bicycle Planet and Evan for helping me make my mountain bike trip from West Dover VT to Melville a smooth and pleasurable ride. Before my 3 day 250 mile bike ride from VT I brought my bike in for a tune up. Evan was super professional, knowledgeable, and helpful in determining what I need and don't need to make the trip a comfortable safe ride. The rest of the staff was very helpful as well. I recommend Bicycle Planet. Their service is great for old and new bikes and they have everything you need for the casual and serious cyclists. read more

This summer I bought my first road bike a Trek 2.3 from Bicycle Planet and it was an outstanding experience. Tom M listened to what I was looking to achieve and worked with me to select the right bike to meet my goals. I had the advantage of an experienced rider helping me do an on-line selection of three options before going to an actual store, but it was Tom M's approach to me as a customer that lead to my Trek decision. Paul did a great job of meticulously fitting me on the bike when it came in. I've confidently recommended Bicycle Planet to numerous friends. Recently I called and asked if they would help a friend who has been having some pain during his ride and they are going to help properly fit him on a bike he bought from another store. All around a great purchase experience and it continues! read more

Absolutely the best service on every level. Whether I am looking for a new bike, accessories or need a repair, Bicycle Planet is #1 in my book. I would not shop anywhere else. read more

I went into Bicycle Planet with what I thought was the bike I wanted to purchase. I explained to the salesman what I needed and for what and not only did he show me another model that he thought would better fit my needs, it was $150 less then I intended to spend. He was so helpful, was really nice to my family and didn't mind spending the time to help us. A terrific shopping experience. I will not go anywhere else to by a bike. EVER!!! read more

Bicycle planet is awesome! I have been going there for almost twenty years. I recently bought a Colnago for myself and a Trek for my wife. The fitting service was great. We absolutely love our new bikes. Great people and service. read more

You have to go to this store - speak with ANYONE, they are all great. I have the pleasure of working with Jeremiah. I have bought 3 bikes from him and now a 4th. I have purchased helmets, shorts and other accessories. Every time I go in even for a simple adjustment I feel like royalty by the treatment I receive. Evan is the mechanic who works on the bikes, tremendous fellow! Cannot say enough good things about these guys. Go there, Stop there and buy there you will not be dissappointed read more

went to look for a bike for my 13 year old - not one employee asked to help me despite not much going on - the employees just like to hang out and talk with each other. Second issue - sticker shock - the bikes have sale prices that are just too high - maybe they cater to a special crowd at this store but too rich for me. Learn some customer service too. read more

great bike shop.had a good road bike fitting in the past. friendly helpful staff. I plan to check out their new digs soon

Went to bicycle planet to buy a new bike for my son. Extremely helpful staff (and patient). Nice thing is that he was able to ride around in the parking lot. Definitely not a bargain place but it was nice to have a big selection right there. Went back on a busy weekend and a little understaffed but I guess I shouldn't have gone to a busy bike store on one of the first good weekends after this miserable winter and expect it to be empty! Really you cant go wrong with this place, just check your prices before you buy. read more