They do not answer their emails. They do not have an answering machine. They tried to double bill…read moreme through my insurance for services paid.

Very kind and helpful! The doctor they gave me was great and so friendly. It was my first time here…read moreand I really liked the atmosphere of this office!

I absolutely love coming to this location, i live in the Pearl City area and even though i work in…read moretown i prefer this location to the town location ( traffic and parking). Receptionist's and intake MA have always been nice and professional greeting me with a smile and always saying hello. They are working so hard always on the phone or scheduling an appt probably amongst other things like doing prior auths for failed insurance coverage etc etc. They always knows who i am when checking in, and while sometimes we do have to wait because Dr Tsai is delivering a baby or seeing a new mother for her morning check up i am totally fine waiting. Dr Tsai has been my OB for 6 of my births and there is no where else i would rather be. She is hard working, selfless, knowledgeable, knows how to make critical decisions in a high stress situation and always willing to stay and answer every question that i have. Working in the medical field myself we can be the worst type of patient (LOL) but i trust her as well as her office completely. Anytime i had a concern that seemed "out there" Dr Tsai always put my mind at ease. Her Nurse Practitioners are also EXCELLENT: Kathy, Erica and Wimonrat. They have each helped me at some point and i am even fine with just seeing them for my routine check ups because they are that amazing. If you want a doctor who is there to actually help people and do so with exceptional care and love, look no further than Dr Tsai and her team!

The OB/GYNs are FANTASTIC but the receptionists have been rude every single time I've visited or…read morecalled. They're rude, condescending and extremely irritable. Our first visit took half an hour for us to be seen because they came back from lunch late and were too busy talking and eating to check in patients. When speaking on the phone on more than one occasion, they've been condescending and rude and have hung up on me more than once when I'm just trying to ask questions. They would not allow me to speak to my OB/GYN and insisted that I must give them my personal information and tell them my health concerns instead which was super uncomfortable and not okay. They also went ahead and scheduled an appointment without my knowledge or consent and then got mad at me when I said I wasn't available that day. Unfortunately, after my recent experience with them, I'll no longer be going to this practice and urge others to do the same.

I was referred to Dr.Melanie Lau by two friends. Everyone I spoke to liked her. It's been difficult…read moreto find another doctor since my previous doctor retired. I did have to wait several months to get an appointment, but it was worth it. Just went to Dr.Lau for the first time this week, and she is great! She is thorough in her exam, informative, easy to talk to, and makes you feel comfortable. She is also efficient at inputting info into the app MyChart. The actual office is modern, clean, and parking is plentiful. :)

I'm having a hard time looking for a good OB Gyn after my previous OB retired…read more Luckily, my onco refer Dr. Melanie and she's so nice. I started seeing her at Queen's Punchbowl then she got a new clinic at Straub Kapolei which is much nearer to me. She's so caring and sweet.

Dr. Richard Ikehara…read more I had transferred care mid pregnancy to Dr. Ikehara due to wanting an Vbac after my c section from my second pregnancy in Jan 2022. Since I've gotten transferred and in Dr. Ikehara's care it's been nothing but a smooth transition and thee best care I have ever received!! This is my third pregnancy and each pregnancy I've struggled with finding an OB that didn't treat me like an transaction or in & out patient. This is my first OBGYN that I'm truly happy with and even though this would be my last kid (my husband and I agrees, 3 is a lot) that he makes visits so easy going and the atmosphere is always happy it makes us want to have another one after this. Also, he doesn't make any visits or vaginal checks awkward. I've had female ob's and seen a few male ob's in the past but by far... Dr. Ikehara and his staff (Carleen) makes everything so comfortable and you can tell that they love what they do. Dr. answers all your questions throughly, gives you professional advice, and is clear with it all--like no run arounds just straightforward and I love that. The last thing I needed was to be worried about VBAC and everything feels so right, I am due any minute and I am so excited for my babies arrival. I also wanted to acknowledge his assistant Carleen, she is the sweetest person! I always look forward to my visits with her and Dr. Ikehara. From here on out, I'll be recommending my friends + family to him There is NO DOUBT in my heart that I didn't choose the BESTEST office & OBGYN!!

Dr. Richard Oh is a great doctor -- he's been my doctor for almost six years and delivered both of…read moremy babies. The only issue is his secretary, the Korean lady. She's very rude and doesn't seem to know what she's doing. I'm four months postpartum and breastfeeding my baby, and when I was dealing with mastitis, she told me it wasn't part of Dr. Oh's specialty -- but my PCP told me otherwise. She also lacks customer service skills and is very rude over the phone. I hope Dr. Richard Oh can read this and take action regarding his secretary. This is my second review -- I deleted the first one because I thought the Korean lady had changed, but I was wrong.

I've been going to Doctor Oh for almost five years and his location in the Queens West Hospital is…read moreheaven sent for me living on the West side of Oahu. He's located on the third floor of the first building out of the parking lot. There's a sufficient amount of parking in the lot of this hospital and a security checkpoint in the front of the drive in to enter the hospital. He's a small Asian guy who's straight to the point. He doesn't really say anything besides what needs to be said and addresses all questions and concerns. The renovation of the hospital was much needed and his place looks much more cuter now. The nurses are always friendly and informative on the phone and always make sure to give me a reminder ring for my appointments. A ton of my friends come here too, which is random seeing people you know at your vagina doctor lmao but whatever. Five stars cuz all in all service is up to par.

Amazing doctor. Dr. Fujita is very caring, professional, and thorough with friendly and efficient…read morestaff.

Got to my 9 am appointment a little after 8:30 am. Sat in the waiting room until 10 am before…read moregiving up and rescheduling although I'm probably just going to cancel. Office was disgusting. It's very dirty, dusty, and disorganized. I was taken into a back room filled with haphazardly piled boxes and debris to take my weight and blood pressure. You leave your urine samples on top of the toilet and the door from the other side (two doors for one bathroom) is open and ajar and cannot fully close/latch. There was no soap. People who came in after me were seen first. The nurses clearly showed favoritism to establish patients and like I said, I was skipped over for 1.5 hours. Doctor was late to work but still insisted on skipping my appointment to take in other patients who were scheduled after me. If you're trying to make an appointment with this particular doctor: don't. Oh and a side note, AC was off. I was really uncomfortable.

Professional Clean facility…read more Care is excellent Staff is professional courteous and prompt Check in is smooth and easy