I have been going here since 2010. I probably originally found Dr. Tsai on Yelp…read more I waver between a 3-3.5 star for this place but I'll round up since Dr. Tsai helped with the birth of my son. Back when she was the only doctor, her now ex husband was the office manager. He was awful. His billing was always behind. I swear he billed me for my son's birth three years after he was born! Like what?! He was super rude too when I tried to question it. Anyway now that she has other locations and more staff, it's not as bad. The wait wasn't long the other day but I've waited over an hour for my appointment before. I always ask for first appointment or last appointment of the day. If you want a Saturday, you won't find anything unless you ask for something 13 months out. I haven't seen Dr. Tsai in over 3 years but her NPs are friendly and easy to talk to. Also she seems like she has new office people (even the almost rude nurse lady is not there and she was there for years) and staff. It still is weird putting booties on your shoes because they don't want you to trek in outside germs. It's also weird that she sells all kinds of weird beauty treatments. It almost feels like when you're at your lowest and being super pregnant, get this treatment to look beautiful again?! Not my thing but hey I guess if you're okay with that. I am lazy so I haven't switched and since she brought on her NPs, it's easier for me to find an appointment time. I do like Dr. Tsai but it's not necessary for me to see her (maybe because I'm not pregnant).

I was originally scheduled to see Dr. Tsai, whom I specifically selected, but my provider was…read morechanged at the last minute and I was instead seen by a nurse practitioner. The nurse practitioner attempted to insert my IUD twice but was unsuccessful. What was most frustrating was the lack of clear communication about why the insertion was unsuccessful. Rather than explaining what may have made the insertion difficult, I was told that I had not taken the prescribed medication correctly, even though I had followed the instructions. She also commented that, in her career, I was the only one patient in the recent years she had been unable to insert an IUD for. That comment was extremely discouraging and immediately made me feel as though something was wrong with me. I understand that IUD insertions can sometimes be difficult or unsuccessful, and I would have been much more understanding if I had simply been given clear, respectful education about what happened and what my options were. Instead, the experience felt very invasive, uncomfortable, and emotionally discouraging. I scheduled a third appointment but ultimately canceled because I did not feel comfortable going through the process again. It was violating. I ended up finding another OBGYN instead. Overall, I was disappointed with the experience and especially with how the situation was communicated to me. This practice has lost my trust, and I most definitely would not trust them to deliver a child after this experience with a far less invasive procedure.

My Gynecologist retired Been with him since I was 18. In my search for a new one, I tried one and…read morehated it!!! I knew right away, the office was in the boonies and it was filthy I then found Dr Chang on Yelp- I think the Aiea and Honolulu offices have two separate accounts The front office staff is helpful, the nurse is really sweet, and Dr. Chang is knowledgeable, funny, and made me feel super comfortable.

Dr. Simon Chang's office is very spiteful and unprofessional, this is why I transferred care to…read moreanother physician. The result of me transferring care to another physician was cancellation of all of my other appointments including my mid pregnancy ultrasound. At the time of me transferring care I didn't think this was a big deal because I have HMSA PPO. When I showed up to the Fetal Diagnostic Center today I was notified that my appointment was canceled by Annette in Dr. Chang's office. Annette made that effort to call and cancel my ultrasound but did not have the courtesy to contact me to let me know that they would do this. That horrible feeling of being helpless in this type of situation is heart wrenching and confusing as to how their office could be so spiteful just because of my transfer of care. I feel that if you are going out of your way to call other offices to inform them of my transfer of care why was it that I am not on that call list too? A decent person would at least contact the patient and let them know what you're doing. Not do everything behind their back. When I contacted Dr. Chang's office and asked why didn't you notify me? they had no care and compassion and said "because you transferred care. I am still waiting on a call back from Annette to explain why she did what she did just so that future patients don't have this problem.

I love Dr YOSHINO, but the staff is getting lazy, it sucks I literally stopped going to the dr for…read morea few months because I didn't want to snap on the staff. My husband was treated so rudely over the phone and it really annoyed me, and all he was trying to do was reschedule an appt for me since I was mandated to work. There's so many more stories I could move forward with but clearly these reviews mean nothing!! Again love the Dr change the staff!!!!

My wife was referred to Dr. Yoshino as the delivery doctor by our long-time OB/GYN, Dr. William…read moreMcKenzie. Dr. Yoshino is extremely unfriendly, curt, abrupt, has ZERO "bedside" manner and spends less than 5-minutes with a patient. My wife went into labor the morning of 12-14-2016 and Yoshino was notified at 6:30 a.m. that my wife had dilated to a 4. He wanted to be called in an hour to see if she had dilated further. At 7:30 a.m. Yoshino was notified that my wife was now dilated to 7 and he asked to be called in another half hour with an update, and so it went every half hour until 9 a.m. when my wife was fully dilated and in full delivery labor. My wife delivered a healthy baby boy weighing 7-pounds, 6-ounces at 11:04 a.m. assisted by The Queen's staff physician who was friendly, efficient, skilled and apologetic for Yoshino while explaining that he is often late for a delivery. Folks, these doctors are in a service industry -- THEY WORK FOR AND ARE EMPLOYED BY US! Not the other way around. If we do not show up for work and perform our jobs we get fired. Hence I fired Dr. Yoshino and I have initiated a formal complaint against his license. I am also doing a line-by-line review of our insurance bill and if I see that he has submitted a bill for one red cent I am going to have him prosecuted for insurance fraud. RUN, DON'T WALK, AWAY FROM DR. HARRY YOSHINO !!!

I'm very fortunate to have Dr. Gregg Shimomura as my doctor. I was 4 months pregnant and i wanted…read moreto change doctors. No doctors wanted to accept me. When i spoke to him about my situation, i guess he felt sorry and accepted me as a patient. Since then, i have been a patient for over 10yrs. I am greatful that I can openly discuss just about anything with him without holding back of any embarrassment. The staff are also friendly and compassionate.

I go to Dr. Gregg Shimomura, his son and he is the absolute best Doctor in the world! Have had 3…read morebabies with him (oldest 9 and youngest 2 months) and having him as my doctor has been a blessing! I refuse to go to anyone else so I don't even have a PCP because no one compares. I'm probably writing this review for nothing because if you're looking for an OB/GYN, he probably isn't accepting patients because he is so full since he is that good. But if you're lucky, this is your guy!

Dr.Jan is literally a hero and will always make a founding impression on me and my other half…read more She's very informative and easy to talk too. Her staff is also very welcoming and thorough with checking with patients. I appreciate that Nurse Nora was very kind and even remembered us from the appt prior and made a comment to see how I was holding up. She also did the same to other patients. You don't see that a lot. We met under emergency circumstances. I had called Dr.Jans office to see if they could see me right away because I was pregnant and bleeding heavily and informed them of a possible miscarriage. They were able to get me in right away. My other half and I were in absolute tears we knew our situation wasn't ideal. Dr. Jan's knowledge and ease and helping us get through this situation made me feel so at ease. Although I had to do an emergency D n C procedure I appreciated her professionalism and grace in how she was able to handle and control the situation. I was very nervous and through out the whole process she talked me through everything before she did it and most of all remained calm. I honestly feel like that day she saved me life. Her words of wisdom that day as well as on our follow up after really helped our grieving process. It gave us hope. Although my pregnancy ended in a miscarriage. I would like to say that I'm grateful I was able to be in such great hands. If your deciding or debating. Don't. I trust this doc with my life and hope to get on her wait list.

Sadly, my experience was that Dr Jan cares more about business than caring for expecting and…read morepostpartum mothers.

I'm having a hard time looking for a good OB Gyn after my previous OB retired…read more Luckily, my onco refer Dr. Melanie and she's so nice. I started seeing her at Queen's Punchbowl then she got a new clinic at Straub Kapolei which is much nearer to me. She's so caring and sweet.

I was referred to Dr.Melanie Lau by two friends. Everyone I spoke to liked her. It's been difficult…read moreto find another doctor since my previous doctor retired. I did have to wait several months to get an appointment, but it was worth it. Just went to Dr.Lau for the first time this week, and she is great! She is thorough in her exam, informative, easy to talk to, and makes you feel comfortable. She is also efficient at inputting info into the app MyChart. The actual office is modern, clean, and parking is plentiful. :)

Access Medical in Mililani Town Cntr is great!! Although my copay is higher, this is my go-to!…read more The receptionist is friendly, organized and proficient at her job. The nurse and doctors are so nice and not clinical. Takes their time to ask questions and doesn't make you feel rushed or like a number! It is a walk-in clinic so first come first serve. The best thing is, after you check in, they let you know when to come back. So do not call to make an appointment. I would say the latest to go would probably be 3pm to be safe if you want to be seen. I went on a Sunday at 1 and they were all booked and they close at 4pm. If you are skeptical about here, don't be. It would be a good decision to go.

If I could make Drs. Thompson and Yamashiro my PCP's forever I defintely would! I do love my PCP…read morebut he's all the way in town. The last time I did a telehealth with him, our internet service went down after the first 30 seconds and I called him back immediately, but his nurse said "he's moved on to his next patient" and I got slapped with a co-payment/bill for that telehealth visit that didn't even happen! One of his APRNs prescribed an antibiotic meant for upper respiratory infections for my UTI - haiyaa! (Uncle Roger sound). I hope my PCP/APRN are not reading this, but if they are, they will know where I disappeared to, and it is here, my new medical home for non-emergencies! I still love them but I also love this place....a LOT. Access Medical Mililani is my new go-to place when I can no longer: 1) wait days/weeks for an appointment 2) suffer insanely 3) bear the thought of waiting 45 minutes to 1 hour or more in the waiting room to be seen by my PCP 4) bear the thought of driving in traffic going to the appointment, being stuck in a crowded paid parking lot with bad drivers, being stuck in traffic going home all while feeling sick 5) wonder how my PCP can diagnose me over the phone without checking my lungs, my ears, my throat. Both doctors took care of me on two separate occasions - in person! No telehealth Tom Foolery here. They were very knowledgeable, professional, caring, and kind. They explained everything in detail and I never felt rushed. I really appreciated their time in taking care of me. I was very grateful for this place and all doctors/workers that run this clinic. I overheard the receptionist say that they take Quest insurance, and that is great, because a lot of places will not take Quest. I know so many people that need help with Quest but they can't get seen. The name "Access" in Access Medical really is a great name for this place. I also love the fact that they charge you the co-payment right up front instead of having it to mail it by check weeks later, which is inconvenient to a procrastinator like myself who throws mail into a big pile without checking it for weeks. This place is super convenient, inside of Mililani Long's Town Center. Parking is free, zip in and out. It's a walk-in clinic only, so no appointment needed. I don't see people waiting too long to be seen. Shop at Long's while you get your RX filled out conveniently in the store. RETURN FACTOR: Don't want to have to look forward to going to a medical clinic anytime soon, but when I do, it will be Access Medical.

Finding a last minute urgent care for late nights when you have a sick newborn is almost…read moreimpossible. I am so glad I found this place and they were able to take me in. What's crazy is I didn't know they were located in the same area as Ka Makana Alii! This is so convenient considering afterwards, if you're still up for it, you could do grocery shopping at Foodland, or if you've been waiting for a while and you got discharged you could go eat! Or just do what I did and have your spouse drop you off while they go take care of dinner for everyone. The wait was manageable considering I drove westbound in rush hour traffic and was able to get in the queue ahead of time. I also really needed my son to be seen so I knew I had to wait. I also appreciate that everyone who saw my son and me were able to help this new-mom out and ease my worries. From the receptionist, to the nurse who took our vitals, to the doctor who helped diagnose us, I am appreciative of all of them.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.