So far a family member residing at the Vistas of Fox Valley is very happy with her experience…read more Apartments and public areas are notably spacious and appear well maintained and clean. Reception staff are pleasant snd helpful.

We placed our mother at The Vistas because they would allow her to keep her cat. Based on her…read moreexperience and on our observations, we would NOT recommend this very business-minded supported living program unless very close and regular monitoring of the placed resident is carried out by a team of family, friends and advocates. With exception of a receptionist and few inconsistent responses to basic concerns by the director and associates, overall, our questions and suggestions to work with us to better support our mother were not considered in a consistent or caring manner. Management and staff generally seemed unconcerned, dismissive and lacked attention to detail. Reasonable responsiveness in areas of medical, daily life skill retention and quality of life support issues were not carried out. For example, call buttons when rarely pushed were not responded to in a reasonably timely manner and during a visit, one time taking 45 minutes for a CNA to respond. Our mother reported being yelled at a couple of times by staff for not being up, or being too slow to take medications. During visits, we frequently found medication that was to be administered to our mother clearly in tact and on the floor or under furniture. This was reported several times. Management demonstrated a base business, dollars and cents demeanor. Resident accounting staff did not at all appear to utilize best practices. At best, they appeared unorganized as they made extremely contradicting statements within short spans of time when asked about our mom's account. Mother passed within months of moving to The Vistas of Fox Valley. We were provided a 14 day window to clear out all of her personal belongings, which we did well before the final date, leaving her room much more clean than when she moved in. During the final clearing and cleaning phase, a management representative walked in without as much as a knock, and matter of factly stated that her bed and TV were theirs, and nothing more. This was completely untrue and we were required to prove it, which we did. This is only one example of the standard and insensitive communication style at The Vistas of Fox Valley.

These people need to check their water system. their water tastes extremely awful. they need to…read moretreat their drinking water. nasty tasting

My mom fractured her hip and we chose to admit her to McAuley Manor for her rehabilitation. I hope…read moremy mom never has to go to a short-term rehabilitation facility again, but if she does it will NOT be McAuley Manor. The facility seems very understaffed. The call button for the nurse could take 10 minutes for someone to respond. There was a handful of nurses and aides that seemed to care about my mom's well-being, but some of them made us feel like we were a huge inconvenience if we called them to the room to ask questions or ask for help. I'm sure this was due in part to the fact that there isn't enough staff and they were busy, but some need to work on their bedside manners with the patients and their guests. They put a commode in her bathroom that was missing at stopper on one of the legs and was not sturdy. My mom was a fall risk to begin with but no one was concerned that the commode was shaky and could cause her to lose her balance and fall again. I had to put a stack of napkins under the leg without the stopper so that it would not shake, but someone removed the napkins the next day which made it unsteady again. The bathroom was not cleaned frequently. I actually grabbed some paper towels and cleaned the floor myself a couple times I was there. One day that I went to visit, her whole room smelled like urine. Several nurses and aides had been in her room before I arrived that day, but none of them called housekeeping to clean the bathroom even though the smell was quite obvious. I had to actually request to have her bathroom cleaned. Since my mom had limited mobility because of her hip, she needed help showering. She was scheduled to have a shower twice week, but she got about three showers in the whole month she was there. The cafeteria also has a limited menu, so if a patient has any dietary restrictions you'll probably need to bring in food for them. The one good thing I can say about the facility is that the physical and occupational therapists were great. They were very caring and compassionate during her therapy sessions, and they always had a smile on their face when they came into my mom's room to do her therapy or when they just came to visit her to see how she was doing.

First of all, I need to talk about the Administrator. She works so hard that you don't want to…read morebother her with your problems. The front desk is wonderfully staffed by a friendly, happy, bubbly person. Food was not always great, but, when it was, it was filling. Activity staff was friendly. You could tell that they cared about the residents. Nursing Staff was great. The RN's are great. The CNA's are great too. You have the option to eat in your room. I chose that. Social Services needs are handled quickly.

I discourage anyone from sending a loved one to The Grove of Fox Valley…read more Firstly, the care was unacceptable. My father repetablely used the call button over a week's stay and nobody would come to help him. He lied in feeces while the CNA (Lydia) was nowhere to be found. Secondly, they fraudulently billed the VA for thousands of dollars for care not given. I have reported this to the VA and hopefully, The Grove will be removed from thier preferred provider list. Basically it's what you would expect from a low end organization.

If you don't have to go here, don't!!! No dementia expertise and they talk about dementia patients…read moreas tho they are children, even comparing my mom to "a toddler". Red flags the moment I walked in for a tour. Again, unless this place is your only option-stay away!!! Much better places that center their patients and treat with DIGNITY! The lady who gave me a tour was more concerned about telling her stories of old partying days than getting to know my mother. Putting someone in memory care requires a high level of trust and some understanding and compassion and this place didn't show that at all.

From the owner: As a provider of senior living, assisted living, and memory care services, Bardwell Residences…read morestrives to offer a lifestyle of dignity and independence. Bardwell Residences is proud to provide an apartment layout that was designed with your comfort and ease of lifestyle in mind. Each of our apartments are designed with a kitchen or kitchenette or private bathroom. We offer studio, one-bedroom, and two-bedroom apartments on our senior and assisted living floors. We have one-bedroom and companion suites available on our memory care floor. You are invited to socialize with family, old acquaintances and new treasured friends while our services and amenities are designed to help you continue to lead a life of purpose and individuality.

THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

I worked in senior living for the last several years and I cannot say enough about AT Naperville…read more You can really tell they care deeply about their residents.

This is such a great facility for my mother. Staff is very caring and attentive. When my mother…read morewas not feeling well due to a new medication, Patricia went above and beyond (as she has many times) and made sure she was comfortable and able to sleep. She has developed a very caring relationship with her which I truly appreciate.

My mother moved into Prairie Point Assisted Living one year ago. From the moment she moved in, she…read morefelt right at home. Norma (one of the receptionists) greeted us with a smile. Arelis, the Executive Director, met with us and answered all our questions. During the tour, Mom was delighted to learn that she was able to decorate her own apartment with her own furniture and trinkets. She loves her new apartment! On Mom's first day, Arelis welcomed her and strategically assigned her a table seat so she could comfortably join the Prairie Point community. It did not take long for Mom to make new friends. In my mom's early life she was a cater. She considers herself a gourmet chef. Her expectations for quality food high. She raves about the food at Prairie Point. During her first three months in her new home, she gained 20 pounds! Monica (the activities director) and her staff, does an outstanding job planning outings, special performances, and unique occasions. Each month a calendar is posted announcing all the events. A daily activities schedule is also posted as a reminder of what is happening. Some of mom's favorites are flower arranging class, social teas, parties, manicures, games and crafts. The facility is always decorated in holiday/seasonal decor. It creates a fun environment that gives everyone something to look forward to throughout the year. Mom's health has been an emotional roller coaster in 2025. Throughout the year we had to make many adjustments. Her nurses: Lili, Doreen and Jean. have been instrumental in keeping me informed and helping me communicate with her doctors. My mother loves them. She is extremely grateful for their help. Other invaluable people are the CNAs. There are too many to mention by name. They all have one thing in common, patience! They make her feel comfortable, safe and loved. They truly are amazing. Knowing that my mom is engaged in a social environment that is filled with a variety of interesting events throughout her day gives me peace of mind. She is living a quality senior life. No one wants to lose their independence. However, when it happens, due to health and aging, Prairie Point is a true blessing. Thank you, Prairie Point staff, for all that you do to make this the very best place to live.

oh where to begin, My mom was served food she is allergic to…read moreover SIX times, and that's just when we were there!! most staff is friendly but a few bad apples can ruin it all. Director isn't interested in helping or training staff to properly care for the those suffering from brain disease. Meal times are a huge struggle, they need more supervision, many resident need help that isn't offered while food is hot, I saw one gentleman eat his paper napkin, no staff anywhere. when I bring this to Directors attention she fake listens and pretends to be helpful. That's the sad part, she could have a gem but instead it's a disappointment. I have asked staff to tell my mom what she is eating and the aide literally told me "that's not my job" no team work here! They also play music that staff enjoys, rap, rock and alternative, too bad since the residents enjoy music from their generation! Glad we aren't there anymore!

Bickford of Oswego Assisted Living is wonderful ... I couldn't be happier with the kindness and…read morecare they have shown to my Dad and me... They helped us every step of the way... Tanya Maher is amazing and so is Nancy who is an RN, Epiphany aka Dad calls her Sam and the rest of the staff as well... I am Thankful we chose Bickford of Oswego Assisted Living for my Dad's care.. Top notch... Round the Clock Care, Home Cooked meals, activities, just the overall kindness and care that is given... Thank you for caring and giving your best to the residents ... it meant so much to us during this transition in our life... May the Lord continue to bless the owners and staff for their servant attitude... Thanks again, Sherry Haney

Bickford Cottage was my mother in laws home for over a year. It's hard choosing assisted living…read morefacilities and we're glad she chose the Bickford. Like all businesses today suffering from a shortage of labor, also faces those challenges. Aside from that, the staff was friendly and courteous. The facility had numerous activities, the last one we attended was the Christmas celebration. There was food, music and entertainment, many families were present. The residents and family had a wonderful time. My mother in law recently passed away, she was in hospice in her apartment at the Bickford. The Christmas celebration and seeing her smile and enjoying herself is a fond memory of her time at the Bickford. We were always confident that she was safe and secure and recommended their services.

This place is wonderful if your loved one needs bare minimum help. They are understaffed and they…read moreprovide poor training. My father was having issues adjusting and the only doctor or nurse visit he received was over the phone. It just got worse from there. We had to move out because their staff couldn't handle him. They raised his care level drastically after one month. They overmedicated him to zombie status. To add insult to injury, they overbilled us on the last month. I would recommend this place if you need to get back at someone. Otherwise, steer clear.

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.