So far a family member residing at the Vistas of Fox Valley is very happy with her experience…read more Apartments and public areas are notably spacious and appear well maintained and clean. Reception staff are pleasant snd helpful.

We placed our mother at The Vistas because they would allow her to keep her cat. Based on her…read moreexperience and on our observations, we would NOT recommend this very business-minded supported living program unless very close and regular monitoring of the placed resident is carried out by a team of family, friends and advocates. With exception of a receptionist and few inconsistent responses to basic concerns by the director and associates, overall, our questions and suggestions to work with us to better support our mother were not considered in a consistent or caring manner. Management and staff generally seemed unconcerned, dismissive and lacked attention to detail. Reasonable responsiveness in areas of medical, daily life skill retention and quality of life support issues were not carried out. For example, call buttons when rarely pushed were not responded to in a reasonably timely manner and during a visit, one time taking 45 minutes for a CNA to respond. Our mother reported being yelled at a couple of times by staff for not being up, or being too slow to take medications. During visits, we frequently found medication that was to be administered to our mother clearly in tact and on the floor or under furniture. This was reported several times. Management demonstrated a base business, dollars and cents demeanor. Resident accounting staff did not at all appear to utilize best practices. At best, they appeared unorganized as they made extremely contradicting statements within short spans of time when asked about our mom's account. Mother passed within months of moving to The Vistas of Fox Valley. We were provided a 14 day window to clear out all of her personal belongings, which we did well before the final date, leaving her room much more clean than when she moved in. During the final clearing and cleaning phase, a management representative walked in without as much as a knock, and matter of factly stated that her bed and TV were theirs, and nothing more. This was completely untrue and we were required to prove it, which we did. This is only one example of the standard and insensitive communication style at The Vistas of Fox Valley.

These people need to check their water system. their water tastes extremely awful. they need to…read moretreat their drinking water. nasty tasting

My mom fractured her hip and we chose to admit her to McAuley Manor for her rehabilitation. I hope…read moremy mom never has to go to a short-term rehabilitation facility again, but if she does it will NOT be McAuley Manor. The facility seems very understaffed. The call button for the nurse could take 10 minutes for someone to respond. There was a handful of nurses and aides that seemed to care about my mom's well-being, but some of them made us feel like we were a huge inconvenience if we called them to the room to ask questions or ask for help. I'm sure this was due in part to the fact that there isn't enough staff and they were busy, but some need to work on their bedside manners with the patients and their guests. They put a commode in her bathroom that was missing at stopper on one of the legs and was not sturdy. My mom was a fall risk to begin with but no one was concerned that the commode was shaky and could cause her to lose her balance and fall again. I had to put a stack of napkins under the leg without the stopper so that it would not shake, but someone removed the napkins the next day which made it unsteady again. The bathroom was not cleaned frequently. I actually grabbed some paper towels and cleaned the floor myself a couple times I was there. One day that I went to visit, her whole room smelled like urine. Several nurses and aides had been in her room before I arrived that day, but none of them called housekeeping to clean the bathroom even though the smell was quite obvious. I had to actually request to have her bathroom cleaned. Since my mom had limited mobility because of her hip, she needed help showering. She was scheduled to have a shower twice week, but she got about three showers in the whole month she was there. The cafeteria also has a limited menu, so if a patient has any dietary restrictions you'll probably need to bring in food for them. The one good thing I can say about the facility is that the physical and occupational therapists were great. They were very caring and compassionate during her therapy sessions, and they always had a smile on their face when they came into my mom's room to do her therapy or when they just came to visit her to see how she was doing.

First of all, I need to talk about the Administrator. She works so hard that you don't want to…read morebother her with your problems. The front desk is wonderfully staffed by a friendly, happy, bubbly person. Food was not always great, but, when it was, it was filling. Activity staff was friendly. You could tell that they cared about the residents. Nursing Staff was great. The RN's are great. The CNA's are great too. You have the option to eat in your room. I chose that. Social Services needs are handled quickly.

The nurses in the 300 wing are excellent very helpful with any questions and the activity team are…read morethe Best how they're around the residents all day every day they need to be recognized more thank activity team. BUT Housekeeping supervisor DALIA is very unprofessional calls my brother fat n doesn't allow housekeeping to keep his room clean etc,. Dalia makes us feel very uncomfortable every thing we do with my brother is wrong she's watching us when we give him to eat n when we ask the kitchen for bananas n yogurt to mk him smoothie etc, that has helped my brother to be more energetic and alert not down and depressed. I hope that the grove could take care of this going on problem.

THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

My father has been at Arbor Terrace of Naperville for five years. He has resided in the memory care…read morearea "Evergreen". I have to say that every employee at Arbor has been wonderful during this time. I often visit during the week or "off times" due to work and have always observed the residents to be very well attended, well groomed, and offered engagement activities. I have also seen residents receiving individual attention from staff. I am always informed promptly about any medical changes or exams for dad and have been very happy with the medical care he receives. I have toured at least 10 facilities throughout the area and have not found any as nice as Arbor Terrace. Arbor Terrace also has very nice events which include the entire community of residents and their families. The activity directors work on incorporating all neighborhoods into these events which is such a positive experience especially for the Evergreen community This facility is also beautifully decorated with nice rooms for residents and has great food!

This is such a great facility for my mother. Staff is very caring and attentive. When my mother…read morewas not feeling well due to a new medication, Patricia went above and beyond (as she has many times) and made sure she was comfortable and able to sleep. She has developed a very caring relationship with her which I truly appreciate.

My mother moved into Prairie Point Assisted Living one year ago. From the moment she moved in, she…read morefelt right at home. Norma (one of the receptionists) greeted us with a smile. Arelis, the Executive Director, met with us and answered all our questions. During the tour, Mom was delighted to learn that she was able to decorate her own apartment with her own furniture and trinkets. She loves her new apartment! On Mom's first day, Arelis welcomed her and strategically assigned her a table seat so she could comfortably join the Prairie Point community. It did not take long for Mom to make new friends. In my mom's early life she was a cater. She considers herself a gourmet chef. Her expectations for quality food high. She raves about the food at Prairie Point. During her first three months in her new home, she gained 20 pounds! Monica (the activities director) and her staff, does an outstanding job planning outings, special performances, and unique occasions. Each month a calendar is posted announcing all the events. A daily activities schedule is also posted as a reminder of what is happening. Some of mom's favorites are flower arranging class, social teas, parties, manicures, games and crafts. The facility is always decorated in holiday/seasonal decor. It creates a fun environment that gives everyone something to look forward to throughout the year. Mom's health has been an emotional roller coaster in 2025. Throughout the year we had to make many adjustments. Her nurses: Lili, Doreen and Jean. have been instrumental in keeping me informed and helping me communicate with her doctors. My mother loves them. She is extremely grateful for their help. Other invaluable people are the CNAs. There are too many to mention by name. They all have one thing in common, patience! They make her feel comfortable, safe and loved. They truly are amazing. Knowing that my mom is engaged in a social environment that is filled with a variety of interesting events throughout her day gives me peace of mind. She is living a quality senior life. No one wants to lose their independence. However, when it happens, due to health and aging, Prairie Point is a true blessing. Thank you, Prairie Point staff, for all that you do to make this the very best place to live.

The staff at Prairie Point are really nice, the environment is clean and I enjoy working there as a…read moredietary aide! The residents are cared for with respect and are engaged with outings in the community and activities on-site. I would highly recommend anyone who is looking for a safe, comfortable assisted living facility, to visit us at Prairie Pointe. You won't be disappointed!

Bickford of Oswego Assisted Living is wonderful ... I couldn't be happier with the kindness and…read morecare they have shown to my Dad and me... They helped us every step of the way... Tanya Maher is amazing and so is Nancy who is an RN, Epiphany aka Dad calls her Sam and the rest of the staff as well... I am Thankful we chose Bickford of Oswego Assisted Living for my Dad's care.. Top notch... Round the Clock Care, Home Cooked meals, activities, just the overall kindness and care that is given... Thank you for caring and giving your best to the residents ... it meant so much to us during this transition in our life... May the Lord continue to bless the owners and staff for their servant attitude... Thanks again, Sherry Haney

Bickford Cottage was my mother in laws home for over a year. It's hard choosing assisted living…read morefacilities and we're glad she chose the Bickford. Like all businesses today suffering from a shortage of labor, also faces those challenges. Aside from that, the staff was friendly and courteous. The facility had numerous activities, the last one we attended was the Christmas celebration. There was food, music and entertainment, many families were present. The residents and family had a wonderful time. My mother in law recently passed away, she was in hospice in her apartment at the Bickford. The Christmas celebration and seeing her smile and enjoying herself is a fond memory of her time at the Bickford. We were always confident that she was safe and secure and recommended their services.

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.

From the owner: The Reserve at Oswego is a senior living community located in Oswego, Illinois, and offers memory…read morecare for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.